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location excellent internal decoration needs updating, rooms and corridors very b asic
Location Washer leaked. Never fixed, rubbish can was placed by hotel staff to collect water leak. A third world hospitality handling.
Nothing Everything, poor service, not clean, there was hair in the bath, a mouse in my room, rooms need updating. Cues to check in are rediculous. I can honestly say this is the worst hotel I have ever stayed in and will never go again or recommend to anyone. The only positive is the location, and to be honest I would rather stay further out and get a taxi into the city than stay here again
Location was good, not a superior room. Hotel offered a 30% dicount we paid over $200 a night not happy about paying the higher price. Told that I could not get the discount as I had booked through Booking.com Do they have any superior rooms as booked? Very poor quality of rooms offered. From some of the reviews I expected better.
it is at the center of the city the room quality
how central it was staff seemed to be giving out to people a lot on the day I was there. The staff were efficient but not the friendliest
Location and convenience excellent. Rooms very average and generally inadequate space in them.
I loved the position of the hotel and the comfort of the bed. That's all you needed really , it wasn't a big room but you knew That going in , the water was hot for such a big hotel and Whenever l needed help from reception etc it was not a problem. Didn't find the wifi coverage very good.
Nothing at all, I will never come back Rooms smelling bad,unacceptable breakfast, big delay for check in,
good service The hotel is to big.
Very disapointined with facilities and value for money
Outstanding hotel with excellent staff and tons of character. Rooms are super clean. Great location. Would love to stay here again!
My husband and I absolutely loved the Nomad Hotel. The staff, every single one of them were extremely helpful, pleasant and fun. I can't say enough about the service. The room was beautiful and the bed was very comfortable. The library bar was very cool. I could hear water noise from the neighboring room's bathroom. That was a little disturbing in the early morning and late night.
The beds were so comfortable, and the staff was extremely helpful and friendly. They helped us figure out where to go and how to get there, texted when our room was ready, and coffee as we waited for the ballet service to get our car. Great location too! No, it exceeded our expectations and we were very happy.
This guest did not leave comments about this hotel.
Service and Staff. No
Very friendly staff. We had a very quiet and gorgeous room. Cool bar. No.
Beautiful hotel in a great location.
great bar view, we didn't have then best
This guest did not leave comments about this hotel.
Staff was attentive. Good location and hotel itself has a nice, trendy bar. N/A
This guest did not leave comments about this hotel.
All the staff were amazing. Unique ambiance and furnishings exude class and style. Library Bar is beautiful, always had a spot for me; wonderful service, drinks. Great location, easy to get anywhere. Very memorable!
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Everything was perfect
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The staff was very helpful and very friendly!
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Clean rooms, Small rooms
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Items of our luggage were stolen
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Great service and nice rooms Nothing
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
The Staff was excellent, responsive and kind. The rooms were fun and a nice size, small but well appointed. Great location.
The hotel was clearly recently redecorated to be hip and modern. I did not realize my single room would consist of a twin bed in a 6 by 10 room. It was half the room pictured. There was no closet, just some small drawers tucked behind the bed. They do an admiralable job with space efficiency but you should know going in how small the space is.
The staff went out of their way to assist with all our needs and although we were not happy with our room they went out of their way to sort us out . The first room we were assigned to , room 945 had a bad odour which was intolerable. We were then changed to room 444 which is slightly smaller but has good odour , unfortunately the aircon was super noisy and disturbed us on the first night . we then worked out a way to improve this noise so much better. The shower head in room 444 needs attention as it leaks at the back of the pipe - this is evidence of poor maintenance.
location was good for the purpose of my trip. the lobby/restaurant was hip and bustling. the staff: apathetic, dismissive, rude, unapologetic rooms: way too small and awkward, no shades on bathroom windows, no amenities, no closet space overall experience: borderline abusive special note- extremely awkward situation happening on 8th floor where apparently a permanent tenant lives in one of the rooms and has several crazy notices taped to the outside of his/her door. also the fitness center is a joke.
