Check in at Chennai was painful
My 12 hour flight had 2 flight attendants for whole back section. I asked for tomato juice and it came after 40 mins, after he completed serving whole section. They gave about 1L of water in 12 hours. Even if asked more- they give half a cup. Food was excellent, headrest of the seats where excellent.
More Bollywood and Telugu movies, food options
Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."
Pros: "The staff was very friendly was nice trip"
Cons: "The food was not great"
Pros: "Amazing trip Qatar airline is great"
Cons: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Pros: "Very pleasant and comfortable flight with QA."
Pros: "Crew was good"
Cons: "Tvs don’t work. Uncomfortable seats"
Cons: "As such everything was fine."
Cons: "Flight was cancelled and rebooking dealt with poorly"
Pros: "Amazing staff"
Cons: "Uncomfortable seats and poor entertainment systems"
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Cons: "I was not able to fly"
Pros: "aircraft so silent"
Cons: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Pros: "Crew was exceptional. QSuite very comfortable."
Pros: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"
Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."
Pros: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Pros: "Very good crew"
Cons: "8 hr layover in Doha"
Pros: "The overall experience"
Pros: "Flight duration was short"
Cons: "Nothing in particular"
Pros: "Nothing. As flight was rerouted and airline changed"
Cons: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"
Pros: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Cons: "Organization of the boarding"
Pros: "Crew was courteous, plane was clean."
Cons: "Food quality was mediocre. Very limited legroom."
Pros: "Quick boarding, good entertainment choices."
Cons: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Cons: "Seats and legroom too small"
Cons: "light breakfast and light snacks for an 8-hour flight? come on!"
Pros: "Complimentary upgrade to business class."
Pros: "Over all it was a good experience"
Cons: "IEvery thing was fine."
Cons: "qatar airlines has some old airplanes foods are not good"
Pros: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Pros: "Everyone on board was pleasantly and helpful and that goes a long way."
Pros: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Pros: "Very friendly flight staff."
Pros: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Cons: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Pros: "Short flight to LCA from DOH. Efficient staff"
Cons: "Old A320 plane, no seat back entertainment, seating looking old Plastic food , very poor. Same thing happened to me last year, still no improvement on this flight sector. Definitely not 5 Star service that Qatar constantly advertises."
Pros: "Crew did their best"
Cons: "Plane entertainment was outdated and poor. Plane itself is also lacking comfort"
Cons: "The flight was delayed from Doha to London. And I lost my bag."
Cons: "No Chinese food to choose"
Pros: "Entertainment always the best!!! The spacious seat and quick check in system"
Cons: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"
Pros: "Crew was a little curt in giving instructions - open that window ma’am"
Cons: "I requested the meal a little later cause I was asleep... but she said not possible. I would e been ok with a cold meal a little later cause I wasn’t feeling well. Would’ve appreciated a little understanding."
Cons: "My judgement will be unfair cause I love Emirates airlines"
Pros: "Double seat on economy class upper deck"
Pros: "Crew was kind, attentive, funny, and engaging. The best."
Cons: "A warning about landing in Dubai, and being put on a bus to the terminal"
Cons: "Flew airbus 380 all the way and it was super comfortable!"
Pros: "The crew is great . Service excellent"
Cons: "Looks like Emirates uses really old planes for this leg. The recliners were not working."
Cons: "better boarding system required"
Pros: "I’m glad the connection time was short and reached the destination in good time."
Pros: "Fabulous flight and trip to Australia"
Cons: "We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time."
Pros: "My first flight with Emirates. Excellent all round"
Pros: "10 out of 10. excellent. 5 stars."
Cons: "Food was pretty bad."
Pros: "Smooth flight, courteous staff"
Pros: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Cons: "Cannot think of anything I dint like"
Pros: "Both ways there was no food of preference. Preferred juices are short. Especiallyif you are tired and want to sleep on their food serving time, you don't get any till next serving even if you are hungry. I woke and informed the team that I would collect later, but they claim empty and gave No way the entertainment is updated to the latest titles. Have 7/8 months old movies listed."
