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Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
I would say the friendly staff plus location.
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
Good hotel for the price None
Continental Club buffet was excellent. The view from rm 4216 was bad -- the side of the next building. The hallway was dim and the light switch didn't work. The bathroom floor had pee stains around the toilet. The speakers in the bathroom were loud and could not be modulated. The room temperature was cold and The AC controls were not intuitive. It's like they just dump you into the room and left you to figure out how to work things out. I thought of asking for another room but it was too much of a bother for a one night stay.
nice hotel but very expensive ....... to expensive and bad location....
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
about the nicest rooms and facilities you're going to find in Manila The swimming pool area was noisy due to nearby air conditioning motors. It was a significant distration
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
place had good ambience . some of the staff were not as helpful as other similar hotels in area
location-view front desk staff need more traning
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
Room is clean, Gym is decent., food good. In spite of booking and being given a "non-smoking room", the room still smelled smoked in. I think it is their ventilation system. If you are a smoker, the hotel is fine. If the smell of smoke bothers you then I would not recommend it.
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
Breakfast buffet was great. Many selections.
Location. Near shopping malls and landmarks Parking
Lobby was fabulous. Breakfast was fantastic. Ambiance seems like a blast from the old manila The check in counter was a bit slow in processing transactions. Bathtub draining does not work on our room. Single bed is a bit small and requires limited sleeping movement
Elegant hotel Friendly staff Breakfast buffett had numerous selections Very clean room had, no problem with hot water None so far, I stay at Manila Hotel a few days per year on my vacation and business trips
Breakfast buffet, pool, comfortable room, friendly staff, beautiful lobby and wonderful musicians, elegantly dressed staff Attitude toward guests not up to European standards The required deposit is unnecessary if a credit card is used to book room
Stayed at Manila Hotel 35 years ago and it was luxurious and elegant then and it still is! Breakfast buffet was more like a brunch! It was excellent, delicious but sinful ! The second time we were there it was very crowded but then considering it was a weekend, it's understandable !
Historic look, reflects Philippines culture Breakfast buffet had good variety but quite salty
The buffet breakfast was really good. Ms. Cruz was very helpful. When you booked online, you need to know how their rooms really look like. They place me in the worst rooms (which was on the side of the hotel building). I have been in Manila Hotel a lot of times and I was very upset when I entered the room (smelly, dusty, old) does not look like what I saw in their website. you can asked for the manager and have her (ms.mcruz) fixed the problem.
customer service is superb! breakfast unbeatable!
A portal into old Manila with all the classic immunities one would need in any 5 star hotel.
The staff is incredibly friendly and attentive. The bedding is excellent and the furnishings are all nice. The bathrooms are very nice too. Didn't have meals other than the breakfast buffet, which was the nicest I have ever had, in any hotel (previous stays U.S., Canada and Europe). Had never been to the Philippines and wasn't sure what to expect in accommodations. Manila Hotel surpassed my expectations by a significant margin. Has a feel of true luxury. Some of the surrounding areas seem like they could be a little unsafe. This is not a criticism of the hotel, which is over 100 years old and has probably seen much change in the city. The hotel takes safety and security of its guest very seriously. Just ask them if you have questions about the surrounding areas. We did venture out for dinner and were careful. Keep most of your money in the hotel safe and don't be alone if possible. Bottom line is I will still look to stay here when in Manila.
Not much The carpets are dirty and needs replacements. The lights are uneven. The old charm of the hotel has vanished. It looks old rather than historic. It looks tired and at time tacky.
The room was spacious ,very clean ,the service was impeccable ,everything in the hotel was well done . Nothing.
Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later
We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.
Good staff Dirty room - stained carpets and furniture, cracked marble. I reserved an upper floor room but they lied saying no upper floors were available. This hotel is run by scammers. All the things inside the hotel are extremely expensive. They charge US$10-15 for mini bar drinks plus VAT etc. Internet was $27 for 24 hours -- even 4 seasons doesn't charge that! They rip you off every chance they get.
