Would you like to save as your currency permanently or for this visit only?
Great last minute room rate. Odors in lobby and hallway. Exhaust problems from kitchen.
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
staff super professional and freindly location is great rooms are great price to valet parking "free" WIFI in rooms, weak
Staff was very friendly and helpful. Wonderful room! At least 2 ice machines were not operational.
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
I stayed here for business and also leisure. I chose this hotel based off of location and it was perfectly placed near all of the great tourism spots in the city. I walked everywhere all weekend, which is a great way to burn off all the delicious food Chicago has to offer. The view from the room of the city and the Chicago river is spectacular. The hotel staff was extremely nice, accommodating and the rooms were very clean. The parking fee to keep your car there during your stay is astronomical. We received a note card saying we get a "free gift" for staying there in our room the first morning we were there. When we turned it in, it was a free vacation only if you were over 28 and married and your spouse was staying with you, which I didn't qualify for as my spouse was at home. Because of that, I received one drink with an appetizer purchase (so not a free gift if you have to buy something ) at the hotel resturant. I think gimmicks like this are insulting and a waste of the guests time.
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
Right by elevator
the breakfast was nice and the room was comfortable. Had no view from my room.
The central location was perfect for a city holiday. The concierge staff were extreamly helpful and efficient.
The location of the hotel was great. Nice clean. Wonderfully comfortable beds. I wish we would have known about the coffee maker tucked behind the glass frosted door under the TV.
Location!!! Super friendly staff. great breakfast that you can take back to your room in your pj's!!!! All good
the staff, the location, free breakfast the rooms are a little too small
staff no common areas to relax in
Great Location stones throw from all the cool places. Shops, Sights, Eats . Etc etc..Complimentary Drinks every night 5-7pm plus munchies Great, Groovy helpful Staff. Lack of a Bar to drop in on. During the evening hours. Food from Harry Carays for room service was awful. The hotel was kind enough to comp us.
Rooms are very comfrontable and the front desk staff is amazing best customer service in the city. The location is great it's away from the busy tourists areas. The door staff could use some improvemment. When I arrived no one helped me with bags from the car. Several times I caught taxi on my own. The lobby is fun and trendy hoever the music should reflect the area hard work and 80's sounds were not very soothing. I expected boutique style or a mix of lounge beats.
Location is unbelieveable good walking distance to everything virtually. Bought a week long El ticket however only used it maybe 6 times in total. Staff were really nice and helpful. All in all very good hotel. Onmy down point was that there isn't a hotel bar but plenty of bars in the area so this isn't even a big problem
Luxury & personal service Would have loved to have a separate luggage tray so suitcase didn't have to stay in wardrobe.
Great comfy beds wonderful bathrooms very professional staff. No complementary breakfast. We did eat breakfast there and it was excellent. No everything was great. Wish we could stay again on 4/29 and 4/30 but the price has gone up since this stay.
The room was gorgeous. I loved the dressing area and bathroom. The spa was very nice. The front desk service was disappointing.
Luxury Rooms, great service, good location in Chicago.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Staff was super friendly, service phenomenal! Can't think of anything.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Best service we have ever had
Clean! Beautiful! Wish the bathtubs were a tad bigger!
The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
Very modern hotel. No pool
Everything was great!
The room was perfectly sized and extremely comfortable. Not a single thing.
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
Close to the El; convenient
The staff was rude and disrespectful. The staff.
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.
the hotel is very neat. it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.
Allowed to check in early. Tv screens are too small
the location is very good. The room clean service.
This hotel is good, but the better is your localization. It's closer River and Michigan Ave. It's do not have breakfast.
Very close to the city centre with excellent views of the river and a very comfortable room Soaps, shampoos, milks and tea were not replenished
I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.
Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.
Our room was awesome. Very very comfortable!
close to Michigan Avenue bad noise in duct everytime air came on. kept me awake most of the night. advertised as 2 room suite, but NOT 2 separate rooms - very misleading.
Clean nice facilities. Small.
The staff was great. TIm at the front desk was very helpful and patient. Very helpful with directions and suggestions for dining. The location couldn't have been better - right on the river front. Could walk the lake shore down to the aquarium and Field Museum. Walking distance to Magnificent Mile shopping . CTA stop is very close. Room was small, but clean Walls not that soundproof. Would have liked a complimentary breakfast, but there is a place right next door and an Einstein's Bagel a few blocks away.
Couldn't ask for a better location. Comfortable rooms and good security and staff.
