Would you like to save as your currency permanently or for this visit only?
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
Clean spacious rooms, good service, not great wi-fi
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
The staff was very helpful and very friendly!
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Everything was perfect
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The location is PERFECT! Its close to everything yet away from noise and traffic! 5th ave is half a bloch away and time square is a bloch and a half. The rooms are very spacious and very clean. the staff is extreamly warm and accomodating. It is the hotel to stay on if your looking for luxury yet the comfort and warth of your home!
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
Location and cleaniness the other guests where a bit rude
Great location, clean room, staff was very accomodating
Friendly and helpful staff. Good location. Comfortable bed and nice room. Check-in process was a nightmare. It took more than one hour until my reservation was finally found and confirmed.
The location Not the standart I expected, room to small, air conditioning to noise.
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
Hotel needs a PIP!
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
Loved the building, esp. the ceilings, the nostalgic feel and accommodating staff, Location is excellent too. Bathrooms are small and old. Elevators are very slow. Some repairs needed.
Nothing Up all night with bad radiator. Phones did not work or they did not pick up. Rooms are old and dated. Elevator takes forever. $52 for a basic continental breakfast. Go to a diner
The Lobby was beautiful! Tiny room for the price and rather gloomy
Elevators painfully slow. Staff overwhelmed. Wait for elevator, wait for coffe, wait for front desk, wait for cab. Outdated room. Problem with keys working. Unexpected $16 a day charge. Will never stay here again.
Extremely small rooms. Loud air conditioner. Needs work
We stay only for 1night and it was great, location is incredibleand the hotel staff was so nice and helpful with is. The only problem it was the charge for the wifi I never use, its too expensive. Everything else was so nice and perfect. I could said that if I go again to the city and decide to stay in a hotel probably The Roosevelt will be an option.... WIFI charge of $16.00 that I jever use....
Good location, nice lobby, Good complimentary toiletries Bathroom small, outdated, with no space to lay personal stuff. Floor seemed to be dirty. Carpet very dusty on the edges, corners and behind the bed. It looks like the housekeeper doesn't have a canister vacuum to reach those places. Bad smell coming from moldy air conditioner. Front desk didn't respond our calls, we ask for a coffee maker to the bell man but they never brought it. We called the bell man for somebody to bring us the kart but they never came. Overall staff is friendly but not efficient.
Gorgeous lobby and exterior. Fantastic location. Tiny room, lower grade bath & shower items...didn't feel like I'd get great customer service from the room experience.
The bed was very comfortable. Yes I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
Front desk staff.
It was a good experience. The location of the hotel is the best. You are in the middle of everything. The staff was nice and friendly The breakfast options are really very limited but it was ok. The wardrobe space need to get bigger. It can hardly fit for one nevertheless two especially in winter.
staff is very kind it is for sure no 5 star hotel. Spa area is nice but 5 chairs at the pool are by far too less for such hotel. Dinner and breakfast was also not 5 star.
The staff was extremely helpful and very friendly. Perfect location and very clean and nice rooms...
Location is good, staff very helpfull. Small size of bedrom and view hotel in construcion.
Good Location room too small
The staff is extremely friendly, helpful. They always have a smile – a real, genuine one - on their face. Especially Eric who is concierge of the cassa goes out of his way to make sure you have anything you may need. The beds are extremely comfortable and rooms are nice and quiet – surprising for midtown Manhattan.No need to search anather otel in Times square.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
The staff at the front desk was very friendly.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Clean, quiet, friendly, accessible to subways and attractions.
When I arrived, I was given a free upgrade to a queen size room. I was prepared, given the other reviews, for a pretty small room, but I was pleasantly surprised. It was more than enough room for just myself, and the bathroom was spacious as well. I also really liked the toiletries (they smelled so good!) and the bed was one of the most comfortable I've ever slept in. Turning the shower to "high pressure" resulted in a very wet bathroom floor. I hadn't expected the lip between the shower and the bathroom to be so low! Additionally, I left my bag at the front desk the day I checked out, and I guess someone else's bag leaked something on mine? Or it's stored in the same space as they keep extra toiletries. The stain it left smelled a lot like the toiletries they give out. Unfortunately, I didn't notice it until I got home.
Only 1 window in room and it opened to a brick wall. Unable to see daylight. Room was like staying in. Large closet.
Fantastic staff that went above and beyond to meet our needs. Turn town service was nice (cookies in the room!). The room was very small, but functional. There was a party going on down the hall that was very loud due to the thin walls. Took 2 hours from the first threat to kick the people out at 3am.
Deluxe digs for modest dimes
Staff very friendly. good location. Bed was very uncomfortable
It was fine... Nothing I would say it was a 4 star. Staff was very friendly and courteous. The cookie at night was good! Room was TINY! Barely enough room for the bed.... And it was only a full bed. Everything was old. Wallpaper was dis colored and peeling, bathroom tile had the corners that looked dirty but were just so old the tiles were worn. The bed was more of a futon than a real mattress.
