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(Return)
Airports
Origin
Kuala Lumpur
RM 202
only
RM 202
Destination
Jakarta
RM 202
only
RM 202
Thu, 22 Mar
KUL
CGK
2h 05m
Sat, 24 Mar
CGK
KUL
2h 05m
RM 202
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 15 Jun
KUL
CGK
2h 00m
Mon, 18 Jun
CGK
KUL
2h 00m
RM 202
Trip: 4 days
Overall 5.1 OK
Based on 4 reviews
Boarding
7.4
Comfort
7.6
Crew
7.6
Entertainment
7.0
Food
7.0
BDO
KUL
OK 4.3

The airline

KUL
BDO
OK 5.6

Crews are nice.

Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad.

BDO
KUL
Excellent 10.0

For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping).

Nothing.

CGK
KUL
Excellent 8.0

The staff were very kind, the seat had a great amount of leg room.

There was no alcohol on the flight.

KUL
CGK
Good 7.3

Good legroom and friendly crew

They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out

Thu, 15 Mar
KUL
CGK
2h 09m
Mon, 19 Mar
CGK
KUL
2h 05m
RM 206
Trip: 5 days
Overall 5.5 OK
Based on 4 reviews
Boarding
6.6
Comfort
6.4
Crew
7.2
Entertainment
5.2
Food
5.7
KUL
CGK
Mediocre 3.0

Crews are quite friendly

Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.

DPS
KUL
Excellent 10.0

We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good.

No entertainment on the aircraft.

DPS
KUL
OK 4.3

It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff.

SIN
CGK
Mediocre 2.0

it was late, quality of experience was poor- from predeparture to landing

KUL
KNO
Excellent 10.0

Friendly staffs - both on the Fllight as well as the Ground Staffs.

I cannot think of any

Fri, 23 Feb
KUL
CGK
2h 05m
Mon, 26 Feb
CGK
KUL
2h 10m
RM 257
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 5 reviews
Overall
6.8
Boarding
6.8
Comfort
6.4
Crew
7.1
Entertainment
5.4
Food
6.0
KUL
CGK
OK 4.0

delayed

BKI
TPE
OK 5.2

I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers.

KUL
DPS
Good 6.0

Good flight

They don’t even offer water or drinks

HKG
KUL
Mediocre 3.6

Crews are ok in general

I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route.

KBR
KUL
Mediocre 2.0

Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd.

Wed, 4 Apr
KUL
CGK
2h 05m
Sun, 8 Apr
CGK
KUL
2h 10m
RM 319
Trip: 5 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 7 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
EDI
AMS
Excellent 8.6

Everything. A truly faultless experience!

Nothing

LHR
AMS
Excellent 8.8

In flight food was enjoyable

KUL
CGK
Good 6.0

Average service and food quality

Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing.

AMS
TPE
Excellent 9.3

Service impeccable!

They have one line of executive class after the kitchen and toilet, is very noisy.

AMS
CPT
Excellent 10.0

Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight.

Sat, 10 Mar
KUL
CGK
2h 15m
Sat, 17 Mar
CGK
KUL
2h 10m
RM 335
Trip: 7 days
Overall 5.6 OK
Based on 45 reviews
Boarding
6.2
Comfort
5.9
Crew
6.1
Entertainment
4.6
Food
5.0
KUL
SUB
Excellent 8.0

Everything was running smoothly

SYD
DPS
Good 6.0

The flight attendants were attentive.. Arrived in Sydney an hour early.

They don't accommodate when you are trying to get some shut eye.. I was told I could not move from seats even though there were so many available around me.

DPS
KUL
Mediocre 3.6

The plane stayed in the air when it was supposed to.

The airline makes you pay for water - when you're stuck on a four-hour flight, that's simply inhuman. My companion and I weren't seated together, but fortunately it wasn't a full flight and we could be moved around. Everything looks cruddy, dingy and old. Recorded announcements threatened us with dire consequences if we stole the life vests or broke any laws or assaulted the crew. It was a dismal experience (and this was the better of our two flights on Air Asia, the other was awful).

JOG
DPS
OK 4.0

On time and tasty prebooked meal.

Really unfriendly crew, boarding was a mess and the airplane wasn't clean

CGK
DMK
Mediocre 2.0

Nothing

Bad service , not friendly and change schedule with last minute. The last time I'll take this plane

Wed, 18 Apr
KUL
CGK
1h 50m
Fri, 27 Apr
CGK
KUL
1h 55m
RM 335
Trip: 10 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 2 reviews
Boarding
6.1
Comfort
5.6
Crew
6.3
Entertainment
4.3
Food
4.3
KUL
CGK
OK 4.6

Promo price

CGK
KUL
Mediocre 3.0

2 hour delay with no explanation. Checked bag arrived very wet.

