Would you like to save as your currency permanently or for this visit only?
The hotel staff were very friendly, easy to approach and very helpful. Amazing hotel. Nothing.
Staff were all very friendly the hotel interior was outstanding with a style and appearance from a different era. Rooms a bit small but understand in NYC you don't get a lot for your money.
Location Overcharged for a bottle of water
Reception area was beautiful. Rooms are very dated and I had the unfortunate experience of staying beside a suite and the the people staying it in liked to party in it until 5.30am. Kitchen was adjoined to my room and heard every footstep and every word. Reception offer me to move rooms at 5.30am rather than asking the guests to have some respect for others. Never again.
Goegeous hotel,luxourious. A bit impersonal, had to get a ticket to get a bellhop to take bags to room - not clear where to get ticket from so didnt do this. Paying this much a bell hop should be at the door when you arrive to take your bas up the large staircase. No computers for internet - needed own laptop to use internet. Location not nearly like I thought - had to walk quite a few blocks to get to central part,times square, etc. Close to Fifth Ave shops which was good.
Arranged the visit for the 60th birthday of my sister and were both very pleased to receive a bottle of wine in the room- a very kind gesture ,thankyou! Staff always very courteous and helpful. Would be nice to have tea making facilities in room, otherwise can't think of anything more!
location, comfort, architecture, and the history! pitiful tv reception, no free internet access from room
The Waldorf is a fabulous hotel. We loved everything about this hotel. The decor was amazing. We enjoyed every minute of our stay. I cant praise this hotel and the staff enough.
The name Waldorf Astoria There is no intimacy .. too big! A bit cold ..
A very poor experience The rooms were all 1970's needs a major refurbishment
The staff were very helpful The room was comfortable but not luxurious.
Everything... great hotel, great location!
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Cosy and comfortable The ventilation in the toilet is noisy.
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
Conveniently located,comfortable,pleasant stuff.
The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
The deluxe rooms are a good size considering NY space. The baths in the deluxe rooms are a real indulgence if you have the time to take advantage of them, the staff are helpful and friendly and the hotel generally achieves its 'cool' status if that's important to you. Just a heads up, it is a real favoured after work drinking hub and often still much like a bar into the late evenings. Nice touch with the Ipad in the room, location was spot on and easily accessible to all the areas. Overall I enjoyed my stay at the Royalton, but had gotten a good rate through booking.com. Paying standard rates I may have felt it was alot of money for what it was. Concierge Sasha was exceptionally helpful and was always willing to help. Whilst I appreaciate the mood and ambience of the hotel it would be nice to have been able to get more natural light into the room, we faced the inner courtyard so this might have attributed. I found the cost of the room service pretty expensive but the food was good if small in portion. My main gripe was the internet in the room, for a pretty signigicant charge it would cut out regularly if two consoles or laptops were being used at the same time (I was there on business), suggestion for improvement would be maybe a more varied offering in the gym it was relatively limited on the machines.
Jessica on concierge was fantastic. She was very helpful and was very friendly. As well as being the only person you literally have any contact with. I really was disappointed with the ambience each afternoon. It felt like we were walking into a nightclub each day. The lighting was perfect, however the music very obtrusive and the relaxation of the hotel was not there.
As a regular guest at other Morgans Hotels, I was once again left completely impressed and taken by the ambience created in each of their hotels, from decor, to music, to design to their staff. Ideal location, lovely bar/foyer, wonderful cocktails, fantastic service.
staff... excellent service. though it takes 40 mins to get a bucket of ice.
OUtstanding bar with great ambience Room fairly small but still very comfortable
How close it was to 5th Avenue Nothing
I loved the environment. It was very friendly and warm. My bed was comfortable and the bathroom was beautiful. I wish the TV was in a better location and the iPad had more apps on it.
I like the hotel decor
The location was great & the hotel is small but pretty. It was New Year's Eve & they were understaffed. The check in took too long, when we finally got to our room it wasn't cleaned. Very messy. Had to go back to lobby. They apologized and changed the room. Later that night the key for the room stopped working so we visited the lobby a third time. Then the tub got clogged. We left it like that and checked out in the morning. Nothing was offered for the inconveniences and we had to wait for about an hour to get the car from the valet which was other hassle because we lost the stub and had to go again to the front desk. I'd been happy if the parking fee at least would've been waived. Again, beautiful hotel & location but they need more staff.
