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free mini bar, free wireless internet, very friendly and helpful staff, very affordable price shower was not designed to keep the bathroom cleaned, the hotel was not conveniently located, not as close to metro as described
Good location at 20 min from the airport, room and breakfeast according to price. A good compromize
Freindly staff. Asked for a non-smoking room and they only had smoking available. Would have been nice to have known this before booking.
Staf very kind. Breakfast normally.
very helpful staff, reasonable rates on the weekend, quiet clean rooms, fridge in room. restraunt is waaaaay over priced, service was far below standards.
free internet access Too far from metro
quiet, comfortable room. great shower.
Location near city centre, via car is ok, but public transport bit hard. location is nice and peaceful good to get away from the hustle and bustle of the city so you can enjoy both worlds.
very nice staff and good location thin wall
No signboard to show direction to hotel from Metro Station (Suanes?).
the bed, hard mattress
Very clean Free shuttle services Less then 5 minute walk to the a Metro train station Very nice staff
The greatest hospitality and the smiling service of the entire staff especially Ms Virginia from the Reception. Nothing in specific
Very Helpful Staff. Close to the Airport with free Shuttle Transportation to it. A few steps from the Suanzes Metro Station which takes you to Madrid center in just 15 minutes. No shuttle transportation on Sundays, I had to pay $20 for a taxi.
Easy access to city, exibition and airport - nice service with shuttle from airport
free internet and breakfast
the room is very clean and breakfast is excellent
comfort, silence, big room The hotel staff was not serviceable. I ordered a taxi and when it came they gave it to other person.
Good breakfast, nice room,reception is helpful, . Once the shuttle was late by the traffic, one of reception staffs took over the original driver and drove very fast intend to meet the schedule, we are so appreciated what he did. Soundproof is not good, we can hear the voice from next door, while there were talking
the room could be fantastic if there was cofee making facility.
The buffet breakfast was excellent, good variety of produce.
Rooms were clean and staff were friendly. Very nice spread for breakfast. There is an accessible train but the walk to the train station is about 10-15mins. Cabs cost generally around €15 however the cab drivers add on to the amount sometimes by €6 additional. Free Wifi access was great even in the lobby for persons with wifi enabled divices. I would recommend to anyone wanting a modern friendly clean and cozy hotel. Loved the power shower very relaxing.
nice new hotel, normally good business hotel long queues at breakfast because of group-booked people eating at the same time - not very suitable as business hotel
The staff at the hotel was not only friendly and out-going, but also went out of their way to provide us with information whenever asked. They provided accurate information with regard to bus travel into the City; they provided dining and other features with regard to our stay. The room was a bit too warm for us. We opened the window or turned on the air if it became too warm for our liking.
Me ha gustado mucho el diseño y la habitación , no desayune así que no juzgo el desayuno. Pero la estancia a sido magnifica. Pilla un poco lejos del centro
Free internet, nice room, very clean. A bit "hidden", the first taxi driver had a hard time finding it.
The very helpful and friendly staff
everything that restaurant didnt open early in the morning
The staff was very friendly and the rooms very comfortable. The design and interior was very stylish. Great hotel. The location is a bit out of the way, but it was nice and quiet and very easy to get into town by metro (10 minute walk).
As good as you can get for that price. Excellent facilities. Room Service must be improved. I ordered a tea around 01 am, but they couldn't get me one because the hotel bar was already closed.
Hotel Design, Room Furniture Most of staff don't speak English. We couldn't take any tours from the hotel. Most of TV channels are spanish.
The room was tight but comfortable and very stylish There should be a shuttle service from the airport to the hotel as it is far and complicated to get to. Also that shuttle service should be made available to guests to travel from hotel to nearest subway station which is substantially removed from the hotel.
Spacious room Friendly and helpful staff
This was not our first time at this hotel, and we continue being delighted.
big room not close to subway station, 15~20 minutes by walk
great big rooms, very clean and nice in general for a cheap place very-very bad location, in a middle of working neightbourhoud...very far away from the centre, 12 metro stations+20 minutes walk. Not for young couples that wanna be out in centre at night!!!! no way to come back there after 1 am besides taxi which will take 20 euros from your pocket each time. very bad location!!!!
close to shopping mall and the metro. Good very pleasant staff. Cheap (12 Euro) trip to airport. Would stay there again A/C in room was not working well
Spacious, well equiped, clean room. Peaceful area. comfortable, large double bed. Very good selection at breakfast.Safe parking at hotel. A long way from the centre and the nearest underground station.
breakfast is good. staff are nice. bed was good. the room is not soundproof, thus we could hear the noise from the street in the evening. the view is not very nice from the window (10 floor blocks). wifi is (very) slow. it was a little bit far from the city center.
