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(Return)
Airports
Origin
Kuala Lumpur
RM 1,809
only
RM 1,809
George Town
RM 2,167
only
RM 2,167
Destination
Taipei
RM 1,809
only
RM 1,809
Tue, 24 Apr
KUL
TSA
12h 15m
Wed, 2 May
TSA
KUL
30h 05m
RM 1,809
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 6 Jan
KUL
TSA
14h 05m
Sat, 20 Jan
TSA
KUL
21h 35m
RM 1,833
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4086 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
KMG
KTM
Good 7.0

Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad.

Crew was not too attentive.

HGH
PVG
Mediocre 2.0

A wild adventure through China.

The "flight" was a bus ride that the airline knew nothing about so we had to fend for ourselves and figure out how to get to Shanghai. Took a bus a taxi and then another bus through China speaking no Chinese and not really having any idea of what was going on and if we were going to make our next flight. It took us about 6 hours of travel and headache and the airline didn't cover the taxi or bus charge.

PVG
NRT
OK 5.6

No veg meal

CNX
PVG
Good 6.6

I liked the service from the cabin crew

I hate that I couldn’t use my phone on airplane mode. What’s up with that? I’m not a fan of Airbus. Boeing aircraft are superior

PVG
JFK
Excellent 10.0

唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。

Thu, 15 Mar
KUL
TSA
18h 55m
Mon, 19 Mar
TSA
KUL
13h 05m
RM 2,106
Trip: 5 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 409 reviews
Overall
6.2
Boarding
6.4
Comfort
6.1
Crew
6.7
Entertainment
5.3
Food
5.7
BKK
PVG
OK 4.3

Small seats uncomfortable Too hard, No entertainment

Seats very uncomfortable

BKK
PVG
Excellent 10.0

I was able to upgrade to sky priority and tot business class. Saved me a lot of time and to not have to stand in line. Great service over all.

The airport did not have a kiosk which was not convenient and created log lines for check in.

PVG
BKK
OK 4.6

Late departure and arrival.

PVG
BKK
OK 4.6

I like the space and roominess

The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread

PVG
XMN
OK 5.6

On time

Food

Sat, 30 Dec
KUL
TSA
26h 55m
Thu, 4 Jan
TSA
KUL
26h 10m
RM 2,444
Trip: 6 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 244 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
LAX
XMN
Excellent 8.0

The food was good and staff was friendly

Uncomfortable

LAX
XMN
Excellent 10.0

Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided.

Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom.

SGN
XMN
Excellent 9.6

Crews, food. Also Transfer Lounge in Xiamen is a good place without charge.

Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated.

XMN
LAX
Mediocre 2.0

I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is...

How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered.

XMN
LAX
Mediocre 2.0

XiamenAir lost one of my bags and has still not found it

Wed, 28 Feb
KUL
TSA
14h 05m
Fri, 9 Mar
TSA
KUL
21h 35m
RM 1,833
Trip: 10 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4086 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
NRT
OK 5.6

No veg meal

PVG
SFO
Excellent 8.6

Great price with decent service.

Overall no complains.

PVG
JFK
Excellent 10.0

唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。

HKG
PVG
Excellent 10.0

Very polite services from crew. The food served are well above US based airlines. Punctual and comfortable. Will fly again.

On line information checking and updating. No on Line check in services.

HGH
PVG
Mediocre 2.0

A wild adventure through China.

The "flight" was a bus ride that the airline knew nothing about so we had to fend for ourselves and figure out how to get to Shanghai. Took a bus a taxi and then another bus through China speaking no Chinese and not really having any idea of what was going on and if we were going to make our next flight. It took us about 6 hours of travel and headache and the airline didn't cover the taxi or bus charge.

Thu, 5 Apr
KUL
TSA
12h 15m
Tue, 10 Apr
TSA
KUL
30h 05m
RM 1,935
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 19 Mar
KUL
TSA
14h 05m
Thu, 29 Mar
TSA
KUL
21h 35m
RM 1,902
Trip: 11 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4086 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
CNX
PVG
Good 6.6

I liked the service from the cabin crew

I hate that I couldn’t use my phone on airplane mode. What’s up with that? I’m not a fan of Airbus. Boeing aircraft are superior

JFK
PVG
OK 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

PVG
JFK
Excellent 10.0

唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。

KMG
KTM
Good 7.0

Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad.

