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petit palace is a great location for cental madrid , great shops and restaurants within minutes walk , awful smell of drains in room 8 , needs better windows , can hear people and traffic outside window
location was very centric they advertise that they have parking and they do not. Staff was friendly but did not go above and beyond compared to other hotels during this trip.
Steps from mercado San Miguel, plaza mayor, night life, Puerta del Sol, museums, the location could not have been better! The staff was extremely friendly, the breakfast had a great variety, and for the cost could not be beat! The shower was awesome, remodeled! We will be returning there at the end of our trip because we enjoyed the hotel and location so much! Rooms were small
the best was the location of the hotel the horrible smell in the bathroom, real problem of drains in the hotel made the stay in the room not confortable
The hotel was very clean we had a huge balcony with a great view. The location is amazing it is located in the center of Madrid . There is a delicious market located directly across from the hotel . The staff was extremely helpful . If I come back to Madrid I would definitely stay here again !!!
Location was the only strength of this hotel. The carpets were dirty. There were just enough room for 4 adults. We stayed in a Petit Palace in Barcelona and the room were really spacious and decided to book with the same chain. But this one was way below expectations.
location...laptop in the room & the free internet.
Excellent location. Modern hotel.
We stayed at this hotel for the fourth time, which speaks for itself. We recommended this hotel to our friends and again they were absolutely satisfied. Would we stay at the Petit Palace Mayor Plaza again? Surely!
The staff at the hotel is fantastic. The location is wonderful and everything was very clean The room is very small but when your out it doesn't matter
Modern hotel in the heart of Madrid. Friendly staff. Walking distance to everything. Great breakfast buffet.
Location, location, location & fancy bathroom Heavily stained carpet
Very convenient for the metro and restaurants Very noisey during the night.
The desk clerk was nice and polite After staying in Europe for 2 weeks this was by far the worst and not worthy of 4 stars! It was old with a musty smell. The air conditioner did not work, the shower did not work, the third bed was broken. The walls outside the room looked terrible. It is bad need of updating
the location is excellent it is rated as a 4 star but would not reach 3 stars in my book, the finish was not there. The staff however, was excellent, and the location great, but the quality of the room was substandard.
It is very convenient to the city centre. We returned to our room at 11.30 - check out was 12.00 noon, only to find the room was already locked.. not convenient, but matter was resolved quickly by the maid.
It is located in a street close to Gran Via, very close to the Palace and the city center. The rooms were quite ok, not very luxureous. Bedding good. Breakfast buffet was sumpteous and good. We stayed here in winter but the rooms were to warm at night and we couldn't sleep with the windows open because the street is quite noisy at night.
very close to an attractive street and metro&bus stops
i did not have a confortable stay at this hotel as the aircondition in my room was not working and the staff did not gave me a proper solution.
The location was excellent, metro nearby to connect to the airport (2 euro each way!) and the rest of the city and the hotel was in walking distance to shop and to visit different tourist sites. The location of the hotel felt very safe as there is a police station 2 doors down. Staff were very helpful with directions and queries about Madrid. In addition, we had a late flight the last day and the hotel kept our luggage till we needed it, allowing us to roam freely around Madrid for the last few hours! Brilliant service!! Would definitely recommend this hotel. Everything was great to be honest, a very very small thing would be the springs in the bed were noisy, making noise for every small movement even though the bed was actually comfortable. This was a bit annoying, but I would not let it allow it to undermine the hotels excellent features!
It was a quick and easy hotel, no problems at all and the building inside was stunning with a balcony opposite my friends flat. Couldnt have asked for a better hotel for what i needed. According to my parents, the nightclubs below provided a nice screaming band at 5 in the morning. But thats not the hotels fault i suppose! And the location is in the heart of the city so it is to be expected.
The most i liked about El Coloso was its location in the city. To me it seemed like a 3 star hotel. I expected a better quality.
