Traveller reviews
Overall rating
6.2
Good
Based on 26,829 reviews
Boarding
6.6
Comfort
6.1
Crew
7.1
Entertainment
5.6
Food
5.5
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United Airlines information
| IATA code | UA |
|---|---|
| Routes | 1330 |
| Top route | Newark to Orlando |
| Airports served | 224 |
| Top airport | Newark |
United Airlines traveller reviews
Pros
""Everything was cool, smooth flight.""
(in 2442 reviews)
""Great crew, comfortable and clean flight.""
(in 2084 reviews)
"Flight attendant very professional and friendly"
(in 2447 reviews)
Cons
"Customer service was very poor."
(in 236 reviews)
""Good flight, but pretty jammed in""
(in 4938 reviews)
"Flight to IAD arrived early."
(in 117 reviews)
Recent reviews
Traveller rating
9479
5797
5230
5822
92
Find reviews that mention:
flight attendant
first flight
great flight
flight was cancelled
crew was great
hour delay
entertainment system
fly united
basic economy
leg room
customer service
arrived early
middle seat
seats were comfortable
seats were uncomfortable
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8.0
As a father traveling alone with an infant I found the staff to be extremely helpful. All staff went out of their way to ensure I had everything I needed for a comfortable flight. The gate agent even went so far as to change my seat so I had an empty seat next to me that I could have my child sleep on. On board they provided some additional food and things to keep the baby entertained. The flight attendants even offered to hold my baby so I could use the facilities more easily on my own. All around a friendly staff. Of course the food could be a bit better and the seats a bit more comfortable but no surprise there. I would say they have good entertainment options (for adults) but I didn't get the chance to use their entertainment system at all.
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10.0
Flawless and the flight attendants were exceptionally friendly and hard working.
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10.0
Flawless
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10.0
Excellent staff! It was good seeing the flight attendant graduation “last” day if you will. Love United 👍🏻
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10.0
The crew and staff have no control over issues that are not satisfactory. However, administration could and should make passengers comfort only secondary to that of safety. The cramped seating. The rule of only accepting credit cards through the app to purchase food and drink…REALLY?? You want us to complain about the crew when in reality it’s a board and management that are TOTALLY UNSATISFACTORY..
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2.0
Stuck in the plane for over 3 hours. No updates from the crew.
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2.0
Stuck in Washington for over 4 hrs due to only 3-4 inches of snow. We boarded the plane and we’re trapped on the plane for 3 hrs….for now reason except to get an “on time departure”. We could have waited in the terminal until the plane was freed from the snow and de-iced. No food or water for over 2.5 hours and we were restricted to our seats. We did not receive timely updates from the crew. Probably will not fly United for a long time.
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10.0
The best
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10.0
United airline is best in the world good costumer service they go above and beyond for you
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8.0
Tienen que mejorar el snap y que todas sus unidades tengan pantallas para entretenerse
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10.0
Great service, friendly crew, flight crew kept us well informed
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10.0
Super friendly staff only thing is the planes are too small as I am 6’4 1/2 how do been to walk in the plane and neck was on a 30° angle
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10.0
Not to bad gray flight but small plane
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10.0
Fly United
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10.0
Fly United
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10.0
Fly United and be safe and happy
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10.0
Everything was great! Felt clean and virus free.
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10.0
The best Airline United
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10.0
The free wifi
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10.0
Everything was on time ! Bag was out before me !
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10.0
Everything was on time ! Less stress
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8.0
Incredible crew!
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4.0
The flight itself needed some work. Lights came one and off with no consistency. Leg space is nonexistent (I'm 6'7"). Crew was sluggish to do anything.
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6.0
The armrests were truly uncomfortable! Very cramped. My feet and knees were hurting. My backpack took all the tiny under seat space unlike the previous two flights. I did my best to sleep through the turbulence.
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8.0
Only having four movies to choose from was kind of sad.
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8.0
The Dreamliner airplane is wonderful! The seats are comfy with padded armrests. I noticed the difference especially on my last flight which was crowded and had hard armrests. The food was pretty good. My grandson really liked the chicken risotto and pretzel rolls. I had the pasta which was also serve gelato. Yum! Amsterdam has an amazing airport!
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10.0
Great experience
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10.0
Excelent
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6.0
It was just delayed and scary with all the snow no one could help that crew and pilot was excellent
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4.0
Have to pay, to have food or drinks...and is expensive!
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United Airlines FAQs
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Where does United Airlines fly to?
What is United Airlines’ primary hub?
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Flight status
United Airlines route map
Top airports served by United Airlines
- Newark Airport (EWR)
- Houston George Bush Intcntl Airport (IAH)
- Denver Intl Airport (DEN)
- Chicago O'Hare Intl Airport (ORD)
- San Francisco Airport (SFO)
- Washington Dulles Intl Airport (IAD)
- Los Angeles Airport (LAX)
- Orlando Airport (MCO)
- Boston Logan Intl Airport (BOS)
- Las Vegas Harry Reid Intl Airport (LAS)
- San Diego Airport (SAN)
- Austin Bergstrom Airport (AUS)
- Seattle/Tacoma Intl Airport (SEA)
- New York LaGuardia Airport (LGA)
- Tampa Airport (TPA)
United Airlines contact information
- UA IATA code
- 603-2143-1433 Call
- united.com Visit
Overview of United Airlines
United Airlines has many classes for customers to choose from, with some examples being United Polaris, Business, Premium Plus, and Economy Plus. For an extra luxurious experience, select United Polaris, as it comes with a cozy bed, a gourmet hot meal, and amenities such as silk pajamas. Business will also provide you with a hot meal and two free checked bags, while Premium Plus includes upgraded seats and free alcoholic beverages. To ensure that you have extra legroom, opt for Economy Plus, an option that will give you a spacious seat.
While this airline has 8 different hubs that are all located in the United States and its territories, it also flies to over 200 destinations around the world. Belgium, France, and Germany are just some examples of popular countries that can be visited in Europe, while China, Japan, and Singapore are convenient for those hoping to visit Asia.
In addition to being a member of Star Alliance, known for being the world’s largest airline group, United Airlines has codeshares with many companies, including Air Canada, Austrian Airlines, and Lufthansa. The company also maintains joint ventures with additional airlines, such as Air New Zealand, Brussels Airlines, and Swiss International Air Lines.
This airline operates a fleet of over 775 aircraft, with all of them either Airbus or Boeing. The Boeing 737-900ER is the plane that is most commonly used by the company and many of them are decorated for special sporting events or in celebration of the Star Alliance. The Boeing 777-200 is oftentimes used for long international flights as it can fit over 350 customers.
United Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), United Airlines will continually update its policies accordingly. Please contact United Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on United Airlines policies here: United Airlines Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.