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Swissotel Chicago
Top Lake Hotel

323 East Wacker Drive, Chicago, IL 60601, United States
+1 312 565 0565

RM 482+

Overall guest ratings

8.7/10 Excellent
Based on 2,473 reviews

Review highlights

  • 9.1
  • 8.9
  • 6.6
  • 6.5

Nearby

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    About

    Swissotel Chicago is located where the Chicago River meets the Lakefront. Designed by noted Chicago architect Harry Weese, Swissotel Chicago's famous triangular structure offers the most spectacular views of Grant Park and Lake Michigan. Lobby renovation completed in 2012 and Geneva Restaurant completed in 2015.

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    accorhotels.com

    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Wi-Fi
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Storage available
    • Pets allowed on request. Charges may apply.
    • Gift shop
    • Laundry service
    • Spa
    • Child pool
    • Coffee shop
    • Internet (surcharge)
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 2,473 reviews
    • 9.1 "Excellent wellness & sports facilities."
      9.7 "top-notch fitness area, thought 97%."
    • 8.9 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.6 "Near to public transport, according to 86%."
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.0 "80% thought the service was very professional."
      9.1 "91% said the concierge service was amazing."
    • 7.8 "Nice rooms."
      9.7 "97% thought the view was good."
      7.1 "71% said the beds were comfortable."
      7.3 "73% said rooms were clean."
      8.8 "88% thought rooms were spacious."
      7.6 "76% liked the big bathroom."
      7.5 "75% loved the minibar."
    • 7.6 "Good cleanliness."
      7.3 "73% said rooms were clean."
      8.7 "87% thought it was clean."
    • 6.6 "Vibe was decent."
    • 6.5 "Food is average."
      6.7 "67% thought the snacks were adequate."
      5.0 "50% thought the dining experience was appropriate."
    • 4.6 "Breakfast is below average."
      3.3 "67% said the breakfast was too expensive."
    • 4.5 "Value below average."
      3.7 "63% thought it was overpriced."
      2.4 "The price was too high for 76%."
      3.3 "67% said the breakfast was too expensive."
    • 3.3 "Internet is poor."
      3.7 "63% thought it was overpriced."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    8.6 Excellent
    Based on 1,162 reviews
    • 8.5 "Very nice wellness & sports facilities."
      9.5 "top-notch fitness area, thought 95%."
    • 8.4 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.6 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      7.2 "72% thought the service was very professional."
    • 7.2 "Good pool."
    • 7.0 "Good cleanliness."
      8.3 "83% thought it was clean."
    • 7.0 "Nice rooms."
      6.8 "Beds were acceptable for 68%."
      6.7 "Only 67% said rooms were clean enough."
    • 6.2 "Food is average."
    • 4.6 "Breakfast is below average."
    • 4.1 "Value below average."
      3.3 "67% thought it was overpriced."
      2.5 "The price was too high for 75%."
    • 2.9 "Disappointing internet connection."
      3.3 "67% thought it was overpriced."
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    Overall rating

    8.6 Excellent
    Based on 791 reviews
    • 8.8 "Very nice wellness & sports facilities."
      9.6 "top-notch fitness area, thought 96%."
    • 8.5 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.3 "83% thought the service was very professional."
      9.0 "90% said the concierge service was amazing."
    • 8.3 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
    • 7.8 "Nice rooms."
      9.8 "98% thought the view was good."
      7.2 "72% said rooms were clean."
      8.7 "87% thought rooms were spacious."
      7.5 "75% liked the big bathroom."
    • 7.5 "Good cleanliness."
      7.2 "72% said rooms were clean."
      8.7 "87% thought it was clean."
    • 6.6 "Food is average."
    • 6.4 "Vibe was decent."
    • 5.1 "Breakfast is mediocre."
    • 4.1 "Value below average."
      3.9 "61% thought it was overpriced."
    • 3.4 "Internet is poor."
      2.2 "78% said the wifi quality was bad."
      3.9 "61% thought it was overpriced."
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    Overall rating

    8.7 Excellent
    Based on 370 reviews
    • 9.2 "Excellent wellness & sports facilities."
      9.7 "top-notch fitness area, thought 97%."
    • 9.2 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.4 "84% thought the service was very professional."
    • 7.7 "Good cleanliness."
      7.1 "71% said rooms were clean."
      8.9 "89% thought it was clean."
    • 7.5 "Nice rooms."
      8.9 "89% thought rooms were spacious."
      9.7 "97% thought the view was good."
      7.1 "71% said rooms were clean."
    • 6.4 "Food is average."
    • 4.8 "Breakfast is below average."
    • 4.3 "Value below average."
      3.8 "62% thought it was overpriced."
    • 3.2 "Disappointing internet connection."
      3.8 "62% thought it was overpriced."
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    Overall rating

    8.7 Excellent
    Based on 148 reviews
    • 9.2 "Excellent wellness & sports facilities."
      9.7 "top-notch fitness area, thought 97%."
    • 8.9 "Location is great."
    • 8.1 "Great service."
      8.7 "87% found the staff to be very friendly."
    • 7.9 "Nice rooms."
      9.8 "98% thought the view was good."
      7.3 "73% said the beds were comfortable."
      8.9 "89% thought rooms were spacious."
    • 7.7 "High comfort."
      7.3 "73% said the beds were comfortable."
      8.9 "89% thought rooms were spacious."
    • 6.5 "Food is average."
    • 4.9 "Value below average."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    Lake Hotel
    Guests say this is a nice lake hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    data provided by TrustYou

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