Pros: "Food, seat comfort, service"
Cons: "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
Pros: "Entire crew members, food, drink, hospitality & aircraft."
Cons: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
Pros: "Crew was great. Economy premium was definitely worth the extra cost"
Cons: "I wish the flight wasn't 13 hours haha"
Pros: "The staff is friendly with attention to detail"
Cons: "It was a short hopper so didn't mind much. I actually slept on this plane."
Pros: "I enjoy ANA and choose to fly with them, normally a good flight"
Cons: "All our issues were another passenger, not ANA’s fault"
Pros: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Cons: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
Pros: "The flight attendants were so nice and the food was really good."
Pros: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Cons: "The lounge was somehow poor and noisy because of the airport constructions."
Pros: "comfortable seats"
Cons: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Pros: "Great service by the crew! Excellent food and flight was on time,"
Cons: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Cons: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."
Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."
Pros: "Good service"
Cons: "baggage was broken."
Pros: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Cons: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Cons: "Sitting space"
Pros: "Staff very friendlym Flight was on time."
Cons: "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
Pros: "Comfort was good"
Cons: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
Pros: "Overall comfort was good"
Cons: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Pros: "The crew was nice."
Pros: "service..service..service and ontime performance"
Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Cons: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"
Pros: "ANA crew is very hospitable."
Pros: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Cons: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Pros: "Enough room for relax, I love this one"
Pros: "Incredible service"
Pros: "Flight on time."
Cons: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
Pros: "Food was great!"
Cons: "The Japanese crew were not very good at English!"
Cons: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Pros: "Good food and service"
Cons: "Delay too much time"
Pros: "Great food on ANA flight from Malaysia to Tokyo."
Pros: "Great service and great food"
Cons: "No complaints from me"
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Pros: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Cons: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Pros: "the food, service, and efficiency"
Cons: "The really long layovers"
Cons: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
Pros: "The middle seats were seperated, so I had my own arm rests"
Pros: "crew was awesome! Service was outstanding"
Cons: "a little warm on the plane. food was ordinary"
Pros: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "Choices of food."
Cons: "I waited 20 minutes for my baggage to return"
Cons: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
Pros: "The staff were polite and highly professional. It was an enjoyable flight."
It was a very comfortable journey. Everything was good and should be maintained
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Pros: "Flexible seating due to only very few passengers. On time departure and arrival"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Cons: "20 min late but acceptable for a 15 hr flight"
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Pros: "Crew will do anything to help"
Cons: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Pros: "Boarding. Timely departure"
Cons: "Entertainment selection."
Pros: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Pros: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Cons: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Cons: "Cabin little bit cold"
Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Pros: "Excellent crew"
Cons: "My seat was very hard"
Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pros: "Excellent service"
Cons: "Very poor on board entertainment"
Cons: "Hostesses not so pleasant"
Cons: "Some staff not courteous which surprised me"
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Pros: "The serivce was amazing. Also it was clean and the food was great."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Pros: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Cons: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Cons: "The crew was rude when asking me to window shed."
Pros: "Friendly crew, efficient boarding"
Cons: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Pros: "Helpful staff and a comfortable trip. A plus all the way around"
Pros: "We started taxing 15 minutes before the departure time. This is great !"
Cons: "not much"
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Cons: "It is really good experience. All the flight attendants are good"
Pros: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Cons: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Pros: "The food is good. The service is excellent, always smiling and attentive."
Cons: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Pros: "Crew, plane, punctuality"
Pros: "Sound sleep"
Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Pros: "Very nice crew."
Cons: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Pros: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Cons: "Food was meh. Above average, but still not amazing."
Pros: "great service. new plane. excellent video system."
Cons: "not much to complain about."
Pros: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Pros: "For as long 14 hour journey they sure make it comfortable."
Pros: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Cons: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Cons: "Can't think of anything:)"
Cons: "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
Cons: "Customer service..."
Pros: "The crew was friendly and professional, the food was pretty good for airplane food, and the movie selection was very good."
Pros: "Take the flight that takes out of SFO right after midnight. Gets you there with less than an hour layover and you are off to BKk. Once I got to BKk my bus was ready and I was in Pattaya by noon. Smoothest trip so far"
Pros: "Leg room"
Cons: "Food quality"
Cons: "Stewards attentiveness"
Pros: "Overall in-flight experience was smooth. Check in (online and at-the-counter) were convenient. Staff were courteous."
