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Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
unique, great location - very little street noise.
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
The service, room, restaurant, location were excellent.
location is fabulous, rooftop bar was very nice. the room was very small.
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition. Didn't love the elevator set up.
The staff was friendly. The rooms were comfortable. The view was wonderful.
atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all
Fantastic location with excellent staff, our room was fantastic we received a free upgrade on check in. Hotel bar and restaurant are well worth visiting, the local suway is a 2 minute walk away.
Everything. Manager, Chris was exceptional.
The room was pretty clean, comfortable and nicely decorated. The room was noisy--I could hear people in the hall and the room next to me. It could have been cleaner but over all it was not bad. I di not like the food in the restaurant "Olive's" it was too salty.
The staff is extremely helpful and friendly. The rooms are large, comfortable and beautifully decorated. And the location is perfect.
Loved the room, they had all points I require to be totally happy. Luxury, cleanliness, location, friendly staff. Super!! Will love to stay their again. Thanks for the opportunity to try them out.
I absolutely loved this hotel. The location is very good, there are some great places to eat around there. Having room service was excellent, Good bar that served excellent cocktails. Would definitely stay again. Conciege were extremley helpful.
Location is excellent and our room was very good. Hotel design is contemporary and modern. The door staff appeared disinterested in guests and there was generally a lack of friendly hospitality that you usually enjoy in the US. With the exception of the bar staff nobody smiled at us!
Good location. Some check in staff were terrific, some were condescending that I booked my room through kayak. I had to beg them to get my SPG preferred benefits. After I asked enough people, I got them, after hearing different stories about their policy.
Loved this hotel. Friendly, helpful, small enough to not get lost in and just be a number. Food was excellent and service was helpful and immediate. Would stay here again definitely.
The location was superb. It was clean, quiet and very beautiful. None
Afternoon tea, furnishings, nice staff. I could leave my luggage after check out until I picked it up late afternoon. No
It had character There was a bar with a courtyard below my window, there was noise till 1:30 am. You could also hear the beds creaking!!!!
The staff was so nice and helpful. Paying for Internet is crazy, we travel all over the world rarely is the Internet a extra fee.
The staff is very friendly. Rooms nice and clean. Decided to go to the 10th floor for the $12.95 breakfast. Very disappointed with the value. No different than what you would have free at Days Inn. Do not recommend it at all. second day ordered a pot of coffee, tasted like colored water.
I loved that the hotel manager Mike Williams is very accommodating to me! I appreciate even the smallest gesture! Staff amazing, good neighborhood, walking distance to the metro! Love it and would definitely stay there again on my next visit! ! Oh and the view from the 10th floor is incredible:)
The staff was very friendly which made my stay very enjoyable. The room was spacious for NYC standards. They were quick with bag storage, check in, etc. I ordered delivery food for dinner, and the front desk called the room and sent it right up. I was very happy with the customer service. Wi-Fi is not included in the rooms, they did not refill the shampoo, conditioner, body wash every day, the breakfast on the 10th floor could definitely use more variety. They should definitely offer a non-diary milk option. They only had skim or half + half. Not that many TV Channels,
I I paid 2 different fees which mean I was double charged.
Location is superb, especially for visiting Lower Manhattan or Midtown. Staff was exemplary and very attentive to our needs. I was able to do an early check in. The rooms are quite small. Nice, clean but very small.
Good value I forgot to leave a tip for housekeeping the first day I arrived. When I returned in the evening, I found that although the room was properly cleaned, the bathroom supplies (hand towel, shampoo) were not replenished. Everything was back to normal the following days when I did a tip each day.
Room was claustrophobic and so small we could hardly move around. Fact that a man committed suicide with toxic chemicals in the room next door certainly did not make for a good experience. Hotel staff was only responsive when we inquired about obtaining a new room. We did get a better room, but were offered no compensation.
Got a really good deal. Standard hotel with nice amenities. Water in the room cost $7 plus no vending machines.
The location was perfect for my needs and there is little else to choose from in this area. Staff were cheerful and earnest. The complimentary tea/coffee/lounge with free wi-fi was was stocked and a nice view... excellent touch. There were shorts in the electrical system in my room. The air conditioning, electrical outlets charging my devices, and the bathroom light would occasionally spontaneously turn off even when I was inside with the key in place. The window area near the AC and the furniture was really grungy. The wallpaper looked to be at least a decade old, making me think the management hadn't done a full renovation in many years, only superficial spotty maintenance work. Definitely expected more for the price.
