citizenM Chicago Downtown

4 stars
80 East Wacker Place, Chicago, IL 60601, United States
Chicago, IL
8.9
Very good
based on 1285 reviews
1,285 reviews
Thu 25/12
-
Fri 26/12
1 room, 2 guests
Deals from
RM 447
/Cheapest rate per night
Room type
Provider
Nightly total
King room
RM 447
Standard Room
RM 523
Double room
RM 671
29 more citizenM Chicago Downtown deals
29 more citizenM Chicago Downtown deals
Photos of citizenM Chicago Downtown
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

citizenM Chicago Downtown is your launch pad to the Windy City. Step out to snap a selfie at Cloud Gate (locals call it the Bean), stroll along the Chicago Riverwalk just one block away, or dive into culture at Millennium Park and the Art Institute. Inside, you’ll find XL king-size beds, blackout blinds, mood lighting, and tablet-controlled everything – yes, even the curtains. Fast, free Wi-Fi and Chromecast come as standard, as do the cocktails worth dreaming about at our bar. canteenM is ready with food and drinks 24/7, and there’s a stylish living room for work or wind-down. Fancy a brainstorm? societyM meeting rooms are ready. You’re just minutes from Union Station, the Michigan Avenue bus stop and all that downtown Chicago has to show off. Sleep, stream, sip and repeat – all in the heart of it.
8.9
Very good rating
Based on 1,285 verified guest reviews

Latest deals for citizenM Chicago Downtown

Thu 25/12
Fri 26/12
Standard Room
1 king bed
RM 523
nightly with fees
bed type unknown
RM 953
nightly with fees
bed type unknown
RM 993
nightly with fees
King room
bed type unknown
RM 447
nightly with fees
1 king bed
RM 483
nightly with fees
1 king bed
RM 485
nightly with fees
Double room
bed type unknown
RM 671
nightly with fees
bed type unknown
RM 1,354
nightly with fees
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at citizenM Chicago Downtown

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Free Wi-Fi
  • Business centre
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Disabled access
  • Roll-in shower
  • Lift
  • Shower chair
  • Accessible by lift
  • Hypoallergenic pillow
  • Allergy-free room
  • No smoking
  • Lowered sink
  • Non-feather pillow
  • Toilet with grab rails
  • Pets not allowed
  • Upper floors accessible by lift

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Linens
  • Towels
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Air-conditioned
  • Dustbins

Media and entertainment

  • Radio
  • Flat-screen TV
  • Shared lounge/TV area
  • Cable or satellite TV
  • Tablet
  • TV
  • Smartphone dock

Bathroom

  • Raised toilet
  • Shower
  • Hairdryer
  • Toilet
  • Toilet paper
  • Private bathroom

Services and conveniences

  • Business centre
  • Safety deposit box
  • Meeting/Banquet facilities
  • Key card access
  • Express check-out
  • 24-hour front desk

Health and safety

  • First-aid kit
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • Safe

Bedroom

  • Socket near the bed
  • Cleaning products
  • Wardrobe or closet

Dining

  • Restaurant
  • Bar/Lounge
  • Refrigerator

General

  • Telephone
  • Storage available

Laundry

  • Iron and ironing board

Workspace

  • Desk

Fitness

  • Fitness centre

Reviews of citizenM Chicago Downtown

8.9
Very good
1285 verified ratings
Wonderful
851
Very good
219
Good
100
Okay
34
Fair
31
Mediocre
20
Poor
30

Summary of reviews

Guests say
Guests loved the hotel's excellent location, with many mentioning its proximity to tourist attractions and convenience. The atmosphere was often described as friendly, with helpful staff contributing to a positive experience. However, there were significant concerns regarding cleanliness and service, with multiple reviews noting that rooms were not cleaned properly and staff were sometimes unhelpful.
AI-generated from customer reviews
Location10 out of 10
Service3 out of 10
Cleanliness2.5 out of 10
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Score by provider

All reviews

8.0
Very good
David, May 2025
Other than the difficulty with bed entry and egress issues for a couple, this hotel was sufficient for our needs.
10
Wonderful
Carroll, Mar 2025
It was fabulous. Great experience. When I’m in Chicago this is where I’ll stay