Cons: "Maybe provide snacks to travelers during flight."
Cons: "Baggage claim took forever. I waited 45 mins for mine to show up."
Pros: "On time boarding and no delays Crew and staff are very professional and exceeds customer's service"
Cons: "Food need some improvement"
Pros: "I travelled on Eva a few times a year, was used to and liked Eva."
Cons: "Arriving at JFK on time after 16 hour nonstop flight on Eva, we passengers were told the parking space was occupied and we had to wait one hour on the plane. The Eva ground crew had 10+ hours to arrange a space for the plane, as it steadily approaching its destination, and the arriving time was 10pm, hardly a busy hour of an airport. Another disappointment: as before, I took the bus provided by Eva to neighboring states. This night the arrangement was awful. Poorly organized Eva crew kept all on the roadside, with only three of the five buses next to us, we passengers waited in the open, without a schedule or clue. We were lucky for the night was warm. In a typical NY winter night, 10 Farenheit and windy, we‘d be hurt more."
Pros: "On time"
Cons: "All was ok"
Pros: "Staff on board was excellent. We were 3 hours delayed and they knew we had a connecting flight, so they moved us to the front of the plane so we could et off quicker."
Cons: "We were 3 hours delayed - the board kept saying we were just 40 min delayed. Poor communication about the delay, when we would be leaving, etc. No rush in loading plane. LOTS of connections missed due to this. They told us our next flight would wait for us, and it DID NOT. They had already booked us on a later flight, even though we had 20 min to get to it."
Cons: "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."
Pros: "Was on time"
Cons: "Food was terrible. Went to bathroom and when I got back some Chinese lady took my seat. Because she Chinese was okay to take from foreigner."
Pros: "Flew with EVA 16 years ago to Hanoi, Vietnam and again in 2018 to Hanoi, via Taipei. Very professional, attentive, good food, little amenities that make a difference in the overall experience of traveling. Very clean bathrooms, even after a 16-1/2 hour flight to Taipei it was still clean at the end of the trip. Food was good and plentiful, wine, spirits, beer, and non-alcoholic beverages offered. Came around at least three times on the leg to Taipei with food and water and when I wanted more water they gladly made sure I stayed hydrated on such a long flight."
Cons: "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
Pros: "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
Cons: "Can't think of anything. Trip was pretty nice."
Pros: "Movie on board is good"
Cons: "Food not so nice"
Pros: "it is seeved 15 mins earlier than regular in flight meals"
Cons: "regular meals are salty or spicy no other choice sometimes also i wish there is a way to choose front row seats with no extra fee"
Cons: "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
Pros: "Everything is perfect"
Pros: "Friendly flight attendants, efficient boarding, great selection of games and movies for IFE, good food. Totally satisfactory."
Cons: "I think they are unfortunately discontinuing the daytime departure JFK-TPE. Too bad as the combination of nonstop flight and evening arrival minimizes jet lag for me."
Pros: "Good service, very nice plane, good food and low cost,it’s everything you should expect from an airline company"
Pros: "Flying economy across the Pacific on Eva isn't exceptional, but given the ticket price, it is."
Cons: "The food is acceptable but not exceptional. I appreciated the free wine."
Cons: "Boarding- I booked my family flight 6 months ago and then a month before departure EVA changed our flight splitting my family up. I had to keep calling them to restore it back to original flight but was unsuccessful. This is the worst customer service and business model ever!!!!! I will have to get rid of my membership... Food- They ran out of the beef dinner I wanted so they served a substitute. It tasted awful!!!! The seafood dinner on the return trip home was also awful! They need to find a vendor that can cook western dishes well. Comfort- The seat for the economy doesn't have enough leg room esp for a 16 hours flight. Crew- can be more friendly. No one is smiling or accommodating to a small request! They are very stingy in terms of offering extra water, ginger ale or juices."
Pros: "The food was delicious and a majority of the staff members were nice and help full"
Cons: "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
Cons: "Air stewardess should smile more. More movies in the in flight entertainment"
Pros: "Service was neat Took of on time Good entertainment"
Pros: "location design service"
Cons: "the food was a shame"
Pros: "I like the food. And also the great crew! very nice and always smiling."
Cons: "One crew member was so rude to me, Then my husband tried to lodge a complaint at the service desk and the manager was rude to him about it. Food is gross. Crew didn’t offer enough drinks or water for the length of flight. Economy seats are tiny and cramped."
Cons: "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."
