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Clean room nicely updated. Excessive parking fees that were added in and not disclosed at check in or departure.
Kayak hooked me up with competitive pricing. The hotel was beautiful and very luxurious. Every single Staff member was very friendly and helpful.
Very clean room, very friendly staff, clean common areas, wonderful location in close proximity to 16th street bars & restaurants Walls were very thin and not soundproofed like many hotels. A domestic disturbance broke out in the room next door at 2:00am but was quickly resolved by hotel staff. Our shower curtain was also torn and needed to be replaced.
Comfortable, clean, great location, electronic check in and check out. The tv in our room was not plugged in and the plug was inaccessible. We didn't feel like calling maintenance for this but it was definitely annoying. Also we were on the sixth floor and when we were going to bed around 10 the sound of music from what I presume was a ballroom party was loud. We got a really good deal, maybe that's why? Not typical for my experiences with Hyatt.
Beautiful hotel with excellent rooms. Very good customer service. I've stayed in Denver many times and this is the first hotel I want to return to.
Great location friendly helpful staff. The towels were horrible! Stiff, scratchy, not soft at all. Hurt to dry off with. For such a great hotel this was a huge disappointment
Typical Hyatt...the Grand Hyatt Denver is a bit nicer. I would definitely stay here again. Clean, well appointed rooms...nice bar & coffee shop in lobby.
Staff was friendly at front desk and the location is perfect if you need to be near the convention center or want to go out on the town. Fee for parking was $28 for the first night. Pool was really outdated and didn't match the rest of the workout facility or hottub area. Shower floor was slimy in room.
When I walked up to the counter for check in, the young woman who assisted me was extremely friendly. She answered all my questions and pointed out a few nearby locations I should visit, including some good places to eat. I appreciated this touch and congratulate her, though I cannot remember her name! I had some difficulty finding the cups as they were tucked away in cabinet under the TV. I did manage to find them before I called customer Service, but it was strange not to have them out in the open.
The bed was very comfortable and the accessible bathroom was roomy and well designed. We did not like paying $42 for parking. On the website it says "parking available" but the steep price tag was a shock. This hotel is in downtown Denver so parking is at a premium but I would prefer to know the price up front.
Well Clean!!! N/A
Nice place, good price, excellent service and ubication.
The rooms and staff were knowledgeable and cordial N/A
The hotel smelled nice when you walk in. The staff was courteous and helpful. Great location! Overall it was an alright hotel however we'll probably stay somewhere else the next time we are in Denver. Our room was quite small for the cost. The shower was dissappointing. The elevators were particularly slow.
Great Staff comfy room and on site resturant Price for parking
Fun restaurants in the hotel. Good location Wished the pool area also had a whirlpool spa.
Staff was great. Location is perfect for taking in LoDo area - walk to anything. Some of the tower rooms could use updating and hopefully replace a few of the shower/tub combos with walk-in showers. Bartenders, desk staff all very friendly and helpful with directions and suggestions. Shower/tub combo in Tower rooms.
Staff were super nice and accommodating, room was clean and updated, pool was great, facilities were well maintained. Elevators were weirdly slow; a small flaw.
Big place...hard to find the rooms because of the multiple towers. I gave 2-3 other guests directions because the had problems too.
Seth, the guy who checked us in was great, gave us free drink card and gave us recommendations for clubs. Room was clean and hotel had a nice friendly atmosphere.
Location, Location, Location. The rooms in the tower are smaller. It was not an issue as purpose of visit was a staycation to dine in Denver. Parking was not included with the room it was a extra daily charge.
I like the location. The Mall Ride takes you right to the hotel. The rooms are large, making it easy not to be in others way. The rooms are large but a lot of wasted space. No mirrors for others to get ready. The shower wasn't hot.
Located on the 16th street mall. Anything you want within walking distance.
Great room for the price!
We got upgraded to a nicer room at no additional cost when we mentioned we were on vacation to celebrate my husband's birthday. That night the hotel also had complimentary champagne and dessert delivered to our room for his birthday. I felt like they went above and beyond to make our stay nice. We would definitely stay there again.
Out dated rooms and lobby
The rooms were clean The bed was comfortable The staff was helpful The location in Denver is near the state capital and the artsy gayborhood Reasonable value for the quality room Faint smell of cigarette smoke in my non-smoking room Valet had some fun parking my rented Camaro Valet Parking charges are over-the-top expensive.
Room size was huge MA
The Warwick Hotel is located within walking distance of downtown Denver. Our suite was beautiful, comfortable and very clean. The view off of the balcony was so nice. When leaving to walk to dinner, the Bellhop gave us some suggestions on where to go. He was right on and we had a delicious dinner at Avenue Grill. We thoroughly enjoyed our stay at The Warwick and would stay there again if in the area. The rooftop pool was closed, but we knew that before we booked our reservations. No problem!