Cons: "Carry more food and screw sone new movies."
Cons: "food and long layover"
Pros: "The food and the ICE video center"
Cons: "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."
Pros: "Besides noted above the arrival on time."
Pros: "The staff was excellent"
Cons: "The wet bun for a snack was terrible."
Cons: "Emirates chairs couldn't decline recline"
Cons: "They lost one of my bags. I had to file a complaint with emirates office."
Cons: "This flight did not happen. It was purchased fraudulently and was caught by Emirates. Please remember all my contact information from your website immediately."
Cons: "seats wouldn't recline, they say it is a mechanical, I had to sit uncomfortably for 16 hrs"
Pros: "It felt comfortable."
Cons: "After exhausting flight I don't know what else to say"
Pros: "Emirates gets credit for reasonable legroom in economy class and excellent entertainment choices."
Cons: "Airbus A380 is a huge airplane. So many passengers creates limitations."
Cons: "Delays Always frustrating"
Pros: "Crew very kind"
Cons: "food not very good"
Pros: "I liked everything :) And the stuff was great I really enjoyed it ;)"
Pros: "The food Staff is superb My niece enjoyed the most. The crew clicked photos with her and made her moments memorable."
Cons: "Bad experience my mother 73 years old and pre booked wheel chair but not provided in Dubai Air port while transferring time and also misguided us very short distance for walk. she faced lot of trouble to walk ."
Pros: "Seamless flight with usual high standrd of on-board service and food"
Pros: "Flight was comfortable, plenty of legroom, good entertainment options and food was okay"
Cons: "All flights were consistently delayed"
Cons: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Pros: "Very comfortable and smooth ride new plane from SF to Dubail"
Cons: "Business class too expensive for individual travelers"
Pros: "crew very friendly"
Pros: "Price on my ticket was great and comfort was good"
Cons: "The ground staff at Bangalore in India had no idea on crowd control. Before they started boarding they made no announcements. The agents would talk amongst themselves but there were no announcements. With the result that everyone rushed at once for boarding. The lady agent who was scanning the passes kept yelling at people to form a line but by then it was too late On the flight, they ran out of vegetarian meals by the time they got to my seat!!"
Pros: "Bag claim at AMD very poor took 2 hours to claim bags from converted belt ??"
Cons: "No up grade was given to me because you did not realese the profit that you wanted from my purchase never will I boy a ticket from you or your partners I am a medallion card holder as well amex centurion card holder very up set cheap is not always nice. ?? Ashok patel"
Cons: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Pros: "Emirates flight and on flight services were Superb!"
Cons: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Pros: "Overall experience was good"
Cons: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Cons: "service from a crew member. she was not obliging. we asked for blanket and she responded whenever i am free will give you.which never happened. and she was giving extra good service to the passenger in front of me . she was shouting at passengers as if we are animals"
Cons: "Flight lisbon/Dubai 8 hours delay,slepping one night in Dubai and after 15 of my arrival in Durban no luggage."
Pros: "Great services"
Cons: "Sitting in front is better"
Cons: "Seat had no stowing compartmentand no magazine pocket"
Pros: "Very attentive crew"
Cons: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me with my email email@example.com Thank you. Mikyoung Seo"
Pros: "Flying with Thai in Business Class is fantastic. I arrived relaxed in Bangkok. Kudos to the Thai crew."
Pros: "The crew were very accomodating and hospitable."
Cons: "The food"
Pros: "- The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional."
Cons: "- Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience."
Cons: "Food on the plane"
Pros: "Have kit to listen"
Cons: "Kit to use the tv"
Cons: "Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane."
Pros: "Amazing crew members. The seat was comfortable."
Pros: "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
Cons: "No veggie food on board :("
Cons: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
Pros: "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
Cons: "The WiFi"
Pros: "Yes crew was very hosptile."
Pros: "Seat from delhi was very small"
Cons: "All okay"
Pros: "Crew was great, very polite and attentive."
