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Comfortable beds A little pricey and some attn to detail needed for rooms falling apart. (Cracks in ceilings etc)
The location was right on the money, with some of the sights of downtown just a few minutes away. The price was also very good. Our room did not have a fridge for us to put leftovers into or a microwave to heat them in. Also, the window coverings needed a good update and looked old and grungy.
The only thing going for the hotel is location and price. The rooms were small and dark. The bathroom had the most perplexing layout and the hot water took a full 5 minutes to get hot for a shower. It wasn't as clean as I like a hotel to be (hair from previous guests on the shower wall. Gross).
Friendly and courteous staff The vent was blowing air at my face every time the hvac kicked in while I was trying to sleep.
Super comfy bed, awesome location. Hotel is steps from the magnificent mile and a short walk to the lake. Small lobby and elevators, room was in need of some small wear and tear repairs.
Location was amazing!! Super close to shopping and pretty much everything! Cute antique ish feel to it. Nice and clean, staff super nice and helpful!
The location was pretty much the only good part of this hotel. Bed was comfortable, but it should be for the price. Parking is expensive, be sure to use valet if you plan to use your car. Check spot hero for cheaper places to park if you self park. Hotel is old. It is maintained fairly well but it does show its age in dated bathroom fixtures. First hotel I have ever been in with no alarm clock, didn't provide any soap for the shower either. It is decent but I would look elsewhere. Isn't worth the price and doesn't deserve its rating.
-Perfect Location: We walked EVERYWHERE and the Whitehall was always a great starting point and place to come back to for a moment of rest. -Friendly Staff -Good value: We spent very little time in the room, so it served it's purpose. -Steps away from the John Hancock Building and Michigan Ave. -Carpet was a little grungy. -Bed wasn't super comfy, but I still slept well. Overall, a good value for the money. Would stay here again because it was such a great location and the staff was very friendly.
Location One elevator. ... Waited forever and it was full when it came!
Perfectly situated for seeing the sights, enjoying the music scene, shopping, and exploring the beaches. The gym only had one treadmill. The 2nd was broken. But we had so much fun doing other things that we never hit the gym.
Hotel was clean, friendly staff For an advertised 2nd best bed in hotels...the bed was TERRIBLE.
Likes the character and location. Beds were comfortable and space was good. Tv was huge and state of the art. Bathroom was small and outdated.
Every thing is good
should have free wi-fi
The front desk was so nice and helpful! I would definitely recommmend this hotel to friends and stay here again!
We had a great time.It was really comfortable and had the best ubication! We will recomend it! Front desk personel at night must improve!!
The location is fantastic. It is great for sightseeing and shopping. The room was comfortable and modern. The beds were comfortable. The staff on check-in were not very friendly. The room was not equipped with a coffeemaker and should have been. The elevators are small and no one offered to help us with taking our luggage to our room. We had asked for a baby crib to be placed in the room on our reservation special requests and when we checked in, we were told there was no crib in the hotel. However, the staff ensured that a crib was delivered to the room immediately.
The location for us worked but the bathrooms need more space for storing cosmetics, toothbrushes, The showers sprayed water all over the floor and is a bad design. Otherwise, we enjoyed our stay and would return if the price stays lower as others in the area. same above
the size, cleanliness of rooms was a great value for price. did not like the fact that housekeeping knocks on your door at 8am if you did not put do not disturb sign up.
Convenience of location, quietness of location, beds, comforters and pillows quite comfortable, staff quick to respond Bathroom: design flaw allows shower water to immediately drain onto floor, which has no drain; sink counter won't hold soap; inadequate # towel racks.
The very comfortable bed. There was no counter top or shelf in the bathroom for storing personal items such as toothbrushes and travel bag of toiletries.
Conveniently located. Charm and romantic setting!
location - rooms - Having to pay for wifi
The room was great, very clean and comfartable. The bathroom was especially great. Very nice However it was crazy to charge people $10 per night for slow internet access. I once stayed at a cheap motel that had internet access for all its guests. It is for that reason alone I would not return. Its almost insulting not to have free wifi in a four star hotel
The staff was very welcoming and helpful. From Sean at the front desk, to Tom the bellman, Andre and Stephen in the restaurant and Tom at the front door. The beds were beyond comfortable. I wanted to take my bed home with me. Good Location - 1 block off of Michigan Avenue and 1 block from the Lakeshore. My only complaint is the lighting in the bathroom. Putting make up on was difficult due to the lighting in the bathroom and the depth of the vanity. A lighted makeup mirror attached to the wall just in side the door would help with that.
