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the flight staff and comfort was excellent.

You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing.

Affordable Quick Boarding

Crew Rude/Not Responsive Smoking Smell REALLY BAD Super cramped seats.... really really cramped

Staff were very friendly and courteous. Enough leg space

We were not allowed to use phones even in airplane mode. I thought that was stupid.

Nothing

I like frankly low cost

I dont like old flight and food.

The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation.

I like frankly low cost

I dont like old flight and food.

I wanted to upgrade my ticket and they didn't take Discover, the staff was not very accommodating.

Enterment

Crew nice alway take care customer

I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!

I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!

Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!

Service

Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit.

The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful.

The entertainment was quite dated and didn't have new movies etc

The bags where damaged from the staff

The food and entertainment are good.

Although we were checking in ahead of most, we were getting the back seats which I am not comfortable with.

Good plane and friendly service on board.

Waiting 30 minutes in the morning for check-in and staff doesn't speak proper English is a no go. Expected more from the Hello Kitty plane.

Great service, crew felt happy with their job

It was a really turbulent ride

Great flight attendants

The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel.

It does not fly to all the destinations I travel to.

Me, my husband and my daughter didnt get seats together in the aircraft though we checked in before 48 hours.

One of the better experiences I've had on a plane

Service and crew were excellent!

Movie selection somewhat limited

The food and the crew were great!

The way they do boarding makes you feel like you are being loaded onto a cattle car.

Not like at all

Not like food not like service

Excellent check-in and in-flight service

Flight was delayed. Flight time was changed 5 times.

the staff

The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great.

Plane was very hot

Good service and very clean plane.

After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight.

It was announced that there would be lunch shortly after takeoff and then a snack about 2 hours before landing. The lunch was ok, but then the snack (multiple small items) was offered about 4 hours before landing and then an additional snack (mini pot pie) was offered about 2 hrs before landing. This is too much action for people who are trying to get some sleep. Also, abrupt and hard landing.

Leg room was descent

Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines.

The crew was beyond friendly and courteous. Lots of leg room.

I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance.

I got home safe

Plane delayed by over 3 hours and they told me to wait at the airport for 6 hours instead of arriving at the normal international flight arrival times. My day was completely wasted. They offered a replacement plane was old with tiny broken screens, broken seats. It smelled horrible as we were boarding from the tarmac. I'll never eat airplane food again.

Need to cater to US clients and offer better food

Staff were very friendly and courteous. Enough leg space

We were not allowed to use phones even in airplane mode. I thought that was stupid.

Good space, good food, good entertainment!

Nothing

Horrific customer service

I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!

While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel

I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!

The Plane was good but not updated with new data

Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean

Helpful, professional, and friendly cabin crew, who are also easy on the eyes:) Individual movie screens.

The food is mediocre at best. But it's no worse than most economy cabins. Need better movies.

I love the price, all staff was kind and helpful and the seats are comfortable.

I didn't like the food. Most of it made my stomach upset so I didn't finish and landed very hungry. The entertainment was limited as well. For a 13+ hour flight I was disappointed with the amount of TV shows and movies I had access to. I would still recommend EVA to friends and family with a warning to bring approved food and entertainment.

Great flight attendants

The best I was ever treated in economy class. New equipment less than-year-old 777 300. nice flight attendants that seem to be concerned about your comfort.The food was actually decent and legroom for this 15 hour flight. American flag carriers watch out.learn from your nationalist Chinese masters

Our first leg of the trip started at JFK with a one year old 777 300, economy was 3-3-3 seating arrangement The second leg from Taipei to BKK was a 3-4-3 seating arrangement on a one month young 777 that was certainly not as desirable

The bags where damaged from the staff

Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit.

Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed.

No chargers or tv on planes

At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!

The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel.

It does not fly to all the destinations I travel to.

The service we received from crew was excellent

Actually we enjoyed everything about emirates

Service and crew were excellent!

Movie selection somewhat limited

Seats very uncomfortable for a transatlantic flight

Crew attendance

No place for hand luggage

I had a medical isue.want to cancel but miss comunication until last munite.They let my ticket dead.So sorry.Did not go..Not able to use in the future..To bad can you help?

Not like at all

Not like food not like service

Organized and well prepared. No attitude from the flight attendants. Everything went smooth as it should be. We left a bit late and we got on time. Pilots exelled.

The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful.

The entertainment was quite dated and didn't have new movies etc

Service

Why do the crew have to slam the overhead and catering compartments to get them to shut?

The bags where damaged from the staff

Flight was cancelled and no one communicated to me. I got up at 2 am and went To the airport at 3 am and then found out that the flight was cancelled. Had to talk to many people to put me on a different flight. Lot of confusion and chaos

The best I was ever treated in economy class. New equipment less than-year-old 777 300. nice flight attendants that seem to be concerned about your comfort.The food was actually decent and legroom for this 15 hour flight. American flag carriers watch out.learn from your nationalist Chinese masters

Our first leg of the trip started at JFK with a one year old 777 300, economy was 3-3-3 seating arrangement The second leg from Taipei to BKK was a 3-4-3 seating arrangement on a one month young 777 that was certainly not as desirable

The food and entertainment are good.

Although we were checking in ahead of most, we were getting the back seats which I am not comfortable with.

Legroom i believe is better than other economy seats. Boarding and disembarkation was fast and orderly. Staff were very helpful. Restrooms were kept clean during the long flight.

Few movie/TV selections