Traveller reviews
Overall rating
6.2
Good
Based on 26,564 reviews
Boarding
6.6
Comfort
6.1
Crew
7.1
Entertainment
5.6
Food
5.5
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United Airlines information
| IATA code | UA |
|---|---|
| Routes | 1460 |
| Top route | Newark to Orlando |
| Airports served | 226 |
| Top airport | Newark |
United Airlines traveller reviews
Pros
""Everything was cool, smooth flight.""
(in 2442 reviews)
""Great crew, comfortable and clean flight.""
(in 2084 reviews)
"Flight attendant very professional and friendly"
(in 2447 reviews)
Cons
"Customer service was very poor."
(in 236 reviews)
""Good flight, but pretty jammed in""
(in 4938 reviews)
"Flight to IAD arrived early."
(in 117 reviews)
Recent reviews
Traveller rating
1529
827
674
597
40
Find reviews that mention:
flight attendant
first flight
great flight
flight was cancelled
crew was great
hour delay
entertainment system
fly united
basic economy
leg room
customer service
arrived early
middle seat
seats were comfortable
seats were uncomfortable
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10.0
The flight was EXACTLY on time and a pleasant flight. All Covid safe practices were in effect.
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1.9
Are you kidding me! United said you canceled the flight and Lufthansa said there was no ticket issued. What happened? I had to pay $3800 at the airport just to get back. Somebody with some answers should call me ASAP. Frederick Cheney 603-425-8273
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10.0
The crew was very friendly and boarding was very fast and easy
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7.9
It is virtually impossible to hear the announcements on this plane. Very poor audible equipment. The attendant did a nice job with serving drinks and snacks to everyone on this tiny plane. He was efficient and pleasant.
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10.0
I loved the way the flight attendants made sure everyone was safe. The pilots were generous and made sure I was safe and landed safely
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10.0
No snacks but everything else was great.
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7.9
I had a middle seat on an exit row. The legroom was very good, but it's never fun to be in a middle seat! 'Hard to "fix" that, but I was happy to catch my earlier flight back to EWR (my original, later flight was actually delayed by over an hour - whew!)!
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5.9
Late due to crew not controlling passengers. Wifi and entertainment did not work well. No food option.
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5.9
Flew United Airlines. Was planning to get some work done on the flight. Had to use the flashlight on my smartphone because the overhead light for my seat would only stay on for a couple seconds before turning off. Just another example of United not maintaining their planes like they used to.
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3.9
Flight delayed, cabin was very hot, not explained what was going on.
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5.9
No catering available for a two hours long flight. Neighbor’s mask kept slipping off and no crew said anything.
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7.9
It was delayed 10 hours so really sucks
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7.9
Boarding was done way too fast compared to other flights, food/beverage service was minimal (water only), attendant was helpful, flight was timely departing and arriving
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10.0
It was a little crowded for CoVid, but the crew friendliness and helpfulness was exceptional. Food and beverage service best of my trip.
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3.9
United caused me to miss a dinner date, made it difficult to get to my car in the parking garage as we arrived AFTER O'hare closed down for the day. At a minimum, the should upgrade my Frequent Flyer status permanently.
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7.9
My screen didn’t work at my seat. Communication at Toronto airport between the two flights was non-existent. We were not given TSA precheck, we weren’t told we were going through US customs in Toronto, we were given instructions like go into that room and sit down. Really, really poor quality airport. Walkways were turned off, poor air conditioning, lack of food services, etc. I will try to avoid Toronto airport in future travels.
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7.9
Such uncomfortable seats. Surprised that during COVID every seat was taken. We checked in online and had our boarding passes printed. We got into the drop your bags line and watched as the line for checking in went twice as fast if not even more. If we uploaded everything and bothered to check in, why did our line take longer than for people who were checking in at the airport? Not happy about that! Definitely something wrong there. And they reprinted out boarding passes- why?