Location The room had no AC, complain nothing happened, opened window, I could barely sleep because of the noise from outside
Love the location, convenient to time square and Rockefeller center and Central Park I asked for more blankets and towels and they took forever bringing it to my room, my kids dropped soda on the blankets so I needed new ones
Location was perfect. My room and bathroom were very small, even cramped. I glanced in other rooms while housekeeping had them open and they were much more appropriate-sized. Perhaps my "low priced room" wasn't a bargain, but just the price of a small room.
Wifi was great and entertainment and amenities on the ground floor were amazing. I had to change rooms because of the auto noise on the Lexington Avenue facing side.
The room was just what we needed with a nice size tv for winding down and a great night sleep on a comfortable bed. The highlight of the experience came on the last day, we had a late night with some friends in the city and wanted to go to a late brunch with them before heading home, we didn't think we could make it unless we had a slightly later check out time than 12p, which the front desk staff were very understanding and let us go to 1p at no additional charge! Brunch was fantastic and only possible because of the team at the Lexington. The room is a bit small perhaps for some, however in New York most rooms are that I have experienced.
The room was ok, was not too happy with my experience here. The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.
Accessibility/ location, customer service No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.
Easy location. Noise levels from road were quite loud. You can't sit in the bar area without buying a drink, even if you are a hotel patron. I had forgotten my phone charge and the hotel staff was not helpful in providing a temporary replacement, perhaps from lost and found. Instead I was referred to an overpriced in-house gift shop trying to sell me a micro-usb cable for 15-20$. Check-in is late at 4:00 pm. Room was tiny.
Music at the lobby No toothpaste!
The rooms are perfect a d the beds are wonderful to sleep.the tv is perfect
Door man was not in a service. Luggage deposit payable even in waiting for the room clearance.
The staff were unhelpful, rude and the room wasn't clean or to standard. Thoroughly disappointed.
Great location. Clean and friendly staff. Nothing special. Would like to use it next time too.
Quick and easy check in and check out; tight security; pleasant, budget-friendly rooms Problems with electronics--TV difficult to turn on/off, alarm clock malfunctioned, heating/cooling system unresponsive to thermostat
The location was great. It was extremely clean and had everything that we needed for our stay. I would appreciate having a airport shuttle.
I liked best the kindness and the availability of the staff. The bed sheet was not done carefully, except on the first day. The cover was just drawn.
Location was perfect for marathon activities and staff was very helpful. Rooms a bit small, but ok for value.
Location. Amiable staff. Free internet Reception. Sometimes you have to wait too long to th elevator
Great Location and services, comfortable room, bar and food was excellent. Delighted with the thoughtful ref. books left in our room and the "Club" atmosphere. *****
It was central to everything in NY, within a few minutes walk you were in one of the major attractions of NY. It was reasonably priced. Good servicing. The room was a bit small, but was bearable.
Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.
the location next to Rockefeller center
The layout, staff were very friendly, location is secnd to noneand the beds are the comfiest in the world no
This is an incredibily chic hotel. I only wish I'd known about it the last time I was in NY. Will stay there everytime I'm in NY! Fantastic location, pristine rooms, fabulous decor, staff very friendly and helpful. and Brilliant rates! Why stay anywhere else! Even my local friends wanted to move in!
The Hotel was in a perfect location just off Times Square. The staff were very helpful and courteous! On our only night staying we were kept awake most of the noght by other guests fighting and shouting this followed by the NYPD calling and trying to get into their rooms. Also i got a massive electric shock from turning the light switch on! But apart from minor details all was fine
Location and Price The rooms are tiny!
location, staff.... non stop music .....
the bed ! the night when two men had a fight (at 3 AM during 1 hour !! )
Location. Service inconsistent....some good, some fair, Barry is excellent. Room very small...no wardrobe or bureau...mini fridge in closet too up room. No real room service. One thing to try to be hip and create atmosphere but dark lobby and such was just too over the top...trying too hard.
Amazing and everyone is so polite.
Staff was always very kind and helpful. We also liked the overall style. Soundproofing between rooms was not adequate. Did not bother us anyway.
The location is perfect, the staff are courteous and helpful. It definately lives up to the image, very trendy & chic. We were not advised about the bar being closed before we arrived or the building works taking place opposite the hotel.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
thanks for the great service.
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
Great location, clean room, staff was very accomodating
Bed was unbelievably comfortable. Bathroom was not as well outfitted as the bed.
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
The location Not the standart I expected, room to small, air conditioning to noise.
Room was very comfortable. Breakfast was excellent. Sometimes I had difficulty understanding the staff as their first language was french.
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
Location and cleaniness the other guests where a bit rude
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
The location was very convenient, the bed was super comfy, and the price was rather reasonable compared to the other hotels in the area. The evening pool "party" was a little scandalous, there were some questionable things happening, definitely not a place to take the kids! The front desk staff wasn't rude, but they were not very friendly either.