Location, restaurant.....and unfortunately that's all Dilapidated room and bathroom, AC is so loud when turns on that wakes you up
Staff was very polite and courteous. The housekeeper who cleaned my room was very thorough and kind. Room was clean and the bed was very comfortable! I didn't like the street noise at night. Honking of horns continuously but nothing the hotel can do about that in NYC I guess
I visited for a conference. That means I spent a minimum amount of time at the hotel and didn't take advantage of any of the on-site facilities -- straight out every morning, straight to my room every night. That being said, the experience was highly positive. The room was bright, clean, comfortable and well appointed. I liked the hotel's decor. And of course, the location was ideal. The staff were friendly and helpful. I should note that the room was a bit small, and as others have said it didn't have a chair. I was able to get my work done using the provided stool, but an office chair might have been better. I also found that parts of the hotel, especially the elevators, were too heavily perfumed for my taste. The room wasn't, which is good.
Great location (not far from Penn Station / Empire State Building) new, clean bathroom room was very small noisy AC
The room with one twin bed. It was the perfect, cozy size for one person, and much more affordable than other types of rooms at this hotel.
A great hotel with it all, charm, location, hip vibe, great restaurant, attentive staff, and nice extras (comp coffee, helpful concierge, great lounge with food & bev options at good prices). Loved it! A larger, more expansive fitness room would be nice.
Nice hotel, great rooms, bar and got an excellent rate
Friendlyat staff and great location. Quiet amd clean rooms. The beds were not firm enough
I was extremely pleased with my stay at the Ace Hotel. The staff were extremely friendly and helpful. The room was well-designed, comfortable, cool, and clean. The lobby was always full of people. The attached shops and restaurants were all excellent and the location was perfectly in the middle of everything. I would definitely recommend the hotel and certainly stay there again.
Great location, friendly staff, comfortable beds...overall a great hotel My room was 1 hour and 45mins late, I was offer 1 free cup of coffee. The lobby was full and could not find a place to sit. So I left and went another restaurant and stayed there till the room was ready. I should have been offered something else. I know sometimes things can happen but nothing was offer at all except for a free coffee, and I waited almost 2 hours.
The hotel itself was great and the rate was great for last minute none
Location. The restaurant and bar in the lobby was excellent. Has a great bar too!
Beds were some of the most comfortable of any hotel I've ever stayed in. Ate in both the Breslin and the John Dory Oyster Bar and both were excellent with the Full English breakfast at The Breslin being the highlight. Every interaction with staff was genuine and pleasant. The shower in our large double room seemed to be an afterthought, small and comically cramped. Whatever you're imagining is too big, I'm serious when I say barely enough room to turn around.
We loved the Hotel design and the staff were very helpful. Our room for 3 people was a great size and at no time did we feel cramped. The room was extremely clean and the bathroom was a good size. And as for the view of the Empire State Building from our bedroom...just amazing. We had an unfortunate episode of the only night we decided to come back early and have a drink in our room the people staying in the adjoining room were smoking and this was smelt in our room and lingered for some time. We did call reception and having sent a maintenance man to deal with the problem initially, then sent the hotel security who although said the smoke could be smelt from the corridor and their room was unable to do much about it because there was no evidence of cigarettes in the room when he was eventually allowed in. We had a friend with us who smoked and she did the decent thing and went outside to smoke, shame they didnt do the same, and why didnt the smoke alarm go off in their room?????
The staff is great! The location is good. The theme it incredible The rooms are too close, doesn't has any closet it is a little bit uncomfortable for the money that I be already paid.
All in all was great. Definitely a younger vibe and nice attention to detail throughout the hotel. Lobby has become a little overcrowded with millenials. Be nice if there were space for guests to have coffee/drink.