SIN
CGK
OK 4.0

Nothing to like. Basically the stewardesses in the plane where helpful, but I guess they where running over their allowed flight hours.

4 hours delay, each and every time the delay was 1 hour more, and 1 hour more. Not even a close to correct estimation. No compensation from the airline for drinks or food. Once finally boarded flight-documents process took more than 20 minutes, and taxiing for take off took 25 minutes more.

CGK
SIN
Mediocre 2.0

Nothing

Flight was delayed for 30 minutes but there was no heads up from the crew at the airport. After continued waiting after the boarding time, I approached the crew myself to ask and the crew didn't even know the flight was getting delayed (still no announcement to the other passengers). Pure nonsense

CGK
SIN
Good 7.3

Lion air include the bagage in the flight price.

even web check in already, we still have to Q-up.

Mon, 26 Feb
KUL
CGK
2h 05m
Thu, 1 Mar
CGK
KUL
2h 00m
RM 385
Trip: 4 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 7 reviews
Boarding
8.4
Comfort
8.4
Crew
8.8
Entertainment
8.0
Food
7.9
SYD
CGK
Excellent 9.6

All excellent, including service and food.

Boarding time is not punctual.

DPS
HKG
Mediocre 2.0

Nothing

Indian family running around and flight attendants screaming at them to sit down. Horrible experience

DPS
HKG
Excellent 8.3

Overall great service and good experience. Very attentive crew and goid food.

Although the business class cabin has been quite new, the seats are made for very short people and my headrest sat at my shoulders (I am 5’4”). This made the 5 hour flight very uncomfortable.

KUL
CGK
Excellent 9.3

Nice to have food and good entertainment on an affordable flight

KUL
CGK
Mediocre 2.6

The crew members were very professional and accommodating

Uncomfortable seating which was narrow, small and wouldn't recline properly, Unfunctioning TV where the touchscreen would react to touch very slowly/after many hard presses, movies were out of date (even though they were under new releases category), food was terrible - rice tasted stale. Never had such a bad experience flying. Even a budget airline would have been better

Wed, 28 Feb
KUL
CGK
2h 00m
Wed, 14 Mar
CGK
KUL
2h 05m
RM 385
Trip: 14 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 14 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
SYD
KUL
OK 5.0

The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!

BKI
SDK
OK 4.0

Peanut.

Concentrated orange juice? Seriously? Dated flight, seats, interior.

KUL
SBW
Excellent 8.6

Service is great...

Not sure why all Sabah/Sarawak gates are at the farthest...

MYY
BKI
OK 4.0

Staff onboard were good

Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service

HKG
KUL
OK 4.6

The food and check in is better flying from HK to KL..

It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile..

Mon, 19 Mar
KUL
CGK
2h 05m
Fri, 23 Mar
CGK
KUL
2h 05m
RM 206
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 23 Mar
KUL
CGK
2h 15m
Sat, 24 Mar
CGK
KUL
2h 05m
RM 206
Trip: 2 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 11 Apr
KUL
CGK
2h 05m
Mon, 16 Apr
CGK
KUL
2h 00m
RM 206
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 8 Mar
KUL
CGK
2h 05m
Sun, 11 Mar
CGK
KUL
2h 05m
RM 257
Trip: 4 days
Overall 5.1 OK
Based on 4 reviews
Boarding
7.4
Comfort
7.6
Crew
7.6
Entertainment
7.0
Food
7.0
BDO
KUL
OK 4.3

The airline

KUL
SGN
Mediocre 2.3

Getting out of the plane

getting in the plane. No working tablet. Poor food.

HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

CGK
KUL
Excellent 8.0

The staff were very kind, the seat had a great amount of leg room.

There was no alcohol on the flight.

KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

Thu, 1 Mar
KUL
CGK
2h 05m
Sun, 4 Mar
CGK
KUL
2h 00m
RM 268
Trip: 4 days
Overall 5.5 OK
Based on 4 reviews
Boarding
6.6
Comfort
6.4
Crew
7.2
Entertainment
5.2
Food
5.7
KUL
KNO
Excellent 10.0

Friendly staffs - both on the Fllight as well as the Ground Staffs.

