Miami hotels

I liked the price I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.

price and location Bathroom and shower was in bad shape. tile and grout was black and the shower on /off lever was broken and very hard to use . But worse was the black mold in the white tiles and grout. Just a little spraying of clorix would have done the job

Could not get room service. No free internet No wake up call

Nothing Front desk rude and not interested in help

25min bus ride to the hotel. Maintenance underway. Ltd choice of restaurant options.

The hotel was convenient for the airport and the room and beds were very comfortable. The late evening snack we had was very nice but expensive for what it was. The breakfast was also expensive.

It was close to the airport

Spacious room, good pool and public areas, a place to slow down and relax. Close to highway and downtown (must have car). Hotel will rip you. They leave some water bottles on the room and charge almost 4$ for each, problem is that I found the Price on a tag with some green sayings on the las day and a lot of bottles later. Charge 54$ for a 1 minute int. Call? Cmon! The price for the room itself is good but I felt stolen.

somewhat in need of a renovation

We've stayed in other Sofitels before and this one didn't seem like one; the room definitely didn't live up to the brand. It didn't even live up to some of the lower-market Accor brands either. We were very disappointed. Towels were unwashed; they smelled like they were new from the manufacturer (not even washed for the first time). Carpet looked old. Room didn't seem upmarket at all and needs updating. Bathroom smelled like smoke in a non-smoking room. Front desk either initiated or failed to stop another hold on our credit card, beyond the normal hold for incidentals, the day we checked out no less (and we checked-out several hours before normal check-out). This was not a problem per se, but it was still an annoyance, especially considering that hotel seemed sub-par in other ways. In summary, the room was not horrible; it just wasn't a Sofitel. It was the equivalent of an average hotel, not even above average.

Atmosphere Not alot of pillows per bed mattress not firm enough

Asked for technician who never came. They don't answer phones. Staff don't have manners.

Staff was professional A big step down from the old Sofitel at the same prices. If the Sofitel was 4 stars then the Pullman struggles to reach three. Despite some refurbishing the hotel looks tired. They overcharge for everything- $17 for parking. The service is ok and nothing worked very well...internet, television etc

Outdated rooms/bathroom

Ambiance was good. Staff was courteous. Breakfast was excellent. No clear direction in the parking garage. No coffee maker in the room, only 2 pack of ground coffee, how do I make coffee without hot water and coffee maker? We booked a king size bed and there was only ONE pillow on the bed. How can I be a king with only one pillow?!

Not much Pool next to very busy highway

Cheap rates for good quality queues at checkin