Traveller reviews
Overall rating
8.7
Excellent
Based on 4,943 reviews
Boarding
8.8
Comfort
8.6
Crew
9.0
Entertainment
8.5
Food
8.4
Skip to main content
More
Find cheap flights on Korean Air
Return
Economy
Korean Air information
| IATA code | KE |
|---|---|
| Routes | 232 |
| Top route | Jeju City to Seoul Gimpo Intl |
| Airports served | 102 |
| Top airport | Incheon Intl |
Korean Air traveller reviews
Pros
"Korean Air service was good"
(in 238 reviews)
"The flight crew was friendly."
(in 75 reviews)
"Great crew and very good legroom"
(in 184 reviews)
Cons
"Not a great selection of movies."
(in 45 reviews)
"Cleanliness and more leg room."
(in 22 reviews)
"More food selection like vegetarian"
(in 150 reviews)
Recent reviews
Traveller rating
1029
369
119
42
48
Find reviews that mention:
leg room
flight attendants
long flight
food was good
great service
food and service
movie options
great flight
great experience
crew was great
attendants were very nice
staff was great
-
8.3
Pros: Seat was very comfortable
Cons: Missing snacks
review from
-
10.0
Pros: Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe.
review from
-
10.0
Pros: All
Cons: Good news from others.
review from
-
4.6
Cons: Charging outlets Staff could be friendlier
review from
-
8.0
Cons: Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable.
review from
-
2.0
Cons: failed to give credit for cancel flight.
review from
-
6.0
Cons: Food
review from
-
9.3
Pros: All are professional.
review from
-
10.0
Pros: Everything was amazing
Cons: Stay safe
review from
-
10.0
Cons: In light of COVID-19 this the only airline flying out of Bangkok April 3 2020 very good service
review from
-
9.6
Pros: Staff excellent Flight smooth landing a breeze
Cons: Food
review from
-
10.0
Cons: Awesome
review from
-
10.0
Cons: This is the best in the air
review from
-
3.6
Pros: Cramped seats and no beverage service. No crew interaction.
review from
-
8.0
Pros: Crew was grest and helpful
Cons: Seats on 777 are not padded very well for a 14 hour flight
review from
-
10.0
Pros: I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight.
review from
-
2.0
Pros: The service vayama were trying to charge fees way over the normal fees for any adjustments
Cons: If they could of tried to be helpful when trying ro change dates
review from
-
9.0
Pros: Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind.
review from
-
10.0
Cons: Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic
review from
-
10.0
Pros: Crew was great!
review from
-
6.6
Pros: The crew were good and very pleasant.
Cons: The food was pretty gross. I don't know how you can pass that for food.
review from
-
9.6
Pros: The crew was very professional
Cons: Seats in economy class were small, but most airline economy class seats run small and are uncomfortable for longer flights.
review from
-
8.0
Pros: Comfortable seat, pleasant crew.
Cons: The food was terrible.
review from
-
6.3
Cons: More water, more comfortable seats
review from
-
8.0
Pros: Everything that was offered snacks, pillow,
Cons: More water!
review from
-
10.0
Pros: Good service
Cons: N A
review from
-
10.0
Cons: Friendly and courteous stewardess. All it takes is a smile that makes your long trip a better experience.
review from
-
4.6
Pros: Nothing
Cons: The seat, the food, the services, the boarding could have been better!
review from
-
10.0
Pros: Well organized loading, courteous staff, great vegetarian food provided, liked the real metal silverware and glass wine glass on the SEA>ICN route.
Cons: My usb charger connection was too loose to charge
review from
-
6.3
Pros: Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?
Cons: Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs.
review from
-
5.0
Pros: There were movies.
Cons: too late giving out ear phones, and too many interruptions on the loud speaker....way too long explaining things everyone knows, like how to buckle your seat belt....give me a break.
review from
-
6.3
Pros: Crew
Cons: No movies
review from
-
10.0
Pros: Perfect
Cons: Perfect
review from
-
8.0
Pros: Being on time, food, orderly
Cons: Communication
review from
-
7.0
Pros: Staff upgraded me both ways to an emergency exit row with more leg room.
Cons: Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air).
review from
-
10.0
Pros: Great crew and very good legroom.
review from
-
10.0
Pros: Everything. They are the best
review from
-
10.0
Cons: Everyone was accomadating
review from
-
6.6
Pros: very comfortable seats. on time arrival.
Cons: the food is not very good.
review from
-
8.3
Great airline
Pros: Both flights had amazing service, good food for meat eaters, and they were comfortable.