The room, although not large, had everything we needed. It was kept very clean with good shower and toilet facilities and it was an advantage having a balcony. Proximity to city centre was very handy. The breakfast lived up to expectations.
decent size room ,good heating available in room when needed and a great location for shopping and sight seeing,breakfast was very good value
The location, in the middle of middle of Madrid.The bed was very good. Bathroom big and good.To have a laptop free at the room! Two small balconys was good. The room was clean, the maid did a good job! When we were late to go out...she stayed longer, so she could clean after us. Very nice & thoughtful of her. Thanks a Lot!! My first visit to Madrid...and I will come back. Me Encanta Madrid :) It was cold in the room, think temperature didn't work, tried to turn it up, it went very cold in bathroom floor.Room could have been a bit bigger, with one more chair & table
Great location, Clean, great breakfast No Foyer to sit and relax with friends
Location, size of the room, comfortable bed Extremely cold room, freezing bathroom. Despite having the fan maximum temperature for more than 12 hours, the Room was really cold, the bed shits: poor , and the bathroom....a fridge. The restaurant is on the top floor and theres a little path roofless to get there. In spite of asking for late check-out and having the add on the internet, it was 12:00 the max check-out hour permitted. All in all, expensive for the services offered
Nothing!!! The location & hotel was not as described on your website!!! The area is extremely noisy, dirty & dangerous. The hotel is a one star hotel with no soundproofing, small & dirty rooms that are beyond worn. We stayed at a different hotel in Madrid for only 15 Euros more and it was 500% better and in a beautiful area of Madrid. This hotel was a disgrace and noone should consider it a good option!!!
The buffet breakfast was very fresh and well stocked. Staff were friendly. A bar and lounge area would have been nice. Not the hotels fault but there was always a busker playing on the street till early hours of the morning keeping us awake.
hotel in the middle of Madrid it was very clean and staff all very helfull and friendly
The location was perfect! Small rooms and very poor breakfast, the breakfastbuffet was small and you did not get value for money, choose room whitout breakfast!
Breakfast and location was great! Beds were not comfortable, room size was extremely small for 2 people.
location AC too weak
The hotel was in a great location and very close to Puerta del Sol station, also within walking distance of Grand Via. The room and breakfast were great. The shower drain would leak after we would have a shower.
Breakfast too expensive
The location was perfect, the Jr. Suite offered plenty of room, the balcony was quite nice. The majority of the staff were very helpful and friendly. The room was clean. 1 room the A/C and the hair dryer weren't working properly and that was never resolved. The parking was very expensive. Need to vacuum under the beds.
Well-located hotel. We had a top floor room that had a balcony that overlooke a monestery with its beautiful ancient tile roofs. No place to set up one, much less two, suitcases.
The location is superb! In the city centre, next to the shopping streets, the city discos and with a choice of 3 metro stations. Good value for money too! The breakfast room on the 6th floor has one of the best views of the city. Our room saw the inner court since we had to chose between a double bed or a nice view....but that was ok actually, quiet and neat. The one and only elevator is sometimes too slow but the hotel is a restaured old building with a long history. Absolutely worth the experience!
Beautiful hotel, facing nice old square. Check-in took 30 sec. Comfortable and charming: old-fashioned elevator, bell epoque decor... Bathroom big, new and clean. my room on second floor had a vague smoking smell, I had to open a window while out for a dinner
5 minute walk to Puerto Del Sol (Kilometer 0) and Plaza Mayor in Madrid. Many shops and restaurants nearby. Staff very helpful. A little tough to get to if you are driving your own car. As is often the case in Madrid, it is off a side, side, side street so more conducive to walking than driving in an out. Would have preferred a second bed in the room vs. a rollaway for our adult son, although it worked out okay.
We stayed at the hotel 4 days and what we liked most was it centric location, within walking distance to everything in old Madrid, and close to bus an metro stops. Plaza San Martin is at the very heart of the city and very close (5 minutes walking) to such city highlights as Plaza mayor, La Opera, Palacio Real, Gran Via, etc. Corte Ingles (the department store) is just around the corner, and also there is parking available (although pricey, $28 euros per 24 hours) just outside the hotel (parking belongs to Corte Ingles). If you have a car, do not park on the city streets as they are "residents only" parking. Breakfast is not included, and if you chose to eat at the hotel, it is pricey. Just walk to any of the coffee shops close to the hotel and have a good continental breakfast at very low price (2-5 euros).
