Pros: "Liked that the busses to gate at arrival were not packed"
Cons: "Not having middle seats filled thought that was terrible"
Pros: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Pros: "Crew were great. Seating was comfortable."
Cons: "Boarding seems a bit of a crazy process."
Pros: "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
Cons: "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
Pros: "crew were friendly and professional, food was not too bad for aeroplane food."
Cons: "In-flight entertainment"
Pros: "Food was the only good part"
Cons: "The crew was rude, no blankets, no entertainment. Overall was not good"
Pros: "Food, the entertainment selection"
Cons: "The crew"
Pros: "The fact that it was an over night flight."
Cons: "1) The service was terrible terrible. 2) food was extremely poor. You cannot offer *only* pork and fish. 3) Bad entertainment system. Namely no movie descriptions, bad infotainment system navigation. Poor subtitle choice."
Cons: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Cons: "Reservation online"
Pros: "We love how they service food and drink."
Cons: "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
Pros: "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
Cons: "Only juice or water?"
Pros: "Standard process"
Cons: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Pros: "The flight attendants are friendly"
Cons: "The food is a bit “pedestrian”"
Pros: "Easy check in and boarding, friendly staff"
Cons: "No TVs in each seat"
Pros: "Check in was easy, food was decent, there was a TV in each seat"
Pros: "Great service and very caring"
Pros: "Crew and airplane were great!"
Cons: "Food was not as good as I'd remembered on previous trips."
Cons: "Extraordinarily uncomfortable seats"
Pros: "The schedule on time"
Pros: "Lined up, crew took our tickets, we loaded on the bus to bring us to the plane, but the bus just stayed there for 10-15 mins. Then they told us all to get off the bus and go back into the terminal and wait. No explanation or apologies. Waited another 30 mins then everyone lined up again. They never explained what the issue was - it was a bit unsettling. Like, was it a meintamice issue? Should we be worried for our safety? Or was the aircraft simply late/delayed? Upon taxiing and take off the pilot finally said they were delayed from a previous flight and the plane needed to be “checked.” Would’ve like to know that an hour earlier when we first got kicked off the bus."
Pros: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Cons: "Some friendly smiles from the ground crew would have made our trip a bit better"
Pros: "Very good experience especially compared to USA airlines"
Pros: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Cons: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Pros: "evrry thing"
Cons: "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
Pros: "Food served inflight was excellent, new airplane, and comfortable legroom"
Pros: "Good weather and a quick smooth flight"
Cons: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Pros: "Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times."
Cons: "Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average."
Pros: "Early check in was not a problem and baggage check in weight is great and not paying for it."
Cons: "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."
Cons: "The flight was 3 hours late leaving Luang Prabang. When we finally boarded and arrived in Siem Reap, we found out they had left everyone's luggage in Luang Prabang, and it wouldn't arrive in Siem Reap until 24 hours later. Horrible! Worst part, we were told by the airline's team in Siem Reap that this is a common occurrence on that flight! Will never fly Vietnam Airlines again."
Pros: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Pros: "I cancelled this flight and went to Singapore instead on VietJet."
Pros: "Small plane and very nice people. Short flight so no food or entertainment to judge. Just hard not to love the Cambodians."
Pros: "Pre dinner drinks came with first course; hot tea came with wine and main course - staff were trying but clearly need better training in restaurant service and dining practices All the lights went on for breakfast but then, after clearing away, only an hour out from a mid morning landing lighting returned to night time!"
Pros: "Great experience. Everyone very helpful."
Cons: "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
Pros: "Nice planes, friendly staff. No entertainment or food during the flight though."
Cons: "No entertainment or food. They only offered free water."
Pros: "Ease of travel was fantastic"
Cons: "The lack of support to help us to rearrange flight. No explanation"
Pros: "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
Cons: "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."
Pros: "Very professional in the way they approach the business. Everyone is well trained. The crews English is surprisingly good. As a handicapped passenger they have the whole wheelchair routine down pat. I like this airline. The food is marginal and on the 1.5 hour flight I would discontinue food service. I even like the exterior color of the aircraft."
Cons: "For a regional carrier. There is nothing to criticize"
Pros: "Flight on time. Food OK."