They pre authorize your card every night.
Love being able to bring our yellow lab and have him treated as a guest not a problem with no additional charge Patio in our room was big but was in need of some maintenance
Super friendly staff. Great location. Rooms outdated - bad lighting (sucks when you're trying to do your makeup), no microwave/ fridge, limited parking and super uncomfortable beds.
The staff was very helpful and friendly. It was obvious that they were concerned with our comfort.
I liked the roof top swimming pool, spacious rooms with a nice deck. Nice location a few blocks away from 16th Mall shuttle and area. That I had to leave.
Convenient location to airport. Room always hot, even though we never used the "heater card". No food in hotel, besides early morning breakfast. Drink and snack vending machines were out of a lot of items.
Internet was marginal on fourth floor. Windows 10 didn't connect properly to it. Bed was rock hard. Which isn't my preferred.
very conveniently located near airport, cost about $25 Lyft ride into denver one way.
The bed was comfortable and that was the only good part. Front desk staff was not very professional. Twice I called regarding ground transportation...once to the city of Denver from the hotel and once inquiring about bus transportation near the hotel. The staff had no idea if buses even came to the area. Thankfully Uber was available to get us back and forth to the city...no thanks to the Baymont staff on that one either. The guests next to us didn't even get in to their room until 2:30am and were extremely loud and disruptive. The icing on the cake was when the shuttle to the airport that we had to reserve when we checked in told us along with half of the other patrons waiting to board that it was full and we would have to wait for 30 minutes for the next one...Uber came in handy again.
Comfortable bed and pillows, clean and perfect for a quick stay near the airport. Airport shuttle took awhile.
The hotel was convenient and clean. The breakfast wasn't very good. The hot water was cold, many of the apples were rotten, and the eggs were powdered and watery. There were no towels in the exercise or pool area. Housekeeping was knocking on our door at 7am. I had trouble with the computers in the lobby. And while they said that they had a sewing kit, they didn't have one when I needed one. It seems that they just are not taking care of all these details that make life good for guests.
convenient to Denver airport, good shuttle service, the pool looked lovely and next time we might actually swim if we have more time.
Rooms were clean, location was great, indoor heated pool, breakfast Small rooms, small bath rooms, older utilities, did not have microwave or mini refrigerator, parking wasn't the easiest
It was near airport out in the boonies. The check in clerk was unprofessional. He stated when a room becomes available he would call me on my cell. He never called. I went back to check & he said it's been available.
The staff was very friendly and accommodating
Staff was very helpful. Rooms were tidy. Wifi was adequate. Airport shuttle excellent. Amazingly, room not stifling hot in winter -- thermostat worked! -- and heater not noisy. Would have liked to have lounge to get food and drink at night, but that's the trade-off for pricing I guess. Light over sink didn't come on in the morning but I didn't have time to ask staff.
I liked the location as myself and the person I was with had a very early flight and the hotel being close to the airport was a big plus. The sink in our room was completely clogged, hair from a previous tenant was all over it and it would not drain at all. The tub had a very slow drain making taking a shower almost like a bath.
Excellent staff great location.
Small gym and not hot tub.
The room was spacious and clean. The bathroom/shower was great. The staff provided great service and I always had clear communication with them. Highly recommended.
Great proximity to everything downtown, great service, ambiance, etc. Nothing!
Clogged drain in the shower
I did not like paying $275 for the night and being put in room whose walls adjoin the elevator shafts. Could not sleep at all, elevators whizzing up and down all night long. The room we were in 1606 should not be rented for the same price as other rooms of the same layout. I wanted to take it up with the staff in the morning, but had to leave first thing in the morning due to an unexpected family emergency. Therefore I cannot say if they would have taken $ off our bill or not. I may still try to contact management.
Hotel representatives were extremely friendly and helpful. The room was spotless. No coffee when we went down for breakfast. Parked across the street cause parking was expensive.
The stay was very enjoyable. Great staff, they were available when needed and very friendly even the valet staff. Being from out of town the hotel was easy to find and close to everything-food, fun, and shopping!
light rail and b cycle is only a block away.
The staff was nice The price of a bottle of water was crazy never drink the water rather drink out the sink... Bring own water
Clean The day after we checked out, our friends were staying at the hotel. We were supposed to pick them up at a certain time. My phone battery died, they weren't answering their hotel phone (seemed to be broken) but the staff wasn't very accommodating in helping us reach our friends.
Great location. Live music in the lobby was lovely. Bell boy staff was very helpful. Check-in took nearly 20 minutes because there was one person checking us in and about five people in line. I've never waited so long to get a key to my room. And not a huge deal, but all of the preferences I had indicated in the pre-survey were "no longer available." Door to my room took nearly 30 seconds to close. For safety reasons I would have to stand and watch it close every time I went in and out of my room. Area around the tub wasn't very clean.
