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Cons: Entertainment system needs the ability to have closed captions in English. It’s in Chinese all the time—can’t even turn it off. The sound system is very poor so captions would help.

Pros: Flight was delayed, but well handled.

Pros: Actually had enough leg room; boarding and flight were well-managed and we arrived an hour ahead of schedule.

Cons: Food was palatable though not enjoyable.

Cons: So hot on the plane and cramped.

Cons: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Pros: The crew was informative

Cons: Inflight sandwiches

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Pros: The crew was amazing, flight on schedule and good entertainment.

Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Pros: None

Cons: All services throughout the process need to be improved from the ground to on board

Pros: The crew was amazing and the food was great too!

Cons: Food was lacking, everything else excellent! Not enough components to the meals. Be nice to have cheese/crackers. Better salad.

Pros: Even with a full flight there was enough leg room. The crew were attentive and accomadating.

Cons: Bathroom floors were often wet

Cons: Had to check my bag yet others brought on two bin sized pieces. Had to get seat assignment at the gate and rep was rather abrupt with instructions. Smell of fuel in the cabin. In last row which was uncomfortable

Cons: My flight was delayed almost 3 hours. Not good. Once in the air it was fine.

Cons: Delayed and did not explain why

Pros: Great crew, nice plane, awesomeness me entertainment

Pros: Pleasant crew. Appropriate and efficiently served snack.

Cons: Boarding and disembarkation were slow.

Pros: Boarding was quick and flight was calm

Cons: The coffe and breakfast.

Pros: Newer plane, crew was amazing, seats were adjustable

Pros: The crew.

Cons: The time between flights.