Excellent location in the middle of the time square... the staff were so nice and helpful and gave us very good advices. Rooms were so clean and comfort. It's the best option if you are looking for a good location and convenient price .
I am not a big fan of being in the middle of Times Square, however Room Mate Grace has a very cozy, boutique feel, which I love. The staff are friendly and I love the design details (ex: dimmer switches!) of the rooms. I am looking forward to staying at Room Mate Isabella in Florence in a month!
had a lovely time in hotel the best thing was you were aloud smoke in your room
Excellent central location for sightseeing and while the rooms are cozy, they're more than enough. With NYC to explore, you only need a bed to rest your weary head in! Paid just over $900 for 5 nights for the room which is great value for money. Booked a petite room with a double bed and were offered a free upgrade to a standard room with twin beds. Staff were really friendly and happy to chat over breakfast - I personally prefer that to formal hotel 'attentiveness'. Found no issue with the breakfast area - stayed Thanksgiving weekend and were having breakfast around 9am. It was busy but manageable and staff would clear an area asap.
Very friendly staff. Very nice room. Breakfast was good. We particularly liked the 24/7 swimming pool: very cool at nights, with music from a DJ and drinks from the bar. There were no hangers in the room to dry the towels after showering.
The decor was cute. When we went to check-in, the person at the desk couldn't find our reservation (which we placed through Kayak). So he had me show him my confirmation email via my phone. Okay, sure, that's fine. But then he made me email the confirmation to his personal email because he said their accountant would need it.... It was bizarre. I checked that confirmation email up and down later on to make sure there was nothing he could use to steal my identity or commit credit card fraud. Anyway, forwarding my confirmation email to the clerk's personal email just seems very messy and unprofessional. He also charged an additional $25 to my card "in case of extra charges". When I checked out, I did not receive any notice about extra charges. A week later, I still do not have this extra charge back. The wallpaper in the room was peeling. The bed was definitely not the typical comfy hotel mattress I'm used to... it was very firm and the pillows had rough and cheap feeling cases. The bathroom set up is weird. The shower, toilet, and sinks are all exposed to the room. There is a sliding mirror that can either cover the toilet or the shower... not both at the same time. If you like privacy when you use the toilet, this may not be the place for you.
The location just off Times Square was fantastic. The breakfast was excelent and facilities wee great. we would definatly go again
Clean, comfortable room. Excellent comfortable bed Differing abilities of staff to book taxis. One said "Come to the front desk shortly before it is needed & we will call them." When we did this we were told to go down to Times Square & hail a passing Yellow Cab.
The decor was really cute, nautical themed! The bed was comfortable and we were able to actually sleep three in the middle of Time Square with one queen on the bottom and a double (I think, that or a twin, but it felt a little bigger) on top! A short walk to the theatre district and close to all the hustle and bustle, but nicely contained. The breakfast was included in our price and it was actually worth it, there was a wider assortment than I usually see in hotel breakfasts and it was served until noon when we were there. I would say overall the amenities put us over the top for the trip. If I had to stay in the middle of the city again, I'd definitely try for this hotel again. There was a few small areas in the room that were peeling and I think a different ladder to get to the top "bunk" would be safer. The tiny metal rungs were a bit precarious (maybe something slightly slanted with larger steps to get up?).
The bed was very comfortable. The shower was great. The room was very small - but fine for my purposes. It would be too small if you needed to spend a lot of time in it for any reason.
location was fab and staff really friendly room was smaller than expected but it was what we needed
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
The room had enough floor space to pace around in without being cavernous. It was clean and comfortable. A good deal for the location.
staff was very helpful and courteous; very comfortable beds; housekeeping did a good job would have liked a hairdryer in the room and coffee available
It's very close to Times Square! But that is not really a plus since everything in New York is readily accessible via subway. Daily maid service was nice. Smelled musty, no amenities, not enough outlets to charge electronics like cell phones and laptops. Also there were bedside lamps but they were not plugged in and when we looked there weren't any outlets!!! When I return to NY I will definitely stay elsewhere! Mildew noted in the bathroom. And the place really needs to be renovated.
The proximity of Time Square The window left all the street sounds, a chance that we have the air conditioning.
Close to times square room very hot. No A/C or other room temp controls. no ice machine
It's central position to the city. Some of the staff were unhelpful and it was in need of a complete good clean. The rooms were very dull and could do with a refurb!!!!!!