The entrance is kind of hidden but the lobby was luxurious and sharp. I really loved the semi-circle lounge area and the colors scheme. I didn't like the original room that was assigned to me. I was extremely excited for this booking as it was a birthday surprise for my partner. However, the original room was so tiny it was difficult to move in. As soon as we entered, there was a unpleasant scent. I wasn't sure if it was coming from the ac vent as it looked pretty dingy or if the room wasn't cleaned properly. I took a chance and went downstairs to request a different room. The first front desk associate I asked quickly prompted me that all rooms were booked. When MILTA who overheard as she was getting off a call, generously helped us out. I am forever grateful to MILTA for accommodating my partner and I and for Marcel for providing a room that felt like our own and not a hotel room. Thank you Marcel!
The hotel was very trendy. We booked the basic room, but we felt it was a little small so I told the attendant at the front I wanted to upgrade the next morning, he told me to call up to the desk the next morning. Once I got back up to my room I received a call that I got a free upgrade and we would be able to stay in the bigger room for our stay which was awesome and close to everything to sight see and the fdr. The price of juice was pricey but it's New York and you gotta make money but nothing was bad about the hotel from our experience
Great location and staff was incredibly friendly. Rooms are rather small
Staff was extremely friendly and courteous.
Good prices. Clean and comfortable rooms which are a bit small but that is why you get the good price. Nice bathroom. Need a better sign on the street to help find the hotel. Block is not the nicest but lots of nice restaurants and other amenities nearby.
Great location and very hospitable and clean. It was a small space and when the air conditioner needed to be on, it would be incredibly loud.
Location - close to 3rd ave and union square / village the bed was awful
The Location and price is the reason I stay here. The Shared bathroooms
It was close to union square and was cheap compared to other hotels. I walk a lot so getting to the east village was a short walk as well. Have to share toilets and shower. Other than that it was totally fine. If you are in NYC visiting you are rarely in your room anyways.
Price is good, as long as you are clear on what you get. Rooms are small, outdated, and my room did not have a sink. Realized that my room would not have a bathroom - shared bathrooms in the hallway, but other rooms I've stayed in here have sinks in the room.
Great for travelers on a budget. Very well maintained and clean. Excellent customer service. Sharing bathroom was no problem during my stay (07/20-24/16)--never any wait, and other guests were considerate. Room was small, but I was only there for sleeping. I loved the quiet neighborhood which helped to immerse me into the New York experience in a way that would not have been possible had I chosen a mainstream hotel in the center of a more touristy area.
Cute little no-frills hotel. My single room had a sink, which was very helpful, and I only had to wait to use the shared bathrooms once during my five-night stay. Excellent location within walking distance of Union Square and several subway lines, as well as lots of restaurants, coffee shops, banks, shopping, and grocery stores. Quiet neighbourhood and quiet building. As many reviewers have said, the bathrooms and halls are kept very clean. The mattress was on the hard side, and my key card would often get de-magnetized throughout the day (though staff at the front desk didn't give me any trouble when I needed it reset). No dealbreakers or any cons that would prevent me from staying here again.
- nice hotel - great location - good price - noisy air/conditioning - dirty curtain in a bathroom
A few blocks away from Union Square Safe area Near many restaurants/businesses Clean, budget friendly! There's a sort of old New York romance surrounding this building, so let me explain in detail for future travelers; this hotel has not changed in many years. Most rooms have TV's the size of computer monitors. Walking into the room feels like going back in time, with an AC unit strapped to the window, and a lush wallpaper that your grandmother would envy. That being said, this is the perfect hotel. It's addordable, it is clean, and the staff is always helpful. Just a few blocks away, is the gorgeous Union Square, with the subway that connects to all the parts of New York. You can be in Times Square faster than you can write a review for this hotel! The streets were safe (I walked alone around midnight often during my stay) and the surrounding neighborhood is rather gorgeous in the morning light. If you're in the mood for something meaty in the morning, there's a lovely assortment of scattered food carts, one in particular that makes amazing egg, sausage, bacon and cheese bagel sandwiches fresh off the grill in front of Union square park. He also makes a mean Falafel in the early hours. After all the positive things I have to say about the hotel, I do feel obliged to mention some things that would normally affect one's stay. Certainly, none of these things bothered me; I have a soft spot for old hotels. However, be prepared to notice that the elevator is about as small as an airplane restroom, and the hallways are as narrow as your closet. To occupy as little space as possible and stay affordable, the hallways sacrifice width, and in return, even the most affordable single-bed quarters are roomy enough to do yoga in. If you go the affordable route and choose a room with no bathroom, do not be alarmed or skeptical, the bathtubs and toilets are cleaned very regularly, more often than I would say the one in your own home, if I may be so bold? The only thing to worry about is waiting for restroom use; there are four toilets and showers on each floor. Be prepared to either shower very early or very late, else face a line wait. Other than that, the AC system runs lovely, and everything is cozy.
Great location, clean facilities and reasonable price if you don't mind shared bathrooms.
The hotel was nicer than I expected. The decor was pleasant (wooden doors, etc.), though not ornate. The shared bathrooms are mildly inconvenient, but not bad once you get the hang of it.