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We thought we were going on an ANA flight airline, but why did it become a UNITED airplane? Otherwise, our flight was good, despite an hour delay on boarding, we still landed according to original time!?!? Food was not bad, especially the short ribs and mash potatoes. 😋 Flight attenders were attentive and polite.

For a late night flight, the lights were kept on for a long time so it was hard to sleep. They also served the food late. But most frustrating is that I had booked an aisle seat on Kayak but the airline changed it to a middle seat.

Long haul from Chicago to Tokyo was great, traveled in the ROOM on ANA and experience was great all around. The flight from Tokyo to Bangkok was fine. Definitely a good way to go. Should have stopped in Tokyo for a bit.

Refer to the Osaka-Tokyo one, it explained how I felt about both flights

I am a United 1K flyer but certainly I would fly ANA again. Great inflight service!

"The Room" is the only way to fly. The service was excellent and the stewardesses we all gorgeous and friendly. The boarding process was delayed and the attendants at the airport were not the best.

Great. Very helpful staff and accommodating. The flight was also smooth

My son flew and had a great experience.. thank you for taking care of my baby

The flights with ANA were great. The flights with United, not so much.

I stopped flying with United back in the nineties. Today's experience reminded me of why.

We sat on the tarmac in Denver for over 30 minutes because a plane was in our gate. The pilot kept saying it will just be 5 minutes or less. However, we sat for over 30 minutes. Experiences like this make customers not trust what the pilot is saying.

Service was slow Flight was very loud at back of plane

I need to note that this flight experience was generally fine but the boarding situation was absolutely a mess and there wasn’t any actual priority boarding. I rated the experience poorly because I’m am genuinely so frustrated with the crew on United taking the baggage space in first class. This flight it didn’t happen, but the last few flights (when I ironically don’t get an opportunity to provide feedback) have been spoiled because upon entering the first class cabin as one of the first few seated passengers, the overhead bins are full and ‘crew’’ tags are on the bags of those taking space. I don’t intend to infer some sort of a class or caste system but it’s absolutely ridiculous that the crew takes the overhead storage above and beyond their most loyal and lucrative customers. They should not even have economy space IMO. And I’ve gotten grief when I’ve noted to the crew the ridiculousness of the notion that the crew (who are the last off the plane) should have priority over flyers who pay. I hope you find a way to convey this message to United because it’s happening with increasing frequency and I intend to find a way to expose the specific crew members who are doing this on a flight by flight basis. (And I have a day job)

Seats needs to be wirer and food is very poor

Pretty much the exact same comments for this flight, there was crazy weather!

I have been flying united for a long time but now I’m done

1) United economy seats barely recline. 2) I have yet to get United WiFi to work, after numerous flights.

Return flight was perfect. All on time and no hiccups. However, going was another story. I don't blame United for the weather, but I am rather disappointed in its response to my getting stranded in my layover city for the night. United gave me a $20 food voucher. That's it. But besides this policy, the employees were incredibly helpful rerouting me to my final destination in Fort Lauderdale, FL. So overall, 8 out of 10. 10 out of 10 for flight comfort, inflight service and before flight service. 5 out of 10 for layover handling.

Santa Barbara is a super small and easy airport. Breezed through rental car return, breezed through Security, ordered a coffee and muffin and to my gate in less than 30 minutes. Maybe because it was a small airport we got the oldest plane. Hardly any overhead space and absolutely zero internet. Its NFL Sunday man! That hurt.

There were no vegan options for first class. Even though we were promised the satellite internet for free, we received NO wifi at all. Even though we were promised a 20-min early arrival, we ended up over 30 mins late.