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(Return)
Airports
Origin
Kuala Lumpur
RM 195
only
RM 195
Destination
Jakarta
RM 195
only
RM 195
Fri, 12 Jan
KUL
CGK
2h 15m
Mon, 15 Jan
CGK
KUL
2h 00m
RM 195
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 8 Feb
KUL
CGK
2h 05m
Sat, 10 Feb
CGK
KUL
2h 05m
RM 195
Trip: 3 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 4 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
HKG
KUL
Good 6.0

Flight delayed by 2 hours

PEN
KUL
Mediocre 2.0

I was traveling without access to WiFi and was unable to add my checked bags until the morning them the web site wouldn't let me add the bags. I got to the airport and the airline charged me $300 in fees for my two bags. Highway robbery. I'll never fly Air Asia again.

Usurious fees for checked bags and the flights are always late to boot.

KUL
SIN
Excellent 10.0

Efficient service & great crew

CNX
KUL
Excellent 8.0

Pilot was communicative and smooth landing

Long check in. Didn't allow us to mobile or online check in for some reason

KUL
KBV
Mediocre 2.0

Delay

Thu, 1 Mar
KUL
CGK
2h 15m
Sat, 3 Mar
CGK
KUL
2h 10m
RM 195
Trip: 3 days
Overall 5.6 OK
Based on 41 reviews
Boarding
6.3
Comfort
6.0
Crew
6.2
Entertainment
4.8
Food
5.1
DPS
CGK
Mediocre 2.0

Delayed the flight without annoucment or apolgies Crew is unpolite

SYD
DPS
OK 4.6

Delayed boarding was not so good ---- But overall good

SYD
DPS
Good 6.0

The flight attendants were attentive.. Arrived in Sydney an hour early.

They don't accommodate when you are trying to get some shut eye.. I was told I could not move from seats even though there were so many available around me.

DPS
KUL
Excellent 8.0

bought a bottle of duty free and checked it. when I retrieved my bag the zippers were apart 5 inches and the bottle had been removed. would like an explanation.

SYD
DPS
Mediocre 2.0

My flight was cancelled. I booked it several months in advance and it was cancelled one month before my trip. I had to find a flight elsewhere at nearly double the price or spend all day flying from Sydney to Malaysia then finally to Bali. I would not recommend this airline. It also took several months to get my refund and the only responses I received were from their twitter account.

Wed, 29 Nov
KUL
CGK
2h 10m
Sat, 2 Dec
CGK
KUL
2h 00m
RM 225
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3 reviews
Boarding
6.6
Comfort
6.4
Crew
7.2
Entertainment
5.1
Food
5.7
KNO
KUL
Excellent 10.0

Very friendly.

Nothing

DMK
CGK
Mediocre 2.0

Delay flights. wait too long

KUL
CGK
Mediocre 3.5

Nothing

Delay of one hour Delay announced was 20 minutes and no further announcements were made about additional delays Maybe some refreshments could have been served to compensate for delay at least

SIN
DPS
Good 6.3

Service Crew

The automated baggage system

KUL
CGK
OK 5.3

The price is competitive

The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|

Sun, 10 Dec
KUL
CGK
2h 05m
Tue, 12 Dec
CGK
KUL
2h 05m
RM 295
Trip: 3 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 13 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
KUL
PEK
Mediocre 3.3

-

Incompetent handling of engine error by both ground and air crew

KUL
HKG
Mediocre 3.6

We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure

Very old plane equipment Short seat pitch limits economy class passenger comfort

SYD
KUL
Good 7.6

KUL
PER
Excellent 9.3

Almost everything

Nothing i can think of

KUL
DPS
Mediocre 3.2

My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment.

Tue, 15 May
KUL
CGK
2h 05m
Thu, 17 May
CGK
KUL
2h 05m
RM 208
Trip: 3 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 4 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
CNX
KUL
Excellent 8.0

Pilot was communicative and smooth landing

Long check in. Didn't allow us to mobile or online check in for some reason

KUL
CCU
Good 6.3

Crew was not helpful

KUL
SIN
Excellent 10.0

Efficient service & great crew

LGK
SIN
Mediocre 3.0

The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety.

AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility.

JHB
KUL
Excellent 10.0

Awesome services - on the air and on the ground

Can't think of any

Wed, 6 Dec
KUL
CGK
2h 05m
Sat, 9 Dec
CGK
KUL
2h 10m
RM 216
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 9 Dec
KUL
CGK
2h 05m
Mon, 11 Dec
CGK
KUL
2h 00m
RM 216
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 24 Nov
KUL
CGK
2h 05m
Mon, 27 Nov
CGK
KUL
2h 05m
RM 225
Trip: 4 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 4 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
PEN
KUL
Mediocre 2.0

I was traveling without access to WiFi and was unable to add my checked bags until the morning them the web site wouldn't let me add the bags. I got to the airport and the airline charged me $300 in fees for my two bags. Highway robbery. I'll never fly Air Asia again.

Usurious fees for checked bags and the flights are always late to boot.

CNX
KUL
Excellent 9.5

fast and good

seat size

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

KUL
KBV
Mediocre 2.0

Delay

KUL
CCU
Good 6.3

Crew was not helpful

Thu, 21 Dec
KUL
CGK
2h 05m
Tue, 26 Dec
CGK
KUL
2h 05m
RM 295
Trip: 6 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 13 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
KUL
CGK
OK 4.6

I asked from them about my luggage and they said it wil transfer to my new flight accordingly. I suppose to be Jakarta at 10.30 am and my client is waiting for me at the Jakarta air port. Finally I came at 12 30 pm and my luggage was missed. Air port crew said it will come next flight arrive at 3pm. So I have to wait for next flight and for my client. Finally I came out from the airport at 4.30pm.

SYD
KUL
Good 7.6

KUL
CGK
Excellent 10.0

No alcohol

SGN
KUL
OK 5.2

Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up.

KUL
BKK
Good 7.0

2h+ delay

Wed, 6 Dec
KUL
CGK
2h 05m
Fri, 8 Dec
CGK
KUL
2h 05m
RM 245
Trip: 3 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 4 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
HKG
KUL
Good 6.0

Flight delayed by 2 hours

KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

CNX
KUL
Excellent 9.5

fast and good

seat size

PEN
KUL
Mediocre 2.0

I was traveling without access to WiFi and was unable to add my checked bags until the morning them the web site wouldn't let me add the bags. I got to the airport and the airline charged me $300 in fees for my two bags. Highway robbery. I'll never fly Air Asia again.

Usurious fees for checked bags and the flights are always late to boot.

LGK
SIN
Mediocre 3.0

The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety.

AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility.

Mon, 27 Nov
KUL
CGK
2h 10m
Sat, 2 Dec
CGK
KUL
2h 00m
RM 304
Trip: 6 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3 reviews
Boarding
6.6
Comfort
6.4
Crew
7.2
Entertainment
5.1
Food
5.7
SIN
DPS
Good 6.3

Service Crew

The automated baggage system

KUL
KNO
Excellent 10.0

Friendly staffs - both on the Fllight as well as the Ground Staffs.

I cannot think of any

SIN
CGK
Mediocre 2.0

it was late, quality of experience was poor- from predeparture to landing

JOG
SIN
Good 7.6

AirAsia is probably my favorite discount airline, but that means by definition an acceptable but no frills experience. Got that at a relatively attractive price

The on-board sales cart did not have finger puppets, which I wanted to buy for some children.

DPS
PER
Excellent 10.0

Getting home

Mon, 15 Jan
KUL
CGK
2h 05m
Wed, 17 Jan
CGK
KUL
2h 10m
RM 274
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 30 Jan
KUL
CGK
2h 05m
Sat, 3 Feb
CGK
KUL
2h 05m
RM 254
Trip: 5 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 4 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

CNX
KUL
Excellent 9.5

fast and good

seat size

CNX
KUL
Excellent 8.0

Pilot was communicative and smooth landing

Long check in. Didn't allow us to mobile or online check in for some reason

KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

KUL
SGN
OK 5.6

Cabin crew were professional and courteous. I like the boarding at rear of airplane first

For me, the seats a were uncomfortable. No lower back support.

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