Pros: "Crew on the planes were nice (though the people at the check-in desk were a little less so)"
Cons: "No vegetarian food options (besides not offering a regular option, as many airlines do now, even after I requested a vegetarian meal, there was none). They even told me I couldn't have more than one green salad because "only one per person." Thanks! In addition, the planes were old. Business was not nearly as comfortable as some other airlines. The entertainment was very bad -- the longer flight had very little Western, Korean, or Japanese entertainment. The shorter flight (Even in business class) had no personal entertainment at all! Will not fly with Vietnam again..."
Pros: "The staffs on China airline were very attentive and friendly. Love the new Boeing 777 plane. The food overall were decent. Smooth flight the entire trip. Definitely will fly China again."
Pros: "No baggage charge."
Scoot is always great value for money.
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Cons: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Cons: "No delays"
Cons: "All ok"
Pros: "It was very good value for money."
Cons: "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
Pros: "Crew were good"
Cons: "Flight was late."
Pros: "Crew were good."
Cons: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Pros: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Pros: "we were on time and landed ahead of schedule."
Cons: "nowhere to store our cabin luggage"
Pros: "The food was good. The service very good. Check in was so fast."
Cons: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"
Pros: "Quick boarding"
Cons: "Overpriced drinks and snacks"
Pros: "I hope never to fly Scoot again."
Cons: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Pros: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Cons: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Cons: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Pros: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Pros: "On Time No Frills.Overall Good"
Pros: "Good price. Was on time, seats were comfortable, helpful staff"
Cons: "No use of headphones 30 minutes before take off and arrival"
Pros: "Everything worked"
Pros: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Cons: "Could not recline chair"
Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Pros: "boarding is thru gate and not tarmac"
Cons: "food are expensive."
Pros: "Ok time"
Cons: "No free drink"
Pros: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Pros: "On time."
Cons: "Journey / organisation"
Pros: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Cons: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Pros: "Punctuality was good. No complaints generally."
Cons: "Temp in cabin too high."
Pros: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Cons: "equipment could use refurbishment"
Pros: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Cons: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Pros: "Nothing to like"
Cons: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Pros: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Cons: "Delay in delivering baggage"
Cons: "I had lost my luggage from Singapore to Maldives’s airport"
Pros: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Cons: "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
Pros: "It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?"
Pros: "The spicey Korean noodles that can be purchased on board."
Cons: "No leg room, but again I can't really complain on a 2.5 hour flight."
Pros: "The Flight crew in charge (ex SQ ) was fantastic"
Cons: "I travel Tiger very often. This was the worst ground handlers I have had"
Pros: "Overall everything went well with one exception. Extra charge on baggage."
Cons: "There is a weight limit on your baggage and the extra charge is extremely expensive. Make sure you read the fine print before purchasing a ticket."
Pros: "Excellent budget airline! Yes, amenities are cut out, there is little leg room, and it's cheaper to pay for your luggage when purchasing your flight ticket, but this is the point of a budget airline this keeps your flight ticket prices low. Adding on seat choices was only a few dollars more and included a delicious meal. You can purchase food and drinks/water on board. Tip: fill up a water bottle or purchase water in airport gate area before boarding plane to save money. Crew is very friendly and helpful. Flight offered purchase of Singapore SIM card with so many GBs for a great price - $15SGD."
Pros: "Flights were on time, crew and service staff were helpful."
Cons: "Checking in at the airport counters was very slow."
Pros: "Ground staff is friendly and helpful during baggage check-in. Change of gate is notified via SMS & mail."
Cons: "Air conditioning at departure hall was not working properly. It feels rather humid while waiting for boarding."
Cons: "Worst landing i’ve Ever experienced. But everything else was fine."
Pros: "Fast boarding"
Cons: "Little help from ground staff with finding lost clothing"
Pros: "The flight i booked has 2 segments, both by Air Asia. However, when i arrived in KL, i was forced to exit the terminal, having to go thru immigration/custom, end up paying 2 separate luggage fees, lots of hessle. Since i never received Air Asia booking#, i was not able to check in, etc."
Cons: "I will avoid booking this way and for sure avoid booking Air Asia"
Pros: "Very attentive crew"
Cons: "Nothing is included, but you should also know that going in"
Pros: "The crew were pretty quick to help."
Cons: "The seat was moving of its own accord. I should have paid more for a flatbed. I don’t enjoy the music played at the start and upon takeoff. I wanted to sleep but it was interrupted all the time."
Pros: "Efficient boarding with room in overhead bin. Chips and salsa were great"
Cons: "No entertainment or entertainment options on an 8 hour flight. Food choices were too similar."
