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Good to know

Low season

June Best time to beat the crowds (2% less expensive on average)

High season

July Most popular time to fly (4% more expensive on average)

Average price of a return ticket

RM 3,604 (avg. price over the last 2 weeks)

Good deal for a return ticket

RM 620 or less

Top tips for finding cheap flights to Madrid

  • Looking for cheap airfare to Madrid? 25% of our users found return tickets to Madrid for the following prices or less: From Kota Bharu Pengkalan Chepa RM 2,575, from Kuala Lumpur RM 2,817, from Penang Intl RM 4,950
  • High season is considered to be January, February and December. The cheapest month to fly to Madrid is January.
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Top 5 airlines flying to Madrid Barajas

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 10,873 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."

Pros: "Crew was very professional and served snacks and beverages at regular intervals. One of the fellow passengers was over reacting to some minor unintentional neglect by an female crew member and told her to shut up when she was trying to understand the issue. But the crew handled the situation very professionally."
Cons: "Food could’ve been better."

Pros: "Amazing trip Qatar airline is great"

Pros: "Very helpful and kind crew. On time boarding and departure."
Cons: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."

Pros: "N"

Pros: "Excellent crew and great food."

Pros: "Very pleasant and comfortable flight with QA."
Cons: "Nothing"

Pros: "My flight attendant, Grace, was delightful. There were several challenging passengers around me and I observed her handle them with the grace of someone who embodied their name—Grace."
Cons: "No wifi on board. The plane was one of the older ones, but still perfectly nice."

Pros: "Great crew, great customer service by phone, great food and entertainment."
Cons: "Boarding and deplaning took ages, but don't they always?"

Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."

Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"

Pros: "The food its disgusting"
Cons: "Better service and better food"

Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."

Pros: "Everything normal as expected on an economy class nothing special."
Cons: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."

Pros: "Service was okay."
Cons: "Could have been more customer focused!"

Pros: "Crew very hospitable and friendly."
Cons: "Food was mediocre quality."

Pros: "The “mini-refrigerator” for beverage storage at the business class seat."
Cons: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."

Pros: "From new York to Doha flight seats are not that comfortable."

Pros: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"

Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."

Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."

Pros: "The comfort of the plane"
Cons: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."

Pros: "Crew was exceptional. QSuite very comfortable."

Pros: "Everything"
Cons: "Nothing"

Pros: "Very efficient and comfortable flight."
Cons: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"

Pros: "Flight was on time, touch down smooth"
Cons: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"

Pros: "As efficient as ever"

Pros: "Everything ,good service ,friendly crew affordable rates"
Cons: "Nothing"

Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."

Cons: "Unable to reserve any seats so ended up with the family split all over the plane"

Pros: "Houston check in counters need to be added."
Cons: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."

Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"

Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."

Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."

Pros: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"

Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."

Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"

Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pros: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Cons: "Nothing"

Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"

Pros: "Our connecting flight was only 1 hour after reaching Doha. They placed a crew member to receive all the passengers that needed to make that connection. Very very useful. Our luggage was made it to the short connection."

Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("

Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"

Pros: "Great"

Cons: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."

Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Cons: "n/a"

Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"

Pros: "Excellent crew, who make each person important."
Cons: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."

Pros: "Crew on airport at baggage is not helpful at Mumbai airport very poor"
Cons: "Good Guidance Proper behavior from airport crew"

Cons: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"

Pros: "Entertainment always the best!!! The spacious seat and quick check in system"
Cons: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"

Cons: "Thanks"

Pros: "Crew was great! For economy class, seat was comfortable."

Pros: "Crew was very good and helped whenever it was needed"

Pros: "Everything"
Cons: "Really, nothing"

Pros: "Double seat on economy class upper deck"

Pros: "Nothing. Will never fly with emirates again"
Cons: "Disaster from start to finish. Use qatar much better public service. And make an effort to get you on connecting flight"

Pros: "Just such a smooth journey."

Pros: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Cons: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"

Cons: "Flew airbus 380 all the way and it was super comfortable!"