Excellent location - a great place to stay for exploring the city of Chicago! Quick taxi ride in from O'Hare airport (approx $40), close to tour bus stops & many sights.
Checkin and checkout were extremely easy. The restaurant served a wonderful breakfast, and the waitstaff were friendly and helpful.
Everything in the hotel was perfect! The location was excellent, the staff was very very friendly ( especially Birsen in the reception and Tom in the luggage), the cleaning ladies were doing a wonderful job. We enjoyed every singel minute in the hotel. The room was large and comfortable; very relaxing bed and no noise from outside or other rooms.
This was a beautiful hotel. Location was great...very safe neighborhood! The bed was so comfortable that I didn't want to get out of it. I would stay here again for sure.
We loved the newly remodeled room. It felt very clean. The bedding was soft and inviting. We did not like the overhead shower, however, it was not necessary that we use it because there was a hand-held shower head as well. But honestly, just a nice wall mounted shower head is best.
Rate and location. Nice bathroom fixtures and room furnishings Common areas are worn and tattered.. Looks tired and dirty Although I requested a non smoking room, my room smelled ,like smoke and needed to be deodorized
Great spot. Conveniently located. Pleased overall with the property.
The French ambiance. A bit expensive.
I would have preferred a discount on the Parking for staying in the hotel.
beautiful hotel bed was too soft
Rooms too small
Great location, beautiful room and good staff. Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.
we were traveling with our toddler. the hotel crib came with complimentary johnson & johnson toiletries and a stuffed bear. the room was clean, comfortable and spacious enough to be tolerable with a toddler in the same room. the bathroom was spacious, in excellent condition and well-appointed. we were on a high floor and had a great view of the city. it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.
Great location, great value for the price. Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.
Room was nicely appointed and very functional
The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street. The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile. More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.
Location/spa and swimming pool None
Great restaurant recommendation and service!
Very good location.
Comfortable, elegant, convenient excellent accomodations. Food very good but somewhat overpriced. The hotel tower is very tall and our initial room on the 40th floor was very noisy in the wind and rain storm. The swaying was not noticable but the sound of creaking wall and ductwork was uncomfatably loud. The staff did move us to a lower floor to a large apartment suit which was very quiet.
Very good welcome and staff performance An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.
Hotel has great location, very nice accomodations. There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.
when I make check out from the hotel they told me i have to pay more than what booking website show me,after desscution they agree to refund 110 $ to me.
Location! And they left a small treat for my child every afternoon.
The bed is gorgeusly confortable Many problems with shower, room cleaning, front desk attendece, etc.
They had absolutely no trace of our reservation on arrival, but after some spirited discussion more than made good the upheaval.
Beautiful. Comfortable, luxurious. Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.
Excellent ...one of the nicest hotels I have ever stayed at. Professional staff. When coming to Chicago it will be the only Hotel I will stay at.
They anticipated your needs. Didn't have to look for staff. Always readily available. Even though a Hyatt reward member, was still given a handicap room.
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The lobby and fitness center were both great. Desk chair was not comfortable for working on a laptop.
The hotel was very luxurious, clean and quiet. The bed was amazing and the views from the room were very pretty. Staff was friendly and accommodating.
This guest did not leave comments about this hotel.
Location This is not a five-star hotel!
There's so much to like about this hotel: service, location, accommodations, etc. Everything about this hotel is set up to make sure your stay is perfect.
Great location with friendly staff. Everything was wonderful.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great location in the heart of the Mag Mile/Gold Coast. Staff is friendly and helpful. My kids loved Parker, the house dog. The pool and locker room areas were wonderful. Minor detail, but I couldn't change the spray pattern setting on the shower head. I just switched it over to the hand held and all was good. Like I said, minor detail.
not much Room was 'nasty' for a 4 star hotel. -broken soap dish on the floor -faucet handle was not fastened and fell. -really dirty carpet -old building. poorly renovated. bad paint job in the hallways.
We loved the location and the welcoming and helpful staff. The atmosphere is elegant. For a small extra cost, we opted for the Executive Room with access throughout the day for a light breakfast, snacks during the day, and hors doerves during cocktail hour. It's view is spectacular and all but the tables which are too small, we enjoyed immensely and visited often during our stay. WiFi in your room is an extra cost and not included in the price of your room.
location 65.00 a day to park car didn't know where to go for breakfast?? not alot of water pressure for shower
Room was clean. No recreational stuff no pool no sauna nothing it was boring.
