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Big & comfortable rooms, and good breakfast
Very clean, friendly staff
The hotel staff was extremely pleasant and helpful. The hotel itself is very beautiful and the location is just 10 minutes from Sol using the metro. Very satisfied! Absolutely nothing was wrong!
Everything - it was great No
nice spacious rooms breakfast assortment
I liked the location. It was very convenient to the metro station (Cuatro Caminos) and a grocery store. The room was spacious and had a lot of storage space. The breakfast was also very good each morning. The bathroom configuration was not the best. We were in room 208. It was very awkward that the toilet was so close to one of the sinks. (This was not the case in the first junior suite that we checked into - room 201 I think. We moved because the internet connection was poor in that room.) Internet was slightly better in 208, but still not great. Room 201 had just one sink in the bathroom, but was not so cramped. The closets were also even bigger in 201. So, if you get a junior suite, make sure it is on the 201 side of the building.
cleaness, comfort and service very good.
It is not located in the center, but very close to the Metro station (<100m)
It's a very nice 4 star hotel. close to metro and price is reasonable. The wall between each rooms are too thin, you can hear conversation from next door.
Buffet breakfast Various items did not work properly. Leaking pipes under sink, shower leaked and made puddles on floor, hair dryer made annoying clicking sound when not in use, wireless Internet was poor, and most of the staff did not seem to care.
the cost for my one needed nt Breakfast ... it was terrible! No yogurt ... unbelievable.
the room is too small
Clean, comfortable but a little dated. Good location for football.
the staff and the location ! the size of the room
Close to Santiago Bernabeu Stadium, not too far from the night life but far enough to get decent rest. Wifi was not the best but it did the job
The internet cost money and is really expensive.
Close proximity to the city and shops etc The air conditioning was non existent and the bed was small and uncomfortable.
One of staff very help to inform something But one of staf when I cameback to netherland (I think) to order taxi to airport cooperate with taxi driver to (black mail)me, the driver taxi asked me to pay 45 euro instead of 25 euro (based on fee airport to hotel). And he did't want use meter taxi.
Location and central heating. Room a bit small, I booked and paid with breakfast but reception said it wasn't included. Getaroom provides a U.S. number to phone...I filled up an online form on Getaroom webpage and never got a reply.
Convenience, easy atmosphere and value for money.
Very pleasant, helpful reception staff Could have had more English language tv channels
It is well situated in the city center.Near to Neuovos Monisitries Metro, so that you can go to Madrid Aiport directly by using Metro. It is a old hotel but maintenance is OK.