|Top route||Vancouver Intl to Toronto Pearson Intl|
|Top airport||Toronto Pearson Intl|
Cons: Pissed that when you book as a couple, same address, same name that you aren’t seated together unless you pay extra. And having to pay for a suitcase is a rip off. You can’t bring shampoo and products with you on the plane but have to pay to check them. I can’t seem to pack enough clothes for a vacation in a carry on. Airline rip off
Cons: Not so crowded during COVID. Every seat full
Pros: I liked everything, Air Canada and Lufthansa did everything to facilitate travel for the passengers during these uneasy times. Everything is really well organized, on schedule, with outmost courtesy and effort
Pros: The check-in and boarding process and time was great and quick, respectively. And the crew was quite friendly and courteous.
Also, our luggage was waiting for us once we deplaned (could be due to low level of travellers).
Cons: Nothing really. This was by far the best and fastest flight door-to-door.
Pros: comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2"
Cons: they did the best, were polite, helpful other AC flights taken, this was probably the best
Cons: Tight seating
Cons: Bathroom was disgusting. Sink and toilet clogged and filled with paper
Cons: The plane was loaded front to back and unloaded without any disipline i.e. the usual uncontrolled mob. Neither is a good idea in this time of covid-19.
Cons: For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods
Pros: I had a row to myself which was pleasant , the crew was very attentive and did assist when needed ... the ride was smooth
Cons: Snacks should at least be offered I came prepared but young children and teens tend to get hangry ... maybe more options for drinks as that’s all we get served?
Pros: Everything was fine.
Cons: No issues.
Pros: Fast flight
A whole row to almost every person
Pros: The spacing was good
Sanitary with every Air Canada airplane I’ve been in was good
Lighting felt cozy
Cons: Kept hearing a dog and baby cry People not social distancing when plane lands People not wearing their mask right
Pros: Fast flight
Had a whole row to myself
Distancing was good
Cons: People sitting in front of me would keep putting down their mask and didn’t listen to the flight instructions when being showed the demonstration. Flight attendant wasn’t as friendly as other flight attendants I’ve had
Pros: First time traveling with my dog and it went well.
Pros: The agent was at the air Canada counter was amazing. He helped with getting my toddler a ticket, he walked us all the way to our gate because we were late boarding.
Cons: My toddler should have been issued a ticket from the beginning if that’s the policy. It took forever to cross the airport and then i had to figure out where to get our tickets which took over an hour and then we had to go through tsa again. Thank God the agent helped us through. I ended up not having food nor water for my son nor myself and of course no service on the flight. It was a miserable day to say the least.
Pros: The crew were friendly & made us feel welcomed
Cons: What happened to physical distancing? Flight was packed full.
Pros: I managed to get a comfortable seating
Pros: Quiet flight in fairly empty flight
Cons: food choices, no blanket
Cons: Service was cursory
Pros: TV movies
Cons: More popular movies
Cons: It was a 767 what was a good surprise at first but very old. Food was not worth eating, crew was fine. The seats like the airplane, old.
Cons: Lots of different thin: boarding lines weren’t clear, seats are not that comfortable, food was fine but not great and I would give a very good to crew
Pros: Empty middle seat so more room.
Pros: Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated.
Excellent restrooms on the 787.
Cons: Not enough leg room etc. for the long flight.
Pros: Food and beverage service was great, especially the the wine/beer and hot meals on the long flight.
Cons: Not enough leg room etc. for the long flight. Cushions and blanket were nice.
Pros: Food and drinks provided were really appreciated especially the wine/beer and hot meals on the long flight.
Cons: Not enough leg room etc. for long flights. Cushions and blankets were nice.
Cons: If it wasn’t 3 hours late.
Pros: Got there
Cons: Way too expensive
Cons: Laptop charger (115v) would be appreciated
Cons: delayed. gate changes
Pros: Crew did the best with what they had
Cons: Four hour delays with little to no updates along the way are inexcusable
Cons: Unclear how Air Canada is still claiming “beat airline in North America.” I think that was true 5+ years ago but the last two years they have been an operational nightmare with customer service also being atrocious
Pros: Crew is ok.
