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July Best time to beat the crowds (2% less expensive on average)

High season

August Most popular time to fly (1% more expensive on average)

Average price of a return ticket

RM 3,482 (avg. price over the last 2 weeks)

Good deal for a return ticket

RM 693 or less

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Top 5 airlines flying to Atlanta Hartsfield-Jackson

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 10,873 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Cons: "No toilet available at gate due to enhanced security measures when flying to the USA."

Pros: "Everything"
Cons: "Nothing"

Pros: "Very pleasant and comfortable flight with QA."
Cons: "Nothing"

Pros: "Good service by crew."
Cons: "Online check in was not working which meant long line to check in at airport."

Pros: "Crew was amazing"

Pros: "Crew was awesome"
Cons: "Food quality need to improved"

Cons: "Have air fresheners in toilets. Make it smell better."

Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."

Pros: "Crew was exceptional. QSuite very comfortable."

Pros: "I got a very good seat."
Cons: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."

Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."

Pros: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Cons: "I can't think of anything to make it better."

Pros: "Yes"
Cons: "No"

Pros: "Everything ,good service ,friendly crew affordable rates"
Cons: "Nothing"

Pros: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Cons: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"

Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."

Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."

Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Cons: "nil"

Pros: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"

Pros: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"

Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."

Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"

Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"

Cons: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."

Pros: "Crew, service, price"
Cons: "Seats are small"

Pros: "comfortable seats good service"
Cons: "nothing"

Pros: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Cons: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."

Pros: "quick"
Cons: "nothing"

Cons: "Food wasn't good"

Pros: "It was exellent but long flight keep it up!"
Cons: "Everything was above avarage"

Pros: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."

Pros: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Cons: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."

Pros: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Cons: "Plane wasnt clean enough specially toilet."

Cons: "Business class luggage came late."

Pros: "- Service - Food Quality"
Cons: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"

Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"

Pros: "Helpful and friendly crew"
Cons: "Same as kochi to Doha flight"

Cons: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."

Pros: "Crew"
Cons: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."

Pros: "outstanding crew -- particularly one flight attendant."
Cons: "Length of flying time -- not airlines fault. Could be more space"

Cons: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"

Pros: "On general quite good"
Cons: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."

Pros: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
Cons: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"

Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."

Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."

Pros: "Everything"
Cons: "nothing"

Cons: "Same as above"

Cons: "both flights had 2 hours delay... also lugages cames with next flight."

Pros: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"

Pros: "Nada"
Cons: "Charged me 30 for allegedly overweight suitcase. The they proceed to lose it."

Pros: "Entertainment always the best!!! The spacious seat and quick check in system"
Cons: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"

Pros: "the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of"
Cons: "Better seats and the bathrooms were incredibly small. some of the lights did not work"

Pros: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."

Pros: "?"
Cons: "No"

Pros: "Good check-in experience."
Cons: "Entertainment Systems are old, low-resolution and difficult to view & operate compared to, say, A380 aircraft. Some did not work. Seats were cramped. One recliner was broken. Cabin crew smiled less. African legs should not have lower quality of equipment and service than other legs."

Cons: "The boarding process at Addis Ababa airport was late, slow and very disorganized. Once on the plane, it was very chaotic as passengers did not wait for people to put bags in the overhead bin without passing by, and not all overhead bins were open for loading. Please control this process better."

Pros: "Everything was good and easy"

Pros: "Double seat on economy class upper deck"

Pros: "All"
Cons: "To be cabin in business class"

Cons: "Food worse quality than before. No snacks as well"

Cons: "Flew airbus 380 all the way and it was super comfortable!"

Cons: "Evrything was fantastic"

Pros: "Relaxing Cabin crew were awesome"
Cons: "Not that I can think if"

Pros: "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
Cons: "The lunch was not very hot."

Pros: "Seats weren’t all that comfortable."
Cons: "Service and meals were good."

Pros: "Exceptional flight super comfortable"
Cons: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."

