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Pros: No real problems

Cons: Nothing significant

Cons: Hope to keep departure on time !!!!!!

Pros: Crew's Services

Cons: Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor.

Pros: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Cons: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Pros: Tickets at good price.

Cons: I paid for the seats (thru justfly), but no seat for the second leg of our return trip were reserved for us. I also wanted to change seats (online, few days before the flight) but couldn’t. I asked China Eastern staff members at the airport and no one was willing/able to resolve my complaint.

Pros: My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight

Cons: The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked

Pros: The entertainment system was good.

Cons: We have a 4 month old and we were the first ones to check in but all bassinet seats were booked. No one was even using them for bassinets. Not sure if they paid extra for those seats to have leg room but we had to hold the baby for 15 hours. They couldn’t do anything for us.

Cons: The food was really bad, with no good choices. And the staff were not friendly - most didn't speak English, but that wasn't a big deal for us

Cons: It seems that Chinese people even when given allocated seat numbers sit anywhere so was very chaotic.

Pros: Food was okay

Cons: Media system had to be fixed

Cons: I have sent to Kayak and to priceline mentioning that the first name on the ticket has a spelling mistake and asked to help to update and this didnt happen. I have a threat to not being able to get out of philippine.

Cons: I requested fruit platter as my food, but they did not have any information for that. So they did not give me any food for this 14+6 hours long flights

Pros: nothing

Cons: the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!

Pros: Boarding was not on time and passengers were bused to a remote location for boarding airplane

Cons: Provide WIFI and new released movies

Pros: Flight is okay when it is on time.

Cons: We arrived to our destination 12 hours late both going there and coming back due to delayed flights and missed connecting flights. Dealing with airport staff was a nightmare because the lines were long and counters were understaffed.

Pros: Everything is good but there are kids make noisy during the sleeping and no one stop them.

Pros: Friendly crew. Good entertainment options.

Pros: The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch.

Cons: I got economy, the seats were uncomfortable

Pros: Not too expensive

Cons: Better/more comfortable seats

Cons: It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),

Cons: There is no entertainment, and you have to pay for even water, plus if you want to pay with card it is a $10 minimum....

Pros: Fast boarding ND excellent service

Cons: Very limited moving space

Cons: Had layovers in Malaysia and ended up being charged $145 extra dollars because of a checked baggage (which was supposed to be included in our ticket already)

Pros: Our family had 3 seats together

Cons: RUDE AND NASTY FLIGHT ATENDANTS. THEY SHOULD FIND NEW EMPLOYMENT WITHOUT CUSTOMER CONTACT! !!

Cons: one crew member did not like her job, tossed the food to you, and was not pleasant like all the others.

Pros: The crews were very kind and helpful.

Pros: We were seated together as a family even though we were not able to reserved any seat

Cons: Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal

Pros: On time

Pros: The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels

Cons: Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway.

Cons: They take my hand luggage in there are lost I don’t know what to do now

Cons: Pilots could have at least tried to talk to passengers on what was causing delays. Just silence

Cons: Communicating rules such as not going through the business class to loop around to the other aisle of the coach class is definitely acceptable however the tone in communicating this should never sound condescending and patronizing, esp over the PA. Flight staff shld refine her communication skills.

Pros: Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time

Pros: Crew attitude

Cons: Onboard WiFi with streaming IFE service or install seatback IFE systems. On-time departure.

Pros: Attendance

Cons: Let’s passenger choice the seats with time

Pros: Good in flight entertainment, low cost, service okay

Cons: Bad service in terms of understanding things.

Pros: the place of my seat on the plane.

Cons: The food, seat, space, & baby Control

Pros: Overall good.

Pros: Food was great.

Cons: Seating was very cramped. I paid $900 for my flight, and the seats were so on top of one another you could barely breath without touching another human. Just because other airlines do it ... doesn’t mean Emirates should.

Pros: Fast Boarding

Cons: Better Economy Class Seats

Cons: Boarding had two long lines for economy. Not clear what the system was. Could have been a bit more organized

Cons: I booked a window seat, got a middle seat.