Cons: Be on time
Pros: Crew is great!
Pros: All was good
Cons: Them good
Cons: Flight was delayed, crew in general was disorganized, most usb charging ports weren’t working, touchscreen is very outdated
Pros: Crew were great...
Cons: Food was very poor. Entertainment was awful
Cons: I’m just thankful the Castlegar flight went.
Cons: No food included (and that fact wasn't made clear when speaking to Air Canada on the phone -- which was, itself, a whole fiasco during booking). Exact options for "meal tray" would have been nice to see on the in-flight entertainment system.
Pros: Crew member was grumpy, not friendly and did not give eye contact
Cons: Friendlier service and more organized to get on plane. All zones weren’t called and then announcement came on saying last call. Also not enough room for bags. Crew member was on phone when we arrived to plane. No explanation on why but made me feel uncomfortable about our safety.
Pros: There was enough leg room and boarding was done reasonably quickly.
Cons: The flight was delayed by 15 minutes without explanation.
Cons: crew could have been more professional, the signs for boarding were confusing
Pros: seats were pretty cramped in economy
Cons: AC changed departure lounges and nearly missed flight.
Cons: Departed one hour late due to weather from incoming flight departure city, YVR.
Cons: AC lost one of our suitcases and it did not arrive until late afternoon of the next day. Filled out a missing luggage report.
Cons: Late departure as YVR would not allow us to land due to weather. Late arrival as YVR would not allow us to land as too many flights in the pattern.
Cons: Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight.
Pros: Entertainment TV worked well
Cons: Bigger space between seats Food or snacks offered
Pros: The whole process from check-in to getting luggage was smooth.
Cons: Food wasn't great. It wasn't terrible either but I've had better.
Cons: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.
Cons: The crew services are excellent
Pros: The meals and the consistent drink service was great
Pros: Crew was great
Cons: We were on the runway for one hour and Calgary was not notified so we could not make our connecting flight even though room on the plane. On the flight an hour later we were on the plane for three hours but the weather prevented takeoff. Now we are sleeping in the airport until 6 am. So I think communication needs to be improved
Pros: Timming Was ok
Cons: No Food, old tv, poor confort seat
Cons: it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto
Air Canada is based in Toronto and plays a major role in transporting passengers across the United States-Canada border. Secondary hubs are also located in Calgary, Montreal and Vancouver. First offering transcontinental routes in 1938, scheduled services are now regularly run to Europe, South America, Asia, Oceania and Africa. Seasonal flights are offered to a number of Caribbean and Central American countries, such as the Bahamas, Cuba, Jamaica, Puerto Rico and the Dominican Republic.
Operating as aligned subsidiaries, Air Canada Express focuses on domestic flights to smaller regional cities and Air Canada Rogue is a low-cost alternative. Halifax, Ottawa and St. John’s are three of the Canadian destinations that the airline group targets.
It is a founding member of the Star Alliance, having joined together with United Airlines, Thai Airways, Lufthansa and Scandinavian Airlines back in 1997. Connecting flights and shared airport lounges across the Star Alliance group boost the value for customers of Air Canada. Additional codeshare agreements are in place with Cathay Pacific, Central Mountain Air, China Southern Airlines, Etihad Airways and Virgin Australia.
Recognized as the flag carrier airline of Canada, a red maple leaf is emblazoned on the tail of the fleet’s aircraft. Boeing and Airbus are the preferred manufactures of choice, with the A320 and 787 series some of the most popular models. A number of the planes are painted with the dark grey Star Alliance livery.
Passengers are given the choice of flying in either Economy, Premium Economy or Business Class when they fly with Air Canada. A host of alternative meal options are available to Premium Economy and Business Class passengers when flying in North America, such as reduced fat, gluten free, vegetarian, low lactose and Kosher.