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Details
Map
Reviews
Overall
8.1 Excellent
Based on 13,727 reviews
-
All reviews 8.1
-
Couples 8.0
-
Families 8.0
-
Business 8.0
-
Solo 7.9
9.6
9.3
7.2
7.1
5.6
5.4
9.6
9.1
7.1
6.8
5.4
5.2
9.6
9.2
7.9
6.6
6.4
4.8
9.5
7.0
6.4
5.8
5.2
5.1
9.7
9.4
6.8
6.4
5.5
4.9
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 9.7
Great location, staff, cleanliness. Had two double beds for an affordable price. Towels were a bit scratchy, bathroom was small.
Mediocre 3.7
Dirty bathrooms
Recent reviews
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Excellent
8.8+Great location, good room comfort.-When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
-
Excellent
9.7+Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly.-The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
-
Good
7.7+Nice sized room for NY. Updated and modern.-Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
RM 2,345+
Details
Map
Reviews
Overall
8.8 Excellent
Based on 3,698 reviews
-
All reviews 8.8
-
Couples 8.4
-
Families 8.6
-
Business 7.6
-
Solo 8.3
9.4
8.9
8.6
8.4
8.2
6.9
9.4
8.6
8.0
6.9
6.7
6.2
9.3
8.2
7.9
7.7
7.0
5.5
7.4
6.3
9.4
8.1
6.7
data provided by TrustYou
"Nice building"
"Wonderful sightseeing"
"Friendly atmosphere"
Top positive review
Top critical review
Excellent 10.0
Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
Good 6.0
Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
Recent reviews
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Excellent
10.0+Location is great. Staff were all curteous and prompt. Room size was good and everything was clean and new. Breakfast at Palm Court was good. Will stay again.-N/A
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Excellent
8.0+The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
-
Good
7.7+location-crazy crowded lobby!!!!
RM 1,273+
Details
Map
Reviews
Overall
8.0 Excellent
Based on 3,134 reviews
-
All reviews 8.0
-
Couples 8.1
-
Families 7.9
-
Business 7.6
-
Solo 8.0
9.6
7.9
5.8
5.8
5.2
5.1
9.6
8.0
5.6
5.4
5.3
5.2
9.6
7.8
5.9
5.7
5.6
5.1
9.7
7.9
5.8
5.5
5.2
5.0
9.2
8.0
7.9
6.2
6.0
5.3
data provided by TrustYou
"Great view"
"Friendly service"
"Near city centre"
Top positive review
Top critical review
Excellent 8.8
Very friendly, responsive staff. Great location. The superior king room we had was very small, like Paris hotel room small. The bed could have been firmer
OK 5.1
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Recent reviews
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OK
5.1+Location, roof top-Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
-
Excellent
10.0+Excellent.
-
Excellent
8.8+Ideal location. Small but well appointed room.-Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
RM 1,355+
Details
Map
Reviews
Overall
8.8 Excellent
Based on 2,800 reviews
-
All reviews 8.8
-
Couples 8.8
-
Families 8.8
-
Business 8.2
-
Solo 8.7
9.7
9.3
9.0
8.9
6.3
6.3
9.6
9.5
9.3
8.9
6.4
6.3
9.6
9.4
9.0
8.9
6.5
5.4
9.7
8.7
6.1
4.9
9.7
8.7
6.1
5.2
4.9
data provided by TrustYou
"Professional service"
"Comfortable beds"
"Friendly service"
RM 1,700+
Details
Map
Reviews
Overall
9.1 Excellent
Based on 2,457 reviews
-
All reviews 9.1
-
Couples 9.2
-
Families 9.1
-
Business 9.2
-
Solo 9.0
9.8
9.1
8.8
8.6
8.1
6.4
9.9
8.9
8.8
8.2
8.1
6.4
9.8
9.2
8.5
8.2
8.0
6.3
9.6
9.2
8.7
8.0
6.1
4.4
9.6
9.3
8.8
8.1
7.7
6.2
data provided by TrustYou
"Friendly atmosphere"
"Beautiful architecture"
"Stylish hotel"
Recent reviews
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Good
7.4+The decor, the green aspect, the products, the staff-Lack of personalised service - had to change room twice due to noise and restaurant - was charged $64 for breakfast. Ridiculous and was told that it's separate from the hotel.