Times square was right round the corner, and there were plenty of nearby dining options. The staff were rude, the room smelled, the cleaners only made the bed and left rubbish in the room, the noise late at night meant we didn't get a wink of sleep, and they charged us to store our luggage. Also, security is not great, as they make you leave the key at the front desk each time you leave the hotel, and don't require ID to pick the key up.
Wonderful pleasant staff. Very helpful and inviting. Great location to everything!!!!! Clean, and good enough size for what we needed. Slow elevators
Location was good. But, I expected more from a 2-star hotel and even at the price offered. The staff were not unfriendly, but seemed a bit perfunctory. Perhaps overworked. Main complaint was that I was given a 2nd floor room on street side and there was construction outside the window till 3am the night I stayed. There was only a window air conditioner that worked well. However, it meant that there was not closing out the sounds from the street. Otherwise, the pillows were ok, but the bed was very hard relative to many other hotels I have been to. Second, the water in the shower had very low pressure, took a long time to get hot, and the diverter was whining the whole time. In comparison the sink had good pressure and heat. But, the plug wouldn't stay put making shaving with fill sink a problem. Lastly, there was a chair in the room, but no desk configuration other than for using the dresser as a makeshift desk.
Convenient locaton and good value; free wifi No kettle to make tea
The staff was very polite and helpfull.
location street noise when we were on the 2nd floor
The staff is very kind and familiar. The breakfast is complete, well prepared and permited us to visit early the city.
It was a small quick little hotel located right near Time Square. While the room is about 2/3 or 1/2 the size of a typical room, the price and location makes it ideal for those that don't tend to spend much time at their hotel, but want to be located close to Time Square and the subway. The hotel staff was very attentive and nice to deal with. It has a really small room and there is no refrigerator to put our drinks, but since we only stayed one night, that was too problematic.
Location One of us was literally in a basement room with no windows. My room was so small I could barely move.
Staff were Friendly, Location was perfect
Clean, great location, helpful staff, would highly recommend if you're just staying a few nights. We found this problem everywhere so it's probably just a personal preference, what's with USA and no kettles only coffee machines? I just want a cuppa after an lond touristy day.
the location is very good! The Hotel staff isn't helpfull. They charged two days more even though I've left two days early. And they recived a packege for me after I checked out.
i arrived the hotel at ten and didnt have to wait until 15 for ckeck in, they gave me a room and did everything very very quickly..that was a great start. I went with my ten year old daughter and found the hotel couldnt be better for our stay. Breakfeast was perfect! location too...we walked everywhere...times square...rockerfeller center...central park..Moma..!! even build a bear and american girl...!! we had places open 24hs to buy something to eat or drink...free wifi ..and had a place with two computers in case you dont have your own! room ok too!!! clean ..small as all rooms in NY. ,but you only use it to sleep !!! they kept my luggage after i did my checkout!.. couldnt have chosen a better hotel for my stay with my daughter.
this property addresses all the necessary parameters i.e. location, comfort, staff, facilities and services. gr8 experience
The staff was extremely friendly, they made us feel like customers and friends at the same time, a little bit like staying with the family but always very professional. Whenever we needed something everybody did everything and always with a smile. We will definitely choose this hotel again. The breakfast was excellent, the location is also very good.
Good price, very clean. Great staff, very friendly and helpful Small room for 4 adults.
NOTHING Double room was smaller than anything they've seen before. It was only one tiny bed [I even called them explaining they are sister and brother] and I believe it was a twin or maximum a queen- my brother was taller than the size of the bed-unacceptable. My closet is bigger than that bathroom and the building is remodeling so it looked terrible and they so bugs on the shower-real gross. I payed the price of a 4 star hotel in Times Square and they told me they've been in more comfy hostels in Europe. Staff was not accommodating at all and since my family does not speak English very well they did not offer to change to a decent room (for the price I payed). I feel so bad for them and I feel scammed by this. Ridiculous.
The staff were helpful and very friendly, especially the bellman and the reception staff The hotel was very clean. The rooms and public areas were also excellently furnished. The bathroom was very small - It was not possible to sit on the toilet and close the door in room 803! also the bathroom floor was higher than the room, resulting in a cut foot on the first night
It was a rather horrible experience. The room was small and dirty and nothing like what was advertised. The furniture was broken and it was facing a wall. The room next to mine had several people in it who were partying late into the night and even though I called the reception they refused to do anything about it. So there was shouting and music until after 2am. Probably one of the worst hotel i stayed at in a long time.
