Traveller reviews
Overall rating
6.3
Good
Based on 9,392 reviews
Boarding
6.5
Comfort
6.2
Crew
7.1
Entertainment
6.1
Food
5.5
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Air Canada information
| IATA code | AC |
|---|---|
| Routes | 439 |
| Top route | Montreal Pierre Elliott Trudeau Intl to Toronto Pearson Intl |
| Airports served | 114 |
| Top airport | Toronto Pearson Intl |
Air Canada traveller reviews
Pros
"The on-board crew were great."
(in 945 reviews)
"Comfortable seat - great service."
(in 98 reviews)
"Great flight crew and smooth landing."
(in 941 reviews)
Cons
"In-flight entertainment had technical issues."
(in 538 reviews)
"Plane was many hours late."
(in 217 reviews)
"Not enough leg room etc."
(in 143 reviews)
Recent reviews
Traveller rating
243
176
122
101
7
Find reviews that mention:
flight attendants
flight was delayed
missed my flight
short flight
direct flight
good flight
crew was great
food was good
flight entertainment
fly air
hour late
leg room
great service
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5.9
We had to run to catch our flight. An announcement should have been made that they would wait for us. When we were departing our flight from Hfx. There was commotion became the flight attendants asked for passengers to wait that weren’t connecting to another flight,a passenger yelled out for everyone to SIT DOWN that weren’t connecting. I feel that the air craft should be exited the same way as is boarded,by zones.Also,if people are connecting then those passengers should be exited first,an announcement to suggest that people wait DOES NOT WORK. So much for social distancing!
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1.9
Worst airlines ever used
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1.9
The 2 hour delay *after boarding* with 2 children was not the best. Also you guys brought no food on board, for 2+5.5 hours of being on a plane.
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1.9
Sat for 4 hours on the ramp in the airplane because Air Canada didn’t have enough staff to load the bags or close the aircraft door! Lol
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10.0
Great flight, arrived early.....perfect
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10.0
Air Canada crews are very professional. I am a long time customer and keep going back becausr of how i am treated
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5.9
Had to wait over an hour before finding a gate
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1.9
4 hours late
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1.9
1st flight was late by 19 mins. Due to immigration and customs we missed by 5 mins and 2 even 2 flight was delayed my 20 mins still they did not took us. We had to Wait at airport for 4 hours. Really bad experience.
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10.0
The airport in Fort Lauderdale very mediocre !
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10.0
All is exelent.
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10.0
The food selection has been better in the past but due to Covid it is understandable. This particular flight did not have any entertainment and the Air Canada App did not work to access movies.
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1.9
no booze being served in cattle class; there is no valid reason for this, just lazy flight attendant's union. only in biz class!
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5.9
Friendly staff especially the Asian lady. Boarding could have been faster but was alright-it was organized.
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7.9
Online check in the night before made boarding easy. Free check in of luggage at the gate was also offered. Crew offered drinks twice. Wish they would give food like they used to instead of selling it. On board entertainment was good & worked well. Surprised that it was a full flight but it was comfortable. Boarding and deplaning was organized and check in luggage came out promptly!
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10.0
Amazing flight, price and experience
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10.0
Amazing flight. Great staff.
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10.0
The flight was very pleasant, the crew members friendly and quick to respond to requests. However, they did not provide a sandwich during the flight…
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6.0
Pros: The aircraft
Cons: Baggage handlingreview from
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6.0
Cons: The air conditioning
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8.0
Cons: Prefer PBI We took FLL because no flight available from or to PBI
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8.0
Cons: Prefer PBI we use FLL when there is no flight available from or to PBI
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8.0
Cons: Prefer YUL to PBI FLL is in case that there is no flight available to or from PBI
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2.0
Cons: Pissed that when you book as a couple, same address, same name that you aren’t seated together unless you pay extra. And having to pay for a suitcase is a rip off. You can’t bring shampoo and products with you on the plane but have to pay to check them. I can’t seem to pack enough clothes for a vacation in a carry on. Airline rip off
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4.0
Cons: Not so crowded during COVID. Every seat full
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10.0
Pros: I liked everything, Air Canada and Lufthansa did everything to facilitate travel for the passengers during these uneasy times. Everything is really well organized, on schedule, with outmost courtesy and effort
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10.0
Pros: The check-in and boarding process and time was great and quick, respectively. And the crew was quite friendly and courteous. Also, our luggage was waiting for us once we deplaned (could be due to low level of travellers).
Cons: Nothing really. This was by far the best and fastest flight door-to-door.review from
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10.0
Pros: comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2"
Cons: they did the best, were polite, helpful other AC flights taken, this was probably the bestreview from
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7.6
Cons: Tight seating
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5.2
Cons: Bathroom was disgusting. Sink and toilet clogged and filled with paper
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Flight status
Air Canada route map
Top airports served by Air Canada
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Montreal Pierre Elliott Trudeau Intl Airport (YUL)
- Calgary Airport (YYC)
- Ottawa Airport (YOW)
- Edmonton Airport (YEG)
- Halifax Intl Airport (YHZ)
- Los Angeles Airport (LAX)
- Winnipeg Airport (YWG)
- New York LaGuardia Airport (LGA)
- San Francisco Airport (SFO)
- London Heathrow Airport (LHR)
- St John's Airport (YYT)
- Frankfurt am Main Airport (FRA)
- Mexico City Benito Juarez Airport (MEX)
Air Canada contact information
- AC IATA code
- 60-3-2715-2053 Call
- aircanada.com Visit
Overview of Air Canada
Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.
Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.
It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.
Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.
Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.
Air Canada Cancellation Policy
As the situation changes with coronavirus (COVID-19), Air Canada will continually update its policies accordingly. Please contact Air Canada directly for the latest information about cancellation fees. You can find the most up-to-date information on Air Canada policies here: Air Canada Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.