Friendly staff. Clean Room.Really comfy beds. Luxurious feel in an old style hotel Location is great for walking to restaurants and shopping. Free beverages and milk and cookies in a fun atmosphere. Valet is efficient. $30 to park overnight, but is the best deal for parking with unlimited ins and outs. Went here for our anniversary, great choice, romantic, and fun!
Breakfast included, beer and wine happy hour, comfortable lounge areas, friendly staff, valet parking our window faced a brick wall, but I believe some other rooms have mountain views
Location, breakfast, ambiance, room service menu and food No shampoo in bathroom, phone line to room service not working - front desk had to take my order, loud guests in the hall from 9-10pm so I had to call and make a complaint - took nearly 20 minutes for a response, lamp in room did not work, no washcloths in bathroom
Very friendly staff. Spacious rooms for an older property. Very good amenities, Especially appreciated the complimentary breakfast with quality and variety. Rooms would rise to luxury grade if bathrobes and slippers were included. Otherwise, the property reflects luxury standards.
The staff was really friendly and helpful The furnace is really noisy. The bathroom was dirty
Good location, friendly staff, good value Room felt like it had not been used in a while. There was dust and room had that "sealed up" smell.
Staff was great. Stylish and modern. Decent bed and really nice room. Very clean and quiet. We were overcharged in the bar/restaurant so look out for that.
did like the king size bed. Didn't like the view I had, when I asked for a room with a good view I didn't mean into someone's apartment. So that was a little awkward. Also the furnace kept turning on and off through out the night until finally at 2 am we just turned it off. Lastly when I asked where the aerobic room was they said it was under construction but that they had access to a gym 4 blocks away. Then when I said okay the front desk concierge made a look with a "sorry we can't help you because the car shuttle is backed up" face. Just a little awkward.
clean, and comfortable beds. No refrigerator, 2 towels for 2 people and only one towel rack, bathroom sink design was tough to use. Sparse decorations for a high end hotel.
Great service from all ends-
The staff was nice and fairly attentive. The location was good for my purposes. Cleanliness and housekeeping were lacking. The room was very dark and the bed extremely uncomfortable.
Evening treat of cookies & milk a great perk! Breakfast was OK - but hey it was free!
Clean, comfortable, and conveniently located. Proactive and friendly staff. Good breakfast and free parking
I rrally enjoyed checking in with the friendly staff at the Double Tree. I work at the Broadmoor Hotel and I will say, the service that I recieved was excellent. The staff and my room was oustanding. Thank you for all the great hospitality.
It was clean and staff was nice. I did not like that there was construction being done on the building and we were not told ahead of time or given any kind of discount for the room. Also despite paying for my room in advance and them taking my card and having it on file I got charged a $25.00 fee that I was told would eventually be put back into my account. I have been checked out of the room for almost two days and the fee is still not back in my account. I think the fee was unnecessary when they already took my card information. I was also not told about this fee when booking the room.
The staff was super! Friendly and attentive! Very clean!
Outdoor hottub was awesome during the snowstorm. Pool open 6 am to midnight! Also very close to good shopping and unique restraints in a nice neighborhood. We loved it.
The hotel was clean & comfortable. There is a frig but no microwave in the room. We felt safe in the hotel itself, but the surrounding neighborhood isn't the best.
The staff was very friendly. Almost the entire parking lot was blocked off so we had to park on a second parking deck with no entrance. The drop off area was very crowded due to coned off parking lot. The ac unit in the room was extremely loud.
Pool and hot tub were nice. Bed was comfy as are all Hilton brand beds. Location is not very good. Too far from downtown. Breakfast was expensive and very mediocre. To top it off, our bank account was charged for extra charges after we checked out and when we call to find out what the charges were for, their "accounting department" is impossible to reach.
The staff was very helpful and the rooms very nice and clean...great view of the mountains and downtown from my room! The wifi was pretty bad...Struggled to get some of my work done...
Bed was comfortable, location was great for me, not too many noisy neighbors. Parking was horrible and no one told me about the parking garage when I checked in. Room cleaning inconsistent.
Two words: fitted sheets. I shouldn't have to remake my bed when I want to sleep in it after paying over $150 for the night.
I purchased the "extended parking" when I didn't need it. Kayak listed a room with parking, which didn't clearky state that it was only extended and not just general parking.
I liked the cleanliness of the rooms and the accomodating nature of the staff. I didn't like being charged for internet or parking.