Pros: "TPE-SEA had a much better crew and plane that was much newer and had good entertainment sets"
Cons: "The crew for the SEA-TPE were an unhappy bunch. If you did not speak mandrian to them, they simply ignored you. They were rude and made me feel like I was a second class passenger TPE-KUL KUL-TPE had no entertainment. Just the screen to share in the front of the plane. I wish I knew in advance."
Pros: "The service is good!!!"
Pros: "Checking and in-flight staff were professional and courteous."
Cons: "The flight delay which caused passengers to rush for the connecting flight to the US in less than 40 minutes. Barely made it. Unnecessary stress for fear the checked-in luggage did not make the connection."
Pros: "Very nice friendly face.. Great service"
Cons: "Cant find anything wrong.."
Pros: "The crew The time of the flights"
Cons: "Food options were narrow Online seat selection wqs not allowed"
Pros: "I was so blown away by how amazing Eva Air is ! Boarding is incredibly organized. There is so much to watch on the tv. They make sure you are properly fed and are always going around with drinks. The crew is very friendly and helpful. The bathroom is stocked with toothbrushes, sleep masks, and even a facial mist for when your skin gets dehydrated. Flights were very smooth and the captain is in constant communication. I was so very excited to fly on the Gudetama jet! I wish I could have taken a pillow!"
Cons: "Their wine pours are a little small but that is literally the only complaint that I have."
Pros: "The service was fantastic, the food was great, the plane was in great shape, overall a great experience - I'd certainly fly again!"
Pros: "I missed the flight , the Manilla crew worked wonders the service was/is excellent.. will never go on another airline!! Told every one how great,, your staff is can not believe service like this exists !!"
Cons: "15 hours in a cold cattle cabin , the seats hurt after sitting sitting sitting for 15 hours my knees are killing me.... killing me. the plane is huge , smooth, stewardess are great, the 15 hours are torture -the master torturers love the long long flight times -15 hours to NYC from Taipei -- I am guessing a 747 uses a lot more fuel,, but has a recreation deck usually ,, we can walk around ,,, would gladly pay --MORE!! Some engine manufacrturer will get efficiency from those 4 engines, let the plane (747) run on 2 engines once airborne . just hoping as it is --the seats are c lose together , 15 hours in hell is not good 4 the body.. pls get or find a way- love your staff -- EVA is a great great airline!!"
Pros: "Best air travel ever took .flew on 777 food was good service was excellent comfortable acomodating .i rated 5 stars overall said 1 star I tried to give 5 stars typo 5 stars EVA 777 best experience ever"
Pros: "Great flight! The seats were comfortable and spacious. The crew was friendly and informative and the bathrooms were clean."
Cons: "Looks like the KUL to TPE crews were not happy about their job or dont want to service folks. Hope EVA can retrain them."
Pros: "Great food service, comfortable chairs, and adequate entertainment on the screen."
Cons: "Crew members pulled out my earphones when they could have just asked me to take them out. It was a bit pushy of them and others still had their earphones in and they let them leave it in upon landing"
Pros: "Crew was very attentive."
Cons: "Plane was cold."
Pros: "Customer service was outstanding. After a debacle with Jetblue where they cancelled our originating flight, we booked another ticket through Delta to get to JFK. The Delta flight was delayed on the tarmac of JFK for 45 minutes, giving us only 15 minutes to go to the EVA terminal and check in. The terminal was nearly empty when we ran up to the counter. Luckily, the agents had not closed down yet. They attempted to check us in when they realized that the airline cancelled our ticket because our Jetblue originating flight was cancelled. The agents worked furiously to ensure we got on the flight, even communicating with the gate to let them know we were coming. They rebooked our tickets and got us on the plane. We are so appreciative of the EVA staff at JFK for saving our vacation."
Cons: "The food is alright. Equivalent to a TV dinner."
Pros: "EVA provides meal service on this short flight, which I enjoyed. This doesn't happen anymore for US domestic flights."
Cons: "The flight was delayed one hour without reason, I would have preferred if the flight attendants let us know why the flight was delayed."
Pros: "I got a few min sleeps"
Cons: "A day filled with econoy class travel is not my favorite thing."
Cons: "There was a weight limit for carry on bags that was not equally enforced among all flyers. I was told to transfer most of my items to my second bag during check in. Once I got to the gate I saw multiple people with extremely full bags that exceeded weight limit."
