This was the first time traveling with China Airlines. The Crew, were all professional and bilingual. The aircraft was clean and comfortable. I upgraded to even more space; that process was simple and not super expensive. The meals served were adequate and tasty, and the choices were suitable. After experiencing long flights and being a passenger with China Airlines, I must say I will travel with them again Sincearly Anthony
We were not sat together for the longeset duration of our travel very uncomfortable didnt enjoy that they fed us at 2 am
The crew were professional and attentive. Blankets and pillows were on each seat which was appreciated. The food was served warm and had a balance of various nutritional options. As far as the monitor there were not enough English speaking choices and foreign shows did not offer English captions.
Everything was fine except the seats were quite compressed and hard for the 12 hour flight
The crew was very professional and friendly. Although there was a water leak from panel above, the crew was trying to mitigate the consequence. We are happy with its service and the value offered. We will definitely take China Airlines again.
Well, we upgraded and on a 14 hour flight not sure how we would tolerate it otherwise. The upgrades are ridiculously expensive and even with empty seats even in first class it was difficult to upgrade. Probably won’t fly China Air again due to this. The attendants tho were much better than the airlines in the states and there attentiveness and care for your comfort far exceeds other airlines in the states.
Flight attendants. Food, entertainment and most of all, be on time.
We are glad to have used China Airlines for our trip. Continue the good service! Thank you!
The flat bed full lying position is not comfortable at all, this could be improved, it is at an awkward position which i dont have the same issues with other airlines business class.
They were helpful, considerate with asking us for standby preboarding with our infant, gave us toys and excellent service onboard. They were always on time, even early boarding once! All our luggage arrived intact, and they even brought our baby car seat to oversized for us. We love China Airlines!
The crews were very professional and courteous. Pleasant flight and thank you!
Overall experience is good but if the food menu can change to authentic Malaysia food will be good. I.e. Nasi Lemak, Char Kueh Tiew and etc
Surprised that the safety briefing was only conducted in Malay language and no English despite there are foreigners on board. MH should take safety more seriously.
Flights were delayed, Food was good but only 1 meal instead of 2.
We are row 11, when the crew came to us, only one meal choice was available.
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed
AC not working, just slowly blowing room temperature air. Long taxi time does not help as well. Sweating all over the whole trip.
The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.
Crew, friendly On board services: terrible: no movies, no screen, no entertainment over wifi, no free water. Totsl Entrapment
3 hours delay ,we changed plane after boarding and waiting inside
Uncoordinated boarding, seat comfort is terrible, even toilet is so small that overweight people wouldn't fit in. Baggage scam with additional fees. Stay away from this airline.
Forthright communication to the customers regarding services offered and any fees involved.
Finishes were quite worn, including our very scratched up seatback. No entertainment available, and the WiFi (even for “ScootHub”) was very slow. Crew were somewhat friendly.
Was on scoot plus. The only good thing about the flight was the spacious seats. Tables and armrests were extremely dirty Food: bad Entertainment: non existent Wifi: unable to connect, then was painfully slow that we couldn’t even send messages Good thing we had a night flight, so we just slept throughout.
We were delayed, but there was never any update given. Everyone was standing at the gate as boarding was supposed to commence at 13:10 for a 13:55 flight. We didn't actually start getting on the shuttles to the plane, until after 14:00. No updates, no information given at all.
It was a cheaper flight and it arrived early. I thought the crew were pretty noisy for an overnight flight, and my friend was not able to sleep because of the noise. Also I think it’s absurd they don’t provide complementary water. Why does everything have to be a surcharge? Airplanes are dehydrating and it would be beneficial to help passengers stay healthy.
I paid an additional fee for specific seats because I was flying with my two children. I even checked in online and confirmed my seats, so at the airport did not think to double check my seats. The lady at the check in desk gave me different seats that were not together, nor did she say anything, even though she could see I was flying with children. Got to the plane and only realized what had happened then. Scoot refused to refund me that extra fee or take responsibility for what had happened.
