The business class is excellent. I loved the food, and the crew was very attentive and professional. From boarding to arrival, everything felt smooth and well-organised.
Flight crew were very attentive and made this trip a pleasure. Plus the fact that this our first time flying business class.
Friendly flight attendants and gate agents. Very clean plane and food was good!
Great except for the delay in Korea. Korean Air did a great job setting up a hotel for the night. I also needed assistance with a wheelchair and they were outstanding.
the water for tea could have been hot, entertainment was awful, lots of old movies and TV shows
Was an easy and great flight. On time. Food was tasty and the only complaint I have is something no one could do anything about. Seems like there’s a lot of ill people in Korea these days and the flight was full of people coughing.
They could have had more up to date movies/better choice of music.
Wonderful cabin crew!!!!! Food was poor, in flight entertainment was just ok. They need to serve more water on a 15 hour flight--we were dehydrated and kept asking for water.
The airport is clean and updates for flight delayed and the luggage status is in a timely manner.
Due to technical difficulties the flight was delayed but we were kept informed and still made it on time to our connecting flight Crew was very attentive and helpful
Really great service throughout and the food was really nice. I can highly recommend thank you very much.
Food was served to different people at different times and it wasn't clear why. The crew apologized for the wait. But it felt odd and inconsistent. They could use charging ports on each of the seats. Mine didn't have any. Also, they could've offered more snacks. It was a 12+ hour flight and no snacks were ever offered. Everything else was OK.
Excellent service. I pre-ordered gluten intolerant meal and they handle it with care. They served me my meal before other people's to avoid crossed contamination. Thank you 🙏
Wish the seat don’t have restrictions, can’t fully insert backpack all the way inside.
I have difficulties to book wheelchair for my parents returned flight
Flight was delayed by baggage loading onto the plane. This was attributed to "inclement weather" (some moderate rain) which could be said to be beyond the airline's control, but the problematic part was that the plane was boarded and doors shut so that passengers sat in a cramped plane with rising temperature (full flight) for an hour. The airline was aware of the status of baggage loading, they could have deferred boarding to keep passengers comfortable.
Good flight. Fiod was ready a bit late hence a hurry to finish before landing. Excellent crew and service
A pc of cake or biscuit at least. The airport was like a maze need to take another bus to the main terminal to immigration.
Flight was delayed by 2 hours. No entertainment on the 737-800NG. Somewhat squeezy.
Bangkok airport needs a redesign to make it more accommodating for passengers with long layovers between flights. It needs a better selection of restaurants, stores and rest rooms near the departure gates. It also needs a shuttle or other transport system to help passengers transit the long distances between gates in different concourses.
Previous flight with Cathay from LAX was delayed thus missing this flight to KL by 12 hours. This in turn missed other travel arrangements from KL. They did provide overnight accommodation in Hong Kong.
Staff was very courteous. Plane was clean and quite spacious even in the last rows. Veg food could have been better.
Good service and food. However, we paid over $400 for aisle seats for my disabled husband and me, and we were given window and middle seats. This was dangerous for our health condition on such a long flight. We needed to stand up and walk around frequently, but we were stuck in our seats. Please give us a refund of our seat payment since you chose not to honor our request.
Selected ovo lacto meal because I’m ok with milk products but not any meat. It was terrible. We had the same selection back in October when we had traveled and it was pretty good at that time. It was gross this time.
I was mid plane and they were already out of the main beef entree....ugh!
I had high expectations but met with a below average experience. I hope the Airline will take a notice and improve.
no veg food was provided eventhough i pre ordered special meal
The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.
The aircraft was slightly newer but the food was very bad. Bland and uninteresting. Nothing special at all.
Cathay much better than other options Imigration was a total mess on arrival in KL but not Cathay s fault
