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Details
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Reviews
Overall
8.7 Excellent
Based on 942 reviews
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All reviews 8.7
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Couples 8.9
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Families 8.8
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Business 9.5
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Solo 8.6
10.0
9.4
9.3
9.2
9.1
6.9
9.3
9.1
8.8
6.9
6.1
4.4
9.2
9.0
8.9
7.2
6.8
6.0
9.4
9.4
9.0
6.8
6.1
9.2
9.1
8.8
6.9
6.8
5.9
data provided by TrustYou
"Professional service"
"Friendly atmosphere"
"Friendly service"
Top positive review
Top critical review
Excellent 8.2
The staff were excellent. My wife suffered a nasty fall one night when we were out, twisting her knee badly. This resulted in her having to stay in her room for 2 whole days. The concierge provided ice packs and offered the use of a wheel chair around the hotel and the room staff were kindness personified. The drinks were very expensive though I guess for a 5 star hotel this is to be expected.
Good 6.3
Attentive staff, classic location. In my view, the applicable rate should have included breakfast, which negatively impacts the value for money ratio.
Recent reviews
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Excellent
8.2+The staff were excellent. My wife suffered a nasty fall one night when we were out, twisting her knee badly. This resulted in her having to stay in her room for 2 whole days. The concierge provided ice packs and offered the use of a wheel chair around the hotel and the room staff were kindness personified.-The drinks were very expensive though I guess for a 5 star hotel this is to be expected.
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OK
5.2+area and service-outdated room
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Good
7.6+The personel's attention is always high. Intercontinantal is always a sure choice (Budapest, Praga,...)
Details
Map
Reviews
Overall
9.3 Excellent
Based on 554 reviews
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All reviews 9.3
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Couples 9.4
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Families 9.5
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Business
-
Solo
9.8
9.5
9.0
9.0
8.7
8.6
9.7
9.3
9.0
8.6
8.5
9.8
9.5
9.1
7.6
7.5
data provided by TrustYou
"Awesome terrace"
"Friendly atmosphere"
"Stylish hotel"
Details
Map
Reviews
Overall
9.2 Excellent
Based on 364 reviews
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All reviews 9.2
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Couples 9.1
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Families 8.8
-
Business
-
Solo
9.8
9.4
9.3
9.3
8.9
7.8
9.8
9.3
9.1
9.0
7.6
9.6
9.2
8.7
7.3
data provided by TrustYou
"Friendly atmosphere"
"Nice building"
"Beautiful architecture"
Top positive review
Top critical review
Excellent 8.0
Everything! I'm looking foward to staying there my next trip to Madrid.
Good 6.3
The atmosphere at the hotel was extremely relaxing. Staff were always attentive but never intrusive. Great Gin and Tonics The mojito cocktail that we had was the worst I've ever tasted.
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Reviews
Overall
7.6 Good
Based on 1,303 reviews
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All reviews 7.6
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Couples 7.7
-
Families 7.8
-
Business 8.1
-
Solo 7.6
8.4
7.9
7.0
6.5
5.3
4.4
8.1
7.9
7.1
5.6
5.3
5.1
8.0
3.9
3.4
8.8
7.4
4.6
8.7
7.5
6.8
5.2
4.8
4.5
data provided by TrustYou
"Close to public transport"
Top positive review
Top critical review
Excellent 8.0
the breafast is really for every taste,all the staff of the reception is really helpfull and professional tv could be better
Good 6.0
Convenience hair dryer is poor.
Recent reviews
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Good
7.2+Location, atmosphere-No tissues in bathroom except in tiny packet, toilet paper hard and rough, toilet took 30-45 secs to complete flush (not environmentally friendly!)
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OK
4.3+The private reception on the 5th floor was very good-Misleading when it says a private sauna and jacuzzi. Disappointed with the room
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Good
7.6+Very comfortable and near the main attractions.-no
Details
Map
Reviews
Overall
8.7 Excellent
Based on 510 reviews
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All reviews 8.7
-
Couples 8.6
-
Families 8.7
-
Business 8.5
-
Solo 8.3
9.5
9.4
9.3
8.7
7.3
6.1
9.6
9.5
8.6
7.5
6.8
6.7
9.2
9.6
8.8
6.9
data provided by TrustYou
"Wonderful sightseeing"
"Great reception"
"Friendly service"
Details
Map
Reviews
Overall
8.6 Excellent
Based on 2,653 reviews
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All reviews 8.6
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Couples 8.2
-
Families 8.6
-
Business 9.1
-
Solo 8.4
9.7
9.4
8.3
6.4
5.9
6.4
9.7
9.1
8.3
6.1
6.1
6.1
9.7
9.5
8.2
5.9
5.9
9.6
9.7
9.4
8.4
6.4
6.0
5.8
data provided by TrustYou
"Spacious rooms"
"Great reception"
"Friendly service"
Top positive review
Top critical review
Excellent 8.2
Location is on a crossroads for varying Madrid venues, right in between the Chueca and Salamanca districts. Being in between tourist, business, and evening outings venues makes the hotel a good location if needing to do a little of everything. Although the breakfast is typical of an nh hotel it really is considered excellent as compared with majority of the chains other hotels. Staff is friendly and attentive. The only major problem with this hotel which is really unfortunate, is the terrible sounds emitting from the old water pipes in the building. Very loud and obnoxious sounds get so loud in the morning when other guests are taking showers that makes it impossible to stay sleeping especially if you had a long Madrid night out and need some desperate rest. That problem alone brings down this hotel from a strong 5 star rating to a poor 3 star. Breakfast, beds & staff.
Good 6.3
Hotel was nice but we had a room on the street 2nd floor which was very noisey during the night, people shouting and drinking.
Recent reviews
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Good
6.4+Direct access to the hotel via the Metro was an important feature. The instructions provide via the hotel information concerning travel on the Metro from the airport to the hotel was a strong selling point.
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Good
7.3+Conditions of location was preeminent. Breakfast was very delicious. From station to 50 theMth place from subway of piece 2 from Gran Via soon。The bath in the room may be also large. As for above all, breakfast is very delicious.-It is very satisfactory. There is no dissatisfaction.
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Good
6.3+Hotel was nice but we had a room on the street 2nd floor which was very noisey during the night, people shouting and drinking.
Details
Map
Reviews
Overall
8.7 Excellent
Based on 46 reviews
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All reviews 8.7
-
Couples 8.6
-
Families
-
Business
-
Solo
10.0
9.4
10.0
9.3
data provided by TrustYou
"Friendly service"
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