Pros: "Not really Seat cushion hard ."
Cons: "Boarding disorganised..little management of the process"

Cons: "Flying on time"

Cons: "There was no acknowledgment of Platinum status with Qantas. I do not expect anything special, and I usually just get a welcome back, but this time there was zero acknowledgment. The seat from DXB to HKG did not quite go “flat”. The upper half went as far back as, i’d say, around 170 degrees."

Cons: "All was ok just didn’t sleep to well on the long 8 hour flights"

Pros: "Seats weren’t all that comfortable."
Cons: "Service and meals were good."

Cons: "I wasn’t aware that there is a ticket with only 15kg baggage allowance - thank God I was taken to the airport by a relative and could leave some stuff with them. Of course, I should’ve checked - but I didn’t know there was an option below 23 kg. You’re never done with learning l"

Pros: "The crew were very hard working and did a great job."

Pros: "Full plane. Boarding could have been easier with two entry points into the plane"
Cons: "Plane was late leaving but made up time."

Pros: "The ecperience"
Cons: "Food was poor"

Pros: "I’m glad the connection time was short and reached the destination in good time."

Pros: "Very accommodating and friendly crew. Comfy seats, modern plane, and not too full of a flight."
Cons: "Nothing. It was great."

Pros: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."

Pros: "Ladies worked hard"
Cons: "I now understand how the chicken and live stock must feel in their cages and stalls. Perhaps the CEO and management staff must be made to take the same flights in the same conditions in so called Economy class. So much greed! Hoping for the day, Air travel becomes obsolete."

Cons: "I was overcharged for the fare. I was shown a fare for $627 n got charged $688.00. why?"

Pros: "Fabulous flight and trip to Australia"

Pros: "All the teem all the services"
Cons: "Non"

Cons: "Child kicking seat from behind for entire flight"

Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"

Pros: "Really you excell in satisfying customer.through lovely reminders."
Cons: "Vegan dishes not available .."

Pros: "This flight was as expected from Emirates airlines, They always make sure that the crew on flights to Europe and Usa is the best."
Cons: "Comparing this flight on Emirates airlines which is from Bahrain going to spain with the previous flight on Emirates airlines as well but was going from Bahrain to Dubai there is a huge difference starting from Time professionalism and crew treatment and captain experience on making the flight comfortable the level of everything changes my flight to Spain was very comfortable and quite and the food was delicious the crew was very helpful and polite the captain is very professional and he made us feel very comfortable in this flight smooth take of and landing."

Cons: "Airplane to late"

Pros: "My first flight with Emirates. Excellent all round"
Cons: "Nothing"

Pros: "Business class was excellent overall."

Cons: "Food was pretty bad."

Pros: "Xcellent"

Pros: "Smooth flight, courteous staff"

Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"

Pros: "Great and friendly cabin crew. Lots of movies to chose. Food was great."
Cons: "All was great"

Pros: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Cons: "Cannot think of anything I dint like"

Pros: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Cons: "No foot rest - limited ability to upgrade."

Cons: "The screen not working I feel very bored"

Pros: "Good serevice"
Cons: "Chettinad fish curry is good"

Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."

Pros: "The staff was excellent"
Cons: "The wet bun for a snack was terrible."

Cons: "didn't like anything about it"

Cons: "Emirates chairs couldn't decline recline"

Pros: "Didn’t get this flight as we were so delayed."

Pros: "Pilot's landing was top noch."
Cons: "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."

Pros: "The customer service, the seats were comfortable and the food was great"

Cons: "Canceled flight without warning. Terrible crew coordination to help with the issue. Not flying Turkish again."

Cons: "I would definitely have vegetarian food. 30% of population is vegetarian"

Cons: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."

Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

Pros: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Cons: "In-flight entertainment films were a bit limited"

Pros: "The crew and the food were amazing! The seats in Business Class were bery comfortable."

Pros: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Cons: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"

Cons: "1 hour delay due to weather"

Pros: "nothing"
Cons: "everything"

Pros: "Food and plane"
Cons: "IST transit"

Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

Cons: "The are not nice at all"

Pros: "As above"

Pros: "The food and the entertainment"
Cons: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."

Pros: "All was really good"
Cons: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."

Pros: "Excellent service. Very tasty food."
Cons: "Too many voice announcements, interfering with the entertainments system."

Pros: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Cons: "Cc"

Pros: "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."