The location allowed us to walk everywhere. We came to attend the Blues festival in Grant Park and the art museum. The staff was very professional and helpful. Silly as it sounds,the fingerprints on the glass entrance doors drove me crazy. I also did not like the glass drinking glasses in the room. As nice as they were, I did not know how they had been cleaned and would have opted for a plastic covered disposable glass.
I loved the location. We were able to walk everywhere. I would've liked complimentary breakfast.
This hotel is all about location. If you are planning to stay in the downtown Chicago area choose a hotel that is next to river front and Club Quarters is one such hotel. Nothing really. Hotel lacks in complimentary services and some amenities like a refrigerator and a microwave oven in the Standard room type. Probably this is by design.
parking was cheaper. the restaurant in the lobby sucked.
Staff was extremely friendly including maids, front desk, and bellhops. I stayed on a high floor which had only 2 other rooms. No problem with elevators. My room had a great view over the Chicago River and was larger than I expected. Taxis were immediately available, but also a great location to walk to many things. I would definitely stay in this hotel again.
Location is second to none Absolutely no amenities or service. No breakfast. No luggage carts. No frills hotel. Don't expect anything but a place to sleep. We aren't unhappy at all. Just not impressed for the money we spent
I loved the location, it's very close to all of the main dining & shopping in which I came to the city for. The staff was excellent and very kind to me, that goes a long way!! The price for the sized room that I was given was not up to my expectations.
Good location, just across the Chicago River from Trump Tower. Very convenient to the heart of the city. The staff, including the house maintenance personnel, was very nice and responsive to our request. Bedbugs, my wife was bitten 4 times. Not pretty. No air conditioning due to a dual pipe system which has already been converted from chillers to boiler even though the afternoon temps. were in the eighties. We had to ask for a portable fan. Old building with small, slow elevators. Rooms need to be updated. Toilet leaked and left puddle on the floor. When we picked our bags up from checked bag storage, my fold -over suitcase had been unzipped and remained opened. Would not stay here again.
This is a great historic building, classic Chicago, in a great location. The staff was very friendly and helpful. The "living room" on the second floor offers a convenient space for meeting or relaxing.
Loved the atmosphere, very pretty, very nice hotel. Had a wonderful stay and would definitely recommend it.
Everyone was just so helpful - whether it was advice on the train system, to off the beaten path restaurants or activities, all of the staff went out of their way to help us enjoy our trip to Chicago. The room was very quiet - we seldom heard any noise outside of our door. There was a bit of construction outside the hotel, but even that added to the peace we felt at the facility.
Was a bit of a mess but it will end. Not all rooms have a desk for computers
Rooms are comfortable and well maintained Convenient location across from the Goddess and the Baker and of course a short distance from the Bean (Millenium park) Very friendly helpful staff
Didn't stay here long but got upgraded to a beautiful suite. Great facilities, decor, etc. Staff were very friendly and welcoming. Definitely a great choice!
The location was nice. Boring hotel, average style rooms and amenities for the price range hotel
Talk to Bennie when you get there. He'll get you set up downtown.
We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed. The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.
Location, location, location Two blocks from Chicago 'bean' - cloud gate and parks. Front of hotel with construction for 'E' was not pretty -- but we never heard any noise in our room.
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
Central location Nice view Quiet room
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
Central location, nicely decorated, friendly and helpful staff
The view and the equipment of the hotel No breakfast provided
The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
Nice , good location.
Beautiful clean hotel! Very welcoming and gracious staff. Very comfortable beds.
Beautufully located in downtown Chicago, we enjoyed close proxumity to restaurants and attractions. The room had most everything one would expect, except a mini-fridge. We did not get to dine in the hotel but the bar and restaurant both looked great. Our 8th floor room had a brief view of the river but was obstructed by the parking garage. Parking is $71. We chose to park 4 blocks away ($20 overnight).
Location Rate Small room and bathroom Hotel could have been cleaner. Room temperature hard to regulate Very dated
Location in the heart of Chicago downtown. Lack of concern for the interests of customers. I was a Marriot Gold Elite member and after this recent stay I felt like I should quit the reward program for good.
The hotel was very clean, staff went out of their way to accommodate my needs, very centrally located and convenient. Got a great deal on the price too! Outside of their control, the pipes froze around 10pm and there was no heat. I requested an extra blanket but it never arrived at least not by the time I fell asleep.
Cool, hip decor, great location to restaurants and 10Pin Bowling alley, just steps away from House of Blues, walking distance to shopping district and theater district, Marina Parking garage has great rates just next door. Finishes could use a makeover, I have stayed there for years and it could use an update. Would rather see a walk in shower instead of cheaper looking old tubs (however OUTSTANDING water pressure). Breakfast is a little pricey too.