Location

80 East Wacker Place, Chicago, IL 60601

What's nearby

  • Michigan Avenue Bridge208 m
  • Chicago Theater258 m
  • Millennium Park0.5 km
  • Art Institute of Chicago0.8 km
  • Magnificent Mile0.9 km
  • Michigan Avenue0.9 km
  • Chicago Board of Trade Building1.2 km
  • Museum of Contemporary Art1.2 km
  • River North1.3 km
  • Willis Tower1.3 km
  • Grant Park1.3 km
  • Navy Pier1.8 km

Policies

Check-in/Check-out

Check in anytime after 14:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at citizenM Chicago Downtown

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at citizenM Chicago Downtown

  • Where is citizenM Chicago Downtown located?

    citizenM Chicago Downtown is located at 80 East Wacker Place in Loop, 1.3 km from the centre of Chicago. Michigan Avenue Bridge is the closest landmark to citizenM Chicago Downtown.

  • When is check-in time and check-out time at citizenM Chicago Downtown?

    Check-in time is 14:00 and check-out time is 11:00 at citizenM Chicago Downtown.

  • Does citizenM Chicago Downtown offer free Wi-Fi?

    Yes, citizenM Chicago Downtown offers free Wi-Fi.

  • How far is citizenM Chicago Downtown from the airport?

    citizenM Chicago Downtown is 14.9 km from Chicago Midway.

  • How does KAYAK find such great citizenM Chicago Downtown hotel deals?

    KAYAK scours the web for all room deals available at citizenM Chicago Downtown in Chicago and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at citizenM Chicago Downtown and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for citizenM Chicago Downtown.

Nearby hotels and places to stay

Closest

See more nearby stays
3-star hotel
16% cheaperHampton Inn Chicago Downtown/N Loop/Michigan Ave7.8 Good (1,964 reviews)0.03 kmFitness centre, Bar/Lounge, Free Wi-FiRM 397+
3-star hotel
Hilton Garden Inn Chicago Downtown Riverwalk8.4 Excellent (1,405 reviews)0.04 kmFitness centre, Restaurant, Room serviceRM 471+
4-star hotel
Pendry Chicago8.8 Excellent (1,355 reviews)0.05 kmFitness centre, Restaurant, Bar/LoungeRM 550+
Enjoy a Hassle-Free Stay in Chicago! Pets Allowed, Close to Chicago Riverwalk
0.07 kmFitness centre, Coffee machineRM 1,714+

Cheapest

See cheapest stays in Chicago
4-star hotel
31% cheaperClub Quarters Hotel Wacker at Michigan, Chicago8.2 Excellent (3,580 reviews)0.1 kmFitness centre, Bar/Lounge, Room serviceRM 327+
4-star hotel
30% cheaperRiver Hotel8.3 Excellent (5,320 reviews)0.11 kmFitness centre, Restaurant, Bar/LoungeRM 329+
4-star hotel
30% cheaperSilversmith Hotel Chicago Downtown8.7 Excellent (1,570 reviews)0.59 kmFitness centre, Restaurant, Bar/LoungeRM 332+
4-star hotel
23% cheaperCambria Hotel Chicago Loop - Theatre District8.3 Excellent (3,008 reviews)0.43 kmFitness centre, Restaurant, Bar/LoungeRM 363+

Most recommended

See most recommended stays in Chicago
5-star hotel
The Langham Chicago9.4 Excellent (936 reviews)0.26 kmIndoor pool, Fitness centre, RestaurantRM 1,716+
5-star hotel
Trump International Hotel & Tower Chicago9.2 Excellent (2,154 reviews)0.24 kmIndoor pool, Fitness centre, RestaurantRM 1,129+
4-star hotel
L7 Chicago by LOTTE9.1 Excellent (1,562 reviews)0.09 kmFitness centre, Restaurant, Bar/LoungeRM 572+
4-star hotel
Staypineapple, An Iconic Hotel, The Loop9 Excellent (1,908 reviews)0.5 kmFitness centre, Restaurant, Bar/LoungeRM 498+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8.7
1.3 km
Chicago Midway
14.9 km

Everything you need to know for your stay in Chicago