Staff, service, room, restaurants, lounge all top-notch. Staff especially sharp, helpful and attentive in ALL areas. Our event was enhanced by the helpfulness and efficiency of the excellent staff as well. My wife and I both were very impressed. Breakfast service at the hotel restaurant was strained due to lack of enough staff. However, those that were working gave service unexpectedly above and beyond given the hectic conditions.
The room was nice and clean, staff was very friendly and helpful. They are still charging for wifi which seems pretty archaic these days, especially since the facilities are geared more toward business travelers.
Bed was comfortable The hotel is right next to the highway and train tracks, we could hear everything. The hotel goes so far to include a noise reduction machine in your room but even with the volume on high we were woken up frequently by the train. Location is ok being that it is close to he highway but far from restaurants/shopping. Also, there is no free wifi-for one day you have to pay just under $10. The bathroom had an unfinished feeling to it as well. The bed was extremely comfortable so that was definitely a positive.
Nice balcony. Well designed lobby Did not get the room I booked.
Good location, fair price for nice room.
The bed was fine, the staff friendly, and the bathrooms were clean enough. It took me over an hour to connect to their internet, even with tech support on the line, and even then only via wi-fi as the LAN line wouldn't ever work. The television was a decade old and could never properly decipher the signal, maintain a single screen instead of split, or pass audio through an HDMI port. As much as they're charging, some of those profits need to be invested in upgrading their outdated and insufficient equipment. I wouldn't go back.
There's a very clean and modern feel to the rooms and lounge areas, with a great pool, hot tub, guest laundry room as well as fitness room. Upon entrance you are greeted by friendly, helpful staff. There was a live performance in the lounge/bar area when we returned to our room on Wednesday night. Although we did not stay to see the whole act, we did comment on how fun that was, but didn't notice other performers the rest of the time we were there, although we weren't around much during the evening. Rooms were comfortable and clean! In the mornings there are fresh apples, newspapers and a water decanter with lemon and lime slices for the taking as well as a Starbucks vendor around the corner for those who need a bit more. You're also nearby restaurants and shopping and not very far from the downtown area at all. As most people have and will comment, the Light Rail is somewhat of an inconvenience as it mandatorily honks at every cross street night and day, but the hotel does mention that on it's website and as you arrive so you should know what you're getting yourself into before it happens. They are kind enough to offer you earplugs as well. As we were on vacation, we didn't see it as a big deal at all. We honestly didn't have many cons on our list aside from the pool being a bit cold for our liking and the parking situation was kind of a bummer. They have a parking fee or valet or the final option was to park in the street for free (Which was alright. We were able to park nearby our window each night and had zero problems with our vehicles or street sweepers). Free wifi would have been a plus, but overall we were very pleased with our stay and would recommend it and stay again!
Staff were courteous and helpful. Shuffle to airport on departure. Business center. Distance from downtown. Noisy. Overpriced. No separate shower. no refrigerator. Stirrers instead of spoons. Food was mediocre
Very affordable for a big room with 2 queen beds and a patio overlooking downtown Denver and the mountains. The sliding door to the patio was in really bad shape. Other than that, great experience. Service was second to none
Great location, easy parking, excellent price. Enjoyed the little patio off the room. Wireless internet was poor--couldn't even connect.
- Decent bar, great food at said bar - Very friendly staff that asks which side of the building you'd like, a fairly rare experience for me - Clean and spacious - It seems on the ground floor like it's going to be loud, but the set up turns out to make that a non-issue in rooms. - Not close to much you'd want to see, wouldn't use as a base for a stay in Denver, but it's very easy to get to if you're on your way from Denver or the airport to somewhere else (or vice versa). - On the west side of the building you may hear obnoxious protesters in the morning who have nothing better to do than harass women seeking healthcare. They don't tell you this when you check in and they ask which side of the building you'd like. - Although my car was parked, they didn't think to tell me to keep my room key until I got my car. This created a bit of a headache.
The staff was friendly and the atmosphere was nice. It would be nice if the rooms came with a microwave and a parking spot in the garage at no additional cost.
Everything!!! There wasn't anything I didn't like about my stay.
Staff friendly but professional Clean with all the amenities we were looking for We just wished that parking was better Very surprised to find we had only 2 options regarding parking both of which we thought pricey
Spacious rooms, employees were friendly, nice breakfast, well priced. The person who checked us in was in training and didn't know what she was doing. We didn't receive our buffet vouchers until we asked the next morning. The cards frequently did not work in the parking garage, which was really frustrating. The TV did not work until we had an "engineer" come and fix it. He said this happens all of the time and it took about 20 minutes to fix.
easy access, modern, helpful staff wall heater was hanging out into the middle of the room, and we had to fix it ourselves. The shower was weak and the shower head was positioned in a strange way that made it hard to get directly under the spray. there was one trash can total for the entire suite. it had the feeling of a new facility that had been opened too soon, like it wasn't quite done, or things were rushed at the last minute to get it open.
