Traveller reviews
Overall rating
6.4
Good
Based on 248 reviews
Boarding
6.6
Comfort
6.9
Crew
7.7
Entertainment
6.8
Food
5.9
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Air Canada information
| IATA code | AC |
|---|---|
| Routes | 437 |
| Top route | Montreal Pierre Elliott Trudeau Intl to Toronto Pearson Intl |
| Airports served | 119 |
| Top airport | Toronto Pearson Intl |
Recent reviews
Traveller rating
3107
2330
1982
1730
31
Find reviews that mention:
flight attendants
flight was delayed
missed my flight
short flight
direct flight
good flight
crew was great
food was good
flight entertainment
fly air
hour late
leg room
great service
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10.0
Notwithstanding a delayed departure to allow passengers stuck in security to make the flight, all went very well.
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10.0
Notwithstanding the late departure (due to late arrival of the aircraft), everything was great.
review from
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10.0
The flight went as expected, notwithstanding a delay to allow a number of passengers stuck in Pearson's security lineup. I gave food a medium rating only because there's no N/A choice - on a relatively short flight we were offered pretzels and something to drink.
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8.0
We were able to get an earler flight which was an awesome accommodation
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8.0
Every step from check in to leaving on time went smoothly
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10.0
👌👍🏻👏🏻
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6.0
Late check in
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8.0
Communication needs to be improved. YUL was training a new x-ray operator. It took 45 minutes for 8 people to go through the security line. The airport was understaffed. Notifications that the Air Canada flight was delayed was not communicated to passengers waiting at the gate until after take-off time lapsed -twice. There are not enough Air Canada gate agents to staff counters. Boarding was slow as passengers who had complicated “issues” with documentation were dealt with one at a time instead of being “triaged”, holding up the single line of boarding passengers. The flight itself was fine. No one employee is at fault. There are systematic issues with Air Canada management that impact the customer experience. These problems represent management and leadership failures.
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8.0
having gate crews there to open the door and let us off.
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2.0
The flight was delayed 3 hours NOT due to weather.
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8.0
When we reach Montreal there was no ground crew to unload the luggage from plane and no information broadcast to explain why there was a three hour delay for picking up our luggage. There luggage area was jam packed with luggage for the last three days of flights. I understand stand it is a difficult time for flying But there was only one person at the lost or delayed luggage and the line was about 100 deep. It would have helped if there woul be an announcement that the next shift arrived at midnight and the luggage would be delayed by three hours
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10.0
The meal selection was good for me in this flight vs. the competition. The WJ flight to LHR didn’t have great food selection
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10.0
People in the airport were very helpful and good natured for 4 a.m. Check in was flawless. Thank you.
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4.0
Lots of delays and broken parts. TVs didn’t work, charging ports didn’t work. Overhead luggage bins also had trouble closing properly. Overall was not happy with my experience
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2.0
The agents at boarding were extremely rude to the guests
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2.0
To be honest the experience I had was awful both of my flights were delayed and ended up stuck on a 5 hour layover in Vancouver after my first flight was also delayed by 2 hours turning what was supposed to be a 4 hour trip into almost 12 hour run around definitely disappointed by the overall first air canada experience all around
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2.0
The charging port didn't work. And bathroom was dirty
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8.0
Nothing. Everything was good.
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2.0
The plane was delayed, and we almost didn’t have the time to catch our connection flight
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2.0
The flight took off three hours late and we missed our connection. Boarding the plane was nothing short of controlled chaos. Nobody adhered to the zones for boarding, and there was no way to line up in the required order. Seats were uncomfortable. Not a great way to spend 6-7 hours.
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2.0
Aircraft arrive late and with no air conditioning. The interior of the plane was dirty with fabric torn. Not a great flight at all.
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2.0
Air Canada managed to lose all four of our checked bags. To date, the only way to talk to anybody from Air Canada has been to actually go to the airport. Their baggage claim number does not answer and the customer service number can not help. Our bags got into LHR 1-2 days after us. We tracked the bags and went to the airport to collect the bags. No contact whatsoever from Air Canada to inform us of the bags being delivered or to assist. One bag is still missing and indefinitely stuck in Toronto. The customer service in regards to this matter has been abysmal. We're never flying Air Canada again.
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2.0
My experience Air Canada it’s pretty bad I’m still in Montreal my flight got canceled from Montreal to Philadelphia and they said there is no flight for two days so I have to stay in Montreal for two days I need my money back and I need a hotel expense
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10.0
Very good 👍
review from
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2.0
Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.
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4.0
Flight delayed by four hours
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8.0
Overall it was a pleasant flight.
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8.0
It was too crowded. Flight was delayed and luggage collection was a mess.
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8.0
Staff collaboration was good.
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2.0
Late departure. Held the plane 50 minutes for connecting passengers. Flight map inoperable, poor quality onboard food, captains announcement minimal with no flight info. Only 2 cabin crew for 160 economy passengers. I will never use this airline again.
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Flight status
Air Canada route map
Top airports served by Air Canada
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Calgary Airport (YYC)
- Ottawa Airport (YOW)
- Edmonton Airport (YEG)
- Halifax Intl Airport (YHZ)
- Los Angeles Airport (LAX)
- Winnipeg Airport (YWG)
- San Francisco Airport (SFO)
- New York LaGuardia Airport (LGA)
- London Heathrow Airport (LHR)
- St John's Airport (YYT)
- Frankfurt am Main Airport (FRA)
- Mexico City Benito Juarez Airport (MEX)
Air Canada contact information
- AC IATA code
- 60-3-2715-2053 Call
- aircanada.com Visit
Overview of Air Canada
Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.
Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.
It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.
Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.
Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.