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The communication between staff was poor, the room I had agreed on wasn't available, when I tried getting it fixed I was given the run around and then over charged. I was denied a refund when I didn't want to continue my stay after the first night.
The room was very well decorated and spacious. Shower took a long time to heat up, but otherwise all was o.k.
Nothing, priceline overbooked the hotel and i was unale to stay there when i arrived all rooms were booked!!!! i want my damn money back now!!!! i want my refund asap!!!!
The room I stayed in 'Lena' was beautiful and comfortable. The manager had no personality, warmth, a smile, handshake or providing information and a proper invoice would have improved the experience. Although the web page stated that payment is mode on arrival he billed me in advance of arrival.
Perfect for an inexpensive weekend in New York. The room was clean and comfortable. The bath and shower is shared but we never had to wait more than a few minutes for a turn. VERY close to the park and subway stops where you can get to downtown in little time. Best part - awesome breakfast of bagels and pastries delivered to our room just as we were waking up.
Nothing I let the place know that I was arriving late night and when I got there they had locked the door and nobody opened my door when i rang the bell and nobody picked the phone when I called them basically i was stranded in the middle od the night. I had to call hotels.com who got me another room in another place. I do not re ommwns this place at all
Location The late check in time
Rooms are clean Friendly staff 100 yards from Subway Nice street Central Park at walking distance Breakfast very nice Comfy beds Street was noisy (cars passing and people talking loud) Wooden Staircase noisy Ear plugs recommended (maybe?) Bathroom in the corridor (but I'm ok with that)
The location, it was cozy, comfortable, perfectly equiped, close to subway so perfectly easy to go anwhere in minutes, near was a dunkin and donuts, and of course, central park. Perfect for the price you pay. The walls wwere thin and our neighbors noisy, so at times there mas a bit too much noise