The personal were professional and very courteous. We will return to this hotel again in the fall and winter. Rooms were clean. The bar service was poor and slow. More help as it was full and saw maybe at best 3 people waiting the tables.
The staff were wonderful and the room was clean. They have a policy of 2 kids per adult but when I told them I have triplets they quickly made an exception. They had a party that was really loud till 11pm
Pros... Room darkening curtains, triple sheeted bed, lots of pillows, nice restaurant and bar on the second floor with a decent happy hour, Starbucks in-room to brew. $12/day parking, no wifi instructions in the room, dirty bathroom, tiny room, air conditioning never truly got cold, broken ice machines on several floors, guest smoking marijuana in outdoor pool area and letting non hotel guests in to "party". Security did nothing when notified. Not a place to bring children (we didn't, just a heads up). There are add on charges for every little thing. This hotel is not conveniently located to downtown Denver. Will pass on it the next time we are in town.
Having a refrigerator in the room at no additional charge As I was adjusting the pillows to go to sleep, the headboard of my bed came off the wall, and fell to the floor nearly hitting me in the head. When I called the front desk to let them know, I asked if a manager could please come up to my room so that I could show them the severity of the situation. I felt that a manager should be informed of the condition of the facilities that ther customers are staying in. I felt that this was a highly bad situation and poor customer service, and felt that a manager should be informed.. They said they would send them up, but instead maintenance was knocking at my door and offering to reattach the headboard so that I wouldn't need to worry about it falling on me that night. However I was on my way downstairs to check out from my one night stay. When I went to the front desk to check out, the receptionist asked how my day was and I voiced my displeasure about the headboard and how it was not handled very well. I want they can ask to speak to a manager and was told that there wasn't one available. She offered to take the charges off of my hotel bill, which was $10 for parking and a $2.50 bottle of water. I feel that this was extremely unsatisfactory for the amount of money that I paid for the hotel room and the fact that having something so unpleasant happen during my one night stay was ridiculous. I expected more than a $12.50 incentive. I will never recommend this hotel to anyone, and the fact that I paid $180 for a room where when I ask for extra towels, I did not receive them, and my headboard sell off most hard to adjust pillows, was horrible. After the headboard fell down, I could see that this has been a problem before as there were previous drywall anchors that were in the wall and that have been stripped out from the headboard following previously. After the headboard fell, my bed was covered in sheetrock dust. I'm asthmatic and this definitely causes the problem. But as it was late at night, & I was extremely tired and did not feel like moving all of my things to a different room, I dealt with it. It became an issue though in the middle of the night when I woke up having an asthma attack because of all of the dust. I got one night away to get some rest, and was completely unable to. It was a very disappointing experience.
The last night had a large group of noisy young people next to us that partied late into the night. Multiple calls to the front desk to mitigate did not result in any reduction of noise. We now wish we would have requested a new room in another wing of the hotel. Will probably not use again due to lack of response by the staff.
The staff was great!!! The room was quiet even though there was a lot of activity in the atirium. The service in the restaurant was very accommodating and the food was excellent. The grungy desk staff and concierge was extremely helpful.
They were friendly, it was clean except for the carpet which looked really dirty. Housekeeping kept knocking on our door when we were trying to sleep, I figured she would go away if we didn't answer, but No I had to get up and tell her we didn't want room service. We had to pay for water, never had this in any hotel. Also, only got 23 hours of free internet after that I had to pay. Oh yeah and I had to pay for parking as well!!! Never had to do that at any of the hotels I have stayed at, in fact breakfast is included at other hotel. They were very friendly but it's not enough to make me come back, next time I will stay somewhere I don't have to pay for everything.
Location & bar Cold shower. No exaggeration.
The hotel decor had style which was neither tired and dated nor sterile and characterless. The room was large and high-ceilinged with a huge window. It was well heated and the umbrella in the closet was a useful item that cold and rainy week. The staff was very pleasant and helpful and even handymen encountered in the hallways were polite and welcoming. The Italian restaurant had interesting breakfast offerings. I am only sorry I could not stay longer.
Luxury and that it is very dog friendly Liked it all
A staff to die for.
My wife and I decided to stay at the Hotel Monaco our first 2 nights of our honeymoon. From check-in to check-out everything and everyone was perfect. Very pleasant staff and beautiful guest rooms. The hotel has a lot of personality and unique decor, making it a great choice for a special occasion. Its located in the heart of downtown Denver and is walking distance to everything. A delicious Italian restaurant, Panzano, is located inside the hotel for featuring the Colorado chef of the year. Needless to say the food was amazing. These first 2 days in Denver have been absolutely perfect. My new bride and I head to Vail Colorado for our 2nd half of our honeymoon.
