Madrid hotels near ABC Serrano

Cons: Will stay at Axel over and over again!

Cons: Didn't stay long enough to try the restaurant but it looked good ;)

Cons: The room was beautiful; linens clean and crispy. Room service did a great job every day. Patio was a great addition to overall nice hotel room and enjoyable stay.

Cons: I was shocked that my 2 hardboiled eggs and yogurt (in room breakfast) was $30. My husband got fruit and Muesli and it was an additional $30. $60 for a small breakfast!!! Apparently if you order anything they charge you for a full buffet. Had I know that, I would have just gone downstairs to the buffet. The laundry service was also ridiculously priced. My husband washed 4 pairs of boxers and three pairs of socks and it was $60. Shame on us for not planning better, but shame on them for price gouging.

Cons: slow wi-fi, no workspace for business traveler, small gym

Cons: internet and web connection wifi did not work

Cons: Amateur front desk staff and missing informations

Cons: While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.

Cons: The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.

Cons: I wished the room's shower had had a door for privacy (second floor)

Cons: There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!

Cons: Granted things get booked out in madrid on Saturday night - price paid for standard room of 161 euros was serious ripoff. Hotel not much different than IBIS. Took 20 min to find my booking and do check in. Check in process appallingly slow - there was a group ahead of me in the lobby and all on it more than an hour to get to the room (the group was not a last minute booking as was planned and booked in advance - so utterly invompetent team at check in). Hotel was ok but really no different than IBIS in term of room size, comfort, probably even poorer in terms of location. Has a pool but weather was no good - this could be the only difference. Breakfast was ok

Cons: The room was extremely hot. There was no option to reduce the temperature of the room. A member of the staff offered to change our room to a smaller one that was less warm. We strongly recommend having a thermostat in each room that allows reducing the temperature when it's substantially higher than the one outside.

Cons: Small/average rooms.

Cons: The room Air conditioning was almost non existent. It was very warm in Madrid when we stayed. I need to be under the covers when I sleep. The pillows were the worst I have ever encountered! They were long and thin so they offered no head support. If you folded them in half it was worse because it became very firm and uncomfortable like sleeping on a bath towel that was rolled up and then folded in half. I need absolute darkness to sleep. The light illuminating from the TV literally lit the room up. It wasn't until our last night that I figured to cover the TV with blankets. The walls and ceilings seem thin because I heard banging and conversations going on in other rooms, both above and on the side of me. You could even hear the people across the hall. The complimentary breakfast buffet also was not worth even going to. Everything was not only substandard and cheap, but while we were there the hotel was at capacity, so the buffet area was extremely loud, and everyone was grabbing food as fast as they could. We ate breakfast outside each day after that. Bottom line...Spend a few extra bucks for a more comfortable hotel, with a better breakfast!