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Plaza Cánovas del Castillo, 4, 28014 Madrid, Madrid
1.2 km from
Great location, great hotel for the price.
the location was great It has Wi Fi feee just in the lobby, and you need a different code eny time yo connect.
Service is excellent all around. The location is central and easy walk to popular plazas, a great park. Breakfast is amazing with self serve champagne!
Close to museums Over priced! Everything is outrageously expensive. Staff is not interested in the guest. No room facilities for heating water for coffee or tea. Not enough towels.
Kabuki Wellington is worth a trip to the hotel on its own, though you obviously do not have to stay at the hotel in order to dine there. But being able to walk right upstairs after an amazing meal there is fantastic.
Very classy hotel, and nice location if you like running (Retiro) and shopping Staff at reception is rather old-fashioned, not extremely service oriented and misses soem basic standard actiosns in their check list (like let the customer check the bill before paying etc). rest of the staff was OK !
The room The location The general ambience We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.
I loved the hotel, the look of the outside and the entry. The service is not what I have experienced at other Ritz hotels. The rooms were dated.
The location, the staff, the room decorations, the room service, the quiet at night and particularily the breakfast. hi speed internet, Rather small elevators [to be expected in a building of that age], A/C a bit undersized.
It's clean easy access hotel No food available in the afternoon (not even a sandwich)after our arrival.
The staff were very pleasant & very helpful. The location is very central to all the necessary activities. Very good value for the money. I have no hesitation to strongly recommend the hotel for my friends. Next time I'm in Madrid , I will be at Grand Melia Felix . Dr M. Mamdouh Aker , Urologist & Commissioner General for ICHR,Palestine honestly,neither my wife ,nor myself have anything to complain of
Central location and good bedrooms. The bathrooms are far too crammed and small. We had to move rooms as first one was far too small and unclean. M&R in bathroom poor.
great size of room the toilet was across the room from the sink--makes it tough to wash hands. Also, no doors between room and shower area, makes it tough for those sharing a room who don't want to be so exposed, like grandmother and grandson!
At 5:40 in the morning intruders entered our room as we slept. They entered with flashlights through a side door and only left when we began screaming. It was a terrible experience. The hotel's reception seemed very surprised but did nothing to reassure us that we were safe there.
Location and especially attentive service overall
The hotel is clean and well appointed. There were ample facilities (restaurants, pools, etc.) It was fairly empty, so many of the facilities downstairs (pub, screening room, etc.) were not open. The entire downstairs was dark. It just seemed so empty and lonely
the family room is perfect to travel with family and child and the espectacular ubication no nothing
Central location Overpriced for the facilities
The location in a quiet , lovely area of Madrid was great. Metro right outside door but could also easily walk to all sights in city centre. Hotel staff very friendly and let us check in early after long night flight.
The location. No front lobby.