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5.9
The flight overall wasn't bad, but there were some earphones left in the seat back in front of me that made me go "eww." I also couldn't get the attendant to bring me a pair of earphones or show me where to plug in to watch movies or TV. There was also a bottle of water rolling on the floor, but that could have been dropped by a passenger on this flight. Overall, I had a "meh" experience.
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7.9
It was dirty
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1.9
Missed
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7.9
Not enough leg room.
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5.9
Boarding was slow and complicated, lack of communication between passengers and Front desk. It was disastrous I have expectations for economy plus, but at the end it's too expensive for such a low " benefits " The crew just visit my seat for takeoff, food and beverage, landing. Very poor attention.
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5.9
I like the attention in front desk, all the precautions and clarify the doubts. The airplane looks old and too much noise.
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1.9
Flight delayed
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10.0
Gate area at Newark was great. Nice design. Much better than 10 years ago when I used to fly out of Newark all the time. Boarding process went smoothly. Flight was on time all around. Bag was at baggage claim as soon as I walked to the claim area. Super fast. Probably by best flight ever on United.
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10.0
I didn’t eat any of the snacks nor drink any of the beverages available on the flight. I tend to fall asleep on the plane, which is what happened. It has been a while since I have flown United, I appreciated the spacious seating, comfortable seats and improved planes. Thanks for making the flight easy and enjoyable, it seems like the company has been working on making general improvements to their flights and it’s paying off.
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7.9
Flight was nearly an hour late. Drink selection on board was excellent! I was very pleased to see White Claw Gard Seltzer on the menu.
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10.0
very small overhead bins. neither of my undersized pieces fit. both had to go under my seat. luckily, the passenger next to me still had room for their bag too.
review from
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1.9
90 min delay. No reason. Missed 2 flight from IAH to SFO. Had to spend night on my own money. No lounge open for early morning
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1.9
Horrible
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Flight status
United Airlines route map
Top airports served by United Airlines
- Newark Airport (EWR)
- Houston George Bush Intcntl Airport (IAH)
- Denver Intl Airport (DEN)
- Chicago O'Hare Intl Airport (ORD)
- San Francisco Airport (SFO)
- Washington Dulles Intl Airport (IAD)
- Los Angeles Airport (LAX)
- Orlando Airport (MCO)
- Boston Logan Intl Airport (BOS)
- Las Vegas McCarran Airport (LAS)
- San Diego Airport (SAN)
- Austin Bergstrom Airport (AUS)
- Seattle/Tacoma Intl Airport (SEA)
- New York LaGuardia Airport (LGA)
- Tampa Airport (TPA)
United Airlines contact information
- UA IATA code
- 603-2143-1433 Call
- united.com Visit
Overview of United Airlines
United Airlines has many classes for customers to choose from, with some examples being United Polaris, Business, Premium Plus, and Economy Plus. For an extra luxurious experience, select United Polaris, as it comes with a cozy bed, a gourmet hot meal, and amenities such as silk pajamas. Business will also provide you with a hot meal and two free checked bags, while Premium Plus includes upgraded seats and free alcoholic beverages. To ensure that you have extra legroom, opt for Economy Plus, an option that will give you a spacious seat.
While this airline has 8 different hubs that are all located in the United States and its territories, it also flies to over 200 destinations around the world. Belgium, France, and Germany are just some examples of popular countries that can be visited in Europe, while China, Japan, and Singapore are convenient for those hoping to visit Asia.
In addition to being a member of Star Alliance, known for being the world’s largest airline group, United Airlines has codeshares with many companies, including Air Canada, Austrian Airlines, and Lufthansa. The company also maintains joint ventures with additional airlines, such as Air New Zealand, Brussels Airlines, and Swiss International Air Lines.
This airline operates a fleet of over 775 aircraft, with all of them either Airbus or Boeing. The Boeing 737-900ER is the plane that is most commonly used by the company and many of them are decorated for special sporting events or in celebration of the Star Alliance. The Boeing 777-200 is oftentimes used for long international flights as it can fit over 350 customers.
United Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), United Airlines will continually update its policies accordingly. Please contact United Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on United Airlines policies here: United Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.