Traveller reviews
Overall rating
7.0
Good
Based on 68,017 reviews
Boarding
7.4
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.5
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United Airlines information
| IATA code | UA |
|---|---|
| Routes | 1388 |
| Top route | San Francisco to Chicago O'Hare Intl |
| Airports served | 207 |
| Top airport | Newark |
United Airlines traveller reviews
Pros
""Everything was cool, smooth flight.""
(in 2442 reviews)
""Great crew, comfortable and clean flight.""
(in 2084 reviews)
"Flight attendant very professional and friendly"
(in 2447 reviews)
Cons
"Customer service was very poor."
(in 236 reviews)
""Good flight, but pretty jammed in""
(in 4938 reviews)
"Flight to IAD arrived early."
(in 117 reviews)
Recent reviews
Traveller rating
7046
6264
5561
3513
3643
Find reviews that mention:
fly united
flight attendant
leg room
customer service
connecting flight
basic economy
crew was great
flight was cancelled
great flight
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short flight
flight entertainment
seats are small
arrived early
seats were uncomfortable
friendly staff
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10.0
Pros: Great service from everyone.
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10.0
Pros: Great service from everyone.
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10.0
Pros: great
Cons: nothing still remember it was a good flight
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2.0
Pros: Nothing
Cons: 16 hour delay is unacceptable
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4.0
Pros: Good entertainment options
Cons: They did not even pretend to care about passengers who did not wear a mask. Very disappointing.
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4.0
Cons: Row 39 seat F extremely uncomfortable!!!!
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10.0
Pros: Grew was amazing.
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2.0
Pros: Nothing....old plane crappy service...the crew seems That they been punish to do that flight ...screens didn’t work...one of the crew members told me that I can’t change seats even that my screen dinner work because I didn’t pay enough to change my seat
Cons: To fly in another airline.... United ? No way what a lack of empathy.... never again
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10.0
Pros: The crew was professional.
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10.0
Pros: Amazing crew!
Cons: Keep traveler's updated on delays.
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6.8
Cons: seats are terrible.
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8.3
Pros: Always good movies
Cons: Overall everything is good , with the actual situation I font think is a problem with the airline or employee
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5.0
Cons: After so much money given to private airlines from the government to mitigate their loses during the pandemic, they are still packing their planes back to back. It should be a law to forbid more than two passenger per sit row leaving the middle seat empty, unless they're in the same reservation.
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10.0
Cons: A longer trip.
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4.0
Pros: The crew was fine
Cons: Cramped old A319,totally packed
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3.6
Pros: The crew was fine
Cons: No open seats at all. Old cramped A319
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5.3
Cons: Boarding was extremely slow and we arrived 1 hour late
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10.0
Cons: Redundant checking of travel documents could be unified I suppose. I do understand international travel peculiarities may be hard to overcome
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4.0
Cons: Video entertainment did not work properly. Stewardess reset it but audio was totally garbled. I tried it with three different sets of earphones.
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10.0
Pros: Crew was amazing very clean
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9.3
Pros: screen in the seat to watch movie
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7.3
Pros: Smooth flight
Cons: More room on plane. Seats are very close together
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4.3
Pros: Crew is good
Cons: Delay is a problem, am late for second fly
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8.0
Pros: Ok
Cons: Less full
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10.0
Pros: Crew was great!
Cons: N/A
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8.4
Pros: everyone was great.
Cons: very full flight but that's expected.
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10.0
Pros: crew was amazing!!
Cons: nothing!
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6.0
Cons: No room
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7.5
Pros: Flight attendant super nice.
Cons: Small uncomfortable seats
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5.2
Pros: Nice staff
Cons: Cleanliness. There was a ton of garbage in business / frost class back pockets. Seats were dirty. Tray tables were dirty. Not the best entertainment options.
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3.0
Pros: The crew was great.
Cons: There were no phone chargers and no snacks.
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3.3
Pros: The crew was great.
Cons: There were no phone chargers, and there were no snacks.
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3.2
Cons: Not social distanced full flight
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9.3
Pros: Llego a tiempo
Cons: N/h
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10.0
Pros: The food
Cons: Nothing
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10.0
Pros: First time flying united and i love the bag policy. Great airline
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8.0
Pros: Left on time, arrived on time.
Cons: Nothing
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8.0
Pros: Crew was great
Cons: Nothing. Experience was awesome
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6.6
Cons: There was a delay bc of miscommunication with passengers. We sat in the plane for an hour before we took off. It was annoying
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8.3
Pros: First flight from STL to ORD was amazing. I was upgraded to 1st class...not sure why. Robert was a fantastic flight attendant.