Cons: The first flight was to Seoul and it was hot the entire time.
review from
-
9.0
Seoul to Bangkok
Pros: The second flight was perfect.
Cons: No vegetarian options at all without advance notice.
review from
-
7.0
Pros: Just normal...
Cons: Improve Leg room
review from
-
10.0
Pros: Everything was great!
Cons: Some announcements were only made in Korean. Would have been nice to have it in English for international flight.
review from
-
10.0
Pros: Everything was great!
Cons: Some announcements were made only in Korean, would have been helpful to also have English on international flight.
review from
-
9.3
Pros: The crew were superb and the bathrooms were regularly cleant
review from
-
8.0
We encountered the worst clear air turbulance I have ever experienced!
Pros: The food was especially good for such a short flight.
review from
-
9.0
Pros: The crew was very attentive and our seats in Prestige class were very comfortable.
Cons: The entertainment options were meager at best.
review from
-
5.3
Pros: The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable.
Cons: The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing.
review from
-
7.6
Pros: Crew are great. Plane is cool, A380.
Cons: Connecting flight is in a hurry, time is tight.
review from
-
8.6
Pros: Food is great. Crew are very nice.
Cons: Advanced seat assignment
review from
-
6.3
Pros: This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep.
Cons: The food was mediocre. Not terrible but not very tasty either. There is no wifi!
review from
-
10.0
Pros: the food and the business seat is very good.
Cons: the entertainment must be update more.
review from
-
7.3
Cons: A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore
review from
-
10.0
Fantastic
Pros: Korean Air was amazing. Very comfortable, hospitable, and punctual.
review from
-
10.0
Fantastic
Pros: Korean Air was amazing. Very comfortable, hospitable, and punctual.
review from
-
8.6
Pros: Loved the food and snacks!
Cons: Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha
review from
-
9.3
Pros: The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight.
Cons: Would have loved more current US tv shows to choose from.
review from
-
8.0
Pros: Was able to get rest
review from
-
10.0
Pros: The services that the representative up to the flight crew provided to the passengers are excellent.
Cons: Smooth flight
review from
-
9.6
Pros: Everything
Cons: Less new movies and kids movies
review from
Flight status
Korean Air route map
Top airports served by Korean Air
- Incheon Intl Airport (ICN)
- Seoul Gimpo Intl Airport (GMP)
- Jeju City Airport (CJU)
- Busan Gimhae Airport (PUS)
- Tokyo Narita Airport (NRT)
- Osaka Kansai Intl Airport (KIX)
- Fukuoka Airport (FUK)
- Beijing Capital Airport (PEK)
- Bangkok Suvarnabhumi Airport (BKK)
- Hong Kong Intl Airport (HKG)
- Tokyo Haneda Airport (HND)
- Shanghai Pu Dong Airport (PVG)
- Ho Chi Minh City Airport (SGN)
- Taipei Taiwan Taoyuan Intl Airport (TPE)
- Nagoya Chubu Centrair Intl Airport (NGO)
Korean Air contact information
- KE IATA code
- +60 3 2030 0200 Call
- koreanair.com Visit
Overview of Korean Air
Depending on what amenities you would like to have access to while traveling, Korean Air has three classes that you can choose from, known as Economy, Prestige, and First. While Economy provides travelers with entertainment options and a standard seat, Prestige comes with perks such as a gourmet meal with drinks, a toiletry kit, and a wake-up service. If you opt for First, you will have access to an exclusive in-flight bar, a duvet, and a private suite that will allow you to lay on a comfortable bed.
If you would like to keep busy during your flight, consider downloading the beyond M app that was created by this airline in order to keep customers entertained while in the air. Through beyond M, you will be able to watch your choice of movies and television shows directly from your phone or laptop throughout the entire duration of your trip.
Korean Air is known for having codeshare agreements with many different international airlines, with some examples being Air France, Japan Airlines, and WestJet. Additionally, the company has voluntary interline agreements with two airlines, known as Flybe and JetBlue.
In Korean Air’s fleet, there are over 150 planes that come from five different companies. The most commonly used aircraft is the Boeing 777-300ER, as it can fit up to 227 passengers and is convenient for middle-range international flights. For long-haul flights, the airline often opts for the Airbus A380-800, a large plane that can fit over 400 passengers and is known for being both comfortable and spacious.
Korean Air Cancellation Policy
As the situation changes with coronavirus (COVID-19), Korean Air will continually update its policies accordingly. Please contact Korean Air directly for the latest information about cancellation fees. You can find the most up-to-date information on Korean Air policies here: Korean Air Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.