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Pros: Super friendly crew.

Cons: Better food, better resolution on the seat monitors.

Pros: Kind staff

Cons: Same meal three times in a row. Plane had to turn around 4 hours into the flight. I would like a refund.

Pros: Nothing

Cons: Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours

Pros: Crew members, especially Cooper Pan, were excellent, friendly, thorough, accommodating. I felt like a special customer on this flight! Food was very good, and I appreciated the options of different meals. Also very little turbulence. Thank you, Air China!

Pros: Cabin smelled nice

Cons: More languages spoken

Cons: Long wait at ticket counter before allowed to check-in, should allow check-in more than 2 hours before flight time. Also, boarding was late.

Pros: Ease of boarding.

Cons: Delayed an hour without a notification of how long.

Cons: Flight delay was a pain from LAX to Nanjing.

Pros: nothing

Cons: good food ,

Pros: Great crews, food was okay, overall pretty good. Definitely will travel again

Cons: Choice of entertainment and food could be been better.

Pros: flights very comfortable

Cons: My luggage was left behind in China. It's been 3 days and I'm sti waiting

Pros: seat not very comfortable

Cons: too crowded

Cons: Install IFE, organize the boarding process. Blankets on given on request

Cons: Hoping to have a flight on time and not delayed.

Pros: Ahead of schedule departure and arrival

Cons: Poor/No IFE system, no wifi onboard and poor snack quality

Pros: Very professional crew. Plenty of in-flight entertainment options. Food was good.

Cons: Less magazines in seat pocket (there wasn’t enough room for my own stuff).

Cons: Reservation online

Pros: The crew was very nice.

Cons: There were passengers clapping through the whole flight.

Pros: The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable.

Pros: nothing

Cons: the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!

Pros: There was a 2-hour delay after all the passengers boarded.

Cons: Boarding process in Beijing Airport.

Pros: The seats were super uncomfortable lame service

Cons: Everything bad hygiene dirty seats and airplane

Pros: 拿不到行李，需要等下一班飞机

Cons: 拿不到行李，需要等待下一班飞机

Cons: I was traveling with friends who's flight kept getting canceled without any notifications, only found out till check in. I had an added layover that I didn't know about. My friends and I will avoid China Southern airlines in the future

Pros: The crews treated me with respect and the seat was okay being for economic seat.

Cons: It’s my first time flying with China Southern. I have no comparison at this time.

Cons: I requested fruit platter as my food, but they did not have any information for that. So they did not give me any food for this 14+6 hours long flights

Pros: Missed flight due to incompetence in rechecking bag. Check in kiosks do not work. Whole operation totally understaffed. I did not like anything

Pros: Amazing crew and food; clean lavatories throughout the flight

Cons: Need more elbow space; 10 seats across in the economy section really soured the experience

Cons: A better selection of movies and a bit more legroom.

Pros: The crew were friendly.

Cons: The boarding takes too long, we delayed the departure. A guy wears Eva uniform in white, was a bit rude on directing passengers at boarding gate.

Pros: Crew was excellent

Cons: As with all airlines, seats were cramped and not enough leg room when traveling Economy

Cons: Delay in arrival caused us to miss this connection

Pros: The flight was excellent except for the food. They could have fone better.

Cons: 4 hours late departure from jfk.

Pros: The food improved compare from last year but during the 16 hours and 40 minutes flight the crew should have come out and ask the passenger or offer some drinks. They only came out when then they serve the meals. It’s a long travel, they should have checks the passengers if they needed anythin

Cons: Checking in your luggage take too long. The staff specially the Manila, seems not well train because they keep going to each other and discuss things or asked the other crew what to do. I started checking in at 4:08 pm and I finished past 6:00. Crews should checks the passengers every now and the

Pros: Entertainment was good and food and snacls

Cons: Communication with passengers about the 7 hour flight delay I experienced. We were not given food and drink vouchers

Pros: It was a very good flight and on time. The food was very authentic and tasty!

Cons: The airport need to expand the number of runways. Always late leaving or arriving because they can't handle the traffic and especially in bad weather.

Pros: Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time

Pros: Nothing in particular

Cons: Check in at Manila was super slow. It took us 3 hours to check in at the counter. Food was terrible.