It was very clean Room was very small and the bed was small as well
I love the character and history of this show. I film like I am in a film noir movie with its library, the spiral staircase and the classic, old NY feel of the rooms. The only complaint I had was the staff. The first time I stayed, they greeted me with such a welcoming warmth and interest in me as an individual. It was lovely! This time, they had a rude woman working the front desk who was so cold--no smile, no eye contact, just the most basic robotic responses. Please Mansfield Hotel, you have such class, such character! Hire people who treat people with respect and friendliness! Because of her, I may be looking to stay elsewhere in the city next time. The rude, robotic woman at the front desk. Please find someone who is friendly, interested. It's a boutique hotel. It is charming and the service should reflect that charm!
The location was perfect, our room very pretty
no free wifi
nothing the room was disgusting: small, dirty, not comfortable at all !!!
Helpfullness of front desk staff and central location of hotel
great value, wonderful cozy old world flavor. Library with espresso machine and fireplace, beautiful marble staircases Unbelievable lack of attention to detail. This hotel could be soooo much better if they simply cared about details. The gym has had 3 of the 4 cardio equipment broken for over 6 months! The hallway carpets are worn, the paint is scuffed, gym towels usually absent, gym t.v. broken... I would happily pay 10% more at this hotel for better TLC. Sadly, it seems they are content to compete on price alone, in spite of having a gem of a property. Poor management, in my opinion.
staff attitude and promptness lack of towels unacceptable
Location in the middle of everything. Friendly staff and nice rooms for boutique hotel. Free wifi in lobby only; paid wifi in rooms. Would have liked free wifi in rooms.
The hotel staff were all excellent- polite and curteous; very good customer service. The hotel was clean and had a nice atmosphere. I will definitely seek out other AKA hotels for future trips.
Amazing location, excellent staff, huge room! A bit pricey but totally worth it. No breakfast...
Staff was so accomadating nothing
It was like having your own ny apartment just steps from everything! We have stayed at several other trendy 4 star hotels in the area and this was far better than any of those! As a plus they offered Free computer/printer/internet use. Our apartment was huge and was modern and stylish as well! We will be bringing our 3 girls to ny and will stay here again!
The location of the hotel is wonderful. It's close to every touristic spot as well as the famous shopping districts. We stayed 7 nights and the housekeeping only came once. I understand that you can't expect everyday housekeeping service in a flat but it could be at least twice a week.
I like staying somewhere that feels like a home away from home. The apartment styled amenities that AKA offers is perfect for business travellers, or those who prefer to cater to themselves. You could cook a meal and have friends over to your's while staying abroad. The bed was so comfortable that I almost missed a meeting, and it was nice having an office area set up so that you can do one thing and a partner could do another. I have nothing negative to say about the hotel...the orchids could be real, although they were extremel good fakes!
Service and friendliness of staff. This hotel was everything the website said it would be.
central position poor view, and breakfast service in restaurant
Location is excellent. Hotel was also very clean. Cold drinking bottled water was available for hotel guests which was great in the NY summer heat. NY hotels are expensive so must say Club Quarters is value for money in comparison to others.
Location of hotel good. Had a room on the 10th floor which was small but adequate and reasonably comfortable. Free internet (with printer for boarding pass) in hotel - very useful.
It was quiet refuge to come back to at the end of the day, and it's proximity to Times Square, theater district and dining made it very worth while.
The room and bathroom were spacious for a NYC room and with a coffee maker. The bed was not as luxurious as it appeared, the pillows were nice but the bed was rather stiff. Compared to the rest of the room it needed to be upgraded. The work out room was like being in a dungeon, ancient equipment, located in the basement in a really small space with low, low ceilings. A good amount of the space was taken up with an ice machine, soda machine & water despencing system.
Friendly staff, nice hotel, wifi with no charge, 2 PCs with Internet connection in Lounge for general use like on-line check-in for air travel. First room (no 611, at the back of the hotel) was small and very noisy due to air-conditioning outside in the alley. Staff were very helpful in transferring us to another room on the street side at the top floor (no PH05) the next morning. This room was more spacious and had more luxury. Noise from the street did not disturb us at all. Very well situated at 45th Str between 6th and 5th Av. and at walking distance of e.g. Time Square/Broadway, 42nd Str, 5th Av, Empire State Building, and even Central Park, etc. Café Manhattan right across the street is very nice for breakfast & lunch.
It's location. Very central to Times Square and walking distance to 6th and 5th avenue. When checking in we found the receptions very distracted and unfriendly but this was not the case when served by other members of staff.
location room size -small
efficient welcome via the automated check in/out system and helpful and willing staff. Free use of computers and rooms comfortable and hotel very convenient for Time Square et al.n