Find Cheap Flights from United States to Kuala Lumpur (US0 - MY1)

They had a wrong passport # when I checked in for my return trip.

The lady who did my check in was patientless and acted aggressively. The good part is that she found a way to identify my ticket number and issued boarding pass

Service on their 777 JFK-PVG is great. CE has an outstanding crew. I just don't understand why other carriers charge 20-70% more for the same business class.

Some flights out of PVG require you to board the plane from the tarmac using stairs. Uncomfortable during in climate weather. OK a bit picky.

They just gave out my aisle seat to other Chinese person without my consent, and put me into a cramped middle seat in the back. The crew didn't address my complaint nor care for my situation. They just care their own people (Chinese national).

Checking in for this flight with hundreds of passengers was handled by only 3 China Eastern counters, and these counters weren't even open until about 2 hours before departure, which was barely enough to allow for the 80-minute check-in and the security/immigration screenings afterward. The fight itself was all right, but China Eastern needs much more efficiency on the ground.

They had good movies and music of my choice.

One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name.

Food was excellent. Very polite and helpful staff. Clean restrooms.

Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films.

Nothing

Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!

meal choices

All staff were really attentive and delivered an excellent service quickly and efficiently.

Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent....

The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job.

The seats are too close together. If the passenger in front reclines his chair, there is no room to move around at all. It would be helpful to announce that passengers should recline their seats only during sleep time.

When two people are travelling together and adjoining seats were needed, it was impossible to make the seat changes online. Only one seat was able to be moved. We finally had to wait to ask crew members at check-in. It was an anxious time.

Left on time, super friendly staff which is rare in my other options (usa carriers), the only non stop flight without layover available to me, faster than before by an hour, food really pretty good for airline food and lots of it. Good entertainment options for no extra charge. Did not get nickel and dimed over crappy movies and a bag of peanuts like USA based airlines love to do. Will use again as usual.

Nothing except business class is so damn expensive. I would love to try it someday.

Service was good

Nothing

Everything. Truly a horrendous experience. Worst airline I've ever flown.

Why are there so many security lines to go through. Before going to the check in counter there's a security line; at the immigration there's a security line which I believe is required there; then at the gate there's a security line. There are just too many security lines to go through

Crew was good

Food is not good

Despite recent tragedies that led to loss of life and aircraft, the flag carrier of Malaysia seems to be well on the road back to good health and prosperity. This is a win-win situation all 'round. From being re-booked to an earlier flight by their impressive ground staff to excellent in-flight service and airmanship during the ride, the experience was truly one of the nicest airline experiences in recent memory. With improvements at MNL coupled with this fine experience, I now have another option to choose from when traveling by air both within SEA and beyond. Kudos to all.

Though not MH's fault, having to queue for nearly 2 hours at KLIA to clear immigration formalities was an extremely rude welcome back here, considering that it took me less than 30 minutes in June to clear formalities at the "Budget Terminal."

Very uncomfort flight, very bad timing, Food is not good

Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick

Small leg room, seat don't decline enough,

The crew is always polite and professional

I can't eat airplane food that is always Asian flavored....sometimes I just want a sandwich.

Being upgraded to premium economy was one of the best surprises ever in my life. Wide Seat and leg space, great food selection, baggages not misplaced, up to date email notification of flight status very much appreciated!!!

Upgraded to business class 2 twice. Great service and caring staff

Nothing

Sakura lounge was excellent.

The entertainment system was bit unsteady.

Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations

The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin.

Friendly and helpful staff, excellent food.

Business class seat was good.

Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal.

Liked the way they do their boarding Comfortable flight

Very good service.

Please update more new movies and musics

Staffs are all very polite and well mannered

Nothing

Decent flight, comfortable planes

connecting in Shanghai is a nightmare. delays delays delays ALWAYS

The people are nice and professional. They were very helpful with the needs of the passengers

The flight was delayed almost 5 hours causing me to miss a very important business meeting. This happened to me going to Lhasa as well as returning to Chengdu.

You have to recline the seat manually because just pushing the button does not work. Food portions are very small and they only fed us twice. Soda beverages are very stalled and can or bottle not available. I asked for some food in-between two two meals and only peanuts are available.

They just gave out my aisle seat to other Chinese person without my consent, and put me into a cramped middle seat in the back. The crew didn't address my complaint nor care for my situation. They just care their own people (Chinese national).

the trip coming and going from Kuwait was very pleasant

All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure.

Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight.

My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience.

The flight attendents were chilled. Very friendly and accommodating.

The food is much tastier in business class. Used to be better in economy, but that has changed.

They hid the 13 hour layover in Shanghai. Had to pay expensive hotel, as airport HAS NO WIFI unless you have local phone number (China hates foreigners). Avoid China or book airport hotels in advance!!!!

My flight from Shanghai to Los Angeles was delayed 7 hours. There were 2 gate changes with no explanation given as to why the flight was delayed. It was a very frustrating experience.

I like that the crews are patient

The food is too salty and seat is too small.

They just gave out my aisle seat to other Chinese person without my consent, and put me into a cramped middle seat in the back. The crew didn't address my complaint nor care for my situation. They just care their own people (Chinese national).

Price

Klm flight has very congested seating Getting information about eticket was pain

Flight was efficient enough and staff were friendly.

It was delayed quite a bit and more on-time updates would have been appeciated.

The staff was fast and curteous.

There is not anything to complain about besides the usual discomfort of travel.

Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end.

Nothing to improve

They had a wrong passport # when I checked in for my return trip.

The lady who did my check in was patientless and acted aggressively. The good part is that she found a way to identify my ticket number and issued boarding pass

They hid the 13 hour layover in Shanghai. Had to pay expensive hotel, as airport HAS NO WIFI unless you have local phone number (China hates foreigners). Avoid China or book airport hotels in advance!!!!

I like that the crews are patient

The food is too salty and seat is too small.

I requested all window seats. I was put in a middle row aisle seat. I don't understand why I paid for a seat that was available and then bumped to a different seat.

The people are nice and professional. They were very helpful with the needs of the passengers

The flight was delayed almost 5 hours causing me to miss a very important business meeting. This happened to me going to Lhasa as well as returning to Chengdu.

I requested all window seats. I was put in a middle row aisle seat. I don't understand why I paid for a seat that was available and then bumped to a different seat.

They hid the 13 hour layover in Shanghai. Had to pay expensive hotel, as airport HAS NO WIFI unless you have local phone number (China hates foreigners). Avoid China or book airport hotels in advance!!!!

My flight from Shanghai to Los Angeles was delayed 7 hours. There were 2 gate changes with no explanation given as to why the flight was delayed. It was a very frustrating experience.

Everything including crew members .

Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay.

The take was very smooth.

The seats did not recline & I had a back problem

POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES

IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR