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We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner.

Empty seats

Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again.

crew was nice

food was dry

We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner.

Food is bad.. mostly for Chinese people

Service and good

Very comfortable flight. Crew was more engaged.

Ok better than before

Ok

It was relatively on time (although eventually delayed in the tarmac) and the boarding was orderly. PAL usually has courteous and polite staff.

Seats are cramped- you cannot put out a laptop and expect to be able to type normally. Your elbow will hit the passenger next to you.

The service on the flight was superb.

On time

early arrival

to many security check in art Airport.

Friendly & mature

Foods

The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness.

At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude.

I didn't like their foods specially fish & chicken made me nausea

very friendly staff, meals were very good, much to choice in the inflight movies games, etc.

Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made.

Everything from Ticketing, Checking in......

I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me.

I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report

Everyone was very attentive and nice. The leg room is decent .

Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork

Excellent service for a1:15 duration flight. The offered meal was decent. Seat was fine.

Seat back LCD was very small and low contrast, though no big deal on a short flight.

Perfect landing. On time!

The staff was very friendly and accommodating

Food was nothing special

I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening

Food is bad.. mostly for Chinese people

Service and good

Comfortable seating in business

New, well equipped aircraft. Very comfortable flat bed with lots of privacy.

Flight crew was very professional but not much "personality" warmth. Almost robotic.

Crew, Crew, Crew are very hospitable and nice

Delay 45 mnts in boarding & take off from Guangzhou

Comfortable

I was good with the flight, my friend had some allergy problems with the ac.

Food was terrible, for first class they need to up the standards

Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers.

My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new.

Seat did not recline.

The customer service from crew members

The snacks

Nice crew

Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium

Check in was brilliant. The incoming flight was half an hour early so they wanted to leave half hour early too. We were clearly instructed to be available at gate accordingly. Fabulous breakfast service in Business class too. Pre-order and indicate preferred time of service or to skip altogether so each customer got their required rest.

Seats are reasonably comfortable with sufficient storage space Food was OK

Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)

Crew, Crew, Crew are very hospitable and nice

Delay 45 mnts in boarding & take off from Guangzhou

Ok better than before

Ok

On time departure and early arrival

Chairs for emergency exit row are cramped. Delayed a hour with no explination.

Friendly filipino airport staff and PAL stewardess are friendly and accomodating

Very long que at HK immigration

It was relatively on time (although eventually delayed in the tarmac) and the boarding was orderly. PAL usually has courteous and polite staff.

Seats are cramped- you cannot put out a laptop and expect to be able to type normally. Your elbow will hit the passenger next to you.

Staff attended well , flight on time, well organised

N/A

Nothing

Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles.

We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner.

The number of take offs equaled the number of landings :)

crew was nice

food was dry

New, well equipped aircraft. Very comfortable flat bed with lots of privacy.

Flight crew was very professional but not much "personality" warmth. Almost robotic.

Amazing flight

They never pick up the phone when you call them at their offices.

Very comfortable flight. Crew was more engaged.

Comfortable seating in business

the people

flight was delayed But what else is new with PI. AIR. My husband has flown many times with pi air and he says you care about your bottom line only. it takes money out of our pockets every time we are delayed and or our luggage is lost. Now go and do the right thing.

Friendly filipino airport staff and PAL stewardess are friendly and accomodating

Very long que at HK immigration

Chairs for emergency exit row are cramped. Delayed a hour with no explination.

early arrival

to many security check in art Airport.

Comfortable seating in business

On time departure and early arrival

New, well equipped aircraft. Very comfortable flat bed with lots of privacy.

Flight crew was very professional but not much "personality" warmth. Almost robotic.

I definitely enjoy flying with Eva.

I really enjoyed the flight seated in the exit row 45. I was amazed at the on board service. The attendants moved quickly also in a run without the usual frowns that I’ve seen on other airlines.

The exit row seat 45C was too narrow. The cup of coffee I had near the end of flight tasted like halve coffee halve tea. Also the checkin line was too slow. There appeared to be more clocks standing around instead of attending the customers trying to check in.

Flight attendants stand out as a great example of customer serve.

Seats were tight

Great friendly and efficient service! Very lovely hostesses

Im tall so as usual the leg room was difficult but that is every flight im on

It was relatively on time (although eventually delayed in the tarmac) and the boarding was orderly. PAL usually has courteous and polite staff.

Seats are cramped- you cannot put out a laptop and expect to be able to type normally. Your elbow will hit the passenger next to you.

The service by the flight attendants was excellent!

The plane seemed very dated, although clean. The worse part was getting an IPad to watch a limited number of shows. The iPad was old and the headphones were cheap and didn’t fit well. After flying 5 business class flights in the last 2 weeks, this was by far the lowest level of entertainment available.

The flight was 1.5 hours late and when we were supposed to board I was told that the plan hadn't even left Manila. This was at 9PM at night. There was no notice given so we arrived at the airport on time only to wait for almost 2 hours. PAL has a monopoly on the route and charges almost $100 for a 45 minute flight. I understand the pricing but not notifying passengers when a flight is going to be that late simply reflects a lack of concern on the part of PAL.