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Location Beds were lopsided, couldn't sleep on it.
Gorgeous lobby with polite staff. The bed was incredibly comfy and the room fairly clean. We had a room that shared a door with another room. It was EXTREMELY loud despite the gentlemen next door speaking in normal volume levels. They had their tv quite low, yet we could hear every word. It made us very uncomfortable. We chose not to make a fuss out of it since we had a terrible drive in and we were only staying one night. The bathroom was TINY.
Incredibly beautiful hotel. The lobby is a masterpiece. I felt like I was transported in time...with modern amenities close by. Wish there was a refrig in the room but other than that, this trip was perfect. I plan to visit The Palmer many more times.
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
Décor in the lobby was fantastic, staff in the restaurant were wonderfully attentive. Excessive noise due to an event with 200 high school and young adults. They were allowed to run up and down the stair wells until 4am even after complaining to the front desk. I expected the Palmer House to be luxury accommodations, but found in reality they do not care about their guests. Host at the Honors desk was very short and abrupt.
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
We had a lovely room, very well decorated. The bed and pillows were very comfortable. It was quiet and the staff was extremely personable whenever we came across them. The lobby itself is worth a visit. It's like stepping into a guided yesteryear. The paint on the back of the bathroom door was flaking. The tv is too small and it was hard to get the remote to work with it from the beds.
Efficient and clean
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
The hotel is historic, but apart from the lobby, which is impressive, the historic details are not well preserved, so overall it feels less like a grand old hotel and more like just an old and run-down hotel. The room was small; carpet was worn out; drapes hideous; no fan in the bathroom; a tray of junk food was set out on display front of the bed, which could not be moved without incurring a charge, so it was like we were sleeping in a convenience store.
Margarit at the front desk was phenomenal, and Diaz in security was very helpful.. We came out to catch a couple of Cubs games and sight see. We did not spend much time in our room, which was good because overall comfort was about a 3 out of 10. Old, old old. Reminded me of that 1960's home with the pocket doors, and diamond like door knobs, but has NEVER been updated. A place to lay your head and store your luggage and no more. Although I must admit the pancakes in the rear restaurant from the front desk were GREAT!!!! Cold, I mean COLD water in the bathroom. Peeling wall paper. Hotel really needs to be gutted and updated like yesterday. For $200.00 per night the overall appearance of the hotel was about $40.00 per night. Yes we had a good view of Buckingham Fountain over Michigan Ave. And that is the only thing that gave us some, just some of our money's worth.
We loved the charm of this classic beauty. High ceilings and all. Well worth the extra money for lake view!
Nothing The room was dirty and so were my bath towels, also not to mention the hallway smelled really bad. Most importantly the staff were very rude when I informed them of my dirty room.
Beds are comfortable and the staff is very friendly. Onsite parking is cheaper than others in downtown Chicago. Wifi could be better. The rooms are older in style and decor, but that is to be expected in a 100+ year old hotel.
Location was good. Bathroom was not good at all.
Nothing Bad heater and the place looks old
While the exterior of The Congress represents the bygone days of a once glorious hotel, the interior is, sadly, the result of age, poor maintenance, and general neglect. The very first impression I got was the malodorousness that permeated the entire facility. Upon entering my room, the odor was insulting as, clearly, this hotel once permitted smoking (but apparently made no effort to eliminate the persistent smell. The furniture must've been obtained from the local Goodwill as it was well-worn and mismatched. Cracked tile on the bathroom floor made the entire experience unpleasant. Hey Congress owner, it's time for a remodel!
Way past it's prime...
For the condition of the the hotel, was MUCH cleaner than I expected. Staff were also very cordial. All I can say is that this was like the Happiness Hotel of Muppet fame. Not one dime has been spent on any hotel upgrades since 1976. Because of the baroque splendor it once had, this hotel is popular for weddings (maybe guests are blindfolded until they arrive in the ballrooms??) All was shabby, falling apart, and rundown with tons of springbreak-like behaving young adults. Walls paper-thin.
Great location and in hotel amenities Luxury hotel once upon a time, but lack of appropriate upkeep drops it down a couple notches. Not a bad hotel, just not luxury anymore.
Great location and rich history - opened up the windows for cool air at night.
only suggestion for improvements I would have would be the doors to get into the different wings look like service entrances- out of character with the rest of the décor- could use an upgrade.
Nice clean rooms Parking was terrible
The hotels staff was incredibly nice. The hotel itself was extremely clean. The location was perfect. It was close to everything touristic
Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.