The Ace is very much a design, look, overall-feel type of place. It is modern, swanky, functional, young, simple all at once. The lobby was a dimly-lit bar and the music was a little loud. You couldn't hear it any where else. There are two restaurants and a coffee shop accessible from the lobby. Down the stairs is a workout room. Our room was the smallest available, but it was the space we needed. The room had a lingering locker room smell, but I'm guessing that was from the previous guest. It improved the following day. The pillows were great, the mattress sagged a little in the center. There was a small rack by the bathroom for hanging things. I thought the room could really use additional hooks, but it would probably interrupt their painstakingly graphic look and clean design. Don't buy from the courtesy bar. Yikes. The prices are steep. Bit of musky smell to the room. Mattress sagged a little. Room could use hooks for clothing- more than what they provided.
I found it mostly cool. Especially the places at the lobby, which became a very hot meeting place, during lunch time and late hours . The oyster bar, the Stumptown caffe -very good quality- and the Breslin bistrot were mostly satisfactory. The prices were very high. I mean the minibar products, the telephone calls pricelist and the deposit of usd30 for a simple plug...! The most important : there has been a double debit entry on my credit card account for which I am going to send an email to the hotel . pls check.
So much character it hurts. Very cool especially the lobby facilities. The day I was there ... No hot water.
Good location , kind staff , great beds Rooms are pretty ugly . Bang for buck is zvery low , for the same price you can have a much nicer , classier hotel . Only stay here if you want the scene in the lobby
Very comfortable, great location, friendly and helpful staff. Those iHome alarm clocks are pretty unreliable. Nothing against The Roger, but I do like to play music in my room and they rarely seem to work.
Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.
Just entrance Very small space of room, very expensive if you think about cost vs. benefits. Even breakfast of us$ 24,50 and us$ 6,53 for a bottle of water???? The most expensive experience that I had when I am trevelling all around the world during last 20 years!!!!!!!
I liked the modern design and the crisp clean linens. Unable to control temperature of room. Also found a large roach crawling on the floor. The staff rectified the situation immediately.
I loved the terrace facility , made a big difference to me comfort. I will use this property again when visiting New York. First room I was allocated was way to small , requested a change and reception was very accommodating.
Great service. Very clean. Rooms weren't spacious but very clean and modern. Extremely comfortable bed and bedding
Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!
Location Staff was unable to inform us (when we checked-in) of movie being filmed on the hotel's street, and surrounding street. Numerous street closures. Was not informed by staff ahead of a additional $20 a night fee from the hotel.
The staff was excellent; courteous, helpful, engaging and friendly. The room was spotless and comfortable with nice amenities. I really enjoyed my stay and would definitely return.
Stunning hotel. Stayed here for 4th of July weekend. Location is amazing, room is amazing and staff was amazing. Will be back next time while I'm in NYC. Parking is a hassle and valet is 55$ a night.
Most everything. My only facilities detraction was the shower water temperature bounced around. The location is not in the middle of anything, but it is close to a lot.
Large room was clean and recent renovation Couple blocks from 34th st subway Tiny bath but was clean and modern
Convenient and close proximity to our corporate office.
Friendly, helpful staff. Bad view out of room 733.
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
Very convenient location. Excellent service. Clean and cozy room.
Old shower and bathroom
Staff was amazingly attentive. No ice on floor
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
I like this hotel... Friendly staff...excelent location
the location was great! close to times square, empire state bldg. and 5th avenue. Also just steps away from subway. I would stay there again. The staff was very friendly. They are remodeling. the hotel is going to be very nice once completed. Our room was recently remodeled and it was tastefully done.
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
Location is great and the subway station is just in the corner of the block. Comlimentary breakfast is just OK, however if you are a familiy, it is important to have breakfast in the hotel in New York. Breakfast is served in the nearby bar& grill and its atmosphere is great. One of the front office staff was very kind and helpful, so I would like to thank her for everthing that she has done. The hotel is very old and needs complete renovation. The rooms are not large enough to accomodate a familiy of four. It seemed the most unclean hotel during our visit to USA. Housekeeping staff is interesting (I guess they need a short course to learn how to behave to customers). In conclusion, location is OK, but nothing else...