Pros: "Food, comfort, wifi, entertainment."
Cons: "The flight left an hour late. But the crew never explained why the delay."

Pros: "Good food, new movies and good leg space"
Cons: "Flight was delayed by an hour, luckily managed to make my connecting flight"

Pros: "Food as per.always was.great and choice of entertainment also good."
Cons: "Bording was delayed because of inbound flight delays."

Pros: "Turkish Airline is really good at making safety videos. Istanbul Atatürk Airport is hands down the best airport in the world."

Pros: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."

Pros: "Turkish do a good job of giving you a good service for your money."
Cons: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"

Pros: "The food, the seats, the in-flight entertainment were all great, like flying used to be. Whenever we have the opportunity to fly their routes we will most certainly do so!"

Cons: "My bag was lost"

Pros: "Big plane, friendly staff, good food."
Cons: "Sometime, it gets a bit too cold."

Pros: "Flew JFK to BOM -business class and back. Very impressed. Excellent service, food and punctuality."
Cons: "Rude reception staff at the Istanbul Turkish airlines lounge. Scowling all the time, unhelpful, condescending attitude. Should be fired. The lounge however was huge, beautiful and had excellent food."

Cons: "Trip delay"

Pros: "Istanbul Airport has good facilities and F&B options"
Cons: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"

Pros: "Entertainment options good"

Pros: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Cons: "A little pricey."

Pros: "Largely pain free experience"

Pros: "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Cons: "No inflight entertainment even for business class passengers."

Cons: "Boarding took a longer time than normal"

Pros: "Comfortable seats, good food"
Cons: "Nothing"

Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Pros: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Cons: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"

Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"

Pros: "Comfortable, on time and as always good service from Turkish Airlines"

Pros: "Nothing"
Cons: "I book flights and they toke money and last minute when i went to the airport is not existing at all"

Pros: "Comfortable seats, good food and in flight entertainmen"
Cons: "None"

Cons: "Small seats in the economy class"

Cons: "The worst airline I have ever flown with, worst disruption management"

Pros: "Well looked after from start to finish!"
Cons: "Nothing!"

Pros: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Cons: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."

Pros: "Food"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

Pros: "Everything"
Cons: "Would highly recommend"

Pros: "sorry had to cancel due to covid-19"
Cons: "sorry had to cancel due to covid-19...still waiting for refund ??"

Pros: "It’s OK"
Cons: "Need improvements"

Pros: "Nothing"
Cons: "Everything!"

Cons: "More comfortable seats."

Pros: "nothing"
Cons: "THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE"

Pros: "it would be a lie to say i liked anything"
Cons: "everything by alot"

Pros: "in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping"
Cons: "in the MNL-AUH leg, the touchscreen entertainment system didn’t always work"

Pros: "Overall satisfied."

Pros: "Efficient airline, friendly staff."
Cons: "Can't blame the airline but getting through terminals is time consuming in Abu Dhabi. Seats are small and hard but I felt excellent value for money."

Pros: "That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews...."
Cons: "Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad."

Pros: "The flight was on time. Food was reasonable."
Cons: "A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time."

Pros: "every thing from the new plane until arrive it was amazing"
Cons: "nothing every thing i like it"

Pros: "Crew was super friendly and helpful. Had good seats, we were able to change them at bag drop. Smooth flight and good entertainment and food"

Pros: "Etihad crew are awesome. The A380 is the best plane in the skies"
Cons: "Free upgrade to business class? Because everything was perfect!"

Cons: "Rushed boarding at ccj"

Pros: "Good crew"
Cons: "Service could have been better"

Cons: "My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again."

Pros: "Yes"
Cons: "Everything was great"

Pros: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Cons: "Food can be better."

Pros: "Planes were good with good leg room"
Cons: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."

Pros: "I had a really good asigned seat"
Cons: "Still no Harry Potter films"

Pros: "The food and the in-house entertainment"
Cons: "My co passengers."

Pros: "Only process of boarding."
Cons: "Everything else was not close to other comparative airlines. Food was horrible. Just FYI, cottage cheese is not the only food for Asian vegetarians. There actually are many other options. Not enough options for entertainment."

Pros: "We were lucky to get the last row where there are just 2 seats."
Cons: "Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes."

