Overview

Silken Puerta Madrid
Best Room Service

Juan Rizi, 5, 28027 Madrid, Madrid, Spain
+34 917 438 300

RM 252+

Overall guest ratings

8.1/10 Excellent
Based on 3,153 reviews

Review highlights

  • 8.5
  • 7.9
  • 6.8
  • 5.6

Good to know

  • Accessible parking
  • Comfortable beds
  • Spacious rooms

Nearby

    show all

    About

    Located just 4.9 mi (7.9 km) from the airport, Silken Puerta Madrid offers a free shuttle (available on request). Guests can visit the fitness center for a workout or grab a bite to eat at La Orza, which serves lunch and dinner. A bar/lounge and a terrace are other highlights, and rooms at this upscale hotel offer up nice touches like pillow menus and down comforters.

    Less More
    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Laundry facilities
    • Cable or satellite TV
    • Coffee shop
    • Free airport shuttle
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    Based on 3,153 reviews
    • 8.5 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      8.3 "83% thought the service was very professional."
      7.0 "Housekeeping was great, according to 70%."
      7.6 "76% were happy with the shuttle service."
      8.0 "80% were happy with the room service."
    • 7.9 "High comfort."
      9.5 "95% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
      9.1 "91% liked the big bathroom."
    • 7.5 "High value."
      8.6 "86% thought it was a great value."
    • 7.4 "Good breakfast."
    • 7.4 "Nice rooms."
      9.5 "95% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
      7.5 "75% were happy with the bathroom."
      8.4 "84% said rooms were clean."
      9.1 "91% liked the big bathroom."
      7.2 "72% enjoyed the shower."
      8.5 "85% thought the view was good."
    • 6.8 "Location is acceptable."
      5.2 "52% thought the parking prices were average."
    • 5.6 "Food is average."
    • 3.3 "Internet is poor."
      2.6 "74% said the wifi quality was bad."
    • 2.0 "Disappointing wellness & sports facilities."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 1,891 reviews
    • 8.8 "Great service."
      9.3 "93% found the staff to be very friendly."
      8.3 "83% thought the service was very professional."
      7.7 "77% said the reception staff was great."
      7.0 "Housekeeping was great, according to 70%."
      8.0 "80% were happy with the shuttle service."
    • 7.9 "High value."
    • 7.9 "High comfort."
      9.4 "94% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
      9.1 "91% liked the big bathroom."
    • 7.7 "Good breakfast."
    • 7.5 "Nice rooms."
      9.4 "94% thought rooms were spacious."
      7.6 "76% said the beds were comfortable."
      7.7 "77% were happy with the bathroom."
      8.1 "81% said rooms were clean."
      9.1 "91% liked the big bathroom."
      7.4 "74% enjoyed the shower."
    • 6.5 "Location is acceptable."
      5.4 "54% thought the parking prices were average."
    • 5.6 "Food is average."
    • 3.2 "Disappointing internet connection."
      2.6 "74% said the wifi quality was bad."
    View all review categories

    Overall rating

    8.2 Excellent
    Based on 599 reviews
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      7.9 "79% thought the service was very professional."
      7.1 "Housekeeping was great, according to 71%."
    • 7.9 "High comfort."
      9.5 "95% thought rooms were spacious."
      7.8 "78% said the beds were comfortable."
      9.3 "93% liked the big bathroom."
    • 7.5 "High value."
    • 7.1 "Nice rooms."
      9.5 "95% thought rooms were spacious."
      7.8 "78% said the beds were comfortable."
      7.6 "76% were happy with the bathroom."
      8.5 "85% said rooms were clean."
      9.3 "93% liked the big bathroom."
      7.0 "70% enjoyed the shower."
    • 6.9 "Breakfast is mediocre."
    • 6.6 "Location is acceptable."
    • 5.6 "Food is average."
    • 5.2 "Vibe was decent."
    • 3.7 "Internet is poor."
    View all review categories

    Overall rating

    8.0 Good
    Based on 63 reviews
    • 8.8 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 7.4 "Good breakfast."
    • 7.4 "High comfort."
    • 7.3 "Nice rooms."
    • 6.6 "Location is acceptable."
    • 6.6 "Average amenities."
      6.6 "66% thought the building was acceptable."

    Overall rating

    7.8 Good
    Based on 599 reviews
    • 8.2 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
      8.5 "85% thought the service was very professional."
      7.7 "77% were happy with the shuttle service."
    • 8.1 "Comfort level is high."
      9.6 "96% thought rooms were spacious."
      7.9 "79% said the beds were comfortable."
    • 7.7 "High value."
    • 7.5 "Nice rooms."
      9.6 "96% thought rooms were spacious."
      7.9 "79% said the beds were comfortable."
      7.2 "72% were happy with the bathroom."
      8.3 "83% said rooms were clean."
      7.0 "70% enjoyed the shower."
    • 7.2 "Good breakfast."
    • 6.2 "Location is acceptable."
      6.9 "Reasonably accessible by car, said 69%."
      6.9 "Proximity to public transport was ok, according to 69%."
    • 5.9 "Food is average."
    • 5.1 "Vibe was decent."
    • 3.1 "Disappointing internet connection."
      2.5 "75% said the wifi quality was bad."
    View all review categories
    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Good to know
    "Accessible parking"
    "Comfortable beds"
    "Spacious rooms"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    More

    Photos
    Map

    Map