Pros: Nothing

Cons: Arriving on time

Pros: The crew were amazing and attentive.

Pros: The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all.

Cons: The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success.

Pros: Just good overall. Beats any American carrier (which is not saying too much!).

Cons: Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!

Pros: Nothing

Cons: Had to process in and out of immigration then back into airport No transit area

Pros: The check in boarding pass is not that nice.

Cons: The boarding pass people need to improve, especially to elderly people.

Pros: Overheard storage is good

Cons: Seat cushions could be more comfortable

Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.

Pros: Crew is great in every way.

Cons: Seats are way too small.

Pros: My flight had plenty of leg-room and I was able to sleep for 2/3 of the 12 hou flight

Cons: The plane was on the cold side an I only packed for the tropics. None of the phone chargers in my row worked

Cons: My luggage was left behind in China. It's been 3 days and I'm sti waiting

Pros: Pilot kept us well informed.

Cons: Even though ground service was servicing the front of the plane, they were unable to service the rear of the aircraft for another hour. Don’t they know that every plane has a front AND a back. When we arrived at RDU, AA did not have someone available for nearly 20 min to get someone to us deplane

Pros: The crews treated me with respect and the seat was okay being for economic seat.

Cons: It’s my first time flying with China Southern. I have no comparison at this time.

Pros: TV was okay when it was working, however crew was not around when I needed help and it was no longer functioning the last 3 hours of the flight.

Cons: Food wasn't great. Not many options. Nothing vegetarian, of course I brought my own food, however it wasn't anything hot.

Cons: So hot on the plane and cramped.

Pros: Crew and equipment were excellent.

Cons: Two flights with close departure times used the same gate, leading to an overcrowded gate area at Pudong.

Pros: Aircraft

Pros: Business class pod was excellent. Free WiFi

Cons: I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time.

Pros: Crew was amazing. Welcoming, helpful and caroming to passengers needs.

Cons: Replace worn out seats.

Pros: You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad ..

Cons: How you guys gonna do for it ?

Pros: crew is ok though not much speaking english

Cons: no other comment

Pros: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Cons: I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges.

Pros: cheap fare

Cons: better airport connections

Cons: Salad that is not meat

Cons: I have sent to Kayak and to priceline mentioning that the first name on the ticket has a spelling mistake and asked to help to update and this didnt happen. I have a threat to not being able to get out of philippine.

Pros: Great crews, food was okay, overall pretty good. Definitely will travel again

Cons: Choice of entertainment and food could be been better.

Pros: Overall good flight

Cons: First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination

Cons: 1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore.

Cons: Couldn't reach airline by phone to change my flight. After several attempts and an hour on hold they disconnected. Website won't help. Air China isn't a reliable airline.

Cons: Luggage didn’t make it to JFK. Expecting it will in the next 24-48 hours.

Cons: Food not so good for an American Less pushing of passengers Less abruptness of flight attendants

Cons: Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare.

Pros: Seats were ok, and movie selection was ok too.

Cons: Please, offer decent food - most of the stuff we tried was not edible!

Pros: Cabin smelled nice

Cons: More languages spoken

Pros: Great crews, food was okay, overall pretty good. Definitely will travel again

Cons: Choice of entertainment and food could be been better.

Pros: TV was okay when it was working, however crew was not around when I needed help and it was no longer functioning the last 3 hours of the flight.

Cons: Food wasn't great. Not many options. Nothing vegetarian, of course I brought my own food, however it wasn't anything hot.

Pros: The crews treated me with respect and the seat was okay being for economic seat.

Cons: It’s my first time flying with China Southern. I have no comparison at this time.

Pros: Pilot kept us well informed.

Cons: Even though ground service was servicing the front of the plane, they were unable to service the rear of the aircraft for another hour. Don’t they know that every plane has a front AND a back. When we arrived at RDU, AA did not have someone available for nearly 20 min to get someone to us deplane