Location is perfect you can literally walk to 5 STAR restaurants and catching a cab or uber no problem. The staff was great, my room was a little small with no view and when I asked to switch rooms they gave me a much bigger room with water/bridge view of the city on the 11th floor. The staff are very friendly and they made me feel at home. I'm from California and its always nice to feel welcome and greeted with a smile. The bathroom shower head is amazing you will want to stay as long as you can in the shower. The set up of the room is beautiful and modern. The view and large space in room is amazing, but the walls are thin and I can hear the elevator going up and down day and night and people talking in the hallways. I'm really big with bathrooms and I didn't like how the bathroom floor felt on my feet.
No available movies to watch in room.
The rooms are nice size, it's in a great location, the fitness center is nice and the bar is popular. The rooms have an eclectic look. The beds are comfortable and the hotel is quiet. The staff was attentive and curtious. The price was very good for the location. We ordered food at the bar and they checked on it twice but it never came. Everything else was great
Overall hotel is good...good location, nice athmosphere, etc Bugs in the bed! ... Woman hair in the bed! ... Air conditioner not working properly....
Great customer service! The staff was very helpful and informative. The Manager spent about 20 minutes with us outlining key points on a map he provided of places to go and things to see as well as the walking distance from the hotel. The whole staff was very friendly. The ambiance of the hotel decor & design was outstanding, not to mention the perfect view from our room. The location is superb & right in the center of Chicago's nightlife. The only thing that I didn't like about the place is that they shut down the pool area earlier than most hotels. But overall would rate this hotel a perfect 10. Great experience and would definitely recommend!
Great location and a very good hotel overall No tea or coffee facilities in the room.
Great, attentive staff. Terrific location by the river. Comfortable bed. Lobby Door staff was extremely friendly, helpful and welcoming. Expensive for what you get. Room a/c is on energy saving computer load management, so it can take ten minutes to respond. River view 7th floor deluxe king Room had one uncomfortable arm chair, and a tiny sliver of a window that allowed one to see the bridge over the river, but, no water or boats. Exercise room was a joke, just A universal and dumbells. Free morning coffee a plus, but offset with tiny cups and mediocre coffee blend. Free evening wine was nice, but unlike far less expensive embassy suites, no snacks offered.
Great location. Morning coffee and afternoon wine. The room was too dark. There is inadequate lighting. Pillows were feather but far too soft.
This is a very nice and comfortable hotel. Rooms are nicely decorated and the bed was excellent. Also free WiFi. I will definitely book this hotel again on one of my business trips to Chicago.
Location was central to everything and the staff was very helpful. Toilet paper was really poor quality. Minor problem with the bill that was quickly settled.
Everything..great fluffy pancakes at breakfast I love this hotel.For some reason when I checked in they thought I had requested an adjoining room (I did not)and did not have me scheduled for a room with 2 beds that I had reserved. However they did some juggling and gave me the type of room I had requested.
Very comfortable, nice different decoration, excellent service, personnel, complimentary wine between 5-6pm. Few blocks from Billy Eliot's musical (must see!). Great restaurant close by, Catch 35! Nice walk to Mgnif. Mile. Allow 1 hour to airport due to traffic. nothing
We enjoyed the wine reception and the taste breakfast in the adjecent restaurant. The hotel is located right in the heart of Chicago and pleasantlly quiet. The hotel does not provide slipers.
Excellent location, clean comfortable room, polite helpful staff, free wine & snack every evening.... Nothing
Stylish, friendly staff, good location. Lovely L'Occetaine toiletries, but putting bath products (those bath "bombs") for sale in the bathroom is tacky. Either offer them as an amenity or don't put them out at all. Same with the "animal" socks. Hotel rooms aren't department stores. Coffee in the lobby was excellent. It would be nice if you could add a small selection of rolls or muffins to complement the coffee. And it would be great if the coffee service was offered until noon or even later. Asked for and received a quiet room. However, the trade off was a room overlooking a service roof/steakhouse sign, with no view of the beautiful city of Chicago. I would imagine a quiet room can be had without sacrificing a city view. Don't double glazed windows block out noise? The room was dark because of the lack of natural light and somewhat depressing. Prior to my visit I joined the Kimpton club, but the front desk had no record of my membership. Membership is supposed to offer a number of benefits, including preferred newspaper delivered to the room, but I only received the requested ny Times one day out of the three I stayed at the hotel. Pad and pen (I took them with me when I went out) were not replaced during my stay
Very friendly and helpful staff. Large and comfy rooms. Beautifully designed entry way. Wine hour at 5pm was great. Close to shopping, restaurants and museums. Ended up with a room that had absolutely no view. Room cleaning could have been better, but nothing gross. Those two things made the $190 plus tax per night room a little too expensive.