Cons: "Give pillows to economy seat."
Cons: "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
Pros: "Means of transportation in Bangkok is well organized and very accessible."
Pros: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Pros: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Cons: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
Pros: "Professional staff and good food"
Cons: "Landing was a little bumpy"
Pros: "the flight was online, and the checking in process was fast and efficient"
Pros: "This was an extremely efficient service. The crew were very attentive, the aircraft was very comfortable and quiet - although more legroom would have been better!!"
Pros: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Cons: "All ok."
Pros: "Aircrafts ...which are big"
Pros: "Baggage did not make connection to Phuket."
Pros: "Airline was excellent"
Cons: "Immigration in the airport took 2 hours in line !!! Terrible transfer"
Pros: "Friendly crews."
Cons: "In-flight entertainment set not working."
Pros: "According to the price, services was perfect"
Pros: "Not much of delay Nice n friendly air stewardess"
Cons: "Check in so slow"
Pros: "We took off at 11.30 on time but only arrived at 3.45 pm. No idea why it took so long on the positive side: I saw my movie till the end and it was an excellent one"
Cons: "Special screenings in singapore of all luggage: took more than 1 hour to get out"
Cons: "Late ,always late leaving and Landing"
Pros: "Service in airplane"
Pros: "The staff were great but couldn't rectify the entertainment."
Cons: "No entertainment as the movie wouldn't play or watch anything else."
Pros: "Business class service was great!"
Cons: "Problem accessing the wifi"
Pros: "Nice Crew , very professional and courteous. Pleasant with their service. Would recommend only once for tourism. Not for families travelling with children."
Cons: "Because the system of on arrival visa has been opened to Indian folks , entire plane was crowded with indecent , uncultured Men. Mostly drunkards who would not stop at couple of drinks. Added to their worst behavior was the airlines providing unlimited amount of Liquor that was being offered by the crew after the food was served, this was quite annoying and unexpected. Thai Airways Please stop serving Liquor for God's sake , especially for folks travelling from India (Only this route) or charge $100 THB for a drink, this would stop those free riders from messing up other tourists happy vacation."
Pros: "did not really like anything very much unfortunately"
Cons: "the plane was old, it had no windows on the right hand side in business class, the food in business class was terrible and the service was not warm or hospitable. they only gave me one glass of wine with my dinner and did not ask if i wanted a refill."
Pros: "It was only a short flight, but Thai Airways provided full service."
Cons: "Nothing too much"
Pros: "Fast in flight service and good entertainment options for a short flight."
Cons: "Boarding was delayed about 30 minutes, but that happens with every airline from time to time."
Cons: "Unfortunately, the flight has Chinese tour groups. They are noisy and no manner. BTW, cabin crew handle them very well."
Pros: "first flight was delayed, and this one didnt take off without me"
Cons: "bangkok airport is so slow and inefficient"
Pros: "A380 is a comfortable plane but Thai Airways setup not as nice as Qatar. Boarding was swift, the crew was polite enough."
Cons: "It was a night flight but I wish water was served often."
Pros: "Each seat has phone charger!!!"
Pros: "The flight was smooth, comfy, and relaxing. The chairs have everything you need with two pockets, USB, power outlet, and stereo headphone jacks (it looks like the old school dual mono with two prongs but just plug into the right one for stereo). The entertainment was superb with very recent films (although they were censored which sucks) and a responsive unit and nice remote."
Cons: "The only thing that was lame was the food. Absolutely terrible. You don't have many options at 40,000 ft but be prepared for sub dollar store quality. At least the booze was free."
Pros: "New aircraft"
Pros: "friendly, thorough service, and entertainment. A comfortable trip."
Aircraft used fir this route was pretty old. Seats 💺 were hard & difficult to reclaim although it was flat bed
Pros: "I bid for an upgrade on the 2nd leg so business was much better. The lady serving in business was very nice."
Cons: "This leg was pretty much ok. Took an hour + to receive my baggage."