Large comfortable room quiet great bathroom and shower great shutters
On line it said bathrobes but there are none.
Great room. Great location. Clean and comfortable. No water the next morning with no credits or discounts offered.
Super helpful staff Rooms not really set for business -- few plugs, no coffeemaker
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
Everything... great hotel, great location!
Conveniently located,comfortable,pleasant stuff.
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
I liked the staff, excellent service and the confort of the bed. The room was really small, for the money spent, I did not expect that.
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Convenient Location It was expensive for what was available
Cosy and comfortable The ventilation in the toilet is noisy.
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
Very close to Grand Central Station and the Metro and also a good location for walking to many of the major attractions.
Large suite but basic and near Grand Central and perfectly adequate for a city trip. Hotel needs a makeover. No double glazing so rooms at front has lots of traffic noise. No blankets in room or spare pillows. Old and tired! We asked concierge about travel detais on the subway and he simply shrugged his shoulders and left us to find out ourselves.
Clean, confortable, well located and has everything you need (from iron to shampoo and shuttle) Has no access for wheelchairs and the stairs of the entrance are complicated if you have heavy luggage.
the closeness to Grand central and the faclities of central New York could not be better bathrooms could do with an upgrade but a relatively minor problem
location the sink in the bathroom was too small.
Excellent Location for city break. View from room window.
Friendly clean and fantastic location
Staff very prompt, room was not as booked but problem was dealt with very quickly. Even though we were on the 16 floor it was still very noisy
Location beside central station, suite was big and had fridge and coffee maker which is essistial when u have been out shopping all day Could have drinks machine in lobby (bottle water etc)
plenty of room the road works but that's New York
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
staff very helpful elevators out of svce at times
Clean room, very nice cleaning staff. Front desk people pretty ho hum . Slow elevators during peak times. Not all elevators working. Kept stopping at floors for people with override keys. Very expensive hotel overall, hotel ( hotel rate), food ($4.50 for a cup of tea at the cafe on the main floor & you have to make it yourself!)
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
Great room. Clean. Comfy bed. Limited view.
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
Location Cleanliness Restaurant organization Front desk layout
Great position for tourists sights. Direct access to to the subway and Grand Central Terminist and food hall. Very expensive
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
it was very quiet,good breakfast,staff was ready to help,position in the city,very clean hotel we had reservation in the Strand,but hotel is not finished yet,no notice in internet,not at the adress,so we had to call and faund the sister hotel named South park hotel
the friendly and helpful staff and a very central location we liked it all
Actually, we were moved to the Park South Location because the Strand was not finished renovations yet. No parking, and when we parked in the recommended lot 2 blocks away, we did not get any discount.
The Strand is a great new hotel, in great zone of nyc
Excellent staff, always attentive and friendly.
Stayed at this hotel with my mother and 2 sisters on a shopping trip to NY - had a fantastic stay and appreciated the courtesy, help and hospitality shown to us, especially the consideration shown to my Mom - we had a wonderful and memorable trip and would highly recommend your hotel to others.
Great location for all city shopping and attractions, staff friendly and helpful. Nice clean room and comfy bed.
You can ear a lot of noise fron the streat
Brilliant location. Value given breakfast was included into price. Very friendly and efficient service. Clean and modern rooms. iPod charger in the room. The air conditioning was a little bit noisy. The rooms were a bit warm at night.
The restaurant was nice. The location is good. The room had a nice view over the Empire States but it had too much noise from the street. The complimentary kits of the bathroom was too poor.
The proffesional service, the location, the nice bed and the breakfast that was included.
Staff were very friendly and helpful. The hotel restaurant was not open and we were not told that prior to our arrival. There was no room service, no refrigerator in room and no mini bar. This was quite inconvenient.
This guest did not leave comments about this hotel.
Location - close to theaters, Times Square, and great restaurants.
BEST hotel I've stayed in, in a long while! I went with a toddler and they accommodated us rather well! The staff is nice and the hotel is clean and at a great location!
Perfect location and very helpful staff.
Location! Having a light breakfast and a happy hour were a nice bonus. Bed was comfortable, and bathroom was roomy. Having a Keurig coffeemaker in the room was handy. The water temp in the shower was hard to regulate.
This guest did not leave comments about this hotel.
Amazing Staff - beautiful room. Couldn't ask for anything more! Will be back!
Amazing!!! Great location, big rooms, delicious continental breakfast, lovely wine in the evening, and our housekeeper catered to us by providing extra tea for me and extra towels for the kids. Definitely would stay again and highly recommend. Bathrooms need some fixing up, holes in the ceiling and walls. Air-conditioning did not work well. It blew air but did not cool the room.
The location is more than great. Just one minute away from the Times Square. The staff was also very friendly and helpful. The room was a little bit small.
Location and staff Couldn't get a king size bed
Customer service was great. Continental breakfast was a treat. Entrance tucked away, so it was a bit difficult to find. I would not quantify this as a 4-star hotel, but an affiliate of a 4-star hotel, The Millenium.