I mentioned to the front desk staff that it was our first anniversary that day . . .just after we got to our room a nice young man brought a bottle of champagne and two glasses to congratulate us - very cool!
Beautiful room-spacious suite.excellent auto valet service and courteous staff Checked in about 3pm-broken mini-bar refrigerator in the hall along with dirty dishes from someones breakfast 2nd day -Left the room at 11am,returned at 4pm ,no maid service. Had to call front desk for service,no paper 3rd day-no turn down service,had to contact front desk for a breakfast room service menu Elways-two salads-$ 60 SYSCO precooked chicken-salty
Their people Flooded basins 85 min room service
NIce hotel in a good location Lobby and bar area are lacking. Room bathrooms need updates.
The hotel didn't get my reservation from Booking.com. The staff was very nice though and honored the rate that I said I had booked and gave me a room. The room service menu is very so-so.
Great Location, comfortable big clean 2 room suite, good black out curtains.
beautiful, modern and roomy rooms free happy hour Free breakfast
Breakfast buffet and managers reception was terrific!
Staff very friendly. Great location. Breakfast was very crowded. Hard to find places to sit. Took a long time to get the car out.
The view was great, breakfast was good, staff was friendly and helpful No hot tub, no free parking
Great location for anyone attending an event at the convention center. The complimentary breakfast is great - huge selection of food. They also offer a managers reception in the evening with snacks and complimentary beverages (including beer!) We stayed in 2 separate rooms because of a mistake made by the hotel. When I made our reservation we were booked in two room types...so we had to check out of our first room and move to a second room, which was a huge inconvenience. The cleanliness of both rooms was seriously lacking - our first room had a blood stain on the duvet and something sticky splattered on the bathroom light switch. The second room had stains on the towels and something gross splattered on the wall next to the toilet. Definitely not up to par for a ~$200/night room!! I never really felt comfortable or clean during our stay. Also, parking at the hotel is $37/night --absolutely RIDICULOUS. Next time I'll probably stay at the Hyatt across the street.
It's Embassy Suite, typically nice There are parts that need to be updated and repaired. Our carpet was stained and the bathroom fan did not work. But still a nice environment.
Great location. Ceiling had been previously repaired, but the work was terrible. Looked like the ceiling could fall in at any time.
From the moment we walked into the lobby, we knew we had picked the right place. Everything about the hotel is intended to insure the comfort and experience for their guests. From the old key and hassle room key to the Victorian period furnishings to the Cruise Room bar, you feel like you are part of another time. The staff was fantastic, the service was 5 star and the custom cocktails and history lesons in the Cruise Room were fantastic. Best location in Downtown. Perfect for first time Denver visitors or anyone looking for the perfect weekend getaway. The bed was too high and too firm for my taste and the only chair in the room was not comfortable. It is a hard balance to use period furnishings and keep them comfortable to today's standards I'm sure.
The Oxford Hotel is an example of Denver at it's best. I loved returning,after 20 years, for an overnight stay. Apparently, Orbit booked me for two rooms. The Oxford Hotel informed me of your error, and only charged me for one. Thankfully to them, the mistake was corrected .
The staff was unbelievably helpful, polite & courtesy. There was a historical feeling of era gone by. I love leaving my key at the desk to be put in my room slot. The beds are beautiful but mattresses can be more comfort.
Room was very clean & comfortable. Convenient property close to 16th St. & Union Station. Lobby ambiance was warm and classical. Bell staffs and valet were courteous and friendly. Morning coffee service at elevator area was thoughtful. Elevator floor w/accurate days of the week was great for international travelers and for those coming from different time zones. Finally, ...michael, the Director of Operations, very courteous, friendly, diligent and took ownership of guest concerns. His presence pretty much negates other negative issues surrounding hotel staffs. Unable to cash "American Express" travelers check. Last I checked, the Traveler's Check was for Travelers & still good as cash. It was embarrassing to be told that our traveler's check was not accepted and cannot be cashed here. Proper phraseology should've been, " We are sorry, current our hotel policy does not allow us to cash any traveler's check at this time." Instead, we were told, "We don't cash traveler's check here." Diplomacy and style of delivery is still a part of customer service.
Best hotel experience ever. Incredible staff and service, incredible accommodations in a historic building and a perfect location. It was beautiful.
The staff and the room Having to leave
The atmosphere is just beautiful- full of history. The staff are wonderful. This is our second 'annual' Oxford Hotel stay to celebrate our 23rd anniversary. Once the gentleman heard this at check-in, he sent up a complimentary bottle of wine - which was very good. It was a very nice stay- a bit pricey for one night. I wish it were more affordable.
The entire experience was a pleasure. The staff was very accommodating, from the desk clerks to the bellmen to the manager. They Upgraded our room to a better view. The bourbon tasting was a nice touch and our breakfast in bed was delicious. Can't wait to return on our next trip to Denver.