Pros: "In row 27 window seat. Had a great view of the Maldives."
Cons: "The entertainment."
Pros: "Crews were nice"
Cons: "Better movies and free internet in flight"
Pros: "Crew was great. Lots of leg room"
Cons: "Many screens weren't working properly"
Pros: "Excellent flight apart from the delay!"
Cons: "Leave on time!"
Pros: "Planes and entertainment was amazing. Flight crew very good and friendly."
Cons: "The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful"
Pros: "Had more room than on BA flight to London"
Cons: "Poor selection of entertainment. Some features, such as the flight tracker, didn’t work"
Cons: "The airplane is old!"
Pros: "Not bad comparatively morning flt kolkata to cmb.crew is good.clean"
Pros: "Good seats with leg room."
Pros: "Fast and efficient."
Pros: "Plenty of leg room."
Pros: "Enjoyed the tasty food."
Cons: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Pros: "All crews they are helpfull"
Cons: "Food same going and coming times"
Pros: "Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful."
Cons: "Seat was crazy small! Couldn't even cross my legs."
Cons: "Flight was late and because of that we missed adelaide flight"
Pros: "Friendly crew and great food"
Cons: "Delay to take off"
Pros: "Acceptable but not exceptional as expected"
Cons: "Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it."
Pros: "Good service"
Cons: "Not enough leg space, cramped seats"
Pros: "Flight was delayed for 2 hours"
Cons: "Flight was delayed for 2 hours."
Cons: "The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected."
Cons: "Felt like a second class train travel."
Pros: "Great service by crew members Had good number of meals and beverages"
Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Pros: "This is the way it used to be in travel! Thanks Sri Lanka!"
Pros: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Cons: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."
Pros: "Good, I intend to fly again with SriLNkan Airways"
Cons: "The food and the seating was plenty good enough, given that the ticket is economy."
Pros: "Leg room better in Economy than other flights"
Pros: "Stuff is friendly, helpful and supportive. Both on the ground and in the plane"
Cons: "It would have been nice to be offered a lunch during the 2h transit in Colombo as it was lunch hours."
Pros: "They have great direct service, and moderately priced. And fantastic flight times."
Cons: "The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful."
Pros: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Cons: "only two toilets, long queue"
Cons: "ground staff was unable to provide information about the delay"
Pros: "Very polite and courteous Service Attitude by crew although it was a short flight."
Cons: "There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer."
Pros: "Colombo to Male & vice versa by Sri Lankan airlines has been very disappointing to be polite with regard to disgusting food served by them in small cardboard box with no choices whatsoever unlike a standard career nor what they practiced in the past by serving real food chics, not even a cup of tea or copy. Disgracely shocking practice by a national career & not by any means budget airline. Previously Mihiri Air served even better choice of food & drink at moderate prices but price of ticket was at least 50% cheaper. SL Govt with SLA With no regard for passenger comfort nor giving them a reasonabl deal on his sector should be condemned & boycotted. As a regular traveler I will look at Emirates as a better airlines despite with a different time slots still would be cheaper & value FO money. Wake up Sri Lankan Airlines from your slumber"
Cons: "Food of course"
Pros: "Being a QR Gold member and one world airline I opt UL for few travels by which i can get additional miles and travel in business with less money compared to QR. The service is good and the flights are always in time and well clean. There ia flat seats between Doha to Colombo and from there to Kerala is normal flight but its fine. Business class lounge in Colombo is good with free feet and head massage. When there is a five hour plus transit, free hotel is provided by UL. Overall i like their flights and service and food."
Cons: "Nothing as such"
Pros: "It was on time, good collection of movies."
Cons: "The menu was not good."
Pros: "Perfect and impressed."
Cons: "Slow load of luggage.."
Cons: "aircraft and food"
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi at the bus from Plane."
Pros: "Food was good, entertainment system also, and in economy class the seat was finally not that small."
Cons: "A small delay at departure du to late arrival of the plane."