The friendly staff and the nice view over the town at the breakfast room. (top floor / 23rd level.) The unfortunate thing is the area the hotel is situated. Walking outside the hotel brings you right in the middel of the "red-light" district.
I like themost How they r Friendly and the Hospitality is just great Overall, I would say it was really excellent time I have spent there.
Staff were exceptionally friendly & helpful Location, though central, was adjacent to mix of the destitute/slums & consequently much begging. That said, old Manila is mostly a mix of this no matter where u go.
The service and comfort was would you can expect in a 5* hotel. The actual rate charged was higher than initially confirmed, due to local taxes and service charges.
Awesome customer service! Rooms were cold, no heaters
Friendly, courteous and helpful staff. Rooms were clean and very comfortable. If you're lucky, you get a room with a nice view of the bay like we did. Also, nice pool area and gym. The breakfast was wonderful! Diverse international food to satisfy all cravings. The view from the dining room was great. There's even a garden area should you prefer to dine al fresco. Convenient location. Relatively close to the airport and to many tourist sites. Only a block away from Robinsons mall. Although the immediate area around the hotel seemed pretty safe, a little further afield and you get to see the nitty gritty of Manila. I still felt safe, but you have to be smart.
The location. The non managerial staff were very courteous and helpful. The. Reservations made was not I wanted, I wanted two beds. They gave me a? Queen bed and a trundle bed
Staff was very friendly. Rooms are nice and clean. My stay was very comfortable.
Hotel staff were very courteous, responsive and helpful, no hidden fees all upfront, amenities are excellent and location is very convenient. Breakfast was always sumptuous and lounge has breathtaking views. Simply a welcome retreat after office hours with really beautiful views of the city. Beds were always well prepared. Hotel offered free parking for one car (not valet). Room came with free papers daily. Hotel's location is also in the red light district with lots of beggars and street urchins, street is a main thoroughfare and can be at times difficult for those who drive. Hotel is a bit old with carpets needing a complete overhaul or detailed steaming, beware of short shorts in the lounge; they will turned you away if you're Filipino. Hate to say it but feels like a bit of a whorehouse at times with local girls swarming a bit older foreign male. I could be wrong of course but you be the judge.
The Peninsula is the best hotel in Manilia as far as I'm concerned
The staff address you by name and give very personal attention. Hotel is gorgeous and well located.
The lobby is very nice. Nice room and room service, it's up to a 5 star standard. Why the staff cannot get me a taxi when I need to go to airport ? Asked me to use Uber and which I did. However, I am from United States and Philippines not accepting my form of payment and not able to request one. The staff suggest we just stand there and wait until a taxi come by.. end up I followed up myself after 20 minutes of wait; going back to concierge and ask them to grab me a local Uber... waited for another 20 minutes to catch one...cannot believed peninsula is so behind at this area !!
Hotel lobby and restaurant interior is impeccable. Staff was extremely friendly and attentive to my needs. Location is not quite convenient for shopping. Hotel is located across the shopping centers, but crossing the busy streets of Manila. is not for the faint of heart. I ended up writing a cab. The taxi drivers were fine with the short distance.
Lobby, orchestra and staff.
Breakfast was lovely. The variety of food available was good for all meals. The gym is excellent. Room was a good size and the bed was comfortable. The bathroom was very nice and there was a nightlight, a nice touch all too often neglected. It's a very nice hotel and I would go back! But.... WIFI access ends the moment you check out. Immediately. Which means that even if you check out at 9am and could have checked out at noon, no wifi for you as of 9am. Hopefully you don't have to call a cab or write a memo. Perhaps you were thinking of a leisurely breakfast in the lobby after checking out while reading the paper online. Nope. In 2015, when you pretty much assume that internet access is available for a reasonable amount of time, that's a pretty strong negative. The staff was far too eager to serve and frankly, a bit overbearing. The first day, I had two members of staff burst into my room while I was in the bathroom (pretty bad luck, I suppose), one without knocking, the other with just a cursory knock and a half second wait. I learned to lock and chain the door and put on the DND light right away. Once I forgot the DND light but locked the door... Ooops! So while I was taking a nap, I got someone knocking at the door for 2 minutes till I got up so they could give me bottles of water. Eating in one of the restaurants requires that you keep a tight grip on your plate or glass if you are having a leisurely meal... a waiter is likely to swoop down and take it away before you can say a word, if they feel you are done, whether at breakfast, lunch, or dinner. While eating, one waiter after another will come over to ensue that you are enjoying your meal, interrupting a quiet evening, over and over again. The service has good intentions, but really needs to back off a bit.