Pros: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Cons: "Nothing"

Cons: "Unusually the crew were quite stand off. Normally cheerful and accommodating this crew gave you the feeling you were in the way and tiresome"

Pros: "As above"
Cons: "As above"

Pros: "Crew"
Cons: "Boarding not good no line turebel"

Pros: "Travelled in Airbus 380 for the firstvtime and I was impressed by size of the plane and comfort in economy class. Enough of leg space to bend my leg and avoid bad blood circulation. Overall comfortable flight."
Cons: "Again I found behaviour of few Crew Members a bit rute for instance i asked hor headphone from one of the attendant and she immediately told me that it cannot be missing as she put the headphone there by herself making me feel like as if i stole the headphones. I was bit speechless though i really wanted to reply to her but it would have been rude. Second thing I did not like about flight was foir serving. In our over 7 hour flight, we were just served breakfast in the morning just 2 hours before landing. Its not healthy to keep customers hungry what if the customer is diabetic. Airline need to understand that up in the sky we are dependent on them for our basic needs and it should be respected."

Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"

Pros: "The staff were great and very nice and helpful. It was very quiet in business class and we enjoyed that as economy was really crowded. The business class lounge was nice but needs a quiet area where people who have long layovers (like us) can lay down and have a darkened room for a bit of rest."
Cons: "The seat I was in was very hard and definitely needs more padding. My but was killing me during the flight but the cabin crew helped me by gin I got me 2blankets to fold up and sit on. The pillows are way too big and hard. I recommend paring them down the size they currently are. I was in seat 7-E. The business class bus was last to come so we waited for a long time to get to the plane. Most of economy was boarded before us. But not really a big problem as we did get on the plane with no problem."

Cons: "The smell inside the flight"

Pros: "SERVICE VERY GOOD"
Cons: "FOOD NO GOOD AT ALL"

Pros: "Timing was maintained"
Cons: "Food"

Cons: "Food"

Pros: "Passengers were not clean and sweating"

Cons: "Delayed for 13 hours"

Pros: "They didn't let me n my sister fly. Plus they took 3 hours to give our bags back."
Cons: "The attitude of the airline n everyone was poor. No help nothing from anyone."

Pros: "On-bard meals and service"

Pros: "Everything"
Cons: "If anything it would be the terminal 1 lounge at Abu Dhabi airport. It is pretty poor compared to the other lounge."

Pros: "The crew was gracious and the dinner delicious."
Cons: "Cramped seating"

Pros: "Entertainment and crew great. Enough food at proper times. Plane clean"
Cons: "Wish they had earlier check in for a 777 flight."

Pros: "I thought 11 thousand dollars for 2 of us to fly was way to dear business class there was not a lot of room. Was my own fault I thought I was going on a380 but I woukd think twice about booking again for that price not worth it."

Pros: "Not much. Free shower at the airport was welcome."
Cons: "Abu Dhabi airport is poorly designed, crowded and confusing. For some bizarre reason, we had to exit the boarding area (we had arrived very early), and then re-enter at the end of a VERY long line, then dispose of the water we had bought AFTER we had already gone through one set of security checks, to have another bag search inside the boarding area. (???) For a 14 hour flight, you might expect a bit more in the line of amenities (like the Singapore Airlines pamper kit). It’s also nice to know on a long haul what you might be eating (a la Singapore Airlines menu card), but not on Etihad. Also the movies on offer through the entertainment system were a bit stale and dated. They also had no arrivals cards in English, and finding them at Sydney Airport is a nightmare. (Why do we still do the stupid things, anyway?) Then, to top it all off, after a tiring flight, Sydney Airport put on their best demonstration of appalling and confusing crowd control at the baggage carousels and getting through customs. Used to think Etihad was a quality experience, but it doesn’t seem so any more."

Cons: "Service"

Pros: "That me and my son had a extra seat each"
Cons: "Wasn't served any food at all. And I had to go and get my own water from the staff"

Pros: "The service onboard was great, the crew were attentive and looked after the passengers."
Cons: "The Boeing plane had very restrictive movement while seated. It was especially difficult when eating on the plane you could not cut your food due to the space restriction with fellow passengers."

