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Staff efficient and friendly, Concierge in Level Lounge knowledgeable and helpful, speaks excellent English. We have stayed here before. We did not find anything appealing on the Restaurant's menu..fusion with little Spanish elements. We at tapas in in which has stairs, or nibbled a great assortments with a selection a wines and spirits. I think we shall not return d/ location and restaurant
Good location and ok staff. It is a boutique type hotel with a lot of looks but not much essences. The hallways looked like a disco from the 80's.
nice gym and swimming pool, next to shopping centre
Location. Breakfast. Helpful, friendly staff. For a supposed 5-star hotel, disappointing. Had to change room after first night due to traffic noice, very poor sound-proofing. Though comfortable, hotel has absolutely no charm or style. In particular, the breakfast room is very drab, although food is fine. Net curtains in room were filthy. Certainly not a five-star hotel. The "24-hour tapas bar- café" is not 24-hour, indeed one night we went back to hotel, it was already closed at 10pm. Air-conditioning fiddly to adjust, and noisy. All-in-all, in need of refurbishment.
Central, good access to subway. New and very comfortable rooms. Value for the money.
good price, good, big enough room, great style, near to metro, quiet, centralized, free internet in tha room, free bicycles to go for a trip, coffee or tea in the room,
It was very close to a metro station, giving us access to all of Madrid and train stations to other cities, as well as, a full-service department store where we got our hair cut and bought groceries. It is in a quiet, safe neighborhood while in the heart of a busy section of Madrid no, loved it.
The cleanliness of the room; the location: near El Corte Inglês, metro, and one could go on foot to the center of Madrid. We`ve booked a room for three people and were given a room for two with an extra bed, at least that´s what one could assume by seeing the photos on booking.com;
The location, the staff and the facilities were very good. A very good value in Madrid!
large room, hotel is well placed close to Plaa de Espana and Rosales park. Hotel parking available. Very noisy all night, noise from cars and people in the street, including some delivery to the hotel at 3am. Claims to be an aparthotel, there is indeed a kitchenette, but no kitchnware, not even a bowl or spoon for cereals in the morning.