1. Location in bustling Makati 2. Festive and Grand Lobby 3. Breakfast Buffet was top notch 4. Responsive and Pleasent Service 1. Room was old, small and not super comfortable 2. Weak Wi-fi in rooms 3. Expensive room service, restaurants and laundry options
wonderful classic luxury hotel but with a cut above in professionalism and warmth of staff. lovely! highly recommended--
I loved the amenities, the buffet, the pool, and the extremely courteous staff.
I had a great overall experience. The only thing I didnt like was hidden cost,they ask me to pay way to much for breakfast buffet which was suppose to be include with the room. Since I didnt go directly through the free breakfast buffet didnt count I had to pay
Fantastic wallside acquarium in room. Really different and Nice.
I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant
the room decor the location and the internet very slow
the Main Gate is far a way from the room you have to wal and walk :))
Aquarium in the room if you select this option. Modern room confortable. Too expensive. Awful brreakfast in a fast food area, bad quality disproportionate with the quality of rooms and price. If breakfast is important to you do not go there.
The fishes and water tank in the room... Awesome view. For first time visiting, it would be nice to be given a short view of what the hotel is, where it's located, what's around, and what we can do in the hotel or sounding area.
The view And lovely food and location and staff was friendly. Thanks for upgrade.
The trademark of the hotel is definitely the in-room aquarium, which is why I wanted to try it out. My 6 year old daughter was entertained and spent hours watching the fish swim around. Ocean park is right outside as well. Excellent location for guests planning to visit. Shower and toilet were clean and the water heated up very quickly. Decent Wi-fi speed. Bed was comfortable. Room service was quick. All you can eat breakfast buffet is really good since its free for 2 guests per night. But I had a few guests over for breakfast and i felt like paying 600 php per head was a little too much. Service was excellent. Bath tub placement was questionable since it was out in the open. Not a problem for kids who want to swim around but no privacy for adults who want to take a bath (unless it's more of a couple's romantic weekend, then it wouldn't be a problem). Menu for in-room dining is very limited. Some of the decorative pillows looked like they needed to be replaced. I was really hoping to get a room with a view of Manila Bay AND an aquarium, but its either 1 or the other. I would have paid extra for the suite, but it had no aquarium.
Clean, polite and friendly staff Food not exciting, location is good for view but not close to other activities
Very nice location with a lot of activities What I hate most........the bathroom was really inconvenient.
The location of the hotel and the comfort or the room I did not like the fact that in the room the breakfast was stated as starting at 6.00 am and finishing at 11.00 am but when I went down for my breakfast at 10.20 am I was told that it finished at 10.00am not as it was stated in the room.
A lovely boutique hotel in the middle of the financial district of Makati... walking distance to many great restaurants, and with its own very special Bistro on the ground floor. Fabulous two-floor gym. Art gallery with contemporary Filipino art. Good sized rooms... fabulously attentive staff. Excellent breakfast and lovely ambiance. No pool; They advertise 'suites' but they are really just a corner to cook in, but no utensils or pots and pans except on request. The fridge is minibar sized and although they advertise complimentary items on request, they did not have a coffee maker 'available' when we requested one. (Not sure about the other items advertised.)