Crew was not too attentive.

SYD
PVG
Good 6.3

Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay

There was only one meal, not very special.

Wed, 30 May
KUL
TSA
13h 50m
Tue, 5 Jun
TSA
KUL
20h 50m
RM 1,935
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 17 Mar
KUL
TSA
18h 35m
Fri, 23 Mar
TSA
KUL
21h 35m
RM 1,915
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4086 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SYD
PVG
Good 6.3

Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay

There was only one meal, not very special.

CDG
PVG
Good 6.3

One membre of the crew

No veg meal

JFK
PVG
OK 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

LAX
PVG
Mediocre 2.0

I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night.

If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline

CNX
PVG
Good 6.6

I liked the service from the cabin crew

I hate that I couldn’t use my phone on airplane mode. What’s up with that? I’m not a fan of Airbus. Boeing aircraft are superior

Fri, 6 Apr
KUL
TSA
18h 55m
Thu, 12 Apr
TSA
KUL
13h 05m
RM 2,338
Trip: 7 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 409 reviews
Overall
6.2
Boarding
6.4
Comfort
6.1
Crew
6.7
Entertainment
5.3
Food
5.7
BKK
PVG
OK 5.6

The flight reeked of smoke as if there had just been a fire or someone was smoking on board. It aggravated my allergies. My seat also did not recline

BKK
PVG
Excellent 10.0

I was able to upgrade to sky priority and tot business class. Saved me a lot of time and to not have to stand in line. Great service over all.

The airport did not have a kiosk which was not convenient and created log lines for check in.

PVG
HKT
Excellent 8.6

The food was ok and the movies and seats were good

None of the crew spoke English

PVG
BKK
OK 4.6

I like the space and roominess

The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread

HKT
PVG
Mediocre 2.6

n/a

The pilot in fact didn’t communicate with us at all on any of my China Eastern Airlines flights. The seats were pretty cramped. I’m not a vegetarian, but no vegetarian options for food on any of my flights. The boarding process outside the US is also a cluster, and delayed as you’re crammed into a room waiting for a bus to take you to the plane. And if you are going out of Phuket Airport, prepare to not be able to check into until 2 hours before your flight, so you’ll be fighting for seats, outlets and space with thousands of other people. We had to spend 8 hours doing this before a 3 am flight.

Mon, 25 Dec
KUL
TSA
9h 25m
Sun, 31 Dec
TSA
KUL
26h 20m
RM 2,465
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 244 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
XMN
LAX
Good 7.0

Crew was super friendly, professional and excellent!

The 10 hour layover :(

BKK
XMN
Mediocre 2.0

I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided.

XMN
LAX
Excellent 10.0

The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play.

Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be.

NRT
XMN
OK 5.3

The offerings of beverages and the choices were good

Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use.

LAX
XMN
Mediocre 2.0

no regards for customers

no regards for customers

Fri, 20 Apr
KUL
TSA
18h 55m
Fri, 27 Apr
TSA
KUL
13h 05m
RM 2,061
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 1 Jun
KUL
TSA
24h 05m
Sat, 9 Jun
TSA
KUL
21h 35m
RM 1,939
Trip: 9 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4086 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
LAX
PVG
Mediocre 2.0

I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night.

If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline

PVG
NRT
OK 5.6

No veg meal

KMG
KTM
Good 7.0

Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad.

Crew was not too attentive.

PVG
JFK
Excellent 10.0

唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。

PVG
SFO
Excellent 8.6

Great price with decent service.

Overall no complains.

Mon, 8 Jan
KUL
TSA
18h 55m
Mon, 15 Jan
TSA
KUL
13h 05m
RM 2,436
Trip: 8 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 409 reviews
Overall
6.2
Boarding
6.4
Comfort
6.1
Crew
6.7
Entertainment
5.3
Food
5.7
HKT
PVG
Excellent 10.0

Seats we're a bit small

PVG
HKT
Excellent 8.6

The food was ok and the movies and seats were good

None of the crew spoke English

KUL
PVG
OK 5.3

Average airline with weird twists. They showed cat videos on the common screen above the middle row - over and over again. Then movie trailers - over and over again. It was funny at first, then got really old....it was a at least a 10 hour flight....ug. Food was okay. Staff were good. More leg room than I was used to on American type airlines. But it was okay....

