Overview

Swissotel Chicago
Top Lake Hotel

323 East Wacker Drive, Chicago, IL 60601, United States
+1 312 565 0565

RM 643+

Overall guest ratings

8.7/10 Excellent
Based on 2,421 reviews

Review highlights

  • 9.2
  • 9.0
  • 6.8
  • 6.4

Good to know

  • Comfortable beds
  • Friendly service
  • Great view

Nearby

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    About

    Swissotel Chicago is located where the Chicago River meets the Lakefront. Designed by noted Chicago architect Harry Weese, Swissotel Chicago's famous triangular structure offers the most spectacular views of Grant Park and Lake Michigan. Lobby renovation completed in 2012 and Geneva Restaurant completed in 2015.

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    accorhotels.com

    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Internet
    • Wi-Fi
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Gift shop
    • Laundry service
    • Spa
    • Child pool
    • Coffee shop
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.7 Excellent
    Based on 2,421 reviews
    • 9.2 "Excellent wellness & sports facilities."
      9.7 "top-notch fitness area, thought 97%."
    • 9.0 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.0 "Near to public transport, according to 80%."
    • 8.7 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      7.6 "76% thought the service was very professional."
      9.2 "92% said the concierge service was amazing."
    • 7.9 "Good pool."
    • 7.8 "Nice rooms."
      9.8 "98% thought the view was good."
      7.1 "71% said the beds were comfortable."
      8.9 "89% thought rooms were spacious."
      8.1 "81% liked the big bathroom."
    • 6.8 "Food is average."
      6.9 "Only 69% were satisfied with the menu."
    • 6.4 "Vibe was decent."
    • 5.5 "Breakfast is mediocre."
    • 4.2 "Value below average."
      3.8 "62% thought it was overpriced."
      1.9 "The price was too high for 81%."
      4.7 "53% said the breakfast was too expensive."
    • 3.9 "Internet is poor."
      3.8 "62% thought it was overpriced."
      4.0 "60% said the wifi quality was bad."
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    Overall rating

    8.8 Excellent
    Based on 1,258 reviews
    • 8.9 "Very nice wellness & sports facilities."
      9.5 "top-notch fitness area, thought 95%."
    • 8.8 "Location is great."
      9.9 "99% liked the proximity to sightseeing."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.2 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      7.1 "71% thought the service was very professional."
      9.1 "91% said the concierge service was amazing."
    • 7.6 "Good pool."
    • 7.3 "Nice rooms."
      9.8 "98% thought the view was good."
      8.9 "89% thought rooms were spacious."
      7.7 "77% liked the big bathroom."
    • 6.9 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
    • 6.9 "Food is average."
      6.4 "Only 64% were satisfied with the menu."
    • 5.8 "Vibe was decent."
    • 4.1 "Value below average."
      3.5 "65% thought it was overpriced."
      1.9 "The price was too high for 81%."
    • 3.7 "Internet is poor."
      3.9 "61% said the wifi quality was bad."
      3.5 "65% thought it was overpriced."
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    Overall rating

    8.5 Excellent
    Based on 750 reviews
    • 8.9 "Very nice wellness & sports facilities."
      9.6 "top-notch fitness area, thought 96%."
    • 8.6 "Location is great."
      9.9 "99% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
    • 8.4 "Great service."
      9.0 "90% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.0 "80% thought the service was very professional."
      9.1 "91% said the concierge service was amazing."
    • 8.0 "Rooms are great."
      9.8 "98% thought the view was good."
      9.0 "90% thought rooms were spacious."
      8.2 "82% liked the big bathroom."
    • 7.6 "Good pool."
    • 6.6 "Food is average."
    • 6.5 "Vibe was decent."
    • 5.8 "Breakfast is mediocre."
    • 4.4 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
      4.2 "58% thought it was overpriced."
    • 4.0 "Value below average."
      4.2 "58% thought it was overpriced."
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    Overall rating

    8.7 Excellent
    Based on 290 reviews
    • 9.3 "Excellent wellness & sports facilities."
      9.7 "top-notch fitness area, thought 97%."
    • 9.2 "Terrific location."
      9.9 "99% liked the proximity to sightseeing."
    • 8.7 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.3 "73% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 7.9 "Nice rooms."
      9.1 "91% thought rooms were spacious."
      7.1 "71% said rooms were clean."
      9.8 "98% thought the view was good."
    • 7.7 "Good cleanliness."
      7.1 "71% said rooms were clean."
      8.9 "89% thought it was clean."
    • 6.7 "Vibe was decent."
    • 6.6 "Food is average."
    • 5.5 "Breakfast is mediocre."
    • 4.0 "Value below average."
      3.7 "63% thought it was overpriced."
    • 3.7 "Internet is poor."
      3.7 "63% thought it was overpriced."
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    Overall rating

    8.5 Excellent
    Based on 121 reviews
    • 9.0 "Terrific location."
    • 8.3 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 7.9 "Nice rooms."
      9.8 "98% thought the view was good."
      7.3 "73% said the beds were comfortable."
      9.1 "91% thought rooms were spacious."
    • 7.7 "High comfort."
      7.3 "73% said the beds were comfortable."
      9.1 "91% thought rooms were spacious."
    • 6.5 "Food is average."
    • 4.3 "Value below average."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Lake Hotel
    Guests say this is a nice lake hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great view"
    data provided by TrustYou

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