Would you like to save as your currency permanently or for this visit only?
The staff were excellent. My wife suffered a nasty fall one night when we were out, twisting her knee badly. This resulted in her having to stay in her room for 2 whole days. The concierge provided ice packs and offered the use of a wheel chair around the hotel and the room staff were kindness personified. The drinks were very expensive though I guess for a 5 star hotel this is to be expected.
Attentive staff, classic location. In my view, the applicable rate should have included breakfast, which negatively impacts the value for money ratio.
Everything! I'm looking foward to staying there my next trip to Madrid.
The atmosphere at the hotel was extremely relaxing. Staff were always attentive but never intrusive. Great Gin and Tonics The mojito cocktail that we had was the worst I've ever tasted.
the breafast is really for every taste,all the staff of the reception is really helpfull and professional tv could be better
Convenience hair dryer is poor.
Location is on a crossroads for varying Madrid venues, right in between the Chueca and Salamanca districts. Being in between tourist, business, and evening outings venues makes the hotel a good location if needing to do a little of everything. Although the breakfast is typical of an nh hotel it really is considered excellent as compared with majority of the chains other hotels. Staff is friendly and attentive. The only major problem with this hotel which is really unfortunate, is the terrible sounds emitting from the old water pipes in the building. Very loud and obnoxious sounds get so loud in the morning when other guests are taking showers that makes it impossible to stay sleeping especially if you had a long Madrid night out and need some desperate rest. That problem alone brings down this hotel from a strong 5 star rating to a poor 3 star. Breakfast, beds & staff.
Hotel was nice but we had a room on the street 2nd floor which was very noisey during the night, people shouting and drinking.