Chicago hotels in Near North Side

Cons: We had a very strange smell in our room and had to change rooms. The hotel did not offer any kind of discount for the inconvenience and it was our 10th anniversary, which they were aware of. I would expect more out of a hotel with its standards and reputation.

Cons: There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.

Cons: An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.

Cons: A bit expensive.

Cons: Rooms too small

Cons: bed was too soft

Cons: No spa or sauna on the premises. No light in the shower and overall the facilities were less luxurious than other locations (specifically Sofitel Athens), though it was still very nice. Strange decorations for the holidays in the lobby...

Cons: That we eventually had to leave. Everything was wonderful!

Cons: it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.

Cons: nothing

Cons: Many hidden charges, especially for room service, it costs a fortune. Other than that, great stay, friendly staff, good food, exactly what’s expected for a 5-star hotel

Cons: The scent was missing from the hotel, this was the main thing I was looking forward to and was very disappointed in that there was no luxurious scent to go with a luxurious hotel.

Cons: Valet parking was too expensive, $60 plus dollars a day.

Cons: More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.

Cons: Location of ice machine? Signage was inaccurate. Fron desk promised to send some one to show me--but this took 2 calls.

Cons: Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.

Cons: Absolutely nothing! Wonderful hotel for a romantic weekend!!

Cons: Breakfast was over priced and not that good.

Cons: The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.

Cons: The front desk is a bit difficult to get to, but the check in process was smooth. I had a a bit of difficult getting a bellman to collect my bags from storage though I was first in line. Not really a good hotel for children.

Cons: Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.

Cons: Nothing. I thought everything was perfect

Cons: Temperature control was a bit dicey; had to get up in the middle of the night because no matter what we set the thermostat to, it went absolutely boiling once we were asleep. Hair dryer didn't work (so I'm told).

Cons: Nothing. Except no vending machines for beverages. But a seven-eleven right around the corner so that worked.

Cons: Nothing

Cons: While we were okay with "no view", we didn't care for others looking into our windows. We had to keep our blinds closed the entire time. Sheers would be nice to still have the light but still have piece of mind about privacy. Perhaps next time we will ask for a view!!

Cons: Unfortunately, our car was towed during the valet check in. That was a bit of a hassle.

Cons: The check in desks aren't the best, it gets congested and it's loud. The evening reception is nice however I received one coin for one drink?! I saw many others with many coins for drinks.

Cons: Breakfast could be better. It's basically just juice, coffee and danish. They used to have toast and bagels when it was the Amalfi which I preferred. Prices have really gone up over the years. We have been staying at this location for a number of years (a few visits per year).

Cons: View from the room was basically an alley and parking lot, not the best view in Chicago by any means. Breakfast ends a little early. Free drinks at the "lounge" was a great surprise but the lounge itself is a bizarre little room.

Cons: Having the staff sitting behind a desk seemed a little odd. Eye level would be nice.

Cons: Not at all what I've experienced from a four star hotel. The rooms weren't very big or nice. And the attendants at the lobby were sitting down, which I found odd. I would never rate this a four star hotel, I found it akin to Aloft hotels. I also bought this room for a friend's birthday, and they said they don't do anything special for birthdays. I've stayed at 3 star hotels that send up champagne on birthdays.

Cons: USB outlets caused some issues with phones, and in-room dining is ridiculously expensive.

Cons: Everything was a little small (hotel room, lobby, etc). It was modern and boutique-like, but I wouldn't consider it a luxury hotel.

Cons: - no room service - no movie purchase options - by 4-5pm I had to ask ever day to have room cleaned - Valet parking is $50 per night but if u walk to the lot they park your car at they only charge $30. Plus, all surrounding lots, less than a block away, charge between $25-30. When I brought up how they are overcharging for parking I was told to download an app and search for cheaper parking in the area....what service.....- shower had a glass wall that overlooked the room so anyone in your room can see you in the shower or on the toilet. there is a curtain but it barely covers the glass and it's on the room side meaning the person in the shower doesn't control the curtain. - shower glass wall leaked into the room. The carpet between the bed and the shower was soaked for my entire stay

Cons: The TV did not work.

Cons: No pool. Breakfast was not included and breakfast buffet was 14.99 per person.

Cons: We booked a Tower City View King Suite, but it was not available when we checked in so we were downgraded to a Tower Queen Suite. 1 of 2 elevators was out of service for 2 days! (which makes it quite a chore to get to the room on the 28th floor) Forgot something? Too bad, because I'm not waiting 10 minutes to wait for an elevator going up and 10 minutes for an elevator going down. Room was unbearable stuffy and slightly noisy. I usually sleep like a baby, but I tossed and turned every night for 4 nights.

Cons: The revolving door is a little heavy.

Cons: $58 valet only parking. There really was no other option besdes street parking, which was non-existant. Typically there is a cheaper or free self-parking option, but not here. This was not clearly advertised prior to us booking the hotel. In fact it lists "parking" as an ammenity, so I at least assumed that we could self park the car, which was not the case. It increased the price of our stay by more than 50% of the actual room cost. We were VERY disappointed in this. Tried working with the hotel and Kayak to resolve this issue, which only wasted my time and increased my frustration. When I tried to cancel my reservation, we were notified that there are no refunds, so we had no choice but to pay $58 for parking and stay there. Also wish there was a pool or hot tub.

Cons: No restaurant

Cons: I went up to check out the rooftop bar at 8:30 p.m. on Friday night and the door was locked, I was waved away by an employee who did not offer anything else, like if and when the bar would be opening...

Cons: I had no problems with this hotel at all, I enjoyed my stay all around.

Cons: The hotel needs some updates. The only thing that made it 'Hip and trendy" was the decor. We could see the light from the hallway shining through into our room because the gaps between the walls and the door was ridiculous. It was a built in night light. No information about the hotel was in the room either. Didn't know who to call or where to get anything. Glad we didn't pay more than what we did. And by the way, the tacky, shiny, red wall paper in the bathroom was terrible. =]

Cons: A couple things - (1) don't stay here if you want a good nights sleep. You can hear literally everything outside your door and hear every door on your floor slam shut. (2) you will be charged a $6.95 hotel service charge at the end of your stay. Apparently this is to cover the costs of "free" wi-fi and the fitness center plus a donation to a local hospital. Ridiculous. All in all, very average hotel and I probably wouldn't stay here again.

Cons: Rooms seem old inspite of attempts to renovate, esp bathroom, and quality of room not that great for $, bed was pretty hard, didn't know about super expensive parking rate until we got to hotel

Cons: I didn't like that I had to leave the amazingly comfy bed and get back on the road after only one day in Chicago.

Cons: My only complaint is that there were a lot of issues with the elevators being broken the last couple days. Usually at least one was functional, but with a lot of traffic flowing up to the rooftop bar that wasn't quite enough, and it's not fun taking the stairs to the higher floors!

Cons: Bathroom was small, elevator was slow, WiFi was poor

Cons: Nothing. It was all perfect.

Cons: This hotel is in serious need of remodeling! There is signage (28th floor near the elevator) with blended jagged edges. The filers in the room need to be cleaned. The bathtubs have caulking with gaping holes everywhere and the carpet needs cleaning. There are layers of cobwebs all over the windows and in the business area of the room.

Cons: my latte from the espresso bar was WAY TOO HOT, burnt my tongue!

Cons: Carpet was a little off putting

Cons: The room was not at all what we expected from the description when we booked it. It also had a broken out closet door in need of repair.

Cons: Check-in. Rude-ish staff. Rooms need maintenance.