BKK
PVG
Excellent 10.0

I was able to upgrade to sky priority and tot business class. Saved me a lot of time and to not have to stand in line. Great service over all.

The airport did not have a kiosk which was not convenient and created log lines for check in.

PVG
BKK
OK 4.6

Late departure and arrival.

Mon, 8 Jan
KUL
TSA
9h 25m
Sun, 14 Jan
TSA
KUL
19h 15m
RM 2,477
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 244 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
LAX
XMN
Excellent 8.0

The food was good and staff was friendly

Uncomfortable

LAX
XMN
Excellent 10.0

I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip.

Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink.

LAX
XMN
Excellent 10.0

Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided.

Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom.

XMN
LAX
Good 7.0

Crew was super friendly, professional and excellent!

The 10 hour layover :(

NRT
XMN
OK 5.3

The offerings of beverages and the choices were good

Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use.

Sat, 17 Mar
KUL
TSA
24h 05m
Sat, 24 Mar
TSA
KUL
21h 35m
RM 1,943
Trip: 8 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4086 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
KMG
KTM
Good 7.0

Entertainment was good most of the time with screens available in most flights. Good was alright nothing special ore bad.

Crew was not too attentive.

PVG
JFK
Excellent 10.0

唯一遗憾的是我们不得不在飞机上等待一个多小时,因为没有停机位。还好乘务员服务良好,减轻了我们的抱怨和焦虑。 以后还会选择东航。谢谢。

CDG
PVG
Good 6.3

One membre of the crew

No veg meal

PVG
SFO
Excellent 8.6

Great price with decent service.

Overall no complains.

PVG
LAX
Excellent 10.0

Fight crew was amazing

Fri, 11 May
PEN
TSA
11h 30m
Sat, 19 May
TSA
PEN
40h 50m
RM 2,167
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 19 Jan
KUL
TSA
18h 55m
Wed, 24 Jan
TSA
KUL
11h 30m
RM 2,461
Trip: 6 days
6.0GoodShow reviews
Overall 6.0 Good
Based on 409 reviews
Overall
6.2
Boarding
6.4
Comfort
6.1
Crew
6.7
Entertainment
5.3
Food
5.7
PVG
XMN
OK 5.6

On time

Food

BKK
PVG
OK 4.3

Small seats uncomfortable Too hard, No entertainment

Seats very uncomfortable

KUL
PVG
OK 5.3

Average airline with weird twists. They showed cat videos on the common screen above the middle row - over and over again. Then movie trailers - over and over again. It was funny at first, then got really old....it was a at least a 10 hour flight....ug. Food was okay. Staff were good. More leg room than I was used to on American type airlines. But it was okay....

PVG
BKK
OK 4.6

I like the space and roominess

The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread

BKK
PVG
Excellent 10.0

I was able to upgrade to sky priority and tot business class. Saved me a lot of time and to not have to stand in line. Great service over all.

The airport did not have a kiosk which was not convenient and created log lines for check in.

Sun, 24 Dec
KUL
TSA
26h 55m
Sun, 31 Dec
TSA
KUL
26h 20m
RM 2,607
Trip: 8 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 244 reviews
Overall
7.0
Boarding
7.1
Comfort
7.1
Crew
7.4
Entertainment
6.5
Food
6.7
XMN
LAX
Excellent 10.0

The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play.

Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be.

LAX
XMN
Excellent 10.0

I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip.

Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink.

NRT
XMN
OK 5.3

The offerings of beverages and the choices were good

Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use.

LAX
XMN
Mediocre 2.0

no regards for customers

no regards for customers

XMN
LAX
Excellent 9.6

Crew, comfort, food, entertainment.

Boarding.

Tue, 27 Feb
KUL
TSA
14h 05m
Mon, 5 Mar
TSA
KUL
21h 35m
RM 1,964
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4086 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
CNX
PVG
Good 6.6

I liked the service from the cabin crew

I hate that I couldn’t use my phone on airplane mode. What’s up with that? I’m not a fan of Airbus. Boeing aircraft are superior

SYD
PVG
Good 6.3

Don’t expect to be treated too well, it’s no bad but let’s face it Chinese service customer is just okay

There was only one meal, not very special.

LAX
PVG
Mediocre 2.0

I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night.

If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline

PVG
LAX
Excellent 10.0

Fight crew was amazing

PVG
NRT
OK 5.6

No veg meal

*
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