Fontainebleau Miami Beach

The beds in the room were very hard and uncomfortable

Pros: Everything you needed was at the hotel

Cons: The beds were very uncomfortable making it hard for me to enjoy my stay there. with the money you pay for the hotel the beds should be comfortable, giving you an at home feeling. The suite rooms we were in smelled very old

Disappointed

Pros: Pool and spa nicely designed

Cons: Got there and found there were nerds and lipstick on the carpet as well as a big wet mark. I called front desk to see if the room had been cleaned and they said they didn't known but they could connect me to house keeping to see if I could get someone to come clean it. I said "can't you do that" she just said would u like me to give you house keeping number or not. Then on Kayak it soecifically says on some options "no breakfast w this deal" so I picked the higher price option bc it did not say that. I get to hotel and they tell me Breakfast is not included. Then I try to go to spa and they charge me more money even after I showed them My Kayak reservstion says spa included. Later that night I come back to the room to find it was never cleaned. I wouldn't even have complained about any of this had I not paid over $400 for the one night I stayed here.

Pretentious and overrated

Pros: The hotel is clean and the rooms are comfortable

Cons: The staff is unfriendly and rude. They constantly remind you of what you "can" or "cannot" do as if you are in an airport. They have an extremely poor customer service as a whole. I travel to Miami quite often and there are plenty of other 5-star hotels on Miami Beach that in my opinion have better customer service and are not filled with juvenile delinquent guests.

Do not waste your money here...

Pros: It was nice being on the beach. The pool area is beautiful.

Cons: The rooms are dated. No recent upgrades. Cleanliness is questionable. Everything is super expensive on the property. $12 for a ginger ale, $10 for a bottle of water, and $30 for an alcoholic beverage on the beach. Doesn't make sense when you are supplied with the most generic soap, shampoo, and conditioner in your room. Nothing is beautiful in the actual hotel rooms. Only the amenities, restaurants, lobby, and pool areas are aesthetically Pleasing. I will not stay there ever again.