Pros: "Absolutely LOVELY crew. I'm a frequent flyer and my journey from Bangkok to Abu Dhabi was amazing. Thank you! Everything was very good with except for the screen: on both planes, it didn't work but it was exceptional in experience. We got 5000 miles as a compensation.."
Cons: "The screen /server didn't work, but it was exceptional in experience."

Cons: "Food can be better (and has been in the past). Limited choice in entertainment. Crew could be more polite"

Cons: "Flight delay with no reason for two hours which made me cancel another flight and wait for another five hours in transit and pay a huge amount of money to reschedule flight. Medicore plane on a long flight of seven hours from abu dhabi to kuala lampur. Cabin crew not helping. Bad toilets."

Pros: "All was good and on time"
Cons: "Just be good, they could still offer free drinks or water to passengers"

Pros: "Great crew and flight"

Cons: "Flight was very delayed. Business lounge was poor"

Pros: "Flight was on time. Crew were professional and courteous. Seats were fairly comfortable ( though one was broken)."
Cons: "Could have been a bit more room - was slightly squashed. Disappointed to have to pay for tea. Porridge from M&S on flight was horrible."

Pros: "Stress free trip - fine all round"
Cons: "Auto check in wouldn’t recognise passport (YET AGAIN- and not only mine)! Was seated to rear of aircraft and coffee trolly didn’t get to me before ‘seatbelts fastened for landing’ announcement.."

Pros: "New Years flight... very special. Great staff and grear entertainment on board"
Cons: "The flight data was not showing... could have been interesting especially on a New Years flight"

Pros: "Food was ok. That was it."
Cons: "Old aircraft. No leg room. No air con above the seat. Very stingy with drinks. Never again with BA"

Pros: "Not enough information"
Cons: "The flight times went explained properly very missleading"

Pros: "First class check in was smooth and efficient ! Love the passage way that lead me directly to lounge"
Cons: "Service in the lounge should be improved and there is no clear direction of which gate ie Gate 10A / C / E etc when boarding . Had to check a few times to ensure it’s the right gate"

Pros: "Staff were very kind and helpful"
Cons: "The two meals we received were not quite enough to see us through a 9 hour flight"

Pros: "The drew were helpful"
Cons: "Sitting on the tarmac. No vegan meals."

Pros: "The plane got from a to b safely"
Cons: "The food was dreadful. Both the gluten free and regular meals. Tasteless and unimaginative. Very dodgy landing. The time of arrival given by the airline prior to flying did not take into account the fact that the clocks went back. So our pickup was delayed. Not good at 4 am"

Cons: "We love everything was our first time and was excellent"

Cons: "The boarding crew forced us to check-in our handbags saying there's no space on board. The flight was half empty. We had to wait 30 mins to get our luggages when we arrived. Very annoying."

Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."

Pros: "Staff and food"
Cons: "TSA lack of checking my suitcase in a timely manner caused us to lose our connecting flight to

Pros: "Captain kept passengers informed on everything, great flight, helpful crew, fantastic entertainment system."
Cons: "Leg room isn’t great for such can’t a long flight and the food was not the greatest."

Pros: "Entertainment system and staff were kind"
Cons: "Food really wasn’t good on this leg for either evening meal or snack first thing."

Pros: "Courtesy of tge british airway staff"

Pros: "The crew was very nice"
Cons: "The food"

Cons: "When I reserved in Kayak it said it included luggage!! I was charged 65 pounds!!! I need a regund for this!!!! Please let me know what to do!!"

Pros: "Nothing. Delayed. Waiting around a lot. No satisfactory explanation."
Cons: "Delays. Poor communication. Disappointment that you can now count on BA to be worse than just about all other airlines."

Pros: "Nothing"
Cons: "Not only do you now have to buy food and drink, by the back of the plane they’ve always run out (our flight was not even particularly full). Flight was delayed an hour - I’ve taken 4 BA flights in the last 5 days and every one has been delayed by at least one hour. No longer worth the price."

