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Luxurious hotel The room is much smaller than it seems in the photos. Walls are super thin which makes privacy very difficult. Expect to hear your neighbors.
Best was very comfortable. Room was smaller than I thought it was going to be. They really need to add a curved shower curtain.
The room was perfectly sized and extremely comfortable. Not a single thing.
This review is not a negative review of the hotel. Rather it is a result of a horrible experience with kayak and their vendors. Upon arriving at the hotel, I was told at the front desk my reservation did not exist. After showing them several emails from kayaks vendors, they told me those confirmation numbers did not exist if that was the fifth person with the same issue booking through kayak that day. After several hours on the phone with no successful resolution with kayaks vendors, my partner was finally able to secure a room for us at another hotel. We are still trying to resolve this issue with. I will not be booking through kayak again.
Clean! Beautiful! Wish the bathtubs were a tad bigger!
Great hotel, great service, great room. Couldn't have been happier with the Hotel Allegro The booking site Amoma.com gave me an invalid confirmation number, and since the hotel was already full for the second half of my stay, I ended up quite stressed out and dragging my luggage around for a full day until the hotel had a cancellation and I was able to stay. Amoma.com was very responsive and professional when they finally responded (I think they're based in Switzerland), and I think some third party was responsible for the booking problem, but regardless, my stay was more distressing than I had hoped for. If you have a choice, I would recommend booking with another agency for this location.
Very clean and friendly staff No iron in the room
Rooms were incredibly tiny. Elevators did not work.
Everything was great!
Perfect for theater weekend. Great location, beautiful room . Thoughtful amenities.
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
The receptionist messed up my receipt.I used my company's card to stay and I am the only person who stay in the hotel.And when checking out,I just asked for the receipt but didn't check it.after coming back,I have to use the receipt to do my reinbursement,but found out that it is not under my name and the stay person wrote down two,which looks pretty bad on me!i called the hotel to change the receipt name,they refused it bc it is a past reservation! The most annoying thing is that when I checked out using the compan card,I asked them if it is ok to pay with a card not under my name.they didn't say anything.and the worst thing is that the receptionist change the name of my reservation in the system and didn't tell me about it.moreover,the receipt amount doesn't match my reservation amount which is also ridiculous!!!All in all, this experiment almost cost me to not be able to reinburse my stay. They r obviously not professional and it gives me a really bad memory here!
Central location, nicely decorated, friendly and helpful staff
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
Central location Nice view Quiet room
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
The view and the equipment of the hotel No breakfast provided
The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
Rooms were big and spacious, on state street and walking distance to Michigan Avenue and very popular for their restaurants. Housekeeping were take time to clean the rooms, I would go out from morning and come back and the room was still not cleaned.
One of the best hotels in Chicago. Ideal location to everything in the city, wonderful staff and service, Roof Top Bar is excellent. Overall best hotel experience I've had in Chicago.
great location, service, & facility
Extremely convenient for getting to the Chicago Theatre.
Great location to everything in the city! You can walk to the Riverwalk which has so many things to do! very clean hotel and staff is so so accommodating and welcoming! The bed was very uncomfortable! Had a huge dip in the middle of the mattress! Other than that no complaints
The wit hotel is definitely a great spot. My husband and I went on a very cold winter day. It was nice they have the club/bar on 27th this way we didn't have to leave the hotel. We would stay ther again.
beautiful room, great amenities, very clean and modern some confusion at the front desk when checking in but it seemed to only be us
Great downtown location. Doors locks dont work. Bathroom fixtures broken.
Quite pleasant and well situated.
The fridge didn't work so the brought up a dented scratched fridge and set it in the middle of the room. The room was not clean. No hospitality. Way over priced!!!!
Nice hotel, great location.
The chase lounge chair next to the window. I enjoyed the view of the city and the river. I liked watching the tour boats coming and going. The bed was comfortable, the shower was nice and the room was quiet. I felt that the staff were courteous and helpful. Nothing that I can think of.
The room was very clean and spacious. The bed was comfortable. Staff was friendly and professional. Easy check in and check out. I would stay here again!
The hotel was clean and very nice. All staff I encountered were very nice. The best part in my book was the location. It was right on the river (although because of a brick wall that creates a little courtyard outside the lobby/restaurant you can't see the river from the main floor entrance way, but you could see it from above and below this location). It was comfortable. It smelled nice (they push their "signature scent" out in the lobby which is fresh and pleasant). There are MANY restaurants within walking distance, including one of my favorites, Frontera (upscale Mexican). There's also a restaurant right outside the lower level doors (take the two escalators down) that's right on the river. You're within walking distance of Michigan Avenue (if you like to walk) or you could always take a cab to that area if walking too much isn't appealing. The location really can't be beat. Really the only thing I didn't like was how very DARK it was in the lobby of this hotel. They need to add some attractive lighting (chandeliers, lamps) so it feels more cheerful. I understand that this used to be a Niko Hotel and was done in the Japanese style (which is still evident). If they're not going to add lighting, then adding some fountains for pleasant ambient noise would be good. I would also suggest that they add more "windows" in their brick wall in the courtyard outside the lobby/restaurant. I know there's a sidewalk out there that they likely wanted to "protect" the hotel from, but their present set-up misses the view of the river and downtown.