Cons: "Not taking the blankets and headphones away 30-40 minutes before the flight landed"

Pros: "no"
Cons: "food was average"

Pros: "Good like always"
Cons: "All perfect"

Pros: "On point"
Cons: "Keep doing the good work"

Pros: "Service level of cabin crew and ICE."
Cons: "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"

Pros: "-New business class products -Good food, especially dessert -Good food selection -Good service -Great selection of entertainment -Lots of storage space"
Cons: "-Seat adjustment was faulty -Crew gave wrong meal -Was unable to connect to in-flight Wi-Fi, system unintuitive and does not allow Skysurfers members to log-in"

Pros: "Fast and easy"

Pros: "Fabulous flight and trip to Australia"

Cons: "Flight is not clean,I was given non veg food instead of veg saying there is shortage of vegetarian food packs, what if I’m a pure vegetarian? Should I stay hungry? Also they took a very long time to serve the food, be it breakfast, snack or dinner.Each time I ask for something the answer has been always da same ‘’ we are sorry we don’t have that’’ Due to worst possible seat so far I have asked for an extra pillow and as expected they don’t have."

Pros: "Personalized service"
Cons: "Sound kept going of on movie"

Cons: "On our departure flight the entertainment system stopped working completely at my daughter's seat mid-flight (the whole screen went black, remote control and all). The flight attendant tried and was unable to fix it, so they moved a passenger in the row my husband and I were in and put my daughter there. None of the entertainment systems worked well, the touch screens were barely responsive - they definitely need updating. On our return flight the power in the whole row that my three pre-teen kids were in stopped working. Again the flight attendant tried unsuccessfully to fix. My husband and I switched rows with them so they could continue to watch movies. Each time we called the flight attendant she came, said she would try to reset the systems and that we should wait a few minutes. We waited and ultimately had to go find her again to be told the same thing again. After this happened three times she sent the manager over who said she could not fix it since that would mean that the whole area would have to be reset and they didn't want to disturb anyone else. The only solution they offered was to give my husband and I open seats (not together and not near our kids) around the cabin. We did not want to split up, so my husband and I spent the rest of the hours of the flight in the dark (lights didn't work either as they are connected to the system) reading with the light from our cell phones. None of the people who came to assist us really seemed to care at all about our comfort or situation."

Pros: "On time boarding . Crew was helpful"
Cons: "Food was not satisfactory"

Pros: "Friendly staff at boarding and on flight. Very attentive."
Cons: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."

Pros: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"

Pros: "Breakfast portions were too small, and choices were not great. Boarding procedures were a little chaotic due to small space, and ground staff was not very polite when ordering passengers to board."

Pros: "Lovely staff....nice food have had worse. Found the seats very comfy as an average size person.Would fly with Emirates again thanks guys x"

Pros: "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
Cons: "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."

Pros: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
Cons: "Screaming kids for whole 14 hours!"

Pros: "the food is excellent"

Pros: "The servoce was as usual very good."
Cons: "Hardly anything to criticise in relatively short journey."

Cons: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"

Cons: "Airplane to late"

Cons: "Emirates is the only company that the service is downgrading I use to have free internet being skywards memeber Now internet ia 8 usd for silver memeber Food was not available like mentioned in the carte"

Pros: "Boarding was good"
Cons: "Peanuts !! Ban them please"

Pros: "My first flight with Emirates. Excellent all round"
Cons: "Nothing"

Cons: "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"

Cons: "Food was pretty bad."

Pros: "Smooth flight, courteous staff"

Pros: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Cons: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"

Pros: "Excellent. All the staff were great and helpful."
Cons: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."

Pros: "Nothing"
Cons: "The flight was an hour late. Since the airlines only gave us a 2 hour layover knowing we would have to go through immigration and retrieve our luggage and recheck it, we missed our connection, then the airline tried to make us wait another 18 hours for a flight. We had been already traveling for two days. Airline offered no expedited support to get off the plane first or help through immigration, completely unacceptable!"

Pros: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
Cons: "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."

Pros: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Cons: "Cannot think of anything I dint like"

Pros: "Nothing"
Cons: "Poor customer service"

Pros: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Cons: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"

Pros: "Entertainment and food are always reliably good on Turkish."
Cons: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."

Pros: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Cons: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"

Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

Pros: "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"

Pros: "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Cons: "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."

Pros: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Cons: "There was nothing really to dislike here."