Whinin walking distance to downtown shopping and attractions and great restaurants, walked to Chicsgo Art Institute to take in Van Gough exhibit. Parking too expensive
Location was great. Booked and paid for a King bed -- received a double bed. Hotel offered $40 off dinner at their in-house restaurant. Could not offer any other room accommodations - nothing with a view, not a bigger room, and not what I ordered and paid for -- a room with a King size bed. Slept uncomfortably most of the night. Separately, went to breakfast in the hotel and the windows were very dirty.
The Drake is a Chicago classic. A bit old, but very luxuries and very, very beautiful. The excellent location and nice staff delivering outstanding service make the Drake the place to be. A bit dated, and almost impossible to roll your own luggage. Unlike most hotels with marble floors, The Drake has the thickest carpet imaginable. Also, the rooms are small for the US (and the money) and you will pay a lot for a view. However, this is the oldest and most desirable location that The Drake sets the standards for all of the other Chicago luxury hotels.
Great location and afternoon tea was amazing.
Staff were tremendous Hotel needs updating. It is old, worn and dirty
Location and old world elegance Several elevators broken, tea room not kept up-my chair had a big hole in it. Chairs looked dilapidated, carpet worn, menu insert pages barely legible (bad photo copies). Most pages had faded writing in 3 of the four menus. Also-3 menus did not include alcoholic beverages
Great valet service. Small rooms
The hotel has decent accommodations and lives up to the name. The rooms are nice, the beds are comfortable, & the bathrooms are clean. (don't park there!!!!) PARKING PRICES, WTF!? Buying anything (aside from the room itself) from the Westin is out of the question/budget.
Very few amenites for what you pay. Service was slow at best. Concierce desk was helpful. Very good at housekeeping, but not worth the money you pay.
Great dining options available and close by to lots of shopping outlets. It would be wonderful if I could have a city view instead of facing another building since Chicago is such a nice city. Not close to any subways.
Shopping and sightseeing were close by. I spilled coffee on my robe on the first morning and it wasn't replaced in the 6 days I stayed there. I don't think he says we're changed during those 6 days either. Otherwise the staff was really nice and the room very comfortable.
Front desk staff Location Kind to offer large check out Weak wifi Outrageous daily parking fee
Hospitality, service, beds, bar
Cookies in the lobby and friendly staff. Not very many amenities. Bathroom door didn't close all the way. Room didn't cool down enough.
Children was annoying and running during 6am in the other room and made me didn't rest well.
Good location for sure. I got to know you do not care about cleaning at all which I consider the most essential and important in choosing where to stay.
We loved how friendly the staff was. William went above and beyond for us! For the price, it would have been nice to have even a basic breakfast included.
It may seem a bit expensive but the service is effective and prompt. They have in and out privileges and are quick to help There is no free WiFi but I have my own mobile plan.
Toilet flush was EXTREMELY loud. And we could hear the toilets from other rooms as well.
Spacious, very well equiped suites with fridges, microwaves and two TV's - very handy when the World Cup clashes with Wimbledon. All furnishings and fabrics in rooms are of the highest quality. Almost all the staff were very friendly, extremely polite and most helpful. Great location for the Chicago tourist. Swimming Pool needs a refurb, now looking dated and tired. Air-con in gym and workout rooms not working therefore uncomfortably hot. Internet connections in Rooms too slow and no weekly rate for using the facility.
Basic Internet was kind of hit or miss on access and performance
When I had a problem with the professionality of one of the staff members, the General Manager took action fast and worked a satisfying solution to the problem. The only thing I didn't care for about this Hotel is that it did not offer a shuttle to the airport or my convention.
Charles Nancy was very rude and put out by helping me. Also, our keys did not work twice and the cost of the room service is quite ridiculous....$7.00 for dry cereal, plus 18% gratuity pluse $2.50 delivery?! Maybe if the staff was friendly and the service was better, but no way would I ever pay that for a bowl of corn flakes.
Centrally located and friendly staff. Great size room and amenities for the price. Housekeeping could have been better. Room not cleaned until 5 pm and cleaning was substandard. Wet towels left in room and dirty coffee cups. Beds too hard. Also, teenage kids were given a handicap accessible room. We were not told about this until we saw the room. Didn't need to take up that kind of room, but after they had already unpacked, didn't want to change rooms.
Beautiful views from the pool & workout areas. Room was very comfortable. Nice location. No jacuzzi. The sauna was nailed shut.
Clean and comfortable, loved the location, safety, suite was roomy for our two or could accomodate three easily.
The facilities are good. The location is excellent. The parking is outrageous. $66/day but I think that's Chicago. One of the hotel staff was a bit rude, but the others more than made up for his behavior.
Liked everything about it! Amazing location, nice facilities, and friendly staff.
We arrived and there was no parking available and the hot water didn't seem to get any warmer than room temperature.
