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Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly. The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
clean and mid town so all the attraction you can cover by walk breakfast was not included while we expected bed and breakfast
Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly. The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
Room service. Cold, stale food
It was close to all the places we wanted to see. Walk to Times Square, subway nearby, etc.. Lots of restaurants all around. We had a corner room so view in 2 directions! Nothing
Location, Location For the money we aid, we should have a t lest a coffe maker in room/water
Bathroom look old!
Great location, good room comfort. When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
Nice sized room for NY. Updated and modern. Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
Great location. Close to Times Square, Central Park, and Rockefeller Center. Large rooms for a New York hotel. Very professionally run and business like facility. High energy level with constant activity in the public areas. It isn't cheap but you can easily pay more for less value in NYC.
Location check in staff
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Nice upscale, modern and hip boutique hotel. Close to my work in midtown and 6 1/2 Ave. Friendly and consistent staff. Fantastic in room amenities. Comfy bed and nice big bathroom, robes and slippers.
Ideal location. Small but well appointed room. Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
Zachary at the front desk was wonderful! All of the staff were so pleasant. The fresh flowers in the lobby were just beautiful. The art in residence program showcased interesting pieces of art throughout the hotel. The rooms were lovely, comfortable bed, very clean - an all around 10 out of 10 stay! nothing negative.
The decor, the green aspect, the products, the staff Lack of personalised service - had to change room twice due to noise and restaurant - was charged $64 for breakfast. Ridiculous and was told that it's separate from the hotel.
Sustainable approach and best designed rooms yet experienced in our travels. Slightly aloof staff - but maybe that's a NY thing...
Courteous and professional staff. Very nice restoration of this NY landmark. There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
Luxurious hotel and rooms.
The best concierges! Very bad breakfasts. A small choice, tastelessly, the high prices.
The location. the phone at the room did not work properly
The hotel is amazing, it was renovated recently and worth the price to stay at this historic hotel at least one time in your life! Also, location is excellent.
location crazy crowded lobby!!!!
everything is superb... from the location, the room , the food, the service no complain at all.
Ambience and history. The Hotel's position is fantastic and the staff were a pleasure to engage. No.
Ubicacion Todavia algunas partes en remodelacion
Service and response was good. Disappointed at the Sunday Brunch.
I like the location of the Park Lane Hotel. The stuff was very friendly. I didn't like that when I got to my rood the bathroom looked dirty. The toilet seat had a urine on it which wasn't the best welcoming moment.
They hit me with a $30 dollars plus tax facility fee which is ridiculous why should we pay facility valet parking is ridiculous expensive , they hotel needs to be updated the style is from the late 90's we should get more for what we paid for
Large Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room
Good location and comfortable bed Huge amounts of dust on the wall, no fridge, no tea amenities, staff selectively nice to some guests only, no breakfast despite of the USD 400 per night tag
The location is amazing and the staff generally helpful. Rooms need some updating as do the bathrooms, but overall the hotel is good value by NYC standards.
The room was overlooking Central Park and very enjoyable. My Grandaughter(10) and I were so impressed by the hotel service. Everyone was so accommodating and friendly. Best NY trip ever! Central to everything You see and hear everything in NY. Its a life experience !
Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again. There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!
Great location, fabulous staff, good amenities. Old beds, lumpy pillows, dated decor.
The bed was certainly comfortable. Probably the best part of the room. A coffee maker would be nice to have.
The staff was friendly and the location was great. The guest services were pretty quick: We had issues with the first room and were quickly moved upon request. One of our charge ports stopped working and it was quickly replaced. Lamp shades were dusty and were quickly cleaned upon request. The rooms are really outdated and truly need to be updated, ESPECIALLY the bathrooms. We had to request a move from the first room due to the tub leaking. The sinks and tubs are chipped and the tubs don't drain well (both rooms). The lamps were dusty and some were broken. The hallways are a bit dark and carpet looks dingy. There is a mandatory facility fee that includes calls, wifi, etc...that is overpriced and totally not worth it.
They ignored my original reservation of a King executive suite and put me in a double room. This room had gum on the floor, the bathroom looked dirty, the carpet was disgusting and discolored, overall it needed to be updated. I complained and they ignored my reservation, again, and put me in another double room. This room was slightly updated, but still not what I paid for! After returning a third time, they finally gave me the King room I paid for, but it was almost as disgusting as the first room. Luckily, I had business meetings and was not in my room very much, but it made the end of a long day very uncomfortable. I would not recommend this hotel to anyone!!
