Pros: "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
Cons: "Keep up great service standards"
Pros: "Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight."
Cons: "Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage."
Pros: "Reasonable price and not complicated"
Cons: "Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change."
Pros: "Food was the only good part"
Cons: "The crew was rude, no blankets, no entertainment. Overall was not good"
Pros: "Food, the entertainment selection"
Cons: "The crew"
Cons: "Slow check-in not very comfortable seats and food was awful."
Cons: "Allowing the boarding of business class passengers before economy class passengers."
Cons: "Departing on time, boarding more organized fashion."
Pros: "The crew was very nice."
Cons: "There were passengers clapping through the whole flight."
Cons: "They changed the time without notice and wouldn’t even accept checked baggage."
Pros: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Cons: "Seat comfort, food, entertainment, boarding, disembarking."
Pros: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Cons: "Better info on what the flight number is. More info that is airport specific."
Pros: "We love how they service food and drink."
Cons: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Pros: "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
Pros: "The plane was new and the food was fresh."
Pros: "Check in was efficient"
Pros: "It got me to my destination"
Cons: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Pros: "The flight attendants are friendly"
Cons: "The food is a bit “pedestrian”"
Pros: "Great service and very caring"
Pros: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Cons: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
Pros: "Good boarding process, punctual,great cabin service"
Cons: "Baggage arrival"
Pros: "The schedule on time"
Cons: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Pros: "I choose this flight because of late departure time"
Cons: "no entertainment. no wifi."
Pros: "The food, service in the air, ground service, everything was excellent"
Pros: "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
Pros: "Very good experience especially compared to USA airlines"
Pros: "The captain was friendly and informative"
Cons: "The food was terrible and the staff was rude"
Pros: "Check in service was very good!"
Pros: "Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat"
Cons: "The food was a bit salty this time."
Cons: "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
Cons: "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
Pros: "Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times."
Cons: "Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average."
Pros: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Cons: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Pros: "I cancelled this flight and went to Singapore instead on VietJet."
Pros: "On its Airbus A 350 Vietnam Airlines recently introduced a new arrangement for the Premium Economy Section. This is the only aircraft used on the SGN-CDG line. Before they had a lay-out of 3-3-3 seats across, strictly identical with the Economy section. It is now 2-4-2, giving some more space to sit comfortably. All seats have now a fixed separation, with the possibility of placing a glass or other small objects on top of it; they look like a smaller version of the old Business Class seats. In the first row the design of the fold-up screens has been improved. Previously some invaded the personal space of the neighbour, as I had experienced last October (my knee still remembers it). Well done. Prem Economy is worth the difference in pricing."
Cons: "In Premium Economy Vietnam Airlines used to serve a lavish breakfast menu. Most of it was sent back as waste, because so many passengers (e.g. French) are accustomed to a minimalist continental breakfast. All this lavishness has disappeared now. While I understand the reason why, I wonder why they also eliminated the small portion of jam or jelly. Only butter is available to spread (spread?) on the tiny bun. It would be a nice touch to have also some jelly. Also during the night shift they used to offer some nice sandwiches to sleepless passengers. Now only pots of instant noodles are offered on demand. These pots are not well adapted for European passengers."
Pros: "Ground and air staff were pleasant and helpful"
Pros: "The Boeing 787 9"
Cons: "The food"
Pros: "it was a short trip"
Cons: "plane was old and had an unpleasant odor"
Cons: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Pros: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Pros: "Ease of travel was fantastic"
Pros: "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
Cons: "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."
Cons: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Pros: "Food, Beer, On Board staff"
Cons: "Check in counter did not allow us to move up our flight and we found out the flight earlier had 20+ open seats."
Pros: "All services are better than before a lot"
Pros: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
Pros: "New airplane 787 Dreamliner"
Cons: "Dirty carpet, limited film and entertainment"
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
Pros: "Price was great and the crew was friendly"
Cons: "All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole trip"
Cons: "Seats that recline and quieter announcements especially the game"
Pros: "The boarding was organized"
Cons: "Free snacks?"
Cons: "Crew made robotic announcements, no spirit! No effort made to offer beverage, snacks, etc...they were the least interested group ive had on cebu pacific in a long time uuuuggh why bother?"
Cons: "The flight I was booked on late so they changed my reservation to the previous flight which was late as well, still.later than my original flight . But smart move by them. The only issue was the terrible terminal building at Dumagete.."
Cons: "Everything else"
Cons: "Super delayed flight they dont offer even water and to think we are travelling with children."
Cons: "3 hr delay plus I got bumped off my return flight"
Cons: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Cons: "So late, I missed a 3 hour connection."
Pros: "In time departure"
Pros: "Friendly and ready to help crew"
Cons: "No form entertainment whatsoever. Deleted for about 2 hours"
Pros: "Boarding was quick and flight was on time."
Cons: "No in flight entertainment, but you get what you pay for."
Pros: "Very clean"
Cons: "Most of the Cebu Pacific flights feel like a greyhound bus"
Pros: "cheap flight"
Cons: "delayed flight by almost 1 hour. no discipline officer to impose noisy and disturbing co-passengers"
Pros: "Great customer service! Checking in was very fast!"
Pros: "Staff was helpful pre boarding"
Cons: "There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!"
Cons: "Why do we have to pay for the smallest snacks? On a 4 hour flight??"
Pros: "Staff's communication and it was on time"
Cons: "Too cold in the aircrat"
Pros: "Everything also wants money, very expensive."
Cons: "Everything is also no good."