I cannot think of any

KUL
CGK
Mediocre 3.5

Nothing

Delay of one hour Delay announced was 20 minutes and no further announcements were made about additional delays Maybe some refreshments could have been served to compensate for delay at least

DMK
CGK
Mediocre 2.0

Delay flights. wait too long

DPS
KUL
Excellent 10.0

We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good.

No entertainment on the aircraft.

KUL
CGK
Mediocre 3.0

Crews are quite friendly

Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.

Fri, 13 Jul
KUL
CGK
2h 00m
Sun, 15 Jul
CGK
KUL
2h 05m
RM 257
Trip: 3 days
Overall 5.1 OK
Based on 4 reviews
Boarding
7.4
Comfort
7.6
Crew
7.6
Entertainment
7.0
Food
7.0
KUL
BDO
OK 5.6

Crews are nice.

Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad.

KUL
DPS
Excellent 8.0

Cramped seats

KUL
SGN
Mediocre 2.3

Getting out of the plane

getting in the plane. No working tablet. Poor food.

KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

KUL
CGK
Good 7.3

Good legroom and friendly crew

They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out

Tue, 13 Mar
KUL
CGK
2h 00m
Tue, 20 Mar
CGK
KUL
2h 05m
RM 214
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 25 Feb
KUL
CGK
2h 05m
Mon, 26 Feb
CGK
KUL
2h 05m
RM 296
Trip: 2 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 5 reviews
Overall
6.8
Boarding
6.8
Comfort
6.4
Crew
7.1
Entertainment
5.4
Food
6.0
TPE
BKI
Good 6.0

One hour delay on runway

KBR
KUL
Mediocre 3.3

The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun.

KUL
DPS
Good 6.0

Good flight

They don’t even offer water or drinks

KUL
CNX
Good 6.3

Price

All ok

SGN
PEN
OK 5.3

Personnel very young and friendly - they seem to enjoy their job!

Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small.

Tue, 3 Apr
KUL
CGK
2h 05m
Sat, 7 Apr
CGK
KUL
2h 00m
RM 280
Trip: 5 days
Overall 5.5 OK
Based on 4 reviews
Boarding
6.6
Comfort
6.4
Crew
7.2
Entertainment
5.2
Food
5.7
DMK
CGK
Mediocre 2.0

Delay flights. wait too long

DPS
PER
Excellent 10.0

Getting home

DPS
KUL
OK 4.3

It is like riding a bus except bus would allow you bags free of cost. No entertainment. Food and water only if you pay. Had to pay for bags also and it is not a small amount. Sucha ripoff.

KUL
KNO
Excellent 10.0

Friendly staffs - both on the Fllight as well as the Ground Staffs.

I cannot think of any

KUL
CGK
Mediocre 3.0

Crews are quite friendly

Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.

Fri, 20 Jul
KUL
CGK
2h 05m
Sun, 22 Jul
CGK
KUL
2h 05m
RM 257
Trip: 3 days
Overall 5.1 OK
Based on 4 reviews
Boarding
7.4
Comfort
7.6
Crew
7.6
Entertainment
7.0
Food
7.0
KUL
DPS
Excellent 8.0

Cramped seats

BDO
KUL
OK 4.3

The airline

BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

KUL
SGN
Mediocre 2.3

Getting out of the plane

getting in the plane. No working tablet. Poor food.

CGK
KUL
Excellent 8.0

The staff were very kind, the seat had a great amount of leg room.

There was no alcohol on the flight.

Wed, 15 Aug
KUL
CGK
2h 05m
Sun, 19 Aug
CGK
KUL
2h 10m
RM 319
Trip: 5 days
8.4ExcellentShow reviews
Overall 8.4 Excellent
Based on 7 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
BCN
AMS
Excellent 9.3

The food was excelent

I have to pay to pay a little more confort

AMS
EDI
Excellent 10.0

Everything

Nothing

AMS
LHR
Excellent 10.0

Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience.

AMS
TPE
Excellent 9.3

Service impeccable!

They have one line of executive class after the kitchen and toilet, is very noisy.

MEX
AMS
Good 7.6

The food and the punctuality

The technology in interteiment is not touch screen

Malaysia to Jakarta flight information

Flights arrive in Jakarta
Flights depart from Malaysia
Flight price RM 202
Airlines Malindo Air, Indonesia AirAsia, AirAsia, KLM, Indonesia AirAsia X, Lion Air, Garuda Indonesia, Malaysia Airlines
*
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