Location is good. The front desk people are not friendly. They hit me with a "Facility Fee" of $30.00 puls tax (daily) no prior explanation from the front desk ( as to what Facility had I used) when I checked out. Poor communication with guests. Luckily I did ask them to waive this charge. They should explain to me on Facilities Fee when I check in!. Poor customer service! Would I come back to this hotel? You guess!
The location of the Hotel. Very close to the shopping area and to Central park.
great location very expensive food
The locationa and staff is great. The Hotel rooms are shabby
The Library is a gem.....Outstanding food, service and ambiance
Good location near main atractions Yes, bad attention, lack of amenities.
Friendly staff and traditional hotel
It is a small elegant hotel. The rooms were spacious and beautifully appointed. We loved the hotel, but returned to find our room had not been made up all day. They got someone right up to us, but I was surprised by that.
as this was christmas the hotel lookes lovely the staff were very helpful and the location was good fot central park area
the hotel was very centally located i did not like the way we were receives at the reception desk.the person that receiveved us was very to the point and did very little effort to try to accomidate us.
the location is great- staff helpful
i visited nyc no everything was perfect
The top, or at least very close to it; you still feel at home, or perhaps even better than at home, with a very friendly and helpful staff.
Amazing park view from the room
the uniformed doormen and elevator operators.
The rooms were beautifully updated and luxurious. The location is perfect. The only thing that we didn't like was the very, very long wait for room service, especially when it was obvious that the hotel had few guests that weekend.
We were impressed by the friendly staff and the feeling of being made very welcome. All the staff we talked to were so polite and friendly and obviously enjoyed their working environment at the hotel. no, nothing
Quiet and luxury. I think is too expensive comparing with Plaza were I was for 3 nights on the same trip.
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No 'Sorry to bother you sir...' Just an unhinged rent-a-cop. Wow!
Beautiful hotel with a wonderful staff. Location couldn't be better. If you enjoy luxury this is the place.
If you want impeccable service, and enjoy every amenity you could think of, then this is your hotel! Everything from friendly service to comfortable clean rooms, this hotel delivers. It's close to everything interesting, theatre, shopping, restaurants. I can't wait to return! Thank you St. Regis. A fun-filled weekend that gave us a life time of memories.
Faultless service, excellent attention to detail, great location some problems with check-in, room was not ready
great location and view on Central park
Very dedicated hard working staff from the front door men to the cleaning people. Exceptional service, wonderful amenities, excellent location, close to everything. Nothing.
Everything - and especially Norman the Bartender - a great person. None.
This hotel is by far the best hotel I have ever stayed at. The Ritz Carlton staff could not do enough for you. The place is luxurious and no request is too small. The staff are very courteous and even though the Hotel is geared more towards adults and business travellers, the staff were exceptionally friendly and welcoming to my two children. Who also thought this hotel "rocked"!!
location room comfort breakfest , no restaurant for dinner , staff has charge double my card
The best things about the Ritz Carlton Central Park are its Club Lounge area and Spa. Especially good is the ladies lounge where frest fruit, beverages and La Prarie products are provided at no extra cost. The hotel is expensive but worth every cent.
Staff were incredibly courteous, friendly and helpful. Club level facilities and food were excellent. Surprized considering the price that the room was a bit small
The service at this hotel is the best we ever had.
Efficiency and good breakfast, lovely bar, but not over the top Bathroom not as clean as it might have been, under the rim of the basin
Location was quite good. Crowded and slow. Room was an inside room no windows. I understand that in New York space is a premium.
service was friendly, spacious for the neighborhood, great location, reasonably quiet, capable staff, very clean rooms small and unimpressive entry/lobby, old elevators require a prolonged wait, barely adequate exercise room
cosy and relaxing atmosphere at an excellent location in the center of NYC. Good equipment and confort
Location; room size. bathroom was too small. elevators too slow.
The interior inside the hotel and its room, and the quietness at night. Other guests seemed quiet also, since they seemed to want to sleep well as well. the toilet facility in my room was poor. it did not flush and takes 15 minutes to get quiet for the machine...
location is good.back rooms are dark and small compare with the front ones.elevators are small and you have to wait long time. nothing happened ı am satisfyed except the elevators
The comfortable en clean room with nice beds. It was also really quiet during the night.
The bell men service is horrible.When we arrive in a taxi they picked up our shoppings bags and right after we get off the cab they returned everything to us.
The staff were exellent very eager to help and do ıt fast Room service was a bit slag during the early mornıngs .