Traveller reviews
Overall rating
8.2
Excellent
Based on 600 reviews
Boarding
8.5
Comfort
8.0
Crew
8.7
Entertainment
7.9
Food
7.9
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Korean Air information
| IATA code | KE |
|---|---|
| Routes | 218 |
| Top route | Jeju City to Seoul Gimpo Intl |
| Airports served | 96 |
| Top airport | Incheon Intl |
Korean Air traveller reviews
Pros
"Korean Air service was good"
(in 238 reviews)
"The flight crew was friendly."
(in 75 reviews)
"Great crew and very good legroom"
(in 184 reviews)
Cons
"Not a great selection of movies."
(in 45 reviews)
"Cleanliness and more leg room."
(in 22 reviews)
"More food selection like vegetarian"
(in 150 reviews)
Recent reviews
Traveller rating
249
27
17
31
1
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10.0
The website is difficult if you don't have an account and sign in as a guest. Seat selection/change is only allowed after they send you an email which I would never received. Otherwise, the Korean Air flight crew was great. Just go to back of plane for snacks and drinks. They provide pillow, blanket and headphones. Movie selection wasn't great imo.
Reviewed Dec 2023review from
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8.0
Food was just ok, not as tasty as in other airlines. The temperature in the aircraft was a bit warm so it was not comfortable for me and my husband.
Reviewed Nov 2023review from
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8.0
Delayed 30 mins but to final destination so I didn't miss a connecting flight like I did on the initial journey that added over 12 hours to my trip.
Reviewed Nov 2023review from
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8.0
I was handled by some very rude CSA's in DFW. I was forced to check my carry-on as I was flying economy. You are now allowed only 10 kg total on all carry-on items. As my carry-on was 10 kg, and my backpack was 2 kg, I was made to check my luggage. I find this procedure unfair, as many other passengers in economy CLEARLY had more than 10 kgs. If KA insists this is their policy, then it should be enforced uniformly for everyone. TO INCLUDE Business and First Class. They are allowed 18 kg now. From my perspective....absolutely ridiculous. This was the first time in over 35 years I have been made to check my carry-on. I am EXTREMELY disappointed 😞
Reviewed Nov 2023review from
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10.0
I was handled by some very rude CSA's in DFW. I was forced to check my carry-on as I was flying economy. You are now allowed only 10 kg total on all carry-on items. As my carry-on was 10 kg, and my backpack was 2 kg, I was made to check my luggage. I find this procedure unfair, as many other passengers in economy CLEARLY had more than 10 kgs. If KA insists this is their policy, then it should be enforced uniformly for everyone. TO INCLUDE Business and First Class. They are allowed 18 kg now. From my perspective....absolutely ridiculous. This was the first time in over 35 years I have been made to check my carry-on. I am EXTREMELY disappointed 😞
Reviewed Nov 2023review from
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8.0
Noting to comment all good
Reviewed Nov 2023review from
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10.0
Thanks
Reviewed Nov 2023review from
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10.0
Spokane airport was easy to get through. Seattle having my arrival and international departure gate so close to each other was fantastic! The waiting area though was a bit confusing about where to sit for my gate.
Reviewed Nov 2023review from
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10.0
Spokane airport was easy to get through. Seattle having my arrival and international departure gate so close to each other was fantastic!
Reviewed Nov 2023review from
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10.0
Need inexpensive wifi
Reviewed Nov 2023review from
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10.0
If Wi Fi
Reviewed Nov 2023review from
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10.0
Wi Fi
Reviewed Nov 2023review from
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4.0
Customer service is not a top priority from boarding to while on flight, was belittled on boarding Some staff speak english at almost a 0% fluency
Reviewed Oct 2023review from
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6.0
I’m not much for Asian food. So did not eat much on the flight
Reviewed Oct 2023review from
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10.0
After the gauntlet of unnecessary security, and the two mile jog to make the flight, the flight was delayed 20 minutes on the ground for takeoff.. However, once in the air, the crew gave its usual excellent service.
Reviewed Oct 2023review from
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2.0
2 hour connection time in Seoul to make plane to Bangkok. Giant security lineup. Lots of worry over making flight reduced joy of flying via KE/Incheon. This was a repeat of my flight in Nov 2022, so apparently is the new normal for KE. Flight was boarding after I was forced to jog what seemed to be 2 miles from security to my departure gate. Please fix this. I still cannot understand that if you have already been screened in Canada for dangerous items, and there is no opportunity to obtain any between one plane and the next, why you should be screened AGAIN.