Great location ,classic decor, nice rooms and the staff were very friendly
Upon our arrival, the ancient Land Rover embarrassingly lost a bunch of coolant fluids. The valets took care of us and the next day filled the radiator. I wish we'd gotten the valet's name who did this---he was excellent. The Cruise Room bartender was professional. The entire hotel was run with quiet efficiency; a sort of european grace and style. After reading the menu at McCormick's, we wish we'd eaten there, although for breakfast, the small Italian place across the street was rather nice, too. We'd certainly stay at The Oxford again. Whoever is in charge seems to understand the clientele, because it's well-run. My guess is that he or she has stayed at quite a few good hotels, been to excellent schools, or both. Keith Doughty
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Lobby and the rooms were really nice. The only problem was the beds were so amazing you didnt want to get out of them.
Location and renovation of an old bank with character.
Clean and convenient. Staff exceptionally friendly and helpful. No. 10/10.
unique character in an old bank building. very nice, spacious rooms.
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Great atmosphere in the lobby. Comfortable bed. Average small hotel room. I got stuck in the elevator. There was a smoker on my floor and the air circulated through my room.
The Hotel is a Historic bank building. The lobby is decorated beautifully with murals throughout. The lobby consists of a cozy bar a restaurant and a coffee shop. Very elegant. I realize it is downtown but to valet park was $42/night which is more than I have ever had to pay to park anywhere downtown Denver in the many years we have been there.
Valet attentiveness. No amenities for a family. No pool. No coffee in the lobby. $37 a day for valet when nearby parking only $15 a day. Very small room. Had to call for housekeeping to clean the room at 5:00 pm. Very lacking customer service and friendliness.
The duvet cover did not have any fastenings, and so the comforter inside kept sliding out.
Really cool renovated hotel Staff was not friendly. Our room was not clean. Staff had no knowledge of the area. If this hotel had a better staff as far as professionals and it was clean it would have been amazing. But the staff where rude and dirty and no where near professional.
The room was beautiful, comfortable and clean. We loved having a balcony. The elevators were a bit dated, but it's an older building, so it's somewhat expected.
Excellent staff, wonderful location and very comfortable all around. More reasonable food options e.g. continental breakfast.
Hotel concierge and door men were very pleasant very positive attitudes!
Staff was amazing and very helpful. We were in town for a Broncos game and a hotel car was able to take us there. However we were able to walk because location wasn't too far. We used car for another trip but this place has such a location we were able to walk most of downtown. I hope kayak has deals for them again because we would love to come back!
I loved almost everything about my stay. The room and hotel were beautifully decorated and very clean. The staff were all very friendly and professional. Room service was incredibly fast, and the food was delicious. I was given a corner room as a surprise and that was very, very cool. I only have a couple minor complaints. To start, there were some stains on the carpet and some chipped paint on the walls. The room also had a funny smell, but I figured it was just "old building" smell. My biggest issue was that I wasn't sure if the balcony was supposed to be private or not. It wraps around the whole building, but each balcony is separated by a large potted plant that was easy to step over. I figured that meant "private balcony" so we left our curtains open to enjoy the sunshine, and I happened to be undressed when the guests from the next room over stepped over the plant and walked across our balcony to look around the corner. It was very embarrassing. Either the hotel should have let us know that our balconies aren't exactly private, or they should put up barriers that you can't just walk over. Another small issue, they only gave us decaf coffee in the room.
Great location, staff, overt appearance and cleanliness. The staff went above and beyond when they heard my concerns and righted a poor nights sleep. Thank you. Had a king corner room. Ended up on the 2nd floor. Could hear everything outside due to poor window construction. Shower head was comeing out of the ceiling with plaster on the shower floor. Vanity mirror was cheap had lights out and didn't hold a position and was therefore useless.
Doesn't act like a penny-pinching hotel. Offers free wireless, free shuttle within two miles, complimentary breakfast. Great place. Quiet rooms.
location not great value, poor windows, tiny fitness center
I loved the gaming floor, it was the best out of all the floors. I wish the other floors were as exciting as the gaming floor.
Each floor has its own theme decorated in the hallway and announced from the Elevator voice with music. Rooms are nice, well maintained, and cant beat the location. Close by is a huge diner, and you are steps away from Lodo and 16th street mall. Dog friendly and Cheese friendly too! no hot tub
The decor is interesting. The rooms were clean and the staff was friendly.