We stayed in this hotel for 4 nights, in two separate stays. It was a reasonable distance from the airport and it was a nice hotel. The location was great - the neighborhood was very safe. It was walking distance from quite a few restaurants, coffeeshops, a nice bar, the Glorietta and Greenbelt malls, and the Saturday Salcedo Market. The staff was very nice, the rooms were updated and clean. Overall, a really nice stay. If I visit Manila again, I will definitely consider this hotel. When we were there the restaurant/bar had not yet opened for dinner/evening hours. Thus, we didn't get a chance to taste the food. However, if it's good, it would be a good addition to our stay. It would be nice to just walk downstairs and grab a drink. The laundry service was quite expensive. If we weren't completely out of clean clothes, we would not have used it. However, it was efficient and they didn't end up charging us for the "express service" additional fee.
I love your team and bravo for the good service!
The hotel has its own personalityt, really cozy and all the staff, including the general manager, are incredubly friendly. I got a black eye before coming to Manila, the genral manager asked me ffor it and withiout asking I received a bowl with ice in my room. Everything was excellent, i will definitely repeat there if I go again to Makati City. Nothing. Just to mention that one day the breakfast food could have been replaced faster, but just a minor issue as I did not have to wait long.
breakfest wellness, espesially sauna and steam bath
Awesome hotel - one of my favorites. Great location for a night stop between flights.
The room is nice and cold. Shuttle to airport is perfect! Elevator card does not work always. I will need to call the security to fix and insert card in the elevator. Reception desk not attentive, disorganized Staff does not project good quality customer service.
Nice, clean room. Although there was a fridge, nothing was in it --> not minibar content!
The food and the drinks were amazing especially on the rooftop! The rooms were quiet and clean and comfortable. Very friendly and helpful staff. Its located on the inside of the Intramuros walls so it felt safe. Quiet at night! Its located on a very busy corner of town so there is a lot of traffic during the day and evening.
The roof top bar with the views across Manila, the perfect spot for sunset. Great location to explore the Intramuros area of Manila.
The location is not far from the airport.
dirty room, dirty fan, broken fan switch, loud hallways, noisy at night, no noise rules posted in hallway, house keeping forgets to clean rooms. Nobody at the hotel can do anything to take care of problems. Nobody with any exective decision making abilities. They didn't care about the problems because they have to follow protocol and I'm not sure it would change. Don't bother.
Very clean and friendly staff. Convenient location.
Nearby Binando Church This is an absolutely dreadful part of town. Open sewers, abject poverty, traffic calamity. If you do not have a reason for staying in Binando, do not stay in Binando.
The room was spacious for 2 people, plenty of pillows on the bed (if you are like me and like to have a good amount of pillows) flat screen tv w/ plenty of channels to watch, good size tile shower, ac worked very well, and complimentary oral cleaning kit. Extremely firm bed (Sore back for a few days), problem w/ house keeping they miss counted the towels & tried to charge us, breakfast was free but it didn't change much (we only ate it twice during our 6 nights) Road was under construction so bad traffic.
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Very nice e room. With large bath with large tub and separate shower. Would have been perfect , if it had a pool.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The front desk staff and concierge were knowledgeable.
staff very friendly and spoke english homeless people hanging around hotel
The staff was very fr1iendly and most helpful. Close to Lucky China Mall.
the staff very nice .hotel very clean.breakfast very good.when am in manila that is my spot. i like every thing 'great location staff great food great.
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I stayed for 5 days for a business conference nearby. The location is great with the best malls at walking distance. I am a vegetarian so finding vegetarian options became a bit difficult but there are a few out there. Staff is very courteous. Room was compact but has a good view and good for business travel. This was the cheapest hotel amongst all the others that were in the vicinity of the conference venue and still had good facilities. Staff was also quite courteous to stop cabs for me every morning while going to the conference. Room service was pretty fast (even when I was on the 26th floor) and internet was hassle-free. The breakfast smelled a lot of non-veg and I couldnt eat there at all but that's just for vegetarians and non-vegetarians may not have that issue. Also, this issue might be there in many other places in Philippines in general.