Cons: There was a delay on my second flight from ord to gsp bc there was some type of miscommunication/altercation with some passengers not wearing masks. I have been traveling since 11 am and it was annoying to have to wait another hour.
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2.0
Cons: Disastrous rescheduling
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10.0
Pros: Friendly crew
Cons: Security staff short with passengers
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4.4
Pros: Convenient time of day.
Cons: First class seats were terrible. No padding. Meal of a messy sandwich was bad. No drink service was offered.
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4.4
Pros: We didn’t crash.
Cons: First class seat was uncomfortable and had very little padding. Meal service was not good. No drinks offered.
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5.6
Cons: Person next to me was talking across me
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10.0
Pros: Crew was fantastic!! Great job.
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6.4
Pros: on time
Cons: cramped, no overhead space due to "backpacks and jackets" on inconsiderate passengers
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7.0
Pros: spaced out
Cons: there was no food alergy alternatives (Gluten Free)
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4.0
Cons: Flight delayed
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10.0
Pros: Excellent experience & return flight on airbus plane was fantastic, reduced flight time by 1 hour. Great trip, thank you United Airlines
Cons: All great
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5.6
Pros: It got me on the way
Cons: An outlet and letting me get into Canada
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9.3
Pros: The crew was efficient and controlled the mask situation well. The seat was well used so it was not as comfortable as I expected. The flight crew did an excellent job with providing information and flying a smooth flight.
Cons: Boarding was a little chaotic as the person calling out rows kept repeating the same rows for boarding.
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10.0
Pros: Na
Cons: Na
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4.6
Cons: Ohare baggage claim. I was first class and my bag came out last
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10.0
Cons: Excellent experience
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9.0
Cons: Excellent experience
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9.0
Pros: Friendly and courteous
Cons: Immigration and customs forms should be online.
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10.0
Pros: Everything happened as planed
Cons: Covid testing and requirements was stressful
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7.3
Pros: They were efficient and courteous in distribution of beverages and collecting garbage
Cons: They let out 5 rows at a time which was good, then sort of have up after the first 10. But good concept in keeping things orderly
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7.2
Cons: On board Mask enforcement - was not done. The video controller buttons were on the arm rest. This presented a challenge to actually USE the arm rest for myself and my seat mates - we were constantly and inadvertently turning the monitor on.
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Flight status
United Airlines route map
Top airports served by United Airlines
- Newark Airport (EWR)
- Chicago O'Hare Intl Airport (ORD)
- Houston George Bush Intcntl Airport (IAH)
- Denver Intl Airport (DEN)
- San Francisco Airport (SFO)
- Washington Dulles Intl Airport (IAD)
- Los Angeles Airport (LAX)
- Boston Logan Intl Airport (BOS)
- Orlando Airport (MCO)
- Las Vegas McCarran Airport (LAS)
- San Diego Airport (SAN)
- Austin Bergstrom Airport (AUS)
- Seattle/Tacoma Intl Airport (SEA)
- New York LaGuardia Airport (LGA)
- Portland Airport (PDX)
United Airlines contact information
- UA IATA code
- 603-2143-1433 Call
- united.com Visit
Overview of United Airlines
United Airlines has many classes for customers to choose from, with some examples being United Polaris, Business, Premium Plus, and Economy Plus. For an extra luxurious experience, select United Polaris, as it comes with a cozy bed, a gourmet hot meal, and amenities such as silk pajamas. Business will also provide you with a hot meal and two free checked bags, while Premium Plus includes upgraded seats and free alcoholic beverages. To ensure that you have extra legroom, opt for Economy Plus, an option that will give you a spacious seat.
While this airline has 8 different hubs that are all located in the United States and its territories, it also flies to over 200 destinations around the world. Belgium, France, and Germany are just some examples of popular countries that can be visited in Europe, while China, Japan, and Singapore are convenient for those hoping to visit Asia.
In addition to being a member of Star Alliance, known for being the world’s largest airline group, United Airlines has codeshares with many companies, including Air Canada, Austrian Airlines, and Lufthansa. The company also maintains joint ventures with additional airlines, such as Air New Zealand, Brussels Airlines, and Swiss International Air Lines.
This airline operates a fleet of over 775 aircraft, with all of them either Airbus or Boeing. The Boeing 737-900ER is the plane that is most commonly used by the company and many of them are decorated for special sporting events or in celebration of the Star Alliance. The Boeing 777-200 is oftentimes used for long international flights as it can fit over 350 customers.
United Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), United Airlines will continually update its policies accordingly. Please contact United Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on United Airlines policies here: United Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.