The wit hotel is definitely a great spot. My husband and I went on a very cold winter day. It was nice they have the club/bar on 27th this way we didn't have to leave the hotel. We would stay ther again.
One of the best hotels in Chicago. Ideal location to everything in the city, wonderful staff and service, Roof Top Bar is excellent. Overall best hotel experience I've had in Chicago.
The room was clean and interesting and the hotel well situated in the heart of things. Concierges were particularly accomodating. The rooftop lounge- to which guests get priority access seemed 'the' place to be at night The business centre ( internet access and printers) was painfully frigid and the computers not user friendly.
beautiful room, great amenities, very clean and modern some confusion at the front desk when checking in but it seemed to only be us
Great downtown location. Doors locks dont work. Bathroom fixtures broken.
The fridge didn't work so the brought up a dented scratched fridge and set it in the middle of the room. The room was not clean. No hospitality. Way over priced!!!!
Rooms were big and spacious, on state street and walking distance to Michigan Avenue and very popular for their restaurants. Housekeeping were take time to clean the rooms, I would go out from morning and come back and the room was still not cleaned.
great location, service, & facility
Great location to everything in the city! You can walk to the Riverwalk which has so many things to do! very clean hotel and staff is so so accommodating and welcoming! The bed was very uncomfortable! Had a huge dip in the middle of the mattress! Other than that no complaints
Quite pleasant and well situated.
Extremely convenient for getting to the Chicago Theatre.
ALL staff that we incountered from valet to bellman house keeping and front desk were all very friendly and helpful. Having worked in the hotel industry it was easy to spot a top notch beautiful hotel with an amazing staff. Toilet was loose or unattached to the bathroom floor but still functioned properly.
Great staff, good location. Restaurant is wonderful. Small room, older hotel/rooms, bed not so comfortable, no in room eats other than water/coffee. Definitely over priced.
Location, bedding, room decor. Wasn't notified of renovations by kayak nor Marriott, when I told the front desk this, I was told I should do my own research to make sure hotel isn't being renovated. Then the workers started a half hour earlier than I was told on Sunday morning, and when I called the front desk, nothing was done about it. They were constantly drilling directly above our room. I was given the wrong room and wasn't offered a switch when the correct room became available, and I left an item there after checking out and called two hours later and the item had gone missing from the room. When I called the customer care line, the hotel called back to apologize and did not offer anything to rectify the situation. Terrible stay, will not be booking there ever again.
Elevators require key each time to go up stairs
We stayed here with our two older children (age 16 & 20) over July 4 weekend; an incredibly busy weekend for the city but this was an oasis of luxury. Recently renovated, hotel features a beautiful artistic lobby, excellent coffee/sandwich bar in lobby, lounging areas with couches, restaurant, bar. Rooms are deluxe, very comfortable beds, modern bathrooms, with gorgeous views of the city and nearby Chicago river.
Great location, nice room, beautiful bathroom, comfortable beds, steps from the orange line, State St. and Michigan Ave., Theatres, and museums. We were able to walk everywhere we wanted to go. Great rice view. Libby music was a bit loud, but the younger crow probably would think that was great!
The room was very clean and spacious. The bed was comfortable. Staff was friendly and professional. Easy check in and check out. I would stay here again!
The hotel was clean and very nice. All staff I encountered were very nice. The best part in my book was the location. It was right on the river (although because of a brick wall that creates a little courtyard outside the lobby/restaurant you can't see the river from the main floor entrance way, but you could see it from above and below this location). It was comfortable. It smelled nice (they push their "signature scent" out in the lobby which is fresh and pleasant). There are MANY restaurants within walking distance, including one of my favorites, Frontera (upscale Mexican). There's also a restaurant right outside the lower level doors (take the two escalators down) that's right on the river. You're within walking distance of Michigan Avenue (if you like to walk) or you could always take a cab to that area if walking too much isn't appealing. The location really can't be beat. Really the only thing I didn't like was how very DARK it was in the lobby of this hotel. They need to add some attractive lighting (chandeliers, lamps) so it feels more cheerful. I understand that this used to be a Niko Hotel and was done in the Japanese style (which is still evident). If they're not going to add lighting, then adding some fountains for pleasant ambient noise would be good. I would also suggest that they add more "windows" in their brick wall in the courtyard outside the lobby/restaurant. I know there's a sidewalk out there that they likely wanted to "protect" the hotel from, but their present set-up misses the view of the river and downtown.
comfortable nice room good staff except front desk They did not have my Kayak reservation. They did honor the reservation however; it was done with attitude " how di d you get this rate for this weekend?"
