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Pleasant and friendly staff
breackfast 19 euros very expensive bar excellent
Friendliness of staff. Good variety of breakfast available. Professional look throughout the hotel, all aspects. The location is amazing, so close to so many bars and restaurants. Bus stop just around the corner, which you can take straight to the football stadium.
Room size, good A/C, and location The shower doesn't have lights, very slippy, and water gets out of the tub when showering.
New and clean.
Nice room isolation
Good location. Comfortable, ckean room. Good size
Service, location and view were great. Rooms clean and comfortable and within easy walking distance to metro. Rates were very good as well.
Hotel was very nice, modern and rooms spacious and stylish The staff are abismal. Receptionists act as if you are annoying them, restaurant staff are rude and do not ever smile, the only nice ones are the cleaning ladies. This doesnt normally bother me so much but they were just so depressingly unpleasant it did affect my stay without a doubt. They should sack the lot of them and start again with the amount of people who need a job in Spain at the moment!
Superb rooms, and perfect location! I found some of the staff members at the reception desk a bit intimidating.
Location is great. Very luxurious hotel. Highly recommend.
Convenience for Atocha Station; good selection of international newspapers. Lacks atmosphere; staff not particularly helpful or friendly; no late night food or bar facilities.
Excellent locality, comfortable bed, good food a few niggles,i.e non replacement of milk/coffee etc on night tray, we were a party of 4 couples, all in superior rooms but not all had the same facilities - one had no robes, one had only one bath towel etc.
good location near train station. very friendly staff
Front desk helpful, great tourist location shower temperature not steady or safe
Almost everything A bit noisy
Clean and comfortable hotel, placed very close to the main museums and well served by public means.
everything worked ok...especially the shower ! Clean generous beds. Pleasant reception staff 4th floor room overlooked the main street below...very noisy. View was ok ( trees) and preferable to the interior facing rooms ( no decent view ) Prefer 7th floor next time. No UK TV stations ( BBC News 24 is NOT a TV station )
The location for Atocha & the museums & the metro was excellent. Also the buffet breakfast was very good.
Nice rooms. Nothing significant.
Location, right opposite Atocha station & close to lots of reasonable restaurants & bars
good value for money, good location, friendly staff bit noisy,
The rooms were surprisingly clean, and the balcony overlooked the museum square. While Madrid nightlife hustled and bustled just below me, almost all the sounds could be isolated by closing the window. So, quiet and central at the same time.
Staff very helpful. Location very convenient especially for the museums. Quiet rooms very clean and ideal for a nights stay
Location close to the train station.
Location near rail station General condition of the rooms was fair. Sheets, towels, bedding are very thin and worn. Furnishings from second hand shops.
Location. It is across the street from Atocha Train Station and easy walking distance to the art museums and Parque del Retiro. The bathroom was incredibly small and tight. When taking a shower, water would frequently end up all over the floor.
the feel to it.. it had a lift (not elevator). the key was an actual key not a key card.the room was big very good location across train station and on the same block as the metro
Old hotel, some charm, different, nice room.
The room was clean and spacious. The staff were also very friendly and helpful. It would have been nice if there were a refrigerator in the room.
Great location. Very convenient for Atocha Railway Station, Reina Sofia and Prado Museum, Park del Retiro and others. Subway also around. Hotel with a vary good front view. Indifferent reception staff. Room is very basic. TV channel options is vary poor. Breakfast I didn´t try it.
Close to train station. Dining room operator spoke english.
This was a pleasure: a spacious room, comfortable & clean and nicely positioned for seeing Madrid. Breakfast was good with plenty of choice and the hotel lifts were efficient. N/A
Check-in was very fast and when asked to get another room (wanted one with a view) was given a better one rapidly. room was very clean and comfortable and front desk staff was extremly helpful! Takes 1015 min. walk from Atocha and if one travells with luggage it might be difficult to walk all the way.
steet noise from heavy traffic, despite very good double glazing.
location: in the center of city, near the subway The room is clean and it has a big bathroom the lobby is small
The location is great, near the most important sites of Madrid, near the train station and metro. Staff attitude
The decore in the room. Wifi was not free.
The AC Carlton is located very close to Madrid's Atocha Railway Station, making it a handy choice for those travelling on the high speed AVE train. Our superior room was modern, well-designed, spacious, comfortable and clean with all necessary amenities. The bed was very comfortable and the bathroom was of a higher standard than most. We found the several steps on entry from street to reception area inconvenient for hauling our heavy luggage. This is a minor point, but installation of a ramp or similar would be an improvement.
Great location if you are catching an early train from Altocha Station. Very smart and very large rooms. Main road - quite noisy. Not that warm - heating not very user-friendly.
Helpfulness of front desk staff
The hotel is overpriced for it's location and the type of room I was given. The room was tiny and had no natural sunlight. As well, the morning when I checked out, the front desk person was rude and seemed extremely anxious/nervous.
The location is most convenient to the Atocha train station and the nearby Retiro Park. Also very walkable to the fabulous Museo del Prado. The rooms are very small and worse, the ventilation system is terrible. We were there in between seasons (no heat and no air-conditioning). The room was miserably hot and when we complained, the staff replied "the whole hotel is hot."
The hotel staff was very friendly and kind. He speaks English well and his explanation was to the point. The Hotel location was very good. It's easy to access to Estación de Madrid-Puerta de Atocha. If we walk for 5 minutes from the Hotel, there were some restaurants. One problem was that there is no safety box in the room. The receptionist kept our passports in the reception.
nothing honestly rooms are too small ,no restaurent in week ends and transport is not good
a large room,location internet, the floor was a little sandy
The best point of this hotel is its location, across the street from the train station. This was very convenient, and I was also able to walk to some interesting plazas and places to eat. The room is very small. It served my needs well traveling alone, but would have been very tight with more than one person in it.