Pros: "On time departure and arrival. I got an upgraded seat by the exits doors for extra legroom. Flight Crew was polite."
Cons: "If I had to be picking it must be exiting the plane according to the rows for back and front exiting the plane. Almost half of the back rows was still trying to exit in the front and not at the back exit. Overall great!"
Cons: "It was almost 3 hours delayed."
Cons: "I didn't like everything"
Cons: "Flight was updated with no other options at all. Original flight was cancelled and they booked us on a much later time. Supposedly, we are arriving in incheon at 8pm. With the updated booking, we are arriving at 10pm. On the day of our flight they informed us that ot would be delayed and we’ll arrive at Incheon at 12mn."
Pros: "The crew"
Cons: "Hidden fees..Baggage fees are ridiculous..Just skip this airline,and pay the extra for,Philippine,Air..The price is really the same"
Cons: "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
Cons: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Cons: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Cons: "Horrible experience.. Will never fly this airline"
Pros: "Very efficient!i was very happy with whole flight!"
Pros: "The price"
Cons: "3 out of 4 flights were delayed by 2+ hours"
Pros: "Nice comfortable seats, friendly staff."
Cons: "Being nickeled and dimed at every conceivable opportunity. Dial back on the greedy profiteering. Complimentary in-flight (non-alcoholic) drinks would be nice."
Pros: "On time"
Cons: "Seats are uncomfortable."
Pros: "They're ok as long as you aren't taking along extra baggage!"
Cons: "We had to wait an extra half hour for about half a dozen late passengers. Seems if they are that late the plane should have left."
Pros: "The crew were very helpful."
Cons: "Don't expect to get more into your hand carry than 7kgs. They weigh it at check in. Hand carry allowance should be more than just 7kgs."
Cons: "They did not serve water for free.I was very thirsty and dehydrated within the four hrs and 20 minute flight. There's no tv, there were no entertainment at all. We boarded 40 minutes late. The weather was sunny out, there should not be any reason for the flight to be in a delay."
Cons: "The gate on our boarding pass initially indicated E4 and it was changed to E2 without any notification. The gate was not manned by any airline staff and only the assigned gate had bathrooms. Basically, you have to hold your bodily functions in the general waiting area at the Jakarta airport. Flight was supposed to depart at 12:30pm and a gate change was announced at midnight. We had to move to another part of the terminal, Gate D6 I believe and had to go through security check again. Another badly managed budget airline."
Cons: "In addition to lack of communication of any updates from the staff"
Pros: "The staff tried to board the flight efficiently."
Cons: "Why do Cebu Pacific flights always have to be late? Always always always."
Cons: "Longest lines in teh world at check in. Get your act together CEbu. No in flight entertainment."
Pros: "Friendly staff Great price"
Cons: "Couldn't really sleep too well Not enough leg room for a 6 footer Still, worth it!"
Pros: "Worst Airline Ever"
Cons: "Vietjet needs to update their refund policy"
Cons: "Get more Customer Services training for the better and for the next level of international services provider...."
Cons: "Flight was delayed - be on time"
Cons: "Boarding on time instead of delay twice"
Pros: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Cons: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Cons: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Pros: "Fast and efficient and low cost budget"
Pros: "Nothing really impressive."
Cons: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Cons: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Cons: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Pros: "It was a direct flight to Phuket"
Cons: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Cons: "Delays with no explanation or expected timing"
Pros: "Quick flight"
Cons: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Cons: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Cons: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Cons: "No online check-in. Flight was late. No legroom."
Cons: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Pros: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Cons: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Cons: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Pros: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Pros: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Cons: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Pros: "Flights were on time and worked well for us. Flight attendants were helpful"
Cons: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Pros: "Was on time and cheap."
Cons: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Pros: "The plane got me to my destination"
Cons: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Pros: "Relatively cheap but you get what you pay for."
Cons: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Pros: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Cons: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Pros: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
Pros: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Cons: "I wish they had in-flight entertainment, but it's not that big of a deal."
Pros: "Cheap flights but u get what u pay for"
Cons: "2 delays of 10hrs"
Cons: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Cons: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Pros: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Cons: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Cons: "I am an average height United States male; never have I been so restricted by seat space."
Cons: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Pros: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Cons: "Caroline is wonderful once the plane is able to get into the air"
Cons: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Cons: "Have an error in system. I can't join the flight"
Pros: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Cons: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Cons: "There is no entertainment in flight and baggage check in is an issue ."
Pros: "Schedule and price were reasonable."
Cons: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Pros: "Staff onboard friendly"
Cons: "Flight check very slow"
Pros: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Cons: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Cons: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Cons: "It was delayed over 1 hour. it was many times since i've used."
Cons: "Kayak allowed us to book a flight that was impossible to make. We had two separate VietJet flights (one from Da Nang to Hoh Chih Minh and the other from Hoh Chi Minh to Bangkok). When I booked through Kayak, I searched from Da Nang to Bangkok so I thought they were booked on one ticket but they weren't. We had to get my bags in Ho Chih Minh and completely re check-in for our flights to Bangkok within a 30 minute period after deplaning. Luckily the flight to Bangkok was delayed and we had a nice counter representative that bended the rules and allowed us to check-in after check-in had closed but this was a very disappointing experience with Kayak. The representative said that had we booked through the airline website, the system wouldn't have let us knowing we didn't have enough time between flights to get our bags and re-checkin. I would think that Kayak would know this."
Cons: "Crew did not allow me to sit on emergency exit seat even if I am 1'97 tall, no health restrictions, and all the seats wow empty. They also charge a lot for anything over 7kg"