Staff was very helpful (and most spoke english), quick response to requests (towels, room service), very good location near Callao metro stop Bathroom was cramped, you could smell cigarette smoke when running the ac
I like its location ,near to metro stations (Callao and Sol) and well deserved . Also, breakfast buffet tasteful and good service . The room was confortable and space of its bathroom nicely shaped . This hotel is quite silence . Staff working at the Front Desk (ridiculous space !) lack of professional skills. Indeed , a no smart people . Also, at the first day of my stay (6 nights) , and in spite of my previous on line booking, they gve me a room without windows in the 1st floor .Smaller and noisy which standart can be compared with a one star in Eurpean hotel.
The central location of the hotel near Pl.Mayor, Puerta del Sol
Their elevator is so unique! Very clean, amazing location for the money. Staff was really nice and helpful
Location and access to points of interest.
It is very conveniently placed for all the major sites, + the metro for airport access
I liked the location in the heart of Madrid surrounded by places of interest, shops, restaurants etc. The room has rather big, clean and tidy bathroom which I like very much. The style is simple but pleasant and the building I think is of the begining of 20th century (or the end of 19th) and is rather pretty. The location on Plaza Puerto del Sol has the opposite side. Of course it's one of the main squares of the city but due to that it's never empty even at 4 o'clock of the morning. The people are talking rather loudly all night long and though they didn't shout and there was no disco etc but these endless talking under my closed window was enough not to let me sleep well. And they have a strange tradition in Spain to take away garbage at 12 or 1 o'clock of the night (even at 3 o'clock sometimes), and this process of cleaning is reall loud, it was like alarm clock for me. But if you have no problems with sleep or you are going to have an active night life than this hotel is perfect (if you're not in search of luxury of course). Good 3*.
Hotel was centrally located and convenient to everything. Beds were very comfortable. Breakfast had cereal, eggs, fruit, etc. Nothing.
all was nice nothing
It's centrally located, kind and informative staff and nice rooms for a reasonable price.
The central location. The nice, clean and modern room.
Location, location, location!together with high quality and wonderful staff, great value, we had a wonderful experience! nop
Good location and very central for sight seeing / shopping Room could have done with a clean; there was a big ball of dust next to the bed.Walls quite thin and could hear people in the room next to me talking.
Excellent location. Staff helpfull and professional. Clean, nice size room w/small balcony. Hot water lacking at times in shower
Location, walking distance to everything and close to the metro station, this could be a like or dislike, but you have to leave your key at the front desk when you leave, and then just pick up at the front desk when you return. No risk of losing the key, so I liked this requirement no dresser for clothes, just one small closet, so plan on living out of your suitcase if you are traveling with a lot of luggage/clothes
The staff were very friendly and helpful. The location is as good as it gets. Also, though I missed my flight and came a day late to the hotel, they did not charge me for the night I missed, even though they would have been wthin their rights to do so, as I did not give 48 hours notice.
the breakfast was very good in fact i would say it was excellent no it was very central
Good location Nothing
the cleaning staff are polite & work well- the bar service is outstanding, the receptionist was sweet but no sense of direction, I didnt like the fact that the lighting for the room and the bathroom were together on one switch- so going to the bathroom at night is either in the dark or waking your partner up when the lights go on...then something tiny- the stairs from to the sidewalk are slippery & the double doors for the entrance are slow...
This was a really well situated Hotel in the middle of Madrid and next to Metro Station Callao. Very nice rooms. At the moment, no English TV chanels.
good position near the metro and the most interesting place. the only bad thing was the water coming out from the bath and shower.
The staff was excellent! They ran out of white wine at the hotel bar!
Clean and great part of the city Food was not offered later at night
I loved the central location of the hotel and yet it was very quiet and peaceful.
location, design, new Lack internet connection (?)
friendly, helpful staff. very clean and well furnished room. great location for all interests. relaxed athmosphere.
great location, near the metro and puerto del sol. At least one of the staff can speak english
Yes, there are several reasons that I will not return to this hotel. The hallways smelled of smoke and dog urine. The room's inside smelled of smoke and dampness. I felt the sheets were dirty. I thought the room was too small for the price.
hotel had a great central location near lots of great bars and shops.staff very good toilet had damp smell
The location to the Plaza Major and Sol was perfect. The internet was reliable and accessible in the room. The showerhead was marvelous. The first room was very small and cramped, but after moving rooms, the second room was a bit more spacious.