Pros: "Leg room was OK"
Cons: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."

Pros: "Food was good. Able to get lots of water. Wide variety of movies/TV shows. Was happy with the service overall. Would compare them to Delta for international flights."
Cons: "Announcements weren't always clear but didn't really matter."

Pros: "Good crew. Clean"
Cons: "A little late"

Pros: "Food and service in business class were exceptional."
Cons: "Lie-flat seats hard as plank boards!"

Pros: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."

Pros: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Cons: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"

Cons: "Trip delay"

Pros: "Entertainment options good"

Pros: "I liked the food."
Cons: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Pros: "Lot of empty spaces"
Cons: "Lot of rubbish on the plane"

Pros: "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Cons: "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."

Pros: "Comfortable seats, good food"
Cons: "Nothing"

Pros: "Inflight service was good."
Cons: "Seat was a little uncomfy"

Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"

Pros: "Comfortable, on time and as always good service from Turkish Airlines"

Cons: "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"

Pros: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Cons: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."

Cons: "I could not use my ticket I was trying to extension date but customer services terrible"

Pros: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Cons: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"

Pros: "All is good"

Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."

Pros: "The services was excellent."
Cons: "Delay around three quarter an hour."

Pros: "Everything was well taken care of."
Cons: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

Pros: "The seat was comfortable."
Cons: "The entertainment system was not working"

Pros: "Flight was supper comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Cons: "Very noisy plain . I could hear the air sounds only the bad thing was bothering me"

Pros: "Free meal and drinkd"
Cons: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"

Cons: "Not enough movie varieties"

Cons: "Not enough movie varities."

Pros: "The food was ok."
Cons: "I lost my suitcase or had it stolen!"

Pros: "Comfort"
Cons: "Ordered veggie meal didn't turn up!"

Pros: "Extras provided - eye mark, socks etc"
Cons: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"

Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"

Pros: "The food is great and so is the entertainment system."
Cons: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."

Pros: "The counter in Kuwait was very kindly with my because I have disabled boy"
Cons: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"

Pros: "Comfort"
Cons: "They lost one of our bags."

Pros: "I was upgraded to buisnes class :)"
Cons: "Every thing was ok"

Pros: "I liked the food , I also liked the tv we had in our chairs for us to watch movies"
Cons: "A lot of announcements, when they could've just done all of them at once"

Pros: "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
Cons: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."

Pros: "Flight was very punctual (actually early enough to cause problems with being collected on arrival), despite being full, there was ample space. The food was very edible, brings service was sufficient and the crew were friendly and helpful."
Cons: "The gate was a good 15-20 minutes walk from the main duty free area of the terminal with not much signage indicating this. The touch function on my inflight entertainment screen lagged a bit and there was no USB charging offered"

Pros: "I made it home a few minutes early. The flight attendants. The inflight bathroom was clean. The dinner rolls were warm."
Cons: "The airport felt like 95 degrees. There was no elevator to carry luggage and my cat downstairs. Everything had to be hand carried, two large bags, a carry-on and my handbag and my cat. I was kept waiting many times without explanation. The carpet in the plane was soaking wet...when you step on it you could feel liquid splash up on your feet. the airplane was quite warm. The seat would not stay upright. The children behind me kicked my seat the entire 11.5 hour flight. The monitor to watch TV also would not stay upright. The solitaire game would never load. The airport crew had conflicting instructions. My checked bags were damaged and bungee cords were missing. I was not alerted before boarding that my computer, tablet and camera would be confiscated until my ATL destination and therefore they were not properly padded for flight. A long time to disembark the plane...The attendant had to call and ask where the connector was to let us leave."

Pros: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Cons: "I could not change the stars above."

Pros: "The quality of service on Turkish Airlines is really good. I appreciated the friendly and pleasant attitude of all the flight attendants that I came in contact with during the flight."
Cons: "It was such a long trip, a little more than 12 hours and my legs get really stiff after sitting for long periods of time. That is not the fault of the airline, just something I have to deal with after having both knee joints replaced."

Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."

Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"

Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Pros: "Professional crew. Good simple check in."
Cons: "Nothing."

Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"

Pros: "Usual faultless KLM experience"
Cons: "Nothing."

Pros: "Everything works and quick to get to destination."

Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."

Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"

Pros: "very nice crew"
Cons: "my bagfage was lost"

Pros: "Fantastic gate agents!"
Cons: "The food was terrible."

Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Pros: "Very professional"
Cons: "Lost luggage"

Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"

Pros: "The seat was a little uncomfortable but the crew were amazing."

Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."

Pros: "Nice attention and good food. Plane and seats are confortable"

Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Cons: "Long haul flight made pleasant by KLM"

Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Pros: "yes"
Cons: "not really"

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pros: "Friendly staff"
Cons: "Security check at gate; No priority"

Cons: "Need more leg room!!! Larger meals needed."

Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."

Pros: "All good"

Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Pros: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Cons: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Pros: "Everything is alright"

Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"

Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Cons: "Nothing special"

Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."

Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."

Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Cons: "Didn’t happen."

Cons: "Flight was cancelled."

Cons: "Boarding was confusing and disorganized"

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."

Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"

Pros: "Fabulous trip with friendly, helpful staff"
Cons: "Nothing"

Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"

Pros: "The crew were great but the entrainment socket on my seat was broken so I couldn’t watch anything"
Cons: "Making sure everything works properly"

Pros: "Quick flight. Friendly cabin crew."
Cons: "Nothing."

Pros: "Crew had filled overhead lockers with their bags leaving no room for ours"

Cons: "Didn't make it to this flight due to problems described in aforementioned flight (madrid to London). Was stranded in London overnight."

Pros: "We flew 1st class. The crew going over was AMAZING!!!!"
Cons: "LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby"

Cons: "Being on time for a change"

Cons: "Refreshment service was appallingly slow. We were row 21 and were served with 20 minutes if the flight remaining"

Pros: "Nice seats and nice enough staff"
Cons: "Delays, no information provided and no water provided while we were waiting to depart. 1 hour delay (57 mins to be precise....)"

Pros: "Arriving before the schedule"

Pros: "Crew were great and we left and arrived slightly early which was nice"
Cons: "The in flight magazines and safety cards were ripped and damaged. Not a good look for the flag carrier"

Pros: "quick boardling, good flight, enough personal space in business class"
Cons: "I do wish passengers would sit until the seatbelt signs are off and not all jump up and open the over heard bins and drop things"

Pros: "Comfortable, good service and on time"
Cons: "N/A"

Cons: "Food"

Cons: "Cramped, bad seats. Every time the guy in front of me shifted in his seat he bumped my knees and even sent my drink flying into my and my seatmate's laps."

Pros: "Good organisation and timing"
Cons: "Seat not too comfotable . Services could be better"

Pros: "Fast boarding with group number priority"
Cons: "No complementary rescteshments. You had to pay and only pay by card."

Pros: "The staff on the plane could not have been more professional, courteous, and helpful. Not only did they serve me well, but perhaps even more importantly, they created a great atmosphere in the cabin with the cheerful, playful rapport they had with each other. I wanted to take them all out for a drink afterward!"

Pros: "The flight was on time.."
Cons: "The food.."

Pros: "I appreciated regular fluids; water and juices being brought around as this was quite a long haul-13hrs. Staff were good, although I would say less"
Cons: "The food was still ho-hum, ordinary. I would have thought exiting Singapore food could have been very tasty, some spice etc."

Pros: "Boarded quickly"
Cons: "Seat pitch was tight. If seat in front was reclined very little room to move. Meal could not be served until seat was put back up."

Cons: "Lunch was adequate but evening meal was half a sandwich"

Pros: "The crew was enthusiastic"
Cons: "No m&s sandwiches on board, half filled tea cups (even when asking for no milk)"

Pros: "Crew were friendly"
Cons: "Cramped conditions."

Pros: "Was delayed by 45 mins but managed to turn plans round quickly and get back faster than planned"
Cons: "Nothing"

Pros: "Supposedly great aircraft. Good crew and good service"
Cons: "Economy seats cramped for elbow room. Average in flight entertainment."