Pros: "All set up for reasonably comfortable short haul flight and prices ok at similar to Thai Air"
Cons: "Priced the same, but unlike the wonderful Thai Air (my only other long haul experience) my ticket price and 8hr flight didn't include any food (Thai Air had 2 complimentary meals) and no one told us we could pre order and pay for food, so missed out when it was brought round. They charge to rent blankets and pillows (free on TA) and couldn't even help me with a glass of drinking water other than offering to sell me a bottle but at $10 USD as they didn't have any change (TA provide complimentary bottled water plus comp tea & coffee. Think there needs to be clearer info/advice 're refreshments for customers on long flights like this"
Pros: "Premium flat bed is an old style business class sloping sleeper Affordable, though not cheap"
Cons: "Food is very poor Cannot check bags in until 4 hours before flight. Not helpful when transferring from an earlier flight."
Cons: "Had layovers in Malaysia and ended up being charged $145 extra dollars because of a checked baggage (which was supposed to be included in our ticket already)"
Pros: "Quick boarding"
Cons: "The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness."
Pros: "Pleasant attitude of crew."
Cons: "Air Asia no tienen el mejor servicio de atención y si quieres algo de comer te cobran el doble que en el aeropuerto."
Cons: "My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you."
Cons: "$165usd for two 20kg (50lbs) bags on a 7hr flight for two passengers is ridiculous! Not being able to get free water on a 7hr flight is crazy! I can under short local flights having all these extra charges but long haul flights like most other carriers shld come With at least 1 free checked bag and at least free water or soft drinks on a flight."
Pros: "On time Friendly crew"
Cons: "Food portion size, taste & quality Seat is little too tight"
Cons: "Delayed for over 3 hours!"
Pros: "Landing & leaving the plane."
Cons: "Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted."
Pros: "The crew on the aircraft were great."
Cons: "The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement"
Cons: "Not much comfort, no free food, although cheap."
Pros: "The staff were attentive. The service was good and overall was okay"
Cons: "their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers"
Pros: "Comfortable Seats in premium economy"
Cons: "No entertainment 11 hours KL to Auckland and no movies!! Should have made up time leaving Coolangatta and still able to land on time in Auckland - people missed connections. Not good enough when they had power to go a little faster but they would rather inconvenience a number of people than spend a little more on fuel to make up time ."
Cons: "Very narrow seat No free water: not ok for a 7hour flight. Old plane with quite used seats. You pay what you get..."
Pros: "Plane is comfortable but"
Cons: "Noisy as there were babies on board making sleep challenging."
Pros: "They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight."
Cons: "They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight."
Cons: "web site booking luggage fee"
Pros: "Cheap flight"
Cons: "Food wasn't very good Poor crowd control getting on the flight Poor crowd control getting off the flight Small seats The crew was nice"
Cons: "Nothing but a seat"
Pros: "If you need to rebook, then you really discover the secret of low cost airline"
Cons: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Pros: "On board, the crew were attentive, as much you would expect from a low cost carrier. The environment was comfortable and service could not be faulted."
Cons: "My experience in KLIA2 prior to the flight was poor. As we were travelling with an infant, we had to check in at the gate. Signage was unclear and staff lacked training, which was why it took us a while to find the Premium check in line. KLIA2 is its own mess of convoluted processes and a layout that defies logic."
Pros: "But economical and good timings"
Cons: "Very small seats"
Cons: "No food or entertainment for an international flight of 6 hours."
Cons: "No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane."
Pros: "Nothin to like."
Cons: "No complimentary water or soft drinks provided for an international flight is a bit too much!"
Pros: "The route, and the price."
Cons: "I used them because I was in a pinch. I should have booked a return flight with Scoot instead. It is basically a flying cattle truck. With scoot you can pay for the upgrades you need to make it bearable. Air Asia X, seems to have nothing in this space which given how unpleasant the basic flight is, it would seem like a great way to make more money per traveler."
Pros: "The only thing there is price but with my paggage it's big mistake"
Cons: "Free 25kg paggage"
Pros: "Price was ok"
Cons: "They charge for water! They keep it cold and if you ask for a blanket...they'll rent you one. No snacks...unless you pay. No entertainment on an 8 hour flight. Need I say more. I travel for business and do not recommend Air Asia for the mentioned issues."
Pros: "Comfortable seats, clean toilet, on-time departure and arrival."