Every floor has a theme and and even the elevators dialog is customized for each floor. It is just really fun. I found my room cozy, comfortable, and efficient. All the staff I interacted with were really nice and helpful. Good Wi-Fi. Just steps away from good places to eat and walk to. And if you want to venture out and explore the city, there is a bike rental around the corner! And while I don't have dog, they do welcome them and had food and water for them in the lobby, which I thought was really cute. Last, I got a great deal for this hotel on Kayak (35% off), which made it more reasonably priced than normal. I don't know if I would have paid full price, but I really enjoyed my stay.
Great location. Two blocks from 16th St mall and next to performing arts. On street parking was good and free overnight. Better option than valet in my opinion. Loud on a Sunday night and security nearly banged down the door of next room over at midnight while yelling hotel security open up. Unprofessional and disruptive to the rest of us guests. Not a great place. About average.
The bed was extremely comfortable!! The room was clean and had a nice overall layout. The fun artwork all the walls was a nice personalized touch. I also liked that you could self park in the garage instead of having to use the valet or to try and find parking elsewhere. We had a room with a shared door to connect the two rooms. This allowed noises from the room next to ours to come through very clearly. You could hear everything from conversations and music to other things happening in their room.
Great location, very friendly staff and really cool themed floors and rooms! Elevator flooring needed to be replaced.
I left a waterpik/waterflosser in my room. Housekeeping confirmed that they had it whein I contacted the hotel. We played VM phone tag 3x. The only option was for me to pick up the item at the hotel. I got no response to 2 messages offering to pay for shipping of the $100 item to my home.
We stayed through New Year's Eve, and had a great time! Great service from the staff, loved the themed floor, and happy hour at the attached restaurant was great.
The floors all have a theme and it's exciting to explore them all. It's location is great as well. Parking is way too expensive- $36 for the night.
Met basic hotel needs. Parking garage is overpriced at $32 per night, and it has a terrible stink to it as well as leaks and dirty floors. Not a nice experience for hotel guests.
Location Room sign was on the floor, and room was right outside the elevator. Loud and small.
Enjoyed our stay, the place was clean ,the staff was polite, and the room was very nice and quiet. we found a fridge and a microwave out in the hall when we got settled in called down to the ft. desk about it and they told us to go ahead and use it if we wanted no charge. The restaurant had good food reasonably priced clean and not crowded
The free breakfast was very good! The staff was exceptionally nice. The building seemed very old, but but you can tell they have done improvements. The location is in a really sketchy part of town.
Seemed like a good deal online There was an even there that took up all of the parking. Had to park at another hotel and walk. My nonsmoking room had definitely been smoked in regularly and left me feeling like I had smoked a pack of cigarettes the next morning.
Pot smoke smell everywhere.
Location close to our venue, Breakfast and Betty and overall experience. Nothing was a problem.
By far the best deal for our week long trip to Denver. This was a group of three friends enjoying Denver for a week. We've stayed in other hotels in and out of Denver. Quality Inn Central definitely had the best overall value. This hotel provides all of the basic amenities you need. The breakfast was your typical hotel continental breakfast. We upgraded to the deluxe room since we were staying for a week and still didn't break the budget. The hotel sits at a great location near I-25 and I-76. Nearly 15 minutes to get anywhere in downtown Denver. The hotel offers a free shuttle service to select locations in downtown, but we always utilized Uber and avoided Denver's traffic. Great choice for a hotel! Don't eat at the Palm Grill restaurant. Save yourself and go across the street to the Village Inn.
staff was friendly and helpful the shuttle drivers are pleasant and helpful, were willing to find a place if it is in the 5 mile area/radius of the hotel, The Palm Grill serves a small selections of choices which being a diabetic left only salad and soup for meal I requested a fridge for meds, never received a fridge, had to throw away over 200 dollars worth of insulin, it was to cold to let in car as it would freeze. unless you have a non-smoking room, that item is not standard. shuttle went on the top of hour to stock show which when full of exhibiters did not allow for their needs to be there before time to show
The shuttle to downtown was extremely helpful. The elevator was the slowest thing ever.
The staff was excellent as they were very attentive to our needs. We had driven for 20 hours straight and arrived at 6:30am. With check-in at 3pm, we doubted we could get an early check-in. But they did take care of us regardless. The decor is outdated and worn, making the room look less clean.
Really a great deal if you don't mind the shabby rooms. Lower your expectations some. We had a great stay knowing that we didnt spend twice as much or more for a fancier room we barely stayed in for long anyways other than to sleep! Wouldve been cool if the room had a fridge or updated TV system to allow Netflix log in. Otherwise the room was fine for a no frills stay!
I was extremely disappinted in the fact that my floor felt like it was hot boxed and I continued to have weed Oder come threw my room constantly. Not a place for a family with young kids
We liked the hot breakfast buffet, the price, and the proximity to the zoo (reason for our visit). Didn't get to use the pool but the fact that there was one was a plus. Only 2 of 3 elevators were working and it was a very busy weekend.