Chicago hotels near Gold Coast

The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street. The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.

The room was very small for the price. There was no place to put your clothes (no dresser). The room was a bit dirty. The elevators were extremely slow (but they had a sign stating that they were remodeling them so they became faster).

Nothing. Will not be back . Room and hall smelled of smoke . Rooms do not look like pictures - beat up furniture , old tattered carpets, needs deep cleaning and painting at the minimum . Not a 4 star property .

Everithing

Convenience of location, quietness of location, beds, comforters and pillows quite comfortable, staff quick to respond Bathroom: design flaw allows shower water to immediately drain onto floor, which has no drain; sink counter won't hold soap; inadequate # towel racks.

Rate and location. Nice bathroom fixtures and room furnishings Common areas are worn and tattered.. Looks tired and dirty Although I requested a non smoking room, my room smelled ,like smoke and needed to be deodorized