-
Excellent
8.8+Sustainable approach and best designed rooms yet experienced in our travels.-Slightly aloof staff - but maybe that's a NY thing...
RM 1,497+
Details
Map
Reviews
Overall
8.3 Excellent
Based on 3,035 reviews
-
All reviews 8.3
-
Couples 8.5
-
Families 8.1
-
Business 8.0
-
Solo 8.3
9.8
8.2
6.7
6.5
6.1
5.8
9.7
8.2
7.0
6.1
5.8
5.3
9.9
8.1
6.7
6.3
5.9
4.8
9.9
8.1
6.0
5.9
5.6
4.9
9.7
8.1
6.7
6.6
6.2
5.8
data provided by TrustYou
"Friendly service"
"Spacious rooms"
Recent reviews
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Excellent
10.0+Everything-Restaurant service and housekeeping seem more lax and work without urgency or purpose... Unmotivated!
-
Excellent
10.0+Great location, friendly staff and the luxury linens on bed made it extra comfortable-I don't have a bad thing to say
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Excellent
10.0+The concierge gave wonderful recommendations before and during our trip!
RM 1,248+
Details
Map
Reviews
Overall
8.3 Excellent
Based on 1,962 reviews
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All reviews 8.3
-
Couples 8.3
-
Families 8.0
-
Business 8.2
-
Solo 8.4
9.9
8.4
7.7
7.6
6.6
6.6
9.9
8.6
6.7
6.3
5.8
9.8
8.8
8.2
7.9
6.3
6.3
9.9
8.1
7.9
7.6
6.4
6.1
9.8
8.1
7.8
7.7
6.8
6.6
data provided by TrustYou
"Clean rooms"
"Comfortable beds"
"Friendly service"
Recent reviews
-
Excellent
9.7+The team at WestHouse went out of their way to take care of the two of us. Small requests, such as for a flat iron or extra luggage stand were met almost immediately.-Even with the air conditioning on, it was still a tiny bit warm in the room (we like very cool rooms). The hotel was great and provided a fan, though, which helped.
-
Good
7.7+Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal.-I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
RM 2,499+
Details
Map
Reviews
Overall
9.0 Excellent
Based on 899 reviews
-
All reviews 9.0
-
Couples 8.7
-
Families 8.7
-
Business 8.1
-
Solo 8.3
9.5
9.5
9.5
9.3
9.1
9.0
9.4
9.2
9.1
7.9
7.6
3.5
9.3
8.4
7.1
7.0
4.4
3.4
9.1
7.0
8.7
data provided by TrustYou
"Professional service"
"Wonderful sightseeing"
"Friendly service"
RM 3,006+
Details
Map
Reviews
Overall
9.2 Excellent
Based on 427 reviews
-
All reviews 9.2
-
Couples 8.6
-
Families 8.9
-
Business
-
Solo
9.1
9.0
8.8
8.7
8.4
6.9
9.2
8.4
8.2
7.4
3.7
7.8
data provided by TrustYou
"Professional service"
"Stylish hotel"
"Friendly atmosphere"
Top positive review
Top critical review
Excellent 10.0
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
Poor 1.0
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
Recent reviews
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Excellent
10.0If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
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Poor
1.0+My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people.-The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
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Excellent
10.0+Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
RM 3,337+
Details
Map
Reviews
Overall
9.0 Excellent
Based on 388 reviews
-
All reviews 9.0
-
Couples 8.7
-
Families 8.9
-
Business
-
Solo 8.3
10.0
9.9
8.9
8.6
8.4
6.7
9.9
9.0
8.5
6.7
9.9
9.0
8.0
6.5
8.6
data provided by TrustYou
"Pleasant entrance area"
"Nice building"
"Near city centre"
Top positive review
Top critical review
Excellent 10.0
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
Good 6.0
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
Recent reviews
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Excellent
8.0+Everything - and especially Norman the Bartender - a great person.-None.
