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Sheraton New York Times Square Hotel

811 7th Avenue 53rd Street, New York, NY 10019, United States
+1 212 581 1000

RM 811+

Overall guest ratings

7.8/10 Good
Based on 5,198 reviews

Review highlights

  • 9.7
  • 7.1
  • 5.9
  • 5.3

Good to know

  • Friendly service
  • Wonderful sightseeing

Nearby

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    About

    A $180 million renovation has reinvigorated the Sheraton New York Times Square Hotel, between Central Park and Times Square in the Midtown business and entertainment district. Go from a crucial meeting to a famous uptown eatery without missing a beat. Your next event will be a complete success in our newly-renovated meeting space totaling 60,000 square feet. Energize in our 4,000-square-foot state-of-the-art Sheraton Fitness center. Computer workstations, located in the lobby, make it easy to stay productive while traveling. A polished, contemporary flair is evident throughout the hotel. All guest rooms feature the ultra-comfortable pillow-top Sheraton Signature Sleep Experience and a host of thoughtful, innovative touches, including ergonomic desk chairs and extra storage.

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    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Sauna
    • ATM on-site
    • Business centre
    • Internet
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Spa
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    7.8 Good
    Based on 5,198 reviews
    • 9.7 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.8 "City centre within easy reach, said 98%."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "Easily accessible by car, said 100%."
      8.9 "Good access to the airport, said 89%."
    • 7.1 "Good service."
      7.7 "77% found the staff to be very friendly."
      8.8 "88% said the concierge service was amazing."
      7.1 "Lovely bar service, according to 71%."
    • 6.7 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 6.1 "Vibe was decent."
    • 6.0 "Food is average."
      5.1 "Only 51% were satisfied with the menu."
    • 5.9 "Bar is ok."
      5.6 "Alcoholic drinks were not bad, according to 56%."
    • 5.3 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      6.0 "Beds were acceptable for 60%."
    • 5.2 "Average amenities."
      5.2 "52% thought the building was acceptable."
      6.1 "61% said the architecture was not spectacular."
      5.7 "Sufficient business facilities, according to 57%."
    • 4.6 "Internet is poor."
      3.6 "64% said the wifi quality was bad."
    • 4.3 "Not very comfortable."
      3.3 "67% said rooms were small."
      3.8 "62% thought it was too noisy."
      0.7 "93% criticized the small bathroom."
      3.3 "Air conditioning was criticized by 67%."
    View all review categories

    Overall rating

    7.9 Good
    Based on 2,079 reviews
    • 9.4 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.9 "City centre within easy reach, said 99%."
      9.8 "98% liked the proximity to shopping."
    • 6.6 "Service is ok."
      5.1 "51% said the reception staff was ok."
      6.4 "Only 64% thought the service was professional."
    • 6.1 "Bar is ok."
    • 6.0 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.7 "Food is average."
    • 5.6 "Average amenities."
      5.6 "56% thought the building was acceptable."
      6.6 "66% considered the lobby entrance to be so-so."
    • 4.9 "Not very comfortable."
      3.4 "66% said rooms were small."
      3.4 "66% thought it was too noisy."
      1.1 "89% criticized the small bathroom."
    • 4.8 "Breakfast is below average."
      4.1 "59% said the breakfast was too expensive."
    • 4.4 "Value below average."
      4.8 "52% thought it was overpriced."
      4.1 "59% said the breakfast was too expensive."
      2.6 "The price was too high for 74%."
    • 4.0 "Internet is poor."
      4.8 "52% thought it was overpriced."
      3.5 "65% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    Based on 2,339 reviews
    • 9.6 "Terrific location."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      9.7 "City centre within easy reach, said 97%."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.7 "Service is ok."
      6.6 "Only 66% thought the service was professional."
    • 6.0 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.9 "Food is average."
    • 5.3 "Vibe was decent."
      6.2 "62% considered the lobby entrance to be so-so."
    • 5.0 "Internet is average."
      4.0 "60% said the wifi quality was bad."
    • 4.9 "Breakfast is below average."
      4.4 "56% said the breakfast was too expensive."
    • 4.6 "Value below average."
      4.4 "56% said the breakfast was too expensive."
    • 4.0 "Rooms are not good."
      2.5 "75% said rooms were small."
      1.8 "82% complained about the bathroom."
      2.2 "78% thought they were poorly maintained."
      0.6 "94% criticized the small bathroom."
      3.6 "For 64%, the rooms looked old."
      2.4 "76% said the bathroom was dirty."
      3.3 "67% were disappointed with the minibar."
      1.5 "85% had problems with the shower."
      3.7 "63% found problems with the furniture."
    • 3.3 "Not very comfortable."
      2.5 "75% said rooms were small."
      3.9 "61% thought it was too noisy."
      0.6 "94% criticized the small bathroom."
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    Overall rating

    7.1 Good
    Based on 363 reviews
    • 9.7 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
    • 7.0 "Good service."
      7.5 "75% found the staff to be very friendly."
    • 5.8 "Vibe was decent."
      6.1 "61% considered the lobby entrance to be so-so."
    • 5.4 "Rooms are ok."
      6.1 "Beds were acceptable for 61%."
      6.4 "Only 64% said rooms were clean enough."
    • 5.3 "Average value."
    • 5.0 "Average amenities."
      6.1 "61% considered the lobby entrance to be so-so."
    • 4.7 "Breakfast is below average."
    • 4.5 "Not very comfortable."
      3.6 "64% said rooms were small."
      3.5 "65% thought it was too noisy."
    View all review categories

    Overall rating

    7.6 Good
    Based on 415 reviews
    • 9.7 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
    • 6.0 "Service is ok."
      7.0 "70% found the staff to be very friendly."
    • 5.8 "Vibe was decent."
    • 5.7 "Food is average."
    • 5.4 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      6.2 "Only 62% said rooms were clean enough."
    • 4.8 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
    • 4.7 "Value below average."
      4.8 "52% thought it was overpriced."
    • 4.6 "Not very comfortable."
      3.3 "67% said rooms were small."
      3.8 "62% thought it was too noisy."
    • 4.5 "Breakfast is below average."
    • 4.2 "Internet is poor."
      4.8 "52% thought it was overpriced."
      3.4 "66% said the wifi quality was bad."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    "Wonderful sightseeing"
    data provided by TrustYou

    Recent reviews

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    hotel and location
    close to the theater
    great location
    nice room
    line to check
    times square
    small room
    location was excellent
    free wifi
    staff was very helpful
    check-in staff
    store luggage
    check their bag
    long lines
    lines at check-in
    location and room
    helpful staff and location
    location and cleanliness
    room and great location
    close to time square
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