Pros: "easy check in, left on time, arrived on time, bags on time, no problems"
Cons: "tough time - 9:50 p.m. departure, near midnight arrival after turning the time back 90 minutes,"
Pros: "Chennai to Columbo was nice and easy, on time."
Cons: "No liquor served."
Pros: "the ladies were beautiful in their saris, flight left on time, boarding was easy, lunch was decent and price was good. would fly again!"
Pros: "Good helping staff"
Cons: "Small flight, leg space in economy class was just little. Legs touching the seat ahead. So less comfort."
My ticket was cancelled 3 hours before the scheduled flight
The best opportunity you will clear us immigration at Abu Dhabi
Cons: "There wasn’t any entertainment on this flight though which made the time a little difficult to pass..."
Cons: "Checking was slow at IAD and flight got delayed in Abu Dhabi and there was not good communication on delay."
Pros: "The crew was friendly and courteous."
Cons: "Make seats more comfortable and food more tasty"
Pros: "Quick boarding, minimum queues."
Cons: "Everything. What an absolute joke of an airline. 1) Flight attendant spilt a half a bottle of water on me and didn’t even apologise 2) Same tv shows and movies as 5 months ago. 3) no eye shades 4) entertainment turned off around 20-25 mins before landing and all headseats collected 5) staff"
Pros: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Cons: "Food can be better."
Pros: "Boarding was quick and professional. Service was excellent and entertainment was varied with movies, shows and games with accompanying head phones."
Cons: "The foot rest in business class didn’t work, but the seat still reclined and was comfortable."
Pros: "The food and the in-house entertainment"
Cons: "My co passengers."
Pros: "I got 2 seats to myself, which was great"
Cons: "Seats were too close together for a 15 hr flight"
Pros: "Seat upgrade in response to complaint"
Cons: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"
Pros: "Shoud be treated good meal in flight."
Pros: "Smooth ride"
Cons: "The food wasn't great specially the breakfast vegetarian option . The staff should be more friendly and the options have a long layover"
Pros: "They didn't let me n my sister fly. Plus they took 3 hours to give our bags back."
Cons: "The attitude of the airline n everyone was poor. No help nothing from anyone."
Pros: "Food and entertainment"
Cons: "I travelled from KUL to JFK with transit at Abu Dhsbi. Nightmarish transit in Abu Dhabi. Three intrusive security screenings (why three?). At some point they take away your boarding pass and make you sit in a hall for about half an hour (with similar 'criminals') with no access to bathrooms without telling you why. Then they call your name to return the boarding pass ( which was a problem for me because I am hearing challenged). Not sure this special treatment is reserved for just brown skinned travellers"
Pros: "Entertainment and crew great. Enough food at proper times. Plane clean"
Cons: "Wish they had earlier check in for a 777 flight."
Pros: "Multiple delays which was due to poor management on the airlines side"
Pros: "Food was great!!!"
Cons: "Crew not friendly!! Flight dropped cup and napkin never excused herself- smh"
Cons: "Since our custom and emigration checking was in Abu Dhabi, in Chicago, the flight used a domestic terminal. For our final leg of the flight, we had to haul all six pieces of luggage from terminal 5 to terminal 3. Then we were told that our American Airlines flight from Chicago to Kalamazoo is not a valid one. So we were booked to a different flight 12 hours later. We had to stay in Chicago for 12 hours on our own. Neither Etihad nor American Airlines provide any support for that time period in Chicago. Since it was Etihad ticket, According to international norm, Etihad should take the responsibility for this problem and compensated passengers."
Cons: "they asked me to check-in my carry on (which i am always able to take with me, and which i was able to take with me on the first leg of even this journey). it came as a surprise and i was in a flux, Thank God I had my passport in my pocket or it would have turned into a nightmare (I keep my stuff e.g. jacket, wallet, etc in my carry on)"
Pros: "Seats were very comfy and food was great. Entertainment screen were nice and big with great resolution. Cabin crew was friendly and accommodating."