U could offer everyone a drink ,juice or water.. coffe or tea ...ur air craft isn't a flea market ,where someone has to buy a tea or water!!
All fine - you get what you pay for ! and it is a bargain
AirAsia kept us waiting for hours due to a technical issue with the plane, then eventually cancelled the flight. Unfortunately there is no-one to call or speak with at AirAsia, no customer service department at all, so I flew with another airline instead. Now I am going through the fun process of trying to get a refund from AirAsia. I strongly recommend that no-one flies with them, it's just not worth it.
The best part was Tony Fernandes actually reinstated the Buttercake menu. It has gone missing after Covid & i made a complaint in one of my Tweets back in October 2022. Both flight D170 & D171 landed very smoothly- kudos to both pilots!
The worst experience in any flight I have ever had, delayed for more than 10 hours, lost my other flight so I lost one day during my trip. Didn’t gave me facilities with my luggage either. Never again
I was next to a quite large person. Soni essentially had 2/3 of my seat for myself and couldn't sit properly. Even though there were some other seat available, the staff refuse that I occupy another seat.
Pros: The staff was very friendly. Cons: Long delay. The food is terrible.
I’m a frequent Traveler on all types of airlines, including budget. This was the worst flight experience I’ve ever had. Something was wrong with AirAsia’s systems and we were the whole flight was rescheduled to the following day, the third flight it happened to. Apart from an email which gave the new date the web and app said the original flight date which meant that there were hundreds of people queueing at the airport to try and find out what was going on. People waited six hours to talk to customer service who gave advice that didn’t match the web or app. Nightmare. just advertising for spending the extra hundred dollars I’ve ever seen.
My flight from PEN-KUL was re-timed for two hours or so due to some technical issue. It was not conveyed accordingly by the staff. Info only received via fellow passenger who also mentioned about the possibility of changing flight but different airport SZB. Changing flight is not easy since everyone is fighting for available seat unsystematically. Anywhere, I and my wife managed to get seat for slightly earlier flight from the retimed one. The issue should be handled more professionally and systematically.
I was pretty sure my seat includes a meal. But I guess I was wrong because I wasn't served a meal on my flight with Batik Air from Kota Kinabalu to Kuala Lumpur. I was fortunate because the layover was more than an hour in Kuala Lumpur. Otherwise, I could have cause a delay to the connecting flight to Taiwan because my terminal to board the next flight is located at different building. I had to take a train to the satellite building. Overall, all is well.
Batik Air is racing to the bottom of the list with its consistent flight delays. Especially out of Malaysia. Shocking that they keep getting away with it without any form of punishment from the authorities. Also very inconsistent rules on cabin luggage.
Need to improve the availability of the food. Seems like everything sold out
Did not like that we were not informed about the 4 hour delay, crew not friendly, noone at terminals to consult with...all employees for Batrik were behind glass aftervgoing through security at the gate again. Why no agent at Gate H 10 to answer questions? And no apology. Updates would have eased anxiety. Boarding is disorderly also.
During this flight all the crew just focused on making money by selling food and drinks. There was only one washroom open. And it really smelled bad and wasn’t usable. Even to watch something onboard entertainment u have to rent headphones pathetic airline but only one with direct flight so pretty much the only option from Karachi to KL
Delayed for 3 hours, need to pay extra for drinking water.
The OD2204 KUL-LGK was delayed 40 minutes due to air-condition malfuntion, after inspection the technician give green light for the flight to go as usual but the air-condition is still not working properly, passengers complaining to the stewardess but they cannot do anything, I did tweet to @malindoair to complaint but no reply from them … hope this Batik Air is not having problem like Rayani Air and I do hope the management do respond to my complaint as well
Nasi lemak was horrible. Plain white rice, tasteless sambal, no cucumber, no kacang, no ikan bilis. And the chicken was colourless and tasteless, tasted like boiled chicken. Entertainment system didn't work at all.
Silly to not even offer people water for free when they are paying so much for tickets.