The location was ideal, the use of the internet. The breakfast was very nice, tasty and fresh. No english speaking channels on the TV. The room was a bit small.
Fantastic position and really helpful and friendly staff
It was central placed in Madrid No
This hotel is in a great location. It was easy to stroll around and see the sights and eat in great restaurants. Also, I felt safe here. The door is kept locked and is opened only by staff. The staff respect your privacy as well. This hotel should have a bar. The breakfast wasn't worth the 10 euros in my opinion. I hated the design of the shower! Impossible to have a shower and not flood the floor.
staff v friendly. good location. nice comfortable room. bikes one morning the shower was only warm, but that was fixed for remainder
Situation in Madrid, Internet access in Room No info on what number to call to get recpetion
Free wifi, Centro, quiet, friendly, clean, exellent bed. Smelly pipeline, water on bathroom floor after taiking shower.
Just a block or two from Plaza Mayor and Sol. Most points of interest and diverse neighborhoods. The breakfast service was excellent. I also respect well executed retrofitting of old, historic old buildings. Minor, did not get one of the rooms with a French balcony.
good size rooms with original design, very good location!!!!
The location, the breakfast included, the concept of thr hotel Everything was great
This hotel was fabulous. It would have to go down as the best hotel we stayed at in Europe. The decor was funky and modern, it was ultra comfortable, the rooms were comfortable, funky and quiet, the hotel's location was excellent...I can't rave on enough about Room Mate Mario!
Very nice design, very central location... ... but they forgot one fundamental: soundproofing! I was literally in my neighbour's shower at 1am, I could hear him brush his teeth, and also go to the toilets (and you definitely don't want to hear your neighbour go to the toilets at 1am...) This is really insufficient - they should have spent a little less on the design and a bit more to improve the thickness of the walls.
contemporary design, lovely breakfast with lots of choice, free internet access I would highly recommend this hotel but be careful of pick pockets in the centre of Madrid - warnings in many of the city centre restaurants.
Great service and very friendly staff. The rooms, although a bit small, were quite special and clean. The breakfast buffet is great. Very good value for your money!
Desk staff were exceptionally helpful - for example in obtaining opera tickets which were not generally available, and made helpful and accurate restaurant recommendations. Decore was interesting, provision of breakfast generous. Corridors were noisy at times.
Location, facilities, ambiance My wife was ill for three days. The staff treated her like family, nothing was too much trouble, and always with a smile. Excellent!!!!!
Location, stylish design and breakfast area Nothing
Great location. Friendly bi-lingual staff. Upper floor rooms have large balconies with views to Puerta del Sol. Laptop in the room. Decor is starting to get tires. Pieces of trim missing from the walls. Walls were dirty, with handprints. Room smelled badly. I had to sleep with the door open to the balcony, which made for a noisy night, since it sits right on the pedestrian area in a bar district. I think another room would have been fine.
Very central location, good buffet breakfast. Very warm and stuffy - even in March. Needs air conditioning - essential in summer.
good breakfast.flexible arrangements let us store our luggage. relaxed feel to hotel. very goodlocation
Location Noisy from outside
Please write at least 15 words
The location ! The room !
The location was perfect. It was very close to everything I wanted to see. The staff was very helpful in providing a map. The bathroom was one of the best. Nice shower. I was not a fan of the room. It had no windows and was clausterphobic. It also was very noisy. Breakfast was a little weak compared to the other facilities traveling around Spain and Italy.
Location is the main feature. Most attractions are within easy reach The room for 4 was a bit smalletr than expected and the use of bunk beds for adults is not recommended.
Location is perfect. Rooms are very small and very hot. Cannot control the temperature.
it was only a few mintutes from the city shops and resturants. the hotel was very nice and quiet and the staff were very helpfull. the shower easily flooded the bathroom floor after use, so it had to be mopped up everytime.only a minor issue
comfortable and clean hotel with friendly staff. Easy access to city centre and shopping. Lots of eating places around. a little bit cramped
Nice for this money
it was in a good position prefer breakfast to be included. Strange lighting in corridors, very dark.