Cons: "Movie selection in the entertainment needs more options. No basic amenity kit (like blinds, socks and toothbush) was provided in the flight like Emirates Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
Cons: "Flight was delayed for around an hour, without any prior notice."
Pros: "You can’t beat the quality of service, seating, and other amenities you arrive fresh even after a 14 hour flight"
Cons: "The variety of movies is not that great needs to be improved some series have only one episode which defeats the purpose. While others have more so you cannot watch anything really with series."
Pros: "Cabin, boarding"
Cons: "Transit through Abu Dhabi is a pain"
Cons: "Food and it was too cold aircobdition"
Pros: "flight on time easy custom clearance at Abu Dhabi"
Cons: "food, perhaps could offer alternative for dinner."
Cons: "When there is a connecting flight from Domestic to international, Domestic is letting us in without any restrictions on Cabin luggage but in middle of journey in Chicago they have really troubled all the passengers, mainly they haven't checked the baggage's untill we have boarded the flight though everyone is there before 2 hrs of the and i personally asked they if my bags needs any new tags but just before they pulled everyone from the line and screwed us. which is really bad."
Cons: "Baggage ground staff behavior is very bad..Not allowed me to carry stuff which I purchased inside the airport..will never travel and will also request my company not to buy tickets through Eithad"
Pros: "Everything was good."
Cons: "Entertainment could be improved in terms of choices."
Pros: "the Kul-Auh was fine on the A330, food average."
Cons: "Refreshment service was minimal"
Pros: "Best flight ever"
Pros: "entertainment helped me forget the hell i was in"
Cons: "1. seats - they have done an excellent job of cramping as many seats as possible with minimal leg space 2. food - smelly distasteful and disgusting. i think that sums it up 3. staff - unfriendly, there was a attending guy who thought he owns the airline and behaving as if everyone on the flight was his slave. bottom line - my first and last flight with etihad - i'll pay few hundred bucks more and take another airline next time"
Pros: "The aircraft and leg space in rare seats."
Cons: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."
Pros: "Every flights I onboarded Was nice. Crew members were nice and Co operative. Diwali surprise was really great."
Cons: "Flights was delayed by 20 mins from JFK airport to Abu Dabhi. Food was horrible. No desert provided. Juice was not natural. It was sugar added juices. Two hour free Internet never worked. Landing was not smooth."
Pros: "Loved business class!"
Pros: "on time and clean"
Cons: "leg room for the flight from Auh to lhr is really small for me. Also the food sucks."
Pros: "I really loved the blanket,socks and all the other accesories they provided on board!"
Pros: "Sokratis Repanidis - the food and beverage manager was very courteous and well behaved ...... Thank u especially"
Pros: "Great cabin crew."
Cons: "Severely banged piece of large luggage to the point the handle doesn't even close. Noisy children, and such a filled flight that staff was having a hard time attending to needs of all passengers. Food areas were smelly as were toilets towards end of flight."
Pros: "Everything specialy the crew. But food list was poor. entirtainment is excellent. Seats are cogested . Boarding was good."
Pros: "I did receive my bag, even I reserve business class."
Cons: "I did receive my bag, even I reserve business class."
Pros: "It got me from my home country to my destination."
Cons: "The movie selection was just mediocre...other airlines have much better (wider selection) & newer films. Also the flight attendants never woke me up for my 2nd meal, even though I very clearly used the sleep-mask provided that said "wake me up for meals" written in all over the front. I don't understand why this system was set in place if your cabin crew aren't going to use it...? Also did not like the mango custard -- was a bit weird. I'd recommend just plane/vanilla custard -- these flavors are much more widely appreciated by everyone. Mango is too quaint, even for those requesting hindu-vegetarian meals."
Pros: "Food and hospitalityu"
Cons: "Seating was too narrow"
Pros: "The food was was alright."
Cons: "Major first flight to Abu Dhabi has been canceled. That took place around 5 hours. Then the whole journey has been rebooked and I reached the final destination after 10 hours of the previous schedule with lost baggage."