The chase lounge chair next to the window. I enjoyed the view of the city and the river. I liked watching the tour boats coming and going. The bed was comfortable, the shower was nice and the room was quiet. I felt that the staff were courteous and helpful. Nothing that I can think of.
If you're staying here....river view is an absolute must! Would definitely stay again.
Hotel location was excellent close to shopping at Magnificent Mile and with several good restaurants within 5 minutes walk. Concierge was not on top form but everyone can have an off time so not a problem and all other staff extremely helpful
i had no booking when i arrived, yours or their system had stuffed up. I have paid the hotel directly, please ensure you do not charge me
location is great My wake up call never came. I was late for an appointment
Location was good Rooms were small, holes in the walls and dinged mirrors. Humid rooms and beds were not the softest.
Location and decor The bar
The geographic location was the best !! A little no frills.
I usually love the Hard Rock with its funky style and fun atmosphere, but this time the room was small and awkward poor lighting and not well appointed. I am used to the minimalist approach but this wasn't even a fun or modern feel - seemed just more drab. The staff was great just the rooms seem so much more run down and drab than the other hotel we used during our Chicago trip.
It was very pleasant get there early and having a room to do an early check in. The staff was excellent. Overall it was a good hotel. The location of it was very impressive, close to every place, Willis Tower, Millennium Park, and Navy Pier. I think it's a little pricey, but given the location I think it's worth it.
We were on the 23rd floor right next to the stairwell, and I have no idea where the noise came from, but all day and all night there was a loud knocking/banging noise, followed by a revving noise that would come from a machine, that continued nonstop. We were not near the elevators, so we ruled that out. It was impossible to sleep, even with the tv on and my white noise sleep app. Ridiculous. I don't know if the rooms booked on kayak are the crappy, noisy rooms because of the good price, but I will not be staying at the Hard Rock again.
Staff was helpful. facilities were clean Floor wasnt finished week. Tiles in bathroom were not fully set.
Location is great Slow elevators asked for a room on the upper level with a View, received a room on the fourth floor facing an AC unit. Not cool HRH
Very convenient location right on Michigan Ave. You won't run out of places to eat or stores to shop. I'm a music enthusiast and the memorabilia on the walls is a nice touch. Also a guitarist and the ability to have your own guitar brought to your room to play was pretty sweet. A Jamaican style bar club along with a nice steak/bar restaurant are in it (Although a little pricey) Been to many hotels due to my line of work. Although the ambience is nice Its not much more then anything you'd find at a Holiday Inn or Hampton. Seems a bit on the older side. Don't know about the more expensive rooms. But ours did not come with a fridge or microwave ( you can purchase them)
It has a great location for downtown shopping and dinning Despite the fact I paid extra for the larger more luxurious room it was very small and came with no perks such as included parking. Parking was twice as much as the near by overnight lots in the area. The towels, sheets ect were very stiff and ruff with no robes in room. The staff seemed clueless on several amenities the hotel offered including an app for the tv that allowed you to order movies and control settings the same as a remote and thank goodness because the actual remote in the room did not work. Also there were added charges to the bill that had to be disputed at checkout all were resolved but it added frustration onto an already Less than pleasant experience. We will not be staying there again.
Location was central to all the attractions. Cleanliness of the shower.
Exceptional customer service training, great rooms, super location
My son and I had a great stay at London House! It is located perfectly and is within walking distance or a short Uber ride of Navy Pier, Millenium Park, OTC. The hotel was clean, comfortable, and staff was friendly! We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.
The city is amazing and being able to come back to a great place to rest makes a big difference between a good trip and an awesome trip. The staff was incredibly polite, and the customer service at this place is above and beyond.
Staff were horrendously unhelpful on more than one occasion
The rooftop bar is amazing...during the winter, however, the lounge is enclosed and not much to talk about. Our room had a gorgeous view of the river, the bed was comfortable, linens were great, and the big tv was like being in bed at a movie theatre. The workout facility was very cool, like a trip to the future. Great stay, we would do it again for sure.
Location, design, service. Soundproofing could be better, for something so new, too many items weren't working.
Everything was perfect. Amazing views of the river. Only open a month.