Excellent locatiion and service
the location of the hotel and front office help. the poor services in the hotel.
location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable fold out bed was lumpy and uncomfortable.
no frills, very comfortable, very close to train for airport. no dislikes
It had a good location in relation to the things we wanted to do.
Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable. It would be appreciated to have an iron in the room.
I liked how friendly the staff are. I did not like how dusty the room was ( around the bed).
Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby View from the window,
Convenient location, good value, well equipped room, excellent service. Nothing
Free wifi and free water. My "queen" bed was really two twin beds pushed together which lead to an uncomfortable nights sleep. The room was also the size of a closet but I was too exhausted from my flight to put up a stink.
Very clean and comfortable with a great location. Staff was extremely friendly and helpful. The hotel offered many free services (free bottled water, printing, snacks, coffee...etc.). On site restaurant was very good. Bathroom and shower was very small but manageable. Bathroom had a frosted glass door that was surprisingly see through. Plan parking in advance to avoid either paying a small fortune for parking or having to park several blocks away.
My wife and I have always stayed north of the river but chose this one to stay in a different part of the city but be close to everything. We loved the location to CTA stops because used that to get around the city. We loved the location's proximity to basically anything that we needed. The staff was very informative and friendly. My wife enjoyed the chilled water bottle stations on each floor. The elevator runs very quick compared to other Chicago hotels that we have stayed at. The room service and food deliveries run late into the night. We purchased our room online so maybe we were not given the best room. Our room was in a "hole" of sorts. There was absolutely zero views from the small window and barely any sunshine. The size of the flatscreen tv left much to be desired. Most hotels now at least have a 40" tv. There was no microwave in the room and not one that we could access down in the lobby area. The bed was not overly comfortable. Again, we loved most things about hotel because we chose it more as a crash location, not a place to stay all day.
Loved the free coffee and water on each level. Staff was friendly and accommodating. Walls were thin, and you could hear other guests making noises and playing music in their rooms.
It was a great place to stay - stayed here for business travel. They're professional all around. Don't get a car here; expensive for parking. You shouldn't have one in Chicago anyway.
The convenience that the hotel provide is great.
The location is absolutely perfect if you're visiting Chicago from out of town. However, the rooms are small and basic so if you're not planning on staying in the room that much it's perfect.
The hotel is in a great location. It is right in the downtown area. There are a lot of great places within walking distance. The hotel was clean, and there was a little pub in the hotel. Both of the staff members we dealt with were very friendly and helpful. They have free bottled water available that you bottle yourself, which I thought was pretty neat. The parking is not onsite. And we were not really sure where to park before we got there and we were sick of driving around so we ended up parking about five blocks away and we were parked in the spot for a day and seven minutes and it cost $49. So if you stay here I would plan out your parking better than we did. Also out room was super tiny and had a horrible view. And when we got to the room I went to use the bathroom and the handle on the toilet seat was cracked. Then the next morning the toilet just broke altogether. And the shower was either super hot or freezing, there was no happy medium. Our room also was in desperate need of an update. The tv was tiny and the room looked like a teenage boys room.
TV service did not offer NBC and possibly ABC. Otherwise a great place and location. The other stay a couple of weeks ago - the phone did not work. Could't call to the front desk. Phone was dead and even after reporting this continued to be dead for the whole week.
Outstanding service and staff. The room was clean and they had a fitness room that wasn't busy. Also, they had these purified water stations on each floor. Very small room and the treadmills were pretty low quality.
It was expensive, but not for a downtown Chicago hotel. It was certainly reasonable compared to the other neighboring hotels. The staff was great and the room was small but very nice. I would definitely recommend this hotel. It was expensive, but not for a downtown Chicago hotel. It was certainly reasonable compared to the other neighboring hotels. The staff was great and the room was small but very nice. I would definitely recommend this hotel.
We stayed at the Club Quarters because it's a block away from the Chicago passport office, and was reasonably priced. Checkin and staff were great, very helpful and attentive, very accommodating. The business center in the basement is very convenient, however, it didn't offer color printing and we were prepping for a visit to the passport office which required color printing. The staff have me a list of kinkos/fedex offices which offered color printing, however the list was outdated and I wasted an hour running all over the city following old information. I share this with the staff and hope they have updated the info. I would have gladly paid for color printing, and was wishing I spent the extra $$ to stay at a Hilton, which reliably has color printing.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
Great location, clean room, friendly service Food service only began at 6am.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Great location and valet parking is great after long drive "Historic " structure inside
The hotel was beautiful and in a perfect location - within minutes of everything there is to do in Chicago. The number one reason I will go back to Hotel Blake is the concierge, Showtime. This man knows everything there is to do and will go out of his way 100% of the time to help you out. We had an amazing time and can't wait to go back. I can't think of a single thing.
