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Design and comfortabilty of the rooms and the place in general We asked for some ice cubes and, yes they gave us, but into a plastic bag, I guess they should be prepared for such eventualities and place ice cubes into a bowl
closeness to airport, price and comfort of beds ...modern amenities airport shuttle took one hour to come to get me and only after I called to get it to come to Terminal 1 -- shuttle bus not available until 7am in morning which was not suitable as I needed transport at 6am -- shared taxi with other guest which worked out well. Dining in-room astronomical and diningroom had poor selection and expensive prices. I arrived late and had few choices.
facilities are good shutall bus has limited time
Stayed here July, 14, 09. Great hotel, excellent buffet breakfast. Very high tech brand new hotel. Some reviews I'd read said it was "cold feeling" and noisy. I found neither to be the case. Slot of glass & chrome can seem a bit cold to some people but I enjoyed the modern design. It is obvious they spend a huge amount on the interior design. I really liked the hard wood floors in the room. A very clean feeling as compared to hotel carpet. The room was absolutely spotlessly clean. With all the glass the maids must have to work very hard to get it all spotless & streakless. The desk staff were very pleasant and helpful planning our short td in Madrid. Only complaint is the "free airport shuttle" only runs 7 to 11 am and 7 to 11 p The "free airport shuttle" only runs 7 - 11 am and 7-11 pm. That's not how the free shuttle is advertsed. We had to take a taxi upon arrival at 4:30 pm for acost of 27 Euros. But did get the free shuttle back to the airport the next day as it was within their time slot. You need to sing up for the shuttle ahead of time to make sure you get on it. About a 20 minute trip to the airport so if you are running tight and miss the shuttle itaynot be back for some time. Took several taxis to the hotel all had trouble finding it as it is off the beaten path . Had to use our cell phone to call the hotel so they could direct the drivers. Be sure to take their business card so you can give to the driver & call if necessary. But it is worth it
The staff was really nice and helpful. The free shuttle to the Madrid International Airport is a bonus. This is not a negative comment. Travelers just have to be aware that the hotel is located in a quiet neighborhood and that there seems to be a very few restaurants around. There is a chinese restaurant just around the corner but I chose to eat at the hotel restaurant on the terrace. Service and food were really nice (Spanish menu). Did not have a chance to try the buffet breakfast (but it looked nice) as I needed to go to the airport early. I would have liked to just have a cup of coffee before the shuttle arrived but was told I could not... needed to eat for that... Maybe the restaurant management could consider selling just coffee at the counter to clients who are not interested/or choose not to eat a big breakfast in the morning.
The hotel restaurant is excellent and the staff is friendly even though not very helpful as expected The bed has four wheels which may slide while sleeping on it.
Nice hotel. Good location. Nearby airport and some nice bars for a late tapas. Girl at the front desk not realy friendly. Rooms are spacious, clean and realy comfi.
Room style Too cold temp. in the breakfast area and too hot in the rooms
Spacious bright modern rooms that were very comfortable The transfers are not 24 hours as they claim, and the location is only suitable for business travellers or those that don't mind being out of town
Near to subway and airport They say it has a free shuttle to airport but it's not marked that it is only available certain fix hours. We had to take a taxi
The swimming pool and the green areas were nice and clean, the staff was friendly, the rooms were spacious and clean. The coffee, the breakfast was poor, the room has no decoration, the toiletries were poor, there was no information about the hotel in the room, or how to contact reception/bar with the phone. The fridge was not working. The shuttle bus was broken and I was not informed, so I waited two and half hours at the airport!
