Overview

Swissotel Chicago
Top Lake Hotel

323 East Wacker Drive, Chicago, IL 60601, United States
+1 312 565 0565

RM 635+

Overall guest ratings

8.7/10 Excellent
Based on 2,929 reviews

Review highlights

  • 8.9
  • 8.5
  • 6.7
  • 4.9

Good to know

  • Clean rooms
  • Friendly service
  • Great view

Nearby

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    About

    Swissotel Chicago is located where the Chicago River meets the Lakefront. Designed by noted Chicago architect Harry Weese, Swissotel Chicago's famous triangular structure offers the most spectacular views of Grant Park and Lake Michigan. Lobby renovation completed in 2012 and Geneva Restaurant completed in 2015.

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    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Internet
    • Wi-Fi
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Laundry service
    • Cable or satellite TV
    • Coffee shop
    • Terrace/Patio
    • Gift shop
    • Spa
    • Child pool
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.7 Excellent
    Based on 2,929 reviews
    • 8.9 "Location is great."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
      8.8 "88% said the concierge service was amazing."
      7.7 "77% found the restaurant service to be one of the best."
      8.5 "Management was excellent, said 85%."
    • 7.7 "Nice rooms."
      9.8 "98% thought the view was good."
      7.2 "72% said the beds were comfortable."
      7.0 "70% said rooms were clean."
      8.6 "86% thought rooms were spacious."
      7.1 "71% loved the minibar."
    • 7.5 "Good cleanliness."
      7.0 "70% said rooms were clean."
      8.7 "87% thought it was clean."
    • 7.3 "Good pool."
    • 6.7 "Vibe was decent."
      5.8 "58% considered the lobby entrance to be so-so."
    • 4.9 "Value below average."
      4.3 "57% thought it was overpriced."
      2.3 "The price was too high for 77%."
      2.2 "78% said the breakfast was too expensive."
    • 4.8 "Breakfast is below average."
      2.2 "78% said the breakfast was too expensive."
    • 4.5 "Internet is poor."
      4.8 "52% said the wifi quality was bad."
      4.3 "57% thought it was overpriced."
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    Overall rating

    8.7 Excellent
    Based on 1,464 reviews
    • 8.4 "Location is great."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
    • 8.1 "Great service."
      8.8 "88% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
      8.8 "88% said the concierge service was amazing."
    • 7.1 "Good pool."
    • 6.8 "Average cleanliness."
      6.6 "Only 66% said rooms were clean enough."
    • 6.6 "Rooms are ok."
      7.0 "70% said the beds were comfortable."
      6.6 "Only 66% said rooms were clean enough."
    • 5.8 "Vibe was decent."
      5.9 "59% considered the lobby entrance to be so-so."
    • 5.0 "Breakfast is mediocre."
    • 4.6 "Value below average."
      3.8 "62% thought it was overpriced."
      2.4 "The price was too high for 76%."
    • 4.1 "Internet is poor."
      3.8 "62% thought it was overpriced."
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    Overall rating

    8.6 Excellent
    Based on 878 reviews
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      8.7 "87% said the concierge service was amazing."
    • 8.6 "Location is great."
      9.9 "99% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
    • 8.0 "Rooms are great."
      9.8 "98% thought the view was good."
      7.1 "71% said the beds were comfortable."
      8.7 "87% thought rooms were spacious."
      7.2 "72% liked the big bathroom."
    • 7.4 "Good cleanliness."
      8.8 "88% thought it was clean."
    • 6.9 "Pool is mediocre."
    • 6.8 "Vibe was decent."
      6.1 "61% considered the lobby entrance to be so-so."
    • 5.0 "Breakfast is mediocre."
    • 4.7 "Internet is poor."
      4.8 "52% said the wifi quality was bad."
      4.6 "54% thought it was overpriced."
    • 4.5 "Value below average."
      4.6 "54% thought it was overpriced."
      2.5 "The price was too high for 75%."
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    Overall rating

    8.6 Excellent
    Based on 351 reviews
    • 9.1 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
    • 8.6 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      7.7 "77% thought the service was very professional."
    • 8.4 "Very nice wellness & sports facilities."
      8.6 "top-notch fitness area, thought 86%."
    • 7.9 "Nice rooms."
      9.9 "99% thought the view was good."
      8.6 "86% thought rooms were spacious."
      7.2 "72% said rooms were clean."
    • 7.8 "Good cleanliness."
      7.2 "72% said rooms were clean."
      8.9 "89% thought it was clean."
    • 6.7 "Food is average."
    • 4.8 "Value below average."
      4.2 "58% thought it was overpriced."
    • 4.2 "Internet is poor."
      4.2 "58% thought it was overpriced."
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    Overall rating

    8.7 Excellent
    Based on 234 reviews
    • 8.8 "Location is great."
    • 7.8 "Good service."
      9.2 "92% found the staff to be very friendly."
    • 7.5 "High comfort."
      7.1 "71% said the beds were comfortable."
      8.8 "88% thought rooms were spacious."
    • 7.3 "Nice rooms."
      9.9 "99% thought the view was good."
      7.1 "71% said the beds were comfortable."
      8.8 "88% thought rooms were spacious."
    • 7.1 "Good cleanliness."
    • 6.8 "Food is average."
    • 6.7 "Average amenities."
      6.7 "67% thought the building was acceptable."
    • 4.8 "Value below average."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Lake Hotel
    Guests say this is a nice lake hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Friendly service"
    "Great view"
    data provided by TrustYou

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