Reviewed Oct 2023review from
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8.0
Crew, service and food are excellent. Boarding could be better. Eg use the sign, in addition to calling
Reviewed Oct 2023review from
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6.0
They destroyed my Michael Kors Carryon luggage, they didn’t announce that only check in the carry on and when we get inside a couple of room to put the carry on bag. I was disappointed and sad because of the damaged of my luggage. They should replace it or fixed it.
Reviewed Oct 2023review from
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10.0
Got upgraded to first class. What can go wrong?
Reviewed Oct 2023review from
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2.0
The airplane very small , no space for put my carry on , they tell me loads my carry on I thought they will load my carry only Seattle to San Francisco but when I get off airplane at San Francisco they just tell me load my bags from Seattle to Bangkok Why they don’t tell me before load . I told them I don’t want load my bag from Seattle to Bangkok , because my carry on had medicine. Why crew from Seattle don’t help me , they only told my go to tell luggage claim Delta
Reviewed Oct 2023review from
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8.0
Paid $150 for the extra leg room at the door seat for 2 passengers. It was not worth it because it was noisy the whole time because of being near the food prep and the bathroom also there was no under seat storage and the stewards kept harassing about having a bag under our feet miserable. They ought to give you a discount for taking that seat.
Reviewed Oct 2023review from
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10.0
Travel was fine and fast
Reviewed Oct 2023review from
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10.0
Food
Reviewed Oct 2023review from
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10.0
Food
Reviewed Oct 2023review from
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10.0
Excellent overall
Reviewed Oct 2023review from
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10.0
Thanks again
Reviewed Oct 2023review from
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10.0
My mom so happy to chose Kayak web . We did refer our friends and family use this web. Thanks
Reviewed Oct 2023review from
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6.0
More leg room.
Reviewed Oct 2023review from
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6.0
More legroom. Less crowded.
Reviewed Oct 2023review from
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10.0
the easy and fast boarding, food’s alright
Reviewed Sep 2023review from
Korean Air FAQs
What is Korean Air's carry-on size allowance?
On board Korean Air flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Korean Air assistance team will most likely ask you to pay extra for checked luggage.
Where does Korean Air fly to?
Korean Air offers direct flights to 93 cities in 35 different countries. Seoul, Jeju City, and Fukuoka are the most popular cities covered by Korean Air.
What is Korean Air’s primary hub?
Korean Air concentrates most of its flight operations in Incheon.
How does KAYAK find such low prices on Korean Air flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Korean Air.
Flight status
Korean Air route map
Top flight routes
Top airports served by Korean Air
- Incheon Intl Airport (ICN)
- Seoul Gimpo Intl Airport (GMP)
- Jeju City Airport (CJU)
- Busan Gimhae Airport (PUS)
- Fukuoka Airport (FUK)
- Osaka Kansai Intl Airport (KIX)
- Tokyo Narita Airport (NRT)
- Bangkok Suvarnabhumi Airport (BKK)
- Tokyo Haneda Airport (HND)
- Hong Kong Intl Airport (HKG)
- Beijing Capital Airport (PEK)
- Shanghai Pu Dong Airport (PVG)
- Cheongju Airport (CJJ)
- Gwangju Airport (KWJ)
- Nagoya Chubu Centrair Intl Airport (NGO)
Korean Air contact information
- KE IATA code
- +60 3 2030 0200 Call
- koreanair.com Visit
Overview of Korean Air
Depending on what amenities you would like to have access to while traveling, Korean Air has three classes that you can choose from, known as Economy, Prestige, and First. While Economy provides travelers with entertainment options and a standard seat, Prestige comes with perks such as a gourmet meal with drinks, a toiletry kit, and a wake-up service. If you opt for First, you will have access to an exclusive in-flight bar, a duvet, and a private suite that will allow you to lay on a comfortable bed.
If you would like to keep busy during your flight, consider downloading the beyond M app that was created by this airline in order to keep customers entertained while in the air. Through beyond M, you will be able to watch your choice of movies and television shows directly from your phone or laptop throughout the entire duration of your trip.
Korean Air is known for having codeshare agreements with many different international airlines, with some examples being Air France, Japan Airlines, and WestJet. Additionally, the company has voluntary interline agreements with two airlines, known as Flybe and JetBlue.
In Korean Air’s fleet, there are over 150 planes that come from five different companies. The most commonly used aircraft is the Boeing 777-300ER, as it can fit up to 227 passengers and is convenient for middle-range international flights. For long-haul flights, the airline often opts for the Airbus A380-800, a large plane that can fit over 400 passengers and is known for being both comfortable and spacious.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.