Easy parking at lot next door. Easy unload in front of hotel. Great staff at hotel helped with transportation and restaurant choices. Hotel had large rooms and big bathrooms with large modern showers. Hotel allowed us to check our bags and leave them at hotel after checkout on Sunday so we could sightsee all day and get car out of parking! City noises all night but we were too tired from all our activities to be affected at night! No pool or hot tub but we knew that ahead of time. Overall best big city hotel experience we had!
Hotel was very well kept; rooms were spacious; location was great for business Hard pillows, hard mattress, street and hallway noise
Hotel's location within walking distance of everything. Spacious rooms and nice decor. Friendly staff. We'll come again!
The staff was friendly , I asked for an extra mattress for my child and they sent it immediately and at our arrival night it was rainy and the door man gave us umbrellas to use.The location of the hotel is good too. 1- The breakfast was poor and it was at the reception area (no room for breakfast), It shouldn't be called continental as they serve only donuts and croissant with canned juice and coffee. 2- the room has no fridge, 3- the coffee maker was in the bathroom.4- the internet was so slow. 4- parking costs $44 a night which is too much though all the 4-5 stars hotels I have been to around the world have their own free parking lots for hotel costumers.
The staff was funny and nice.. Best part of our stay was the shower and no one complained of the noises. ;)
Walk in shower was nice, bathroom very spacious. Bed was comfortable. Nice location to restaurants and the river. Staff very helpful, especially Dan. Dan was awesome and helped us book another night so we could be in the city longer. Good price too. A few shower tiles were dark, possible mold. It only had one door so water splashed everywhere. A palm-sized piece of the wall was missing and FYI if you don't want to hear street noise such as sirens and honking ask for a room away from the street, you won't get the best view but you'll be able to sleep without interruption.
Very pleasant and helpful doorman. The breakfast and the way it was served couldn't be worse.
Loved it all! Our new favorite place!
Great hotel, well updated. Nice bathrooms and beds. The restaurant downstairs was incredible. The best smoked salmon Benedict I've ever had! Will go back.
Spacious,luxurious, close to a lot of great sites such as the museums and shopping and site-seeing places. Great to have breakfast included in the price of the room! Not very helpful at first with the parking for the workers didn't know the streets well to give directions to the parking garage and were really trying to have valet parking as the only choice at twice the price at $44/day!
Room and facilities Breakfast was unacceptable...a bed&breakfast have million times better breakfast
Staff was great, very knowledgeable and quick to give recommendations and directions. Breakfast had a lot variety and protein and fresh fruit options. Walls were thin, I heard a conversation in the next room at 11pm. Also WIFI access was too complicated to log in from a smartphone that I gave up since I had very limited time in Chicago.
We loved being right next door to see Hamilton. Would recommend to everyone. No parking problems. valet was awesome. All the staff were very polite and helpful. We went New Years Eve so it was busy. We did have to wait for our room but the staff helped us get luggage to room so we could make our reservation for dinner. Teenagers loved the breakfast.
The hotel was well located for our purposes--within walking distance of shopping and many attractions. The room was clean, the bed comfortable, and staff efficient. Breakfast was the typical Hampton Inn fare which is good quality geared to a wide variety of tastes and preferences. The facility was an older building that had been retrofit. Our room was a little smaller than other Hampton's. This hotel is probably better suited to a couple than to a family with younger children. But it was efficient and did the job. Décor was funky and different which can work either way depending on perception. Overall, the space worked for us.
Location, rooms, breakfast
The room was comfortable and large enough to have a small sitting area. I liked the extra high ceilings because the room felt much larger than the floor space. The beds were comfortable and the furniture in good condition. There was a complementary coffee and tea bar in the lobby with fresh fruit and sometimes cookies. This was a nice stop over before heading back to the room. The breakfast closes on the dot at 10am. This isn't convenient because younger people (I'm 28 years old) like to sleep in a little later. I prefer to get going around 10 or 11am. This is a simple fix, extend the breakfast hours by an hour. I'd like to see more plants indoors at this hotel because the city starts to wear on me after a while and getting a fix of nature is relieving.
Location, cleanliness, staff. Its a minor thing, but choices of pillows are too thick for side and stomach sleepers. Parking expense.
The room was very clean and the bed was awesome. I liked the color choices for the room.
The staff was very friendly and the room was very clean and well appointed. The location is also very close to many of the attractions that we were seeking out. within walking distance of Millennium park and Navy Pier.