The hotel is central. I didn't like the decor and lighting - way too modern and cold looking.
Good location! The price of booking.com was fair, actually the price mentioned at the reception is too high.So I advise to book this hotel only in case of special offers. We paid 380 Euro for 4 nights and the hotel price for 1 night is 330 Euro (unreasonable).
I liked the mix of heritage on the outside and modern design inside with attention to both tourist & business needs The hot water in the shower was only warm, I like it a little hotter
the wireless servise is very good ,the location is very good.
friendly staff, could speak english clean modern room 24hr reception no bar dining area small
Very nice and a good location. The heater was too high.
the location was very good and the lounge/bar was excellent. would like to see some form of not slip mat in the bath as i slipped when picking up my towel and I am quite badly bruised. This is not a criticism it is a would like to have suggestion so it doesn't happen to others.
Very good situation near the center area (walking streets, shopping, getting to sight seeings) on this time of the year. Staff was very frendly and very pleasent to help, when it was needed. As a Finnish I want that the hotel breakfest is substantial to start the tourist-day. I didn´t wait black bread nor porridge, but yougurt for flakes or mysli should be good. And it was strange, that there wasn´t vegetables at all (not also in restaurants in Madrid).
Well positioned near centre; good sized rooms We were put into a sub-standard room for the first night (air con did not work), but were moved to a better one on request - which was excellent.
The location is very good, and the breakfast is very varied, the service is very very good. The rooms have good size and are clean
The best thing about the hotel is the location, easy access to Sol Metro station. This is the second time we have stayed at this hotel and the second time we have had a quiet room. We thought that the prices in the Lounge were very expensive compared to our last stay, 17 Euros for 2 Gin and Tonics and a bottle of water. This is well above average for Spain in general. There was a Tea and Coffee making kit available free if asked for at receiption but this information was only made available in the rooms Hotel info guide, this should have been made known on arrival from the receiption staff.
very convenient location in central Madrid for shopping and restuarants, bus tours and public transport, and art galleries
Ideal locality being in the centre of Madrid but in a pedestrianised area guaranteeing a good nights sleep with minimal traffic noise. This was my 4th time in Madrid and my 3rd at this hotel.
Location superb, and the room was very good
the location could not be better, the staff were all pleasant and helpful and the room and hotel in general spotless I was in a single room 317 this was tiny with no comfortable chair and no view the window blanked and on opening looked down some sort of shaft. this room is very claustrophobic and totally unsuitable for a longer stay
location, quietness, comfortable and stylish room
The location of the hotel is good that it is closed to Sol metro / train station. However, there are many other hotels available at that area. 1) furniture&facilities are old; sliding doors of carbinet & bath can't open/close properly. 2) Hotel staff tidy up the hotel room everyday but not change the bed sheet and towels. At my arrival day, one bath towel is still wet at hotel room. 3) We are assigned to a room without computer. After request, hotel staff re-assigned another room for us with computer available. However, we can't open the room door and we returned back to the receiption and ask for help. We on and off tried opening the door and returned to reception repeatly. Finally, we found that the door lock actually can't function properly. So, we requested to change back to the first room even without computer. The staff are then black-faced.
Location, asked for interior room high off the street and the noise wasn't a problem There was a musty smell
The location is really good!! Yhe staff look always to be tired and do not give attention to the guest.
staff were lovely. nice sized rooms Difficulty parking around there. would have been nice to have parking information concerning this hotel
Contempory look, clean, very convenient location. The bathroom had a glass door!
Modern style and street view room!
Great place for getting around in the city. Had plenty of room for 6 people with two bathrooms. Great value for money! The breakfast was great, too!
