Traveller reviews
Overall rating
8.4
Excellent
Based on 1,635 reviews
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
8.2
Food
8.1
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Korean Air information
| IATA code | KE |
|---|---|
| Routes | 234 |
| Top route | Jeju City to Seoul Gimpo Intl |
| Airports served | 103 |
| Top airport | Incheon Intl |
Korean Air traveller reviews
Pros
"Korean Air service was good"
(in 238 reviews)
"The flight crew was friendly."
(in 75 reviews)
"Great crew and very good legroom"
(in 184 reviews)
Cons
"Not a great selection of movies."
(in 45 reviews)
"Cleanliness and more leg room."
(in 22 reviews)
"More food selection like vegetarian"
(in 150 reviews)
Recent reviews
Traveller rating
225
44
15
15
1
Find reviews that mention:
food was good
long flight
nice flight
great service
crew was great
attendants were very nice
first class
flight attendants
movie selection
even in economy
great airline
leg room
toothbrush and toothpaste
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7.9
Good flight.
review from
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7.9
The flight experience met my expectation of Korean Air. Keep up the good work.
review from
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5.9
Flying business cannot quench your thirst. Not even a glass(in this case a paper cup) of water is onboard. I wonder if the COVID virus can survive in the longer legs.
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0.0
Cons: I got turned around at the gate so never flew out.
review from
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10.0
Cons: Food and entertainment
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2.0
Cons: Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund.
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8.0
Pros: Seat was very comfortable
Cons: Missing snacksreview from
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10.0
Pros: Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe.
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10.0
Pros: All
Cons: Good news from others.review from
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4.0
Cons: Charging outlets Staff could be friendlier
review from
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8.0
Cons: Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable.
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2.0
Cons: failed to give credit for cancel flight.
review from
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6.0
Cons: Food
review from
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9.3
Pros: All are professional.
review from
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10.0
Pros: Everything was amazing
Cons: Stay safereview from
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10.0
Cons: In light of COVID-19 this the only airline flying out of Bangkok April 3 2020 very good service
review from
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9.6
Pros: Staff excellent Flight smooth landing a breeze
Cons: Foodreview from
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10.0
Cons: Awesome
review from
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10.0
Cons: This is the best in the air
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3.6
Pros: Cramped seats and no beverage service. No crew interaction.
review from
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8.0
Pros: Crew was grest and helpful
Cons: Seats on 777 are not padded very well for a 14 hour flightreview from
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10.0
Pros: I really enjoyed the cheerful and helpful crew. And i love that the gate agent gave me a seat up front, near the front of the plane because she knew that i had a short connection and needed to catch my next flight.
review from
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2.0
Pros: The service vayama were trying to charge fees way over the normal fees for any adjustments
Cons: If they could of tried to be helpful when trying ro change datesreview from
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9.0
Pros: Korean Airlines now definitely ranks on best airlines to travel internationally. Great legroom, good food, and a terrific cabin crew who was helpful and kind.
review from
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10.0
Cons: Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic
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10.0
Pros: Crew was great!
review from
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6.6
Pros: The crew were good and very pleasant.
Cons: The food was pretty gross. I don't know how you can pass that for food.review from
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9.6
Pros: The crew was very professional
Cons: Seats in economy class were small, but most airline economy class seats run small and are uncomfortable for longer flights.review from
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8.0
Pros: Comfortable seat, pleasant crew.
Cons: The food was terrible.review from
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6.3
Cons: More water, more comfortable seats
review from
Flight status
Korean Air route map
Top airports served by Korean Air
- Incheon Intl Airport (ICN)
- Seoul Gimpo Intl Airport (GMP)
- Jeju City Airport (CJU)
- Busan Gimhae Airport (PUS)
- Tokyo Narita Airport (NRT)
- Osaka Kansai Intl Airport (KIX)
- Hong Kong Intl Airport (HKG)
- Fukuoka Airport (FUK)
- Beijing Capital Airport (PEK)
- Bangkok Suvarnabhumi Airport (BKK)
- Shanghai Pu Dong Airport (PVG)
- Tokyo Haneda Airport (HND)
- Ho Chi Minh City Airport (SGN)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Qingdao Airport (TAO)
Korean Air contact information
- KE IATA code
- +60 3 2030 0200 Call
- koreanair.com Visit
Overview of Korean Air
Depending on what amenities you would like to have access to while traveling, Korean Air has three classes that you can choose from, known as Economy, Prestige, and First. While Economy provides travelers with entertainment options and a standard seat, Prestige comes with perks such as a gourmet meal with drinks, a toiletry kit, and a wake-up service. If you opt for First, you will have access to an exclusive in-flight bar, a duvet, and a private suite that will allow you to lay on a comfortable bed.
If you would like to keep busy during your flight, consider downloading the beyond M app that was created by this airline in order to keep customers entertained while in the air. Through beyond M, you will be able to watch your choice of movies and television shows directly from your phone or laptop throughout the entire duration of your trip.
Korean Air is known for having codeshare agreements with many different international airlines, with some examples being Air France, Japan Airlines, and WestJet. Additionally, the company has voluntary interline agreements with two airlines, known as Flybe and JetBlue.
In Korean Air’s fleet, there are over 150 planes that come from five different companies. The most commonly used aircraft is the Boeing 777-300ER, as it can fit up to 227 passengers and is convenient for middle-range international flights. For long-haul flights, the airline often opts for the Airbus A380-800, a large plane that can fit over 400 passengers and is known for being both comfortable and spacious.
Korean Air Cancellation Policy
As the situation changes with coronavirus (COVID-19), Korean Air will continually update its policies accordingly. Please contact Korean Air directly for the latest information about cancellation fees. You can find the most up-to-date information on Korean Air policies here: Korean Air Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.