Close to the Airport Barajas and a spacious room. Wireless internet is quite expensive
the location, the very comfortable and clean room, the quality of service and reception, the area full of children playgrounds, the shopping centre nearby with restaurants, shops, cinemas.
Fantastic value, room great, staff helpful. Overall a great hotel. Takes about 1 hour to get from hotel to Sol Plaza - 15 min walk then 3 different lines on metro. Apparently there is a bus from hotel to Goya Metro though. Great hotel and great value if don't mind being away from everything - it's value for money versus convenience.
The room was excellent and very spacious, well laid out. Facilities were excellent. Underground Parking was a bonus. Excellent value. Staff excellent
Silken Torre Gardens was the perfect stop for our family visiting relatives in Madrid. Clean and quiet. A bit out of the way for downtown Madrid but a short bus ride at 1 euro puts you in the heart of the city. Air conditioning was excellent in Aug. and generous breakfast included. The front desk staff could not have been more cheerful and helpful, and they spoke fluent English. Loved the hotel.
For a quick overnight (we were heading to the airport next day), we didn't need lots of frills. The room was very small and basic, but well planned to save space. It was very clean. The staff were friendly, and spoke English (gracias!), and there was an opportunity to pay for breakfast there, that was quick and easy. We definitely liked the price and wish more hotel chains would provide this same model....with the emphasis on clean!! (many "cheap" hotel rooms are dirty and worn down. This one was definitely not that! Nada
good service maintenance, door lock did not work
Everything is perfect, very nice rooms, not in centre but very close to metro station
mosquitoes in the room
Initial price for family of 5. The dinner we had at your hotel was the worst of our entire stay in Europe. Very sparse room.
Location. Claim to be 4 starts and there is lot of points to be marked before arriving to that. Stairs and walls looks very dirty. Humidity on bathroom. Things that should not be in a 4 star hotel for sure.
Clean and modern hotel with friendly staff close to the metro and shopping. Pool was not available due to lack of repairs yet we were not told this before arrival despite our booking being subject to the pool being available. Also there was no stair balustrade in the apartment which would make it unsuitable for a family with small children ..also strange that they provide a microwave ,fridge and sink but no kettle or crockery and cutlery unless you request it.
Good WiFi on every floor. Front office staff were very helpful and spoke English very well. The second floor of the appt is kinda noisy when you walk around, would be better if they screwed in the flooring better.
Impecable service, and stunning rooms, though a bit de-sentral
We wanted a hotel which was not too far from the airport and also close to a metro station. The hotel can be reached by metro from Terminal one and is less than a 10 minute walk from the nearest Metro station - Ciudad Lineal. The staff at the reception desk is very professional and extremely helpful. We had stayed in the hotel for over a week during the month of May, 2010 and liked it very much. But when we returned four months later we were surprised at the state of our room. The walls had taken a real beating and the entire hotel had a run down feeling. It needs a coat of paint and better upkeep.
The outside of the building is practical, the inside is very nice. Rooms have adequate size, are clean. Bath is equipped with excellent utensils and materials in quality and also very clean. Housekeeping is fine, quick. New bedding and towels in every second day. Liquid soap, toilet paper, disposable comb, razor always available. Crew is very polite and helpful, however, unfortunately not knows any foreign language, ever English. This cause a little crux in communication if you have questions and demands out of the ordinary. Heating is through air condition, user guide however is not enclosed, setting up the equipment is not easy at first. If it was successful, heating works fine, but with a considerable noise, which is not so pleasant at night. Domestic hot water also does not perfect, because - especially in dead hours - you have to waste the water (and time) while it becomes hot. Glasses provided made of plastic.
The cleanliness of the room. The fact that the hotel had been recently renovated and refurnished. Not all staff spoke some English.
Great quality, great price. You have to walk 10min from metro stop. However it's very great inside and it more like a 4 star rather than 2.
Very good quality and clean hotel, up to date rooms, very good service from the personnel. Very good quality/price ratio. Rather light breakfast (coffee + orange juice + 1 toast w/ jam)