Pros: "Arrived early"
Cons: "Arrived pm from manchester stayed in hotel at heathrow to fly out following day to Basel at 8am. BA would not check bag all way through. Seems they only do this at Gatwick. Poor service from Heathrow/BA"

Cons: "Too crowded in Business Class"

Pros: "On time, very pleasant and helpful staff"

Cons: "The entertainment system kept bugging out on me and would not work correctly."

Pros: "N/A"
Cons: "I understand the flight was delayed because of the thunderstorm, but even then, the boarding process was horrible, at the airport they didn't know what was going on and people could board with no logic. It's also unbelievable that with a flight with such a delay, where we were told that at the gate that there was a limited amount of food on board, whatever was available (even water) was not kindly offered, but was on sale only."

Pros: "Slept. Food was good."
Cons: "NA"

Pros: "There was no wheel chair provided for the passenger even though requested for one in london"

Pros: "The plane was very clean and looked fairly new. The take off and landing were gentle & the cabin crew was very nice. The food was 5 star (for plane food) and service was excellent."
Cons: "The air temperature was hot upon boarding, after take off we asked about the temp and it had gotten turned up. They were quick to reset for a more comfortable ride."

Pros: "Almost nothing on this flight."
Cons: "Boarded on time then 40 minute delay before take off. After we landed the plane came to a sudden stop and the Captain told us the lights to guide us to the appropriate place were not working this was a long delay. When we got to the disembarking area we had another long wait and the reason was due to the bridge not working,eventually we went out the back of the plane. The most unbelievable problem was the announcement just before take off that both rear toilets were out of action,since the flight was late this was an issue and I do not believe that both toilets could be broken more likely that there was no person available to clean them."

Cons: "I had a drink ( whiskey)and requested for some snacks to go with the drink but was told they had only pretzels and nothing else"

Pros: "Boarding. Food."
Cons: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"

Pros: "Short flight so no food"
Cons: "All good"

Cons: "5h before take off, it was impossible to have 2 seats next to another!!! we were even on different floors in the plane! the employees at the counter and then in the Heathrow airport were not able to join. on mentioned that the plane had been overbooked. I thought these practices had stopped. only the employee at the gate managed to move us to be at least on the same floor of the plane. very disappointed."

Pros: "Friendly and quick service."
Cons: "Waiting for a space at the terminal."

Pros: "Great crew. Smooth flight. Excellent timing."
Cons: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"

Pros: "The time schedule was right, no delay"
Cons: "Nothing to say really."

Cons: "Too much of time at security check in London. We almost missed our flight"

Pros: "Food and cabin crew were good"
Cons: "Cabin configuration in business is awful. Everyone has to step over, or be stepped over, to get to aisle. Seats are narrow (and I’m a small person!). Inflight entertainment is poor, and the touch screen is not very good."

Pros: "The staff were professional. Boarding was orderly. The flight was smooth. The lavatories were clean."
Cons: "As a tall man, even with an entire row to myself, it was impossible to be comfortable. I had to fold myself like origami to fit. My head and neck was pitched forward, even with the seat back reclined. You got me, next time I’ll spring for business class."

Pros: "Staff were great, classy even, making the journey pleasant"
Cons: "On checking in I wasn’t given the option to add a bag, meaning I had to pay over double the rate at the airport. Trying to add one online or on the app failed. Calling the support helpline was a waste of time and money; spending 10mins on hold before being told there was nothing to be done."

Pros: "Not much, maybe the food"
Cons: "Poor seats, terrible tv screens and entertainment options. I will not be traveling with BA again. Took forever to get on/off the plane"

Pros: "Crew were good, the food was mediocre when they served lunch - but then there was nothing more to eat until nearly the end of a 9 hour flight, by which time it was past 10.30pm back in London. At that point, all that was offered was half a sandwich and a biscuit."
Cons: "In-flight entertainment didn't work at first, and then when it started, kept on threatening to shut itself down every time I moved. The selection was ok but nothing compared to other airlines. The screen was tiny and low resolution. The seats were old - the same ones as when BA introduced their premium economy back in 2000. The aircraft was desperately in need of a refresh."

Pros: "The plan was nice and the crew was good"
Cons: "Seating was to close together"

Pros: "Good"

Pros: "Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual."

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