-
Good
7.3+Faultless service, excellent attention to detail, great location-some problems with check-in, room was not ready
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Good
7.2+Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent.-Surprized considering the price that the room was a bit small
RM 3,102+
Details
Map
Reviews
Overall
9.3 Excellent
Based on 465 reviews
-
All reviews 9.3
-
Couples 9.1
-
Families 9.1
-
Business
-
Solo 9.4
10.0
10.0
9.7
9.2
9.2
5.3
9.8
9.0
7.9
7.7
6.8
9.1
8.2
6.9
6.7
9.8
8.8
data provided by TrustYou
"Beautiful architecture"
"Nice building"
"Friendly atmosphere"
RM 3,199+
Details
Map
Reviews
Overall
9.2 Excellent
Based on 629 reviews
-
All reviews 9.2
-
Couples 9.0
-
Families 9.2
-
Business
-
Solo 8.4
9.7
9.5
9.0
8.6
8.6
8.4
8.9
8.1
7.9
9.7
8.9
8.5
8.5
8.5
4.4
8.9
8.6
7.9
7.1
data provided by TrustYou
"Nice building"
"Great reception"
"Impressive bathroom"
Recent reviews
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Excellent
10.0+Pristine gym and pool, stylish service and friendly staff but not snobby. Great turn down service. Amazing bathroom and overall decor. Very clean and new. We went with our 4 year old. They where nice to us even though we had a little kid with us. We used to live on NYC but now are just visitors. So this hotel is perfect location. I will only stay here from now on in NYC.-No complaints
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Excellent
10.0+This hotel was absolutely beautiful. Very spacious and luxurious. It has a great location and a spectacular pool. We loved our stay so much.
RM 1,842+
Details
Map
Reviews
Overall
9.2 Excellent
Based on 95 reviews
-
All reviews 9.2
-
Couples 9.3
-
Families 9.3
-
Business
-
Solo
9.8
9.7
9.2
8.7
8.6
8.6
8.4
9.8
9.7
8.8
8.6
data provided by TrustYou
"Wonderful sightseeing"
"Friendly service"
"Great view"
Recent reviews
RM 745+
Details
Map
Reviews
Overall
6.8 Good
Based on 13,690 reviews
-
All reviews 6.8
-
Couples 7.1
-
Families 7.0
-
Business 6.2
-
Solo 6.8
9.6
6.8
5.7
5.3
6.8
4.9
9.7
6.4
6.1
4.9
3.7
3.6
9.7
6.9
5.9
5.6
4.8
4.4
9.4
6.4
4.8
4.2
3.5
3.2
9.8
6.2
5.3
4.9
3.9
3.7
data provided by TrustYou
Top positive review
Top critical review
Excellent 10.0
Location & service.
Good 6.2
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Recent reviews
-
Good
6.5+Location-Too noisy
-
Good
7.7+The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly.-Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
-
Excellent
10.0+Location & service.
RM 1,089+
Details
Map
Reviews
Overall
7.7 Good
Based on 11,846 reviews
-
All reviews 7.7
-
Couples 7.8
-
Families 7.7
-
Business 7.4
-
Solo 7.6
9.7
6.6
6.4
6.2
5.3
4.2
9.7
6.5
6.3
6.0
5.8
4.9
9.7
7.0
6.2
6.1
5.2
5.0
9.8
6.7
6.1
5.4
5.4
4.3
9.7
6.0
5.8
5.8
5.1
4.8
data provided by TrustYou
"Great view"
Top positive review
Top critical review
Excellent 9.4
The staff was very accommodating. My son had to rehearse for a concert he was playing in and the Manager allowed him to use a Ball Room that was not in use. We greatly appreciated that. Also, the evening reception was very nice. The bathroom could be cleaner. There were chipped tiles and the faucet was lose.
OK 4.0
Location is absolutely excellent. The room was small and dingy/run down - but clean. the a/c/heat did not respond well to temp changes. It reminded me of an old unrenovated best western. certainly NOT what the luxurious photos in the website lead one to believe.
Recent reviews
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OK
4.0+Large-Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
-
Excellent
8.5+The bed was certainly comfortable. Probably the best part of the room.-A coffee maker would be nice to have.
-
Mediocre
2.0-They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
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