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Almost everything.

It was delayed twice.

The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation.

The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo

Everything was great.

China Eastern is generally mediocre at best, but their service can miss the point anywhere along the way. They are horrible at follow through, sometimes and unreliable to anything tech related with any of their websites.

The crew was very nice.

This is a pretty no frills experience. Fine for a couple of hours but not great for a 22 hour flight

When I came to the airport in Shenzhen I was told that my ticket was booked but not issued, called the number to US support and got the answer that they would issue the ticket immediately, it was in que?? 5 minutes later the lady at China eastern support told me you guys cancelled the ticket? This is 45 min before my flight was supposed to leave and you cancel my ticket without informing me? I bought a new ticket from China Eastern. What is wrong with you? How can a company fail this flat? //Mattias

Good customer service and on time flights

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The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo

Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!

People in China.

The airline broke my luggage, which make me very unhappy. They broke the handle as well as the wheels, they were obviously just throwing my luggage around. I am expecting a call or email back regarding this situation.

The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage

Everything was great.

Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!

People in China.

Very bad flight..Mechanical problem missed connection..it took 3 days to reach to destinations. No service at all.

Almost everything.

It was delayed twice.

Nothing

the flight staff and comfort was excellent.

You are not allowed to use the phone during the flight even with flight mode so it is quite disappointing.

Good space, good food, good entertainment!

Good customer service and on time flights

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