The staff were very helpful and I was able to get a disposible razor from the reception.
good location, near airport and subway. The worst staff ever! Very badly informed, and not very nice. Everything was a problem. When I arrived I had dirty sheets, asked them to change them, and the next day I got dirty sheets again. Pay a lot of attention on the glasses at breakfast... half of them are not clean.
was so easy to access the metro into the city. the noise of the work being carried out on the lifts, but it did not spoil our trip
free shuttle to airport, good value old, needs to be refurbished
the airport shuttle was a real plus. there are also several cafes/bodegas/restaurants. very difficult to drive to. the shuttle saved the day from the hotel.
the airport picking up is one of the best things, and the room was very clean
Our room was very clean and confortable. The bathroom was big and the lcd tv has an usb plug to see your movies or listen to your music. The room was cold when we arrived but after 10 minutes of heat regulator it was fine.
Transfer from the airport Transfer to the airport (It seems there was only one van to take care of all the customers, of course ended up on a ride with a taxi rushing to catch the flight...
Location, near airport Shuttle bus in the morning we left to the airport was 15 min late, as we were booking; and the driver was very rude when we said we will be late...
Chose it for just one night because it´s close to the airport. Great service, within 5 minuters after call the shuttle to the hotell arrived to terminal. Nice staff, nice rooms and bathroom, free internet and wifi. Great breakfast buffe. Never had time to try pool and other facilites. ---
The price, the staff was very informative and a free shuttle from the airport to the hotel. The hotel was too far for me for sightseeing and museums
It's realy close to the airport making it suitable for an early morning flight... not much else to say.
hotel was close to the airport, which is why I picked it. I have stayed in another hi tech hotel in Madrid (Petit Palace Posada del Peine) which was very good. This hotel does not deserve 4 stars. The large letters "tech" on the roof did not light up, the bedside light didn't work properly and the shower had broken dials and the jets didn't work. Hardly "High Tech". The restaurant was booked by a group and we were told we would have to eat in the bar. Generally a lack of maintenance and care, maybe because most customers use the hotel as a stopover for the airport and only stay one night. Very very disappointing.
Clean room, wi-fi free, close to the airport Shower doesn't working
Great rooms and free internet access, laptops in rooms, excercise bike too which is great and different, also a great shower, breakfast and an ipod dock..also free shuttle bus, oh and food in restaurant was delicious NA
Fast check in and out, cleanliness Internet service was terrible I got a room with bunk beds for the kids and they are small and not used to sleep above, my wife ended up in the queen bed with both of them and me on the single
Nothing Zero Internet service. Beds terrible. Workout area unusable. Worst hotel of trip by far.
hotel needs renovation. e.g. carpets in the hallways... shower is innovatiive but difficult to use. took me several minutes to figure it oout..
Great staff. I asked for a pharmacy nearby and the clerk even knew the address by heart. Such warm and friendly staff. Great rooms: clean and well-stocked. Excellent breakfast buffet for 9€. Muchas gracias por vuestra hospitalidad!
Close to airport. Not near anything, in middle of residential area next to highway. Beds not to comfortable and mattresses had some sag. Stayed in family room. Restaurant does not serve dinner until 2030.
friendly staff, clean room no mini-bar in the room, no coffee facility in the lounge
The shuttle service to and from the airport (T1, 2, 3 and also T4) was great, on time and comfortable. Rooms are great, very clean, good TV and free internet was more than good.
It was ok. (I can't answer the question about guest reviews, I didn't read them. Most of the hotels had no vacancies, or didn't take guests for one night, that's how I chose the hotel.) I had problems in finding it and after the stay, it didn't take 10 minutes to get to the airport as promised. I found it slight exagaration to call it Barajas. Moreover, the receptionist filled in the form on the basis of my passport and wrote I was Rumania. I don't have the faintest idea, when they have my passport written Hungary, nationality Hungarian, how someboday can write anything else.
Its convinience in realtion to the airport. The stayed the night before we leaved and it was very near the airport! We loved the rooms and the buffet included for the breakfast. It was very complete. It was near other hotels and good restaurants.
Good shuttle from the airport. Good price/quality ratio.
ok The bed roll
nice and various breakfastbuffet
it is quiet around there, it's close to the airport and has a shuttle service, metro staion nearby
The area of the hotel was a quite area.
It's close to the airport, quiet and comfortable and the staff were very friendly and helpful.