Cons: "No in-flight entertainment."
Pros: "The food made my daughter sick."
Cons: "After catching the overnight flight from KL to Gold Coast, we were woken to announcement that food would be served (3 hours before landing) I reluctantly looked at the menu as I was still sleepy. But decided on purchasing the "ALL DAY BREAKFAST" only to find they no longer serve the only breakfast item on the menu due to its lack of interest."
Pros: "I got to my destination. Literally the only good thing about this flight."
Pros: "Airfare was reasonable. Crew were good. Check in and boarding were not bad."
Cons: "Food not very good . At back of plane nothing left if you have not prepaid. Seats very uncomfortable. Air conditioning too cold. Price of baggage a bit dear. But you get what you pay for mostly"
Pros: "I arrived to my destination."
Cons: "First off they charged me extra for my luggage so instead of trying to work with me they tripled the price at the gate. Horrible service, kept hitting me with cart or elbow as flight attendant passed by. Huge flight with Zero entertainment options. The seats were so narrow only my daughter would fit into them. Late over an hour. I was paying a discount for a 13 hour layover in KL, did not realize everything else."
Pros: "It's cheap."
Cons: "Forgot to reserve my package and I paid more than round trip ticket price. I'd rather use Korean Air."
Cons: "I had to pay 1000 RM for my luggage, I explained to them that It was a miss understanding but they did not bother to even give me a little discount, I am a student and it was just too much, First of all what kinda Airline doesn't let you take any luggage for free for an International Flight!!! Second I was aware that it wast free but I did not know the total of weight were supposed to be 40 kg, I purchased 25 kg because I thought it was per luggage which that is what usually is, I want it to purchase another 25 kg for my other luggage but it didn't let me do that online so i decided to do than when I get to the airport, No big deal right! Well I had to pay 1000 RM for that, Terrible Airline, Will never fly with them Again"
Cons: "I paid for luggage when booking my ticket but when I went to check in they said I had not. I had to pay a lot to get my bags on board. No help from air Asia, they just wanted my money."
Pros: "Crew was nice and airfare was reasonable."
Cons: "The plane was delayed by two hours, no type of accommodation was provided - not even free water. That would be the least you could do, AirAsia. Luggage was overpriced as well as the food. My boyfriend wasn't even allowed to bring his own drink he had bought after going through security. They just force you to buy their food and drinks. You can't even sit with the people you purchased your flight with."
Pros: "On time"
Cons: "Seats not so comfortable. Long queue at check in. Food can be better"
Cons: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Cons: "Get more Customer Services training for the better and for the next level of international services provider...."
Cons: "Flight was delayed - be on time"
Pros: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Cons: "Take off on time, not 45 minutes late."
Pros: "The food is good. Air crew is nice."
Cons: "Worth for money we paid"
Cons: "Boarding on time instead of delay twice"
Cons: "should be on time"
Cons: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Pros: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Cons: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Pros: "Nothing really impressive."
Cons: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Cons: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Pros: "It was on time for a change"
Cons: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Pros: "It was a direct flight to Phuket"
Cons: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Pros: "Flight Cree good"
Cons: "Seats, no jet ways to board or deplane"
Cons: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Cons: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Pros: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Cons: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Cons: "No online check-in. Flight was late. No legroom."
Cons: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Pros: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Cons: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Cons: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Pros: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Pros: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Cons: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Pros: "Flights were on time and worked well for us. Flight attendants were helpful"
Cons: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Pros: "Was on time and cheap."
Cons: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Pros: "The plane got me to my destination"
Cons: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Pros: "Relatively cheap but you get what you pay for."
Cons: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Pros: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Cons: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Pros: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
Pros: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Cons: "I wish they had in-flight entertainment, but it's not that big of a deal."
Cons: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Cons: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Cons: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Pros: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Cons: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Cons: "I am an average height United States male; never have I been so restricted by seat space."
Cons: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Pros: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Cons: "Caroline is wonderful once the plane is able to get into the air"
Cons: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Pros: "Not much"
Cons: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Cons: "Have an error in system. I can't join the flight"
Pros: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Cons: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Cons: "There is no entertainment in flight and baggage check in is an issue ."
Pros: "Clean, efficient, new aircraft, very good value"
Pros: "Cheap fares"
Cons: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Pros: "Staff onboard friendly"
Cons: "Flight check very slow"
Pros: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Cons: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."