All of above. Check in very easy. Felt safe needing key to elevator upper floors. Great breakfast. Staff warm welcoming very helpful. Found an empty Jack Daniels fifth bottle under bed. Not ours.
the reception and the people there are excellent. The gym facilities are outstanding and the people great. Breakfast is not continental. This could be better.
Great facility Hard to locate and access by car.
In the business area so could walk to my office in S. Wacker Drive The tap filter needs adjusting (room 4013). Not really a bad point but you may wish to rectify.
Room was exceptional. Great bed. No receipt at checkout. Odd location.
Good location, very big room with a nice view. Staff seemed to be quite good. Some of the public parts of the hotel seemed rundown and some fixtures and furniture in the room could use updating. Some of the clientele seemed dodgy, as in a bit overly friendly and nosy. There was no wireless internet, as far as I could tell.
Small number of rooms make it quite the botique stay. Great view as well. Internet is free ! Very old Internet and TV system. Both work but could use an update.
Very nice room. Quiet Wireless internet would ot connect even though signal strength was good. Hotel computer had the same probelm. Remote for tv in bedroom did not function.
Very cordial staff enjoy the continental breakfast in the lounge love the access to the fitness center Toilet - had to tamper with the toilet to allow the bowl to fill (was very late and was in my pajamas; didn't want to call the front desk) Lights - a few burned out bulbs
When I called to have the light bulbs replaced they said they would be right up. They never came. I switched light bulbs in the 4 lamps so I could get work done. The breakfast is not staffed and you have your choice of two cereals
It was a convenient city location which filled a need. It all felt a bit old & dated but otherwise ok for its purpose.
The staff was very friendly and helpful!
Helpful front desk I was woken up at 12:45 by a screaming kid and a very loud TV. The walls aren't very thick and other guests sometimes not very considerate.
Location- very convenient to Chicago tourist attractions. Everyone was friendly, even if a lot of the staff didn't have pertinent information. Maintenance is a problem. We had to switch rooms because of loud hotel generated noise (5 am). The new room did not have a working toilet paper roll holder and the sheets were too small for the beds and came undone in the night. Our keys were deactivated several times. It was only inconvenient to have them reactivated.
We like the proximity of the hotel in Chicago to be able to gain access to attractions - open-top bus tour stop nearby and a good quality fast-food outlet in the hotel. Single glazed windows did not block out traffic and train noises.
how close it was to everything we wanted to do, we could walk to Millennium Park, Grant Park, coffee shops, shopping & places to eat. Other attractions were only a short taxi ride away (Navy Pier & Shedd Aquarium were only $7 taxi each) it's a very old hotel with slow elevators and our swipe card did not work a few times. It was very expensive for a 2* room with no ammenities($139/night + $32/day for parking our small SUV)
very noisy during the night
The hotel still had a feel of a hotel from the 50’s, which was a charm factor.
The wireless Internet connection was very good. This hotel is old and needs an urgent refurbishment. The staff was discourteous and indiferent most of the time. The check in time is 3:00 PM and you have to pay to leave your luggage if you arrive earlier. The rates for one onight during weekend are extortive.
This place is really good, the staff was amazing and the environment was lots of fun -- without being noise at all! The Location can not be any better. An A+! Water pressure in the room showers needs lots of help!
Safe, welcoming environment. GREAT location close to a variety of attractions, amenities and public transportation.
Every member of staff, from front desk to housekeeping, were outstandingly friendly and helpful
I liked very much the fact that the room and the bathroom were very clean and the fact that was a safe place and of course the fact that I could lock my BAGGAGE....cause when you share the room with different strangers you never know what you can "loose"....:D The only thing that I didn't liked was the fact that the breakfast was to poor.
Nice set up, cafe on ground floor. Community kitchen with fridgerators. You can cook whatever you like and bring back leftovers.. Have to pay 10c a minute for computers onsight.
I saved a ton of money. My room was noisy because of roommates and the train tracks right outside the window.
friendly staff difficult to stay on top of cleaning (kitchen and bathrooms) when so busy
well organized, clean rooms.
They give me lots of informations about traveling.It really helps me a lot!!!
the staff were very cooperative and freindely. economical hotel in an excellent location the smell of the room
Very convenient location. Friendly staff and guests. Linens hadn't been changed on my bed even though I arrived after 4 pm. Room was quite noisy throughout the night with people coming and going. Some one left early about 5 am and left their light on. Part of the hassles of being in a hostel with no curfew.
It was very clean, great downtown location, employees were very nice and provided lots of info on the area like where to eat and what to do. The place was fairly quiet, provided breakfast, and had sitting areas with nice leather arm chairs.