Hotel location was excellent close to shopping at Magnificent Mile and with several good restaurants within 5 minutes walk. Concierge was not on top form but everyone can have an off time so not a problem and all other staff extremely helpful
comfortable nice room good staff except front desk They did not have my Kayak reservation. They did honor the reservation however; it was done with attitude " how di d you get this rate for this weekend?"
If you're staying here....river view is an absolute must! Would definitely stay again.
i had no booking when i arrived, yours or their system had stuffed up. I have paid the hotel directly, please ensure you do not charge me
We stayed here with our two older children (age 16 & 20) over July 4 weekend; an incredibly busy weekend for the city but this was an oasis of luxury. Recently renovated, hotel features a beautiful artistic lobby, excellent coffee/sandwich bar in lobby, lounging areas with couches, restaurant, bar. Rooms are deluxe, very comfortable beds, modern bathrooms, with gorgeous views of the city and nearby Chicago river.
Great staff, good location. Restaurant is wonderful. Small room, older hotel/rooms, bed not so comfortable, no in room eats other than water/coffee. Definitely over priced.
Elevators require key each time to go up stairs
ALL staff that we incountered from valet to bellman house keeping and front desk were all very friendly and helpful. Having worked in the hotel industry it was easy to spot a top notch beautiful hotel with an amazing staff. Toilet was loose or unattached to the bathroom floor but still functioned properly.
Great location, nice room, beautiful bathroom, comfortable beds, steps from the orange line, State St. and Michigan Ave., Theatres, and museums. We were able to walk everywhere we wanted to go. Great rice view. Libby music was a bit loud, but the younger crow probably would think that was great!
Location, bedding, room decor. Wasn't notified of renovations by kayak nor Marriott, when I told the front desk this, I was told I should do my own research to make sure hotel isn't being renovated. Then the workers started a half hour earlier than I was told on Sunday morning, and when I called the front desk, nothing was done about it. They were constantly drilling directly above our room. I was given the wrong room and wasn't offered a switch when the correct room became available, and I left an item there after checking out and called two hours later and the item had gone missing from the room. When I called the customer care line, the hotel called back to apologize and did not offer anything to rectify the situation. Terrible stay, will not be booking there ever again.
Loved all the old architectural features. The rooms were small but the architecture, view, location and excellent air conditioning made up for the size. My suggestion is to add a quiet seating area near the stairs and elevators on each floor so that guests that awaken early can read and have coffee while a child or partner sleeps. Joan
The hotel was perfect and beautiful. The style blended well with our modern tastes but need for historic romance. The beds... were... AMAZING. All the linens as well.
Staff was very friendly and very helpful. Rooms were clean and very nice. Only complaint was elevator on Sunday morning. Most people are trying to leave and the maid staff had most cars filled with there carts. Maybe staging a cart on every floor would help that congestion. Otherwise it was a great place to stay.
Desk staff quite friendly and helpful. Everything classy and elegant. Umbrella iin closet was a nice tough. Didn't patronize the Atrwood? Restaurant although attractive ambience, Prices were prohibitive. Cup of cofffee: #$4.00, Eggs bENEDICT: $15.00 Fugget about it.
The building, itself, is a renovated office building across from Macy's on State St. The location is ideal for sight seeing in the Loop. It's unique. A lot of art deco trim. It's nicely decorated, the staff is pleasant. They serve complimentary wine at 5 p.m. It's boutique hotel, not a monster one. The rooms are small.
Staff were amazing! They took care of all the details with great courtesy. The room was beautiful, the bed was super comfortable and everything was very clean. The Atwood Cafe food was delicious, and they modified reservations for us without a fuss. I would definitely stay here again and recommend it to family and friends.
I liked the location and the quite comfort of the room. I liked the variety of contents in the minibar, even though I didn't actually eat but one thing. My room was a little noisy, but I just wore earplugs and that worked out for the most part.
I had an excellent room with a view of both State and Washington Streets and Millenium Park!
Beautiful; FANTASTIC service provided by all areas; clean Mattresses were hard
Warm, accommodating staff. Great location. Quaint, historic building. The hotel was more than adequate for our needs, but guests should not expect huge rooms.
We like the intimacy of the hotel. The staff made us feel welcome. The location is walking distance from theaters, shopping, lake front. Parking is very expensive: tip - 3 blocks west of the hotel is public parking lot and we paid $15 for the whole weekend.
Very clean, nice room. Glass door on the bathroom let light in. The bed hurt my husband's back.
I travel to Chicago several times a year and I have to stay this was the best hotel I've ever stayed at. It is modern, clean, quiet and very centrally located. The most impressive thing is the staff. Everyone (from the front desk, to the cleaning ladies, etc.) is extremely helpful, polite (always say "hi"), ... I would definitely recommend this hotel to anyone!
Loved the breakfast, definitely eat it! Great location to everything in the city. Room was comfortable and whole place was very clean. The lobby set-up. It's too small to handle a large crowd, especially if more than five are waiting to check-in.
I like the location the best. Breakfast was ok but maybe offer more choices. Room had a mold smell and door locks were very loud when closing.
Having managed a hotel myself previously, I was pleased with how friendly, helpful, and quick the staff were in their attention to guests. Very clean and welcoming.
Free breakfast in the morning. The eggs were questionable though. My toilet didn't work.
Decent continental breakfast and nice clean rooms. Decor looks new and modern. Staff was very helpful. One block from an "L" station.