Cons: "Seats need better padding"
Pros: "Service is excellent as always"
Cons: "Food could be better"
Cons: "The temperature inside the cabin was too hot! It was warm and hot enough that chocolate I bought at duty free before the flight was melted!!"
Cons: "It is just a long flight and the middle economy seats are what they are."
Pros: "Great check-in with Weimao, if I remember right. Got through security fairly quickly. Boarding was fine, a long way to the back . . ."
Cons: "The worst earphones I’ve ever used. They fell out at least 100 times while trying to watch Dumbo. There seemed to be reasonably good programming, but I wasn’t going to continue with those earphones. My ears were sore after trying many ways to get them to stay in my ears."
Cons: "Too much unreasonable charges!!!!!"
Cons: "Couldn’t fault anything"
Pros: "Quick easy boarding"
Cons: "Food needed salt, wasn’t very tasty"
Pros: "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
Cons: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Cons: "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
Cons: "Smell was so bad during flight"
Pros: "Living in novotel while staying in Taipei"
Cons: "stuck in Taipei"
Pros: "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
Cons: "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
Pros: "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
Cons: "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
Pros: "Entertainment device is updated and good"
Cons: "Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process."
Pros: "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
Pros: "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
Cons: "A change of snack for to and fro journey would be good."
Pros: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Cons: "I didn't like the restroom it was too small to go number 2 in."
Pros: "Friendliness, courteousness & hospitslity of the entire crew."
Cons: "I did not understsnd the reason for the delay. It did not bother me though."
Cons: "the food to much asian"
Cons: "Everything was a joke to a West standard"
Pros: "Quick boarding, friendly staff and clean plane. I don’t mind paying the extra bit for the added comfort you get versus the other budget airlines that do OKA to TPE"
Pros: "Clean plane. Nice staff. I appreciated the extra leg room."
Cons: "I order an Indian vegetarian meal. No salt, no taste. So I didn't eat much on the plane"
Pros: "Good staff, new planes, polite and efficient"
Pros: "The fact that the flight was on time the service was grate ."
Cons: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Pros: "Crew very helpful and provide good service"
Pros: "My very first time flying china airlines and loved everything about it... food, service, comfort, etc."
Pros: "staff was nice, entertainment was good."
Pros: "If you're seated on a row with collapsible monitor that stows like a tray as opposed to a monitor on the back of the seat in front of you, then you must end your entertainment or whatever movie you're watching earlier as the plane descends. The other monitors are played right up until the plane comes to a complete stop."
Cons: "My luggage was unlocked but the combination was locked when it landed; therefore I couldn't open the luggage."
Pros: "We were lucky to have an exit row. The flight was smooth and pleasant."
Cons: "The food was not great but got the job done. Could use a wider movie selection."
Pros: "Entertainment was excellent and crew very friendly and helpful."
Cons: "It was August and they did not have ac blowing during 14 of the 16 hour flight. So warm I couldn't sleep. The other two hours the ac was too high making it cold...I actually liked that but the woman next to me didn't."
Pros: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Cons: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Pros: "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
Cons: "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."
Pros: "The food, the plane."
Cons: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Cons: "Our flight was delayed for 8 hours"
Cons: "Originating flight in Manila to Taipei to connect to our SFO flight was cancelled late in Manila due to 'technical' issues (waiting in terminal, 4 hours past scheduled departure, which meant missing our connection to SFO), and the ensuing parade through having to stay in Manila overnight (on CA's dime, plus food), then rushed back to the airport the following morning (very short notice), then to have to wait again as CA figured out how to get a previously scheduled flight into the flight plan management systems, and obviously without a proper method to coordinate this sort of thing - ultimately all of this lack of 'control' over their situation, lead to a feeling that China Airlines does not know how to contend with interruptions, or how to make their customers feel informed so that they may be more understanding. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers). Bad image CA, bad image."
Cons: "Delayed one hour ..."
Cons: "The smaller jet does not have adjustable over head air controllers. If you sit toward the front by the emergency exit there is no air-conditioning and I was sweating for the entire trip. As you move toward the middle of the plane it seems to be much cooler. Also the video screen is very dark and small. I set the screen to the brightest setting and couldn't see half the movie. Furthermore, for some reason the crew left the bright lights on in the cabin for the entire 6-7hr trip, which made it difficult to sleep or watch the movies. My longer trip to NY with the larger and newer plane was MUCH better!"
Pros: "I am a vegetarian and they didnt have any options. Whatever options the crew could find, they said it was vegetarian but i dont think it was. The crew didnt understand english and couldnt speak english at all. Come-on you are operating an international airlines. The check in took good TWO hours- never have seen this delay in check in."
Pros: "Never rebooted entertainment after it shut off until we were ready to land and left it in boarding mode"
Pros: "on time"
Cons: "seats are small ,not enough rest rooms"
Pros: "Crew, cleanliness if the aircraft. Pillows and blankets plentiful. Did not overbook the flight. On time"
Cons: "Food awful"
Pros: "Good flight crew"
Cons: "Hard to understand English and didn't exert enough effort to let the connecting flight wait for 5 mins. Had to extend half a day doing nothing in the airport instead."
Pros: "On time, friendly people, airplane not too crowded, vegetarian food was good, luggage unloaded quickly so little waiting upon arrival in Taiwan."
Cons: "Carry on luggage weighed 9 Kg and they told me I had to remove some things. Suitcase was standard carry-on size, fit well into the display frame. I had plenty of room in the two checked in bags but they had already been processed and moved out on the conveyer belt. Never heard of such as small allowance for carry-on luggage, at least on Delta, United and the other airlines I generally fly. My impression was that this rule was not much enforced since I saw many carry-on bags bigger than mine and judging by the effort I saw when people put them overhead, they likely were heavier than mine."
Pros: "Good crew"
Cons: "No customer service people to talk to about seating. No one ever answer the telephone"
Cons: "Flight back had a 3.5 hour delay"
Cons: "they lost my oversized baggage both ways - arrived a day later both times ."
Pros: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Pros: "They boarded the plane early, which meant we arrived at our destination early."
Cons: "All we got was a bottle of water."
Pros: "Crew were great. Seating was comfortable."
Cons: "Boarding seems a bit of a crazy process."
Pros: "seat uncomfortable, food wasn't good"
Cons: "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
Pros: "The crew was great."
Cons: "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
Cons: "If a flight is delayed, they could inform us."
Pros: "Food was the only good part"
Cons: "The crew was rude, no blankets, no entertainment. Overall was not good"
Cons: "More chairs at boarding gate in Bangkok, please"
Pros: "This plane is in much better shape than the last one."
Cons: "Flight delays seem to be a common thing with VN airlines"
Pros: "Great service"
Pros: "Everything was great."
Cons: "Everything was up to part"
Cons: "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
Pros: "Excellent service"
Pros: "Movies, crew"
Pros: "boarding time is on time dinner have 2 choices"
Cons: "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
Pros: "Standard process"
Cons: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Pros: "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
Cons: "The flight had small video screens but no place to plug in a headset so consequently o sound."
Pros: "Comfy seats and blankets! Left and arrived on time."
Pros: "Service and friendly staff"
Pros: "The team in international flight are less stress. More smiling and more organized"
Cons: "No entertainment for 1.30h flight"
Pros: "The flight attendants are friendly"
Cons: "The food is a bit “pedestrian”"
Pros: "Flight attendants are friendly"
Cons: "Food is a bit pedestrian"
Pros: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Pros: "The schedule on time"
Pros: "The crew were very welcoming."
Cons: "The flight from Ho Chi Min to Phu Quoc changed numerous times, even the day of."
Cons: "The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!"
Pros: "friendly crew. flight departed on time"
Cons: "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
Pros: "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
Pros: "A glass of red wine"
Cons: "Broken seat would not recline"
Pros: "On time, clean, nice staff."
Cons: "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
Pros: "Flight attendants were attentive and served customers with care. The captain gave flight status every half hour"
Pros: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Cons: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Pros: "Check in was easy. Able to check in baggage easily. Staff was kind"
Cons: "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
Pros: "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
Pros: "Flight was on time and crew was professional and polite."
Pros: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Pros: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Cons: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Pros: "I had an over all position experience flying with Vietnam Airlines."
Cons: "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
Pros: "Great staff, clean plane and modern"
Cons: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Cons: "No entertainment"
Pros: "Very professional and very clean planes."
Pros: "No problems. As usual a friendly crew very efficient."
Cons: "Seems like this Airline just doesn't ever fly on time. I don't think they take flight schedules seriously."
Cons: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Pros: "Everyone has to check in at the counter with no digital kiosks, adding an extra hour. Plane was empty but they would not put anyone into first class. Most importantly the plane felt and sounded like it was about to disintegrate. To top it all off it was the worst food I have seen on an airplane"