Pros: "Good smooth journey"
Cons: "There was no entertainment"

Pros: "Nothing"
Cons: "Flight was cancelled with no notice.or explanation Stuck at Heathrow no alternatives available. We are a party of 7 3 young children and 1 disabled passenger . Now one of us flys tomorrow via Madrid, and palma before mahon. All others fly Sunday via Barcelona. Hol ruined disgrace"

Pros: "No entertainment and no vegetarian selections in the menu unless you book in advance again the plane was dirty"

Pros: "Flight was comfortable and on time, plane was clean and warm."
Cons: "Did not think this was any better than the budget airlines, I expected more from British Airways, no entertainment on board - food limited, some gifts ran out."

Pros: "Seating quality was good Crew was fine"
Cons: "They could be better, friendlier"

Cons: "I had a connecting flight from London to Madrid. Not only was the flight to London late over an hour, because of the security check point and liquid quantity confusion I was late to the connecting flight to Madrid and had to take a later flight which made me late to my meeting but on top of that I had to get rid of some of my stuff because it was over my limit on liquids. Very frustrating!"

Cons: "It is a flight operated by Iberia and business class doesn’t really feel like such"

Pros: "The plane landed"
Cons: "Seats not comfortable; wasn't brought promised water, landed with headache as a result. Flightlate"

Pros: "fast efficient, lovely crew,"
Cons: "shame B.A. is turning into a budget airline, despite the high standards of service trying to be maintained by the excellent crews."

Pros: "Todo fue prrfecto"

Cons: "always late"

Pros: "The man at the customer service desk in london airport was nife."
Cons: "I missed my flight because of an issue with airplane coming from lax to london. All i got was a 5 euro voucher. And i was meeting someone at madrid airport and neither of us had any way of getting in cotact with each other. It was a freaking nightmare."

Pros: "Great flight despite being fully booked, loved the layout of the plane, service was very attentive and warm. In flight entertainment well laid out and easy to operate."
Cons: "Delayed due to the weather conditions"

Cons: "As per above"

Cons: "Unfortunately BA have turned into a budget airline experience at higher than budget airline prices."

Pros: "The flight from SFO to London was excelent. Espessialy crew members who Were very caring and helpfull and really nice. The food was very good, as well as entertainment choices. The flight from London to Madrid was ok. The flight was delayed but the captain kept us updated. We were comfortable waiting on the plane. The were no food (only for purchase) nor entertaiment on board, not actually needed since its a short flight. The crew presense was almost non-existent. They were staying or sitting there but, for example, didnt try to help family with crying little son. Im sure that crew ladies from sfo/madrid flight would do. Overall very pleasant experience."

Pros: "Cabin Crew flight data punctuality"
Cons: "That I had to PAY for water to drink that was not tap water No room for my carry-on in overhead bins...took some arranging."

Pros: "Efficient boarding."
Cons: "No complaints"

Pros: "Entertainment is pretty good, a nice selection to choose from. The food has improved since last year with their new menu. Crew were pleasant enough."
Cons: "I paid for an extra leg room seat, which for me was in front of the bulkhead. However, I think this caused more discomfort than comfort. There is no gap under the bulkhead to put your feet, so although you don’t get a seat in front of you leaning back, there isn’t enough room to straighten your legs out which on a 12 hour flight isn’t comfortable."

Pros: "The flight went really easy and smooth. The cabin crew was very efficient doesn't disturb you during the fligh with sales therefore you can focus on your things."

Pros: "It's British Airways so no frills really, just a cheap flight going to New York"
Cons: "Service as a whole is nothing more than a 3 star"

Pros: "I took this flight to Madrid after missed the connection from a delayed takeoff. It was spacious l!"
Cons: "The crew did not get my luggage on the plane in time so it was left in London for a day and I had no luggage."

Cons: "My suitcase didn't arrive at the airport in Bologna with my flight. I am still waiting for it and inside I have all I need."

Pros: "Well run and organized"
Cons: "They had no sandwiches for purchase even thought it was a mid day flight"

Pros: "The staff in airplane was okay"
Cons: "The boarding staff are very rude"

Cons: "The screen was pretty big but quality pretty bad. Looked like 80s CRT. Also bad selection. Luckily it was a red eye flight."

Pros: "Very punctual flight. Staff are very professional and attentive. The meals are lovely."
Cons: "The entertainment on offer, particularly the music, is quite limited."

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