Very nice Hotel with a great staff. Valet service was good, bell service was good, front desk service was great. Restuarant was average, parking was expensive.
We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!
We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.
We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson. nothing!
Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city. Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.
People are friendly Restaurant is very good Design is current Beds are comfortable air conditioning unit in room was loud
We chose the Thompson Hotel for its location and value on Kayak. If I was traveling alone on business it would have been a better choice. They are super accomaditing allowing us to check in at 11:00 am without any problems. They also have a great online precheck in service. There is a Starbucks next door and good restaurants all around it. The precheck in service is a great idea however, it is as if you actually request something like an extra blanket or extra towels which were questions on the precheck in system they do not fulfill them. The elevator system requires you to use your room key to get up to your floor however, there is only one reader per elevator and it was virtually impossible to get to it when using the elevator. So many people were talking about riding the elevator up and down trying to get to their floors. The showers were never hot just warm regardless of the time of day. The A/C was all over the the place, hot / cold. The room refresh was seriously below average and actually just a really bad bed make up with fresh towels. They basically missed at the attempt to be a chic boutique hotel. There is no real identity to this property.
The bed and shower were amazing!
The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back. Nothing!
The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful. One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.
Fantastic location, outstanding room. Would go back in a minute.
Body hair on the bathroom sink. stains on toilet. Kind of gross for the price.
comfy bed, great location, nice lobby. Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?
We loved the location and the staff Never received maid service without calling for the three days we stayed there. Disappointed I had to pay $4 for coffee in the morning. Should have a coffee bar out early in the lobby. Would be nice to have a fitness room in the hotel.
Pretty much everything....very boutique...great staff....room maintenance five stars...great location No complaints
Unexpected personal communication, services, everything top end. Technology and use of it to make the most of your stay. Very accommodating for our Shitzu. Great location. Room Service was as expected for similar hotels. Pricey, Ave quality, the usual limited items. Wouldn't take much to provide better then expected.
This was our second stay at the Talbott. It has a great location, the rooms are large, and the staff is welcoming and efficient. We particularly like the cozy parlor areas with fireplaces. There was nothing we did not like.
Large Rooms, Great beds The restaurant was small with limited options but it appears they are renovating.
From check in everyone was very nice. We were going for a short trip to another city in the US and were going to stay again at Talbott before heading home. We didn't want to carry one bag & a set of golf clubs so asked if we could leave it behind. Talbott was very understanding and stored it till return. All hotels do it but the attitude of the staff at Talbott made the difference. ..
Very nice staff and great location It was perfect
Great staff, very helpful and friendly
The hotel staff went above and beyond to make sure our stay was special. I will definately be returning
Personal service. They actually get to know your name. You sort of feel a bit like family. They care about your stay. Were willing to go the extra bit to make our time there great. Thanks for a fabulous trip!
I liked almost everything about the hotel. The room was great, the day staff was great, the location is better than several in the area we stayed at in the past. Room amenities were also very good. The female employee who checked us out in the morning acted liked she was bothered by having to leave the rear office to deal with us. She was sullen and sighed and didn't even look up as I talked to her. She is NOT a good employee to have at this wonderful hotel.
Great location, but the whole is a little worn out.
The 'free' wifi was only free in the lobby. Otherwise the stay was excellent and the location can't be beat!
Had a meeting at Ditka's. Great staff, comfortable room, quiet. Great location. Enjoyed Ditka's radio show too!
Nothing I've never stayed at some hotels like this!! No warm water for shower!! We reported the problem to front desk, and they said they would fix it, if not, they can change room for us. After we got back to hotel at night, they told us it's fixed. When I turned on the water, it was too cold to take a shower!!! And they even told us we cannot change room because all rooms were full! That's ridiculous. Definitely don't book this hotel.
Staff was very nice and helpful. Never did we feel like we were bothering them with questions. The site was clean, well maintained. I would stay there again. The location is great if u are a tourist without a vehicle. We used the bus for everything. It is near the bus lines. Great hotel.
Had some water in one area of the carpet next to the bed. Not sure how it got there
It was so comfortable! And the staff did all they could to make it more so. We arrived at 6 AM after driving through a storm. They found a room for us right away so that we were able to test before our meeting. The concierge was available evenings and weekends, and was able to advise us about the best way to use our time. Nothing
The best I would say is, great location, nice staff and nice bed. Spoiler alert. Don't read this if you got a great rate and don't want to be persuaded not to stay. It's an old building. What Tremont really needs to do is spend a lot of money and gut out old plumbing etc. New carpet and a nice bed doesn't, a nice room, make. They really tried to help us but when you come in to a room, the toilet and sink need to work. People really demand this of the hotel they stay at and on the third attempt to make the toilet work properly they switched our room. Our travel companion's a/c wasn't working either. The place doesn't need to look Ritz, but it does need to function. Sorry Tremont, I think you intend to do right by your customers. Good luck.