Helpful staff No safe in room.
Just 50 mtr. from Atocha high speed train (AVE).Walking distance.The WIFI access is expensive but works fine. the single rooms are too small.
Across the road from Etosha station and Metro exits by the hotel. 10min walk into old town centre and close to central park and other big attractions. Good location. With all new hotels these days, the bedroom walls were too thin and hence woken up in the early morning by people in the corridor or next door.
The reception and the receptionist, incredibly helpful and nice
The poaition is great The room was small and the toilet smells
The hotel staff were excellent very helpful and always had time to chat and answer any questions. They were redecorating the bar so if we wanted a drink they had to bring it out in reception
The staff were friendly and efficient. It was extremely clean and comfortable. Ours was just an overnight stay as we were catching a flight the next day. We were upgraded to a premium room which was really nice, however on entering the room you could smell it was a smoking room which we didnt want but within minutes at reception they changed our room without a problem and we still got a premium room! I needed to print something off for business which was done for me without any problem but I thought 15cents a page a bit steep pricewise, other than that, perfect!
Excel location on a main street, good crew attention, close to metro station well, rooms are small but it happens all around Europe
Location: metro outside hotel, and convenient for museums, gardens and parks. Quiet and clean room; fridge. Air conditioning was a little confusing, and not very effective. Price of breakfast (though this was reduced if you pre-ordered).
service: breakfast till 11.00 no water cooker; much bed, less room; airco out when absent.
location was great ideal for sight seeing easy to get to from aerport metro station right outside the door (Anton Martin) stop . Lots to done an see magic city
When I checked in with my passport the girl realized it was my birthday and she congratulated me and also when I arrived to my room later I found chocolates in my door, and I thought it was a nice gesture. no
Accesibility. It was a step away from the Metro, and very close to shopping and restaurants that were pretty reasonable compared to Gran Via.
Location of the hotel was good for a day in Madrid. The room was clean. The only negitive was the safe wouldn't work.
Even if there are many better location hotels around this area, location could be their strength if you want to visit museum or other area of city to take a day trip departure at atocha station. The quality of staffs is suspecious, room was not deserving fair enough space.
Very central, clean, easy Small room, could not turn of the radiator which was very hot during the nights
The staff was very professional and extremely helpful. They made a show reservation and advised on special cab arrangements to the airport. Each person was helpful when asked but were not overly pushy. The rooms were very comfortable and provided the essential needs. Very convenient to museums, parks, bus/cab service, train station and easy walk to various plazas/restaurants. Lack of some artwork/pictures in rooms. Ice machine in hotel.
Location, Staff, price Air conditioning noisy
location of the hotel is good. Very close to the Prado museum and Parque del retiro. 500 meter to Atocha train station where you can take high speed (and normal) trains to other Spanish destinations. Also, if you don't arrive too late or too early you can take the airport express bus to Atocha station. Is however on a 2x4 lane street but it has 2 windows, 1 with 'single' glass and another one with double glass so it keeps the sound from outside away (however the inside sounds are passed on rather easily...). Hotel has free wireless internet. doors are with key cards. no mini bar, though it does have a hair dryer. the hotel does not offer breakfast though reception is connected with a small restaurant next door where you would be able to eat something. there are other places around as well where you can get breakfast. food is ok but not spectacular.
Well-located. Internet access. Quiet, despite location on a busy road. Cheap for a city hotel. My room stank of stale cigarette smoke. The cafeteria was closed for the week, meaning that there was no food available in the hotel, but there had been nothing on the website warning of this. Staff were surly at times and not particularly welcoming.
Great location in Madrid. Close to train station,Prado,downtown Madrid. Easy walking around area. Restaurant was very good and convenient.
The location is fantastic and it is fun to visit the restaurant and enjoy watching the local folks. Our room faced the main avenue that runs past the Prado and was amazingly quiet. It was the best night sleep we've ever had in lively Madrid. The hotel staff could be a little more proactive in dealing with customers questions.
We chose it only for its proximity to the Prado and it was great to be right across the Paseo. It was our first hotel in Spain and therefore the room seemed quite small, but not unusually so judging by most hotels we stayed in afterward.
Great location for visiting the big three Madrid art museums and near the railroad station. Some rude behavior by a few staff members, especially one evening waiter in the restaurant.
Shower was good Pillows were fine. Bed was so soft that i ended up with back pain Room was less than 2m x about 3m Breakfast wasn't breakfast it was just a poor snack Lift was possibly slowest in the western world Sink was about 30cm diameter with nowhere to put toothpaste etc. and the mirror was behind you Inadequate place to store clothes Only the floor was available to pack/unpack a suitcase Nowhere to do any work with a computer other than on your lap And the list goes on ............
The hotel is in an amazing locations. Close to lots of attractions and fun things to do. The room was very clean and have a cool vibe. Very spacious and lots of amenities. The desk attendant forgot to give me my passport back - I felt a little weird about that.
Friendly front desk service, modern rooms, good location.
This hotel is absolutely lovely. When you book online, you are never positive what the hotel will actually be like when you arrive. We stayed in one of the attic rooms and it was very charming and lovely. Staff was INCREDIBLE!! Highly recommend to all No!
Personable Service and a very quiet room in a convenient location!!! Nothing. It was perfect!