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
They people were great Lack of coffee maker / limited to one coffee per day..
I reserved a deck room months before then got there and they said they overbooked! Scam!
The rooms were mostly clean and modern. The towels are new and fluffy. Rooms not facing the street are quiet. (Not sure on rooms facing the street.) The price was reasonable and the location is great. I'm likely to return again if I need a room in the city. The lack of a lobby doesn't bother me. The front desk staff members are very amiable to help. The rooms aren't big, but there's enough room for your stuff. it gets the job done. The breakfast hours are limited for leisure travels who aren't sightseeing, which are 7am - 9am. There should be a 3 hour breakfast window, similar to other hotels that provide breakfast. Water temperature never gets hot, so you get a warm shower. The rain shower head option is nice. The temperature of the room was a bit tricky to manage because there's the hotel's internal heat and in-room heat you can manage. Since the hotel's heat was hot, we had to leave the window open a bit. (Didn't want to be annoyed from the sound of in-room heat/fan.) Oh cleanliness. Housekeeping really needs to do a better job of wiping down the bathroom and other areas of the room. I found 5 - 10 spots brown and yellow spots in the bathroom that could have simply been wiped down better.
The guys at the breakfast place were awesome Really dry air from heater
Room was comfortable and clean and quiet. Large television blasting in very small lobby, distracting the single clerk at registration desk from his/her duties. Cheesy expensive snacks and beverages in rooms. Put a snack machine in the lobby. .
Decent place. Free breakfast next door. Good kitchen in our room. Staff was friendly and timely when we ordered extra coffee and creamer packsbto our room. No view at all. Little balcony that looked over the back end on office buildings so room was dark all day. Bar good had expired dated on all packages. Front desk took the items off if our final bill. Dontvthink I'd stay there again but it was overall good
When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.
Mo the bartender and Grace at the front desk went above and beyond to make my stay pleasant.
Really a nice, modern hotel in a convenient location with friendly staff.
Very kind and attentive staff. Nice and clean room. Excellent location for us. Quite expensive. None.
Concierge was fantastic. Restaurants were great. Vibe was relaxing and cool.
Great hotel. Friendly staff. Great location. I gave this hotel an "okay" because of what seemed to be chaos in the kitchen. I would order an item, the friendly person on the other end would say ok. But...wait for it...each time I ordered and confirmed my food items, I received a call back telling me they are out of at least one of what I'd ordered.
Love Kimpton, the hotels and service are always top notch. Looking forward to staying here again. Having to leave the hotel was a bummer
after renovation, but with some scratches already; friendly staff really cares; fitness room; complimentary tea and coffee every morning; safe and nice; great view from deluxe room expensive, but very standard, breakfast; windows need to be cleaned; at this price I would expect the room to be larger; I would prefer more light in the room
Location near Penn Station, wonderful receptionists, especially Victoria, perfect room and view
Nothing Rude Staff, small and dirty (smelly) rooms, expensive as all hell. Not worth it
The restaurant was nice, good food The room was never properly cleaned. I stayed for 6 nights and the room was never fully cleaned. The bathroom mirrors had the same smears the entire stay, the floor was dusty and hairy and I saw the same piles of dirt from day one. The glass shower wall had a soap scum that remained the entire time as did the bathtub. The entire room was dusty and never saw any of it cleaned. And I'm quite certain my sheets weren't even changed daily. I believe the cleaning crew only changed towels and made the bed. I also asked that they did not leave the a/c on 65 each day and i continued to return to an ice box daily!
Friendly staff and comfort of the bed! Tax additions to bill
The bed was so comfortable! The location was very central. No business center and no pool.
Nice modern rooms. Great location. Food carts one block away at Greely Sq.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
The staff at the front desk was very friendly.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,