Fantastic location, and the staff is very friendly. It's gotten quite shabby.
The staff members were very friendly, helpful and professional. The building is in a great location!
My overall stay was great!
Nice hotel. Breakfast was good. I would stay again.
The hotel was a block away from the lake and a block away from Michigan ave. Our room was very clean and spacious, and kitchen fully loaded. We were traveling with our dog. The staff was very helpful and supportive. The hotel provided a dog run just around the corner. There are always people walking around, so I never felt afraid of late night or early morning walks with my dog. There is a small park a block away nice place to take her. The front desk was helpful and check-in was quick. We also enjoyed breakfast very much. They never let anything run out. The food was warm and plentiful. I will stay there again and again.
Awesome location just a block from Michigan Avenue & Lakeshore Drive. We arrived at 10 am and we were able to check in because our room was ready which was a huge plus! Convenient valet parking and staff was friendly and helpful. We had a the 2 bedroom suite with kitchen which was perfect for 6. Would most definitely stay here again!
Booked the week before Thanksgiving because of low rates at all Chicago hotel that week. The Residence Inn was an outstanding value and the location is convenient to shopping.
Hands down, the BEST place I've stayed in a long time. I once was a housekeeper and then a room inspector at a beautiful resort property in FL. and am ultra fussy about cleanliness. I always wanted people to feel as though they were the first guests staying in the room. To this day, I can't help but do my usual white glove inspection when I enter any hotel room. Everything in our room, from the kitchenette to the living area and bathroom was spotless (no dust on the tops of artwork frames or stray hairs on the bathroom floor or even water spots on the glass shower enclosure). I was truly impressed. It was photo shoot ready. I'm looking forward to staying there soon for my husband's 40th birthday this month. I'll take advantage of the pool & fitness room this time. There is also a convenient guest laundry facility. I would recommend this hotel to anyone looking for a great place to stay in Chicago.
Stayed here during the renovation of the rooms which will be fantastic but not until later in the year. In the meantime, construction noises during the day prohibit sleeping in and rerouting of the water pipes cause a 15 minute delay in hot water. The response from the staff with the water complaint was, 'sorry, try turning the water on when you first get up'. The rates are the same as the Hilton Suites and only $16 less than the Drake Hotel. The advantage here is the breakfast, social hour and the free internet, which is why I'll stay the week but it should be at a more reduced, discounted rate. The location is perfect, though at the north end of the MI mile. Good luck.
We stayed 5 nights at the Residence by Marriott and will recommend it to all our friends and family. The location can't be beaten for touring Chicago. The suites are large and beautifully furnished with everything you could need. The complimentary breakfast buffet had everything you could want and changed daily. We didn't even make use of the midweek happy hours and free dinner foods. Staff was very helpful. O.K., it wasn't perfect: the elevators are kind of slow.
We loved the convenience of being close to downtown and staying in this top quality, beautifully maintained hotel. The staff were courteous and helpful. The rooms were spectacular. The hot breakfast was extraordinary. Seriously, I cannot imagine anything better and we will certainly stay here again when we come to Chicago next time.
I got a two-bedroom suite. It is quiet and spacious, but the bathroom is small (shower/tub combination and toilet). The bathroom vanity is outside the door. I was there for 3 nights and while the staff did the beds, they didn't change the sheets (I looked for a sign to let them know I wanted the sheets changed on the second day, but found nothing), and shampoo, conditioner etc were sparse. I asked for more when I was about to be out and they did give me plenty. The daily buffet is a nice feature, but could benefit for more variety. The staff is generally nice and helpful. In all, my stay was enjoyable.
I stayed the entire week -- Monday - Friday. The hotel staff that I ran into were very friendly. The hotel put out water and dog bones out front -- which I thought was a nice touch given a lot of neighborhood dogs (and guest's dogs, too) were always around. The only *very* minor nitpicks are as follows: * Monday, I found coffee filter still in the machine from previous guest * Not owning a microwave, I was not able to figure out the machine, and there were n obvious instructions. But they promptly sent up a staff person who quickly showed me that I first had to press the non-obvious 'Type II Cook' button * Thursday, they forgot to replace the microwave popcorn and the coffee * My bath towel was always washed no matter where I hung it
I didn't realize how expensive parking was in the area, so I'd come back and use public transportation for my visit. Very convenient for walking and busses to area museums and shopping.