CEntral location for a nice walk around the city It could have been more clean!
the location was great near the big place del sol .... shopping and restaurants are very close
Avery nice large room with very friendly and helpful hotel staff
Stayed in a beautiful room, great reception who all spoke excellent english, the hotel is right next to some fantastic areas of madrid. And if you like sushi, theres an excellent sushi restaurant right down the block. TV channels were average and no movies on demand. If you cant speak spanish, good luck figuring out how to put on the subtitles, I spent a while with no luck. Also, while not really a big deal, the hotel has no restaurant and I believe no room service either. Fortunately, theres places to eat everywhere around the hotel, less than 30 seconds out the front door. The hotel does offer breakfast at a hotel almost directly next door though, and the dining room there looked beautiful but I didnt eat there. The lack of a restaurant isnt something I would necessarily consider a con, but its important to note.
Spacious room Comfortable bed Bedroom lights need dimmer. Coffee not available - in room coffee maker nor cafeteria.
Laura who signed me in was the most gracious and caring hotel staff I have ever met. I would hire her in a minute!
The cleanliness, the size, the confort, the shower...
Hotel central location in Madrid close to Royal Palace and many tourist sites.
Central to where we needed to be, large room Difficult to find with no outside signage
The stuff was really helpful and the location of the hotel was very convinient. I would like a room with a better view and a larger window.
Sleek, minimal design hotel located near Gran Via. Room was spacious, had a kitchen and a flat screen TV (5 channels). Great value. No lounge or central area at the reception, but it didn't matter much to me. There are a few dodgy bars near it, but it was safe as there's a police station on the same street.
very freindly and helpfull staff - We enjoyed the clean comfortable large rooms. many attrtrctions were neaby NO complaints
Very large room, king size bed, well decorated, clean, air conditioning really working, nice staff & very helpfull, A parking place in front of the hotel will be nice for those who trave by car
The roof pool and the central location of the hotel
The location of the hotel was perfect and so was the parking service which is so difficult to find in hotels nearby. The room was really good, really confortable and clean. The staff were very helpful. The beds were too small for a hotel like this and I don't understand how possible it is to have staff in the reception who speak english so so bad!!
-The location was great -Staff was very helpful -The pool and roof deck were amazing -Hotel was very clean -The wifi was slow and it had a two device limit -The room was somewhat small
hotel statt , facilities , cleqnliness of hotel and room , situation of hotel hard of Madrid
Location is perfect. Wi Fi it far too expensive. View.
The hotel's location is a huge asset. It's central location enhances access to the various interests in the city. Room was slightly smaller than expected - but acceptable nontheless.
loction executive lounge marginal, no wine available
Location - excellent size room - TV channels poor - I do not watch TV but others may and would find it dissapointing
swimming pool room walls where damaged: visible has had a water leakage on the roof, poor facilities, small room, not enough water pressure in the shower.
Location, helpfulness from staff, roof pool, fantastic room - two showers!! and great view also
Only the pool is the only big pool in Gran via sed the is open till 9 pm when summer time in Madrid is light till 11 pm First when I arrive after long fly from New York the told me the room no ready I bin waiting from 9 am till 2:30 pm service sooo slow line for the front desk is over size waiting and the worst the don't speak English well , when I get the room finely it was look sooo different from the pic and so small that I was can move there I sleep I wake up and I cancel all my rest of the stay in this hotel and I go to other hotel horrible experience never recomed this hotel
location quality dropped a bit compared with my visit 5 year ago
Fantastic location close to lots of city sights, comfortable, good value for money. Thin walls as you could hear the people in reception but overall great hotel.
A quiet hotel that is very centrally located. I plan to return. The Internet did not work well.
i like the location. no english speaking assistant
Nice position, very clean
staff went out of their way to help me.
The location is more convenient than expected. Though the room and the bath booth are really small, but they are very clean and tidy in gerenal. It´s a good choice if u dun wanna spend much on the hotel, but still want privacy and a private bathroom (need something more than a youth hostel). But there should be more english speaking staff, at least a receptionist. location and cleaniness
Nice and comfortable hostal with very friendly staff A bit too loud in the rooms
The Hotel is installed around the Plaza del Sol. Front of to Opera Metro Station. Very good localization ! Too much noise in rooms.
The Hostal is very clean, very near to downtown and everything there is almost new! Just the noise... But that area is a little bit noisy.
Excellent